The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #115. It includes a selection of 20 issue(s) reported October 1, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I've been told that we are risking money that doesn't exist, which is untrue. I rely on your app for marketing, and the number shared on our official Facebook and Instagram pages has caused harm. Your actions have significantly impacted my ability to communicate with customers for over three weeks personally, disrupting my business operations.
My phone number is 📱 [redacted].
Reported by GetHuman8643701 on Sonntag, 1. Oktober 2023 18:13
My mom's phone was hacked, and she got logged out of WhatsApp. When we attempted to sign back in, the SMS code was sent to a strange number. After contacting WhatsApp, we eventually received the code. However, upon activation, WhatsApp kept insisting it's an unofficial version, despite being downloaded from the App Store on her iPhone. We tried uninstalling and reinstalling WhatsApp, resetting her iPhone, and updating to the latest iOS version, but none of these steps worked. Despite reaching out to WhatsApp multiple times, the issue persists. Any assistance would be greatly appreciated.
Reported by GetHuman8643797 on Sonntag, 1. Oktober 2023 19:52
I am disappointed to share that I keep getting banned from using WhatsApp for reasons I am not aware of. Despite following the platform's terms and conditions, the ban persists, affecting me greatly. I have lost access to my class discussion groups, official groups, and clients. WhatsApp is crucial for my online income, covering my bills and education expenses. This situation is causing me stress and depression as it impacts my education and job. I seek a chance to rectify any unintentional violations and request the ban be lifted so I can resume my classes and work. Your assistance in this matter would be greatly appreciated.
Reported by GetHuman-airdropp on Montag, 2. Oktober 2023 04:57
I've been attempting to log into my WhatsApp using my Pakistani SIM card with the number +[redacted]69 while being in the UK. Despite having international roaming enabled on my Pakistani SIM, I am not receiving the OTP code or voice call required to verify my mobile number. Each time I try to log in, I receive an error message stating that the SMS or call could not be sent, asking me to try again in an hour. Unfortunately, even after waiting, the issue persists, and I am unable to receive the OTP or voice call. This problem is preventing me from accessing important chats promptly. Although I have contacted Support and they suggested checking the activation status of my SIM card, I can confirm that my SIM is active as I can receive other SMS messages without any problems.
Reported by GetHuman8644368 on Montag, 2. Oktober 2023 10:30
I'm facing an issue with transferring my WhatsApp account to a new phone with a different number. My old phone with number [redacted] is disconnected, and I have a new phone with number [redacted]. Initially, I was able to use WhatsApp on my new phone after migrating data, but then I received a message stating my new phone/number is banned. I tried linking my new phone to the old number, but it displayed that number to contacts. I deleted WhatsApp on both phones to start fresh, but I am not receiving the verification code on my old number as it's disconnected. Now, I can't register my new number [redacted] on WhatsApp. I'm stuck and need access to my contacts urgently.
Thank you,
A.P.
Reported by GetHuman-anjulapa on Montag, 2. Oktober 2023 11:58
My name is J. M. K. from Finland. I'm experiencing trouble with my WhatsApp account. Last Thursday, a person pretending to be Rev. Fr. Ignazio's assistant called me from +44 1[redacted]03 and mentioned a prayer meeting, sending me a code password (6 digits). After reading back the last three digits ([redacted]), my account was hacked. I've tried to delete or report the issue, but my WhatsApp shuts down. Now, someone else is using my account to ask for Bitcoin. I can't access my account despite numerous login attempts, and the 6-digit code is not reaching me via email or phone. Please deactivate my account to resolve this issue. Thank you for your help.
Reported by GetHuman-cmalamaj on Montag, 2. Oktober 2023 13:08
When adding a contact's phone number to your address book, be sure to begin with a plus sign (+) followed by the country code and the full phone number, without any leading 0s or special calling codes. Remember to include the necessary digits for each country, such as adding a "9" after the country code for Argentina (+54 9 XXX XXX XXXX) and placing a "1" after "+52" for Mexican numbers. If the number is local, enter it as you would dial it on a phone call. It's essential to ensure the correct format for each country's phone numbers by looking up the specific country code needed online.
Reported by GetHuman8644846 on Montag, 2. Oktober 2023 15:58
Hello,
I would like to request the blocking of the phone number (+[redacted][redacted]) on WhatsApp. This number is involved in fraudulent activities, and I fear it may be harming other users. I no longer have access to this number as I lost the associated SIM card. Please let me know if you need more information to look into this matter.
Thank you for your assistance.
Best regards,
(Okenechu)
Reported by GetHuman8644924 on Montag, 2. Oktober 2023 16:34
I acknowledge that I violated your terms or policies, and I sincerely apologize for my mistake. Unfortunately, some individuals wrongly reported my number because they disagreed with the real and useful messages I shared. As a result, my account got banned. My WhatsApp account is crucial as it connects me with many friends, family, and business clients. I kindly request that you unban my WhatsApp and give me a chance. I assure you that I will never violate WhatsApp's terms or policies again. Please understand my situation and lift the ban on my number, +Hello WhatsApp Team.
Reported by GetHuman-skadeelj on Montag, 2. Oktober 2023 17:52
Hello, good afternoon. I am a WhatsApp user with the phone number +[redacted]9. I am having trouble accessing my WhatsApp account as I received a message stating that my account has been blocked. I was using it to chat with friends as usual and I am unsure of any violations on my part. I apologize for any misunderstandings and kindly request the reactivation of my blocked WhatsApp account. Thank you.
Reported by GetHuman-haifabus on Montag, 2. Oktober 2023 18:22
I believe someone has hacked into my accounts as they are using my personal Verizon number on WhatsApp, Facebook, Instagram, and even internationally. This activity is illegal. I have contacted Verizon Wireless regarding this issue. I request that you remove [redacted] immediately, or I will have to take legal action. I have repeatedly informed you about this problem, but the person accessing my accounts keeps watching, changing everything, or intercepting my information.
Reported by GetHuman8645507 on Montag, 2. Oktober 2023 21:44
Dear WhatsApp Support Team,
I am writing to appeal the permanent ban on my WhatsApp account (+[redacted]98), unjustly imposed due to false reporting. This has disrupted my personal and professional communication. I assure you of adhering to WhatsApp's policies and believe my ban stemmed from baseless, malicious reports. Requesting a fair investigation to reinstate my account promptly. Your assistance in resolving this matter is appreciated.
Thank you for your attention.
Best,
User
Reported by GetHuman-bicibi on Dienstag, 3. Oktober 2023 05:18
I inadvertently got my WhatsApp banned a month ago during an update when I mistakenly accessed an unofficial version. The unofficial WhatsApp was promptly detected, logged out, and upon review, my account was found in violation of the terms and conditions. It was not my intention to breach any rules, and my account has been inactive for a month now. I am kindly requesting a review of my account with the hope of a willing restoration.
Reported by GetHuman-jimmymut on Dienstag, 3. Oktober 2023 15:46
Hello WhatsApp Team,
I am currently experiencing an issue with my personal WhatsApp account. It appears that my account has been