The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #116. It includes a selection of 20 issue(s) reported October 5, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
On October 1st or 2nd, my WhatsApp account suddenly logged out. Since then, I have been unable to log back in. Instead of receiving the verification code, I keep getting a message saying I have guessed the code too many times (which I haven't). My phone number, registered with my name, can still make calls but I cannot access WhatsApp. It appears someone else might be using the account, as it shows online activity.
Reported by GetHuman8650152 on Donnerstag, 5. Oktober 2023 18:18
Hello WhatsApp Support Team,
I am writing to address an issue with my recent purchase of a new SIM card registered under mobile number +[redacted]00. I am unable to open a WhatsApp account as it appears the number has been banned. I have not violated any terms of service and possess all the necessary documentation for this new number. It is crucial for my work that this matter is resolved promptly. Your immediate assistance in unbanning this number would be greatly appreciated.
Thank you for your attention to this matter.
Regards,
M.A.
Al.malki_shop
Mobile Number: +[redacted]00
(Seeking urgent resolution as my work is being affected by this issue. Please reach out to me at your earliest convenience.)
Reported by GetHuman-shoploop on Freitag, 6. Oktober 2023 03:27
I need help with my WhatsApp. I keep getting a message saying, "You need the official WhatsApp to use this account." I haven't violated any policies and am willing to provide any necessary information or proofs for review. Please reconsider and unban my number so I can use WhatsApp again. My number is +[redacted]76. Thank you.
Reported by GetHuman8650891 on Freitag, 6. Oktober 2023 08:34
Yesterday, on the 5th of October [redacted], my WhatsApp account was hacked by unidentified individuals who are misusing it for fraudulent activities. The phone number associated with my account is +[redacted] [redacted], and my email address is [redacted] I just discovered that the hackers have provided a different email address to WhatsApp support to receive codes. However, my legitimate phone number +[redacted][redacted] and email address [redacted] are functioning correctly. I urgently need WhatsApp support to send the verification code to my registered phone number via SMS and my registered email address. I have contacted WhatsApp support multiple times via email but have not received any response from them regarding this critical matter.
Reported by GetHuman-tinalinu on Freitag, 6. Oktober 2023 09:17
Dear WhatsApp Support Team,
My account has been banned due to violating your terms of service. I have reviewed all the terms and conditions and believe that I did not breach any rules. I accidentally allowed contacts to add me to groups, and unknown people added me without my consent, making me an admin. I was using WhatsApp Business unofficially, and this is the reason for the issue. Please unban my phone number as soon as possible. I rely on this number for many commitments and work responsibilities. I adhere to WhatsApp policies and assure you that I will not make this mistake again. Please review my number: +[redacted] [redacted] [redacted] [redacted].
Reported by GetHuman8651608 on Freitag, 6. Oktober 2023 17:46
Dear WhatsApp Support Team,
Our system has detected that my account's activity violates your terms of service, leading to the ban of my phone number and the continued suspension of my account. I have reviewed all the terms of WhatsApp's service and have always used the app according to the accepted terms and have not violated any of them. I forgot to disable the option for others to add me to groups, limiting it to my contacts only, and then unknown individuals added me to groups and made me an admin without my consent. The mistake was that I used a non-official WhatsApp Business application, and this is the reason. Please lift the ban on my phone number as soon as possible since I have many commitments and business dealings on this number. I strictly adhere to WhatsApp's policies, and I assure you that I have not made such a mistake again. Please review my number, [redacted].
Thank you.
Reported by GetHuman8651608 on Freitag, 6. Oktober 2023 17:50
Hello Whatsapp Team,
I would like to address an issue with my Whatsapp account, +91 [redacted]. I am in agreement with and will adhere to all of WhatsApp's terms and policies. Unfortunately, my account was mistakenly banned due to some users flagging or reporting it. I use the platform to share important educational messages, not for any inappropriate activity.
I kindly request that WhatsApp reconsider and reinstate my account. This number is essential for me to stay connected with friends, family, and clients. Your assistance in resolving this matter would be greatly appreciated.
Thank you.
Reported by GetHuman8653263 on Sonntag, 8. Oktober 2023 01:38
As a banker, I use WhatsApp to communicate with around 10-15 clients for business purposes. Unfortunately, I have recently experienced issues with receiving complaints and having my number banned. The services have been useless, and the customer support has been pathetic. It is causing a lot of inconvenience in my work as a business person. The slow replies and banned numbers are making it difficult to conduct business efficiently. I do not recommend Business WhatsApp to anyone due to these problems. The customer support is taking too long to respond.
Reported by GetHuman8653437 on Sonntag, 8. Oktober 2023 06:43
Dear WhatsApp Support Team,
My phone number is +[redacted], and my account has been banned. I apologize if there was a violation of WhatsApp's Terms and Conditions. WhatsApp is an important tool for me to stay connected with my friends, family, and business partners, especially while I am abroad. I kindly request the lifting of the ban on my account and would appreciate guidance on how to avoid any issues in the future.
Thank you for your assistance.
Sincerely,
ShiWen Chen
Reported by GetHuman-chenshiw on Sonntag, 8. Oktober 2023 14:37
Good afternoon,
I am writing to inform you about a recent incident involving stolen accounts. Yesterday, I received a call from an unknown number. The caller was able to obtain the OTP from me for WhatsApp verification, resulting in my account being compromised. I am now unable to access my account as it has been linked to a number I no longer have access to. Shortly after my WhatsApp account was breached, I took the necessary step of blocking my mobile number to prevent further unauthorized access. I kindly request for assistance in blocking that account and addressing this matter promptly.
Thank you,
Sravani Velaga
Mobile number: +[redacted]27
Mobile model: iPhone 11
Reported by GetHuman8653769 on Sonntag, 8. Oktober 2023 15:04
If you are experiencing difficulty getting a WhatsApp verification code, there could be various reasons behind it. One common issue may arise if you have blocked a contact or input an inaccurate number or region code. To resolve this, attempt to unblock any blocked contacts and request the code again. If you have activated 2-Step Verification and are facing issues with receiving the code, you can disable it by accessing WhatsApp on your previous device or reaching out to WhatsApp support for help.
Reported by GetHuman8653796 on Sonntag, 8. Oktober 2023 15:37
Subject: Request for WhatsApp Account Unblocking
I am reaching out to request the unblocking of my WhatsApp account associated with phone number +[redacted]27. Recently, my account was banned, likely due to bulk SMS sending.
I acknowledge the importance of complying with WhatsApp's terms of service and community guidelines. I have familiarized myself with the terms and conditions and assure you that I will use the platform responsibly moving forward. I sincerely apologize for the oversight.
I respectfully ask for a review of my situation and the possibility of having the ban lifted from my account. I value the services provided by WhatsApp and am eager to continue using the platform responsibly.
Please inform me if there are any additional steps or information needed from me to facilitate the unblocking process. Your prompt attention to this matter is greatly appreciated as I seek a resolution.
Thank you for your understanding and support.
Warm regards,
G.S.
Reported by GetHuman8653965 on Sonntag, 8. Oktober 2023 18:12
Subject: Verification Code Not Received
Dear WhatsApp Support Team,
I hope this message reaches you in good health. I am reaching out to address an issue concerning the non-receipt of a verification code for my WhatsApp account.
My phone number: +92 [redacted]
Issue: I have not received the verification code.
Time Elapsed: It has been several hours since I requested the code.
I have verified that my phone number is accurate and that my network connection is stable. Despite this, the verification code has not reached my phone.
I respectfully ask for your assistance in promptly resolving this issue, as my access to my WhatsApp account is currently restricted without the verification code.
Thank you for your attention to this matter, and I am grateful for your support in resolving it.
Reported by GetHuman-mruxman on Montag, 9. Oktober 2023 03:43
I mistakenly forgot to disable the feature that controls who can add me to groups on WhatsApp. Unknown individuals added me to inappropriate groups without my consent and shared explicit content, leading to my ban from the service. The ban feels unfair since I did not willingly join those groups. I kindly request for my WhatsApp number to be unblocked so I can enable the setting allowing only my contacts to add me to groups. I seek to communicate with my family and restore normal use of the app. Thank you, WhatsApp Support Team.
Reported by GetHuman8654494 on Montag, 9. Oktober 2023 08:48
Hello team, my second number has been blocked on WhatsApp, and it's very important for me to regain access to my account urgently. The number banned is [redacted] [redacted] [redacted]. I kindly ask for your assistance in providing me with a WhatsApp 6-digit code or calling the number I have provided. Your help would be greatly appreciated.
Reported by GetHuman8654709 on Montag, 9. Oktober 2023 12:39
Dear WhatsApp Team,
I am encountering an error message stating, “You need the official WhatsApp to use this account,” while trying to register my number. Despite multiple attempts such as reinstalling WhatsApp, restarting my phone, the issue persists, hindering my access to my account.
Kindly assist in resolving this matter promptly.
Thank you,
Suraj Thorave
WhatsApp Number: +[redacted]49
Reported by GetHuman8655409 on Montag, 9. Oktober 2023 21:29
Dear WhatsApp team, I am writing to you hoping that you consider my request for sincere apologies. I deeply regret any inconvenience or mistake I may have made that has resulted in me not being able to install or access my WhatsApp account with my current number. I acknowledge that respect for the policies and terms of use is essential, and I promise to comply with them in the future. I humbly ask that you reevaluate my situation and provide me with the opportunity to enjoy all the benefits and experiences that WhatsApp offers. Thank you for your attention.
Reported by GetHuman-nefijosu on Dienstag, 10. Oktober 2023 01:39
Dear WhatsApp Team,
I am encountering an issue while trying to register my number on WhatsApp. I keep receiving an error message stating, "You need the official WhatsApp to use this account." Despite reinstalling WhatsApp multiple times and restarting my phone, the problem persists, preventing me from accessing my account. Can you assist with resolving this issue, please?
Thank you,
Nitin
Reported by GetHuman8655690 on Dienstag, 10. Oktober 2023 04:54
I need help with my WhatsApp account as I believe I have been banned. Despite using the official version from the Play Store, I am not able to access my important contacts and chats. I have been trying to resolve this issue since yesterday without success. Please assist me in unbanning my account. Thank you.
Reported by GetHuman8655763 on Dienstag, 10. Oktober 2023 06:53
I accidentally forgot to adjust my group settings on WhatsApp, allowing unknown individuals to add me to unwanted groups without my permission. They proceeded to share inappropriate content, resulting in my account being banned. I believe the ban is unjust as I did not willingly join these explicit groups. I kindly request the WhatsApp Support Team to reconsider the ban placed on my number so I can secure my account settings and only allow contacts to add me to groups. This will prevent such incidents from occurring again and allow me to safely communicate with my family. Thank you for your assistance.
Reported by GetHuman8656072 on Dienstag, 10. Oktober 2023 13:55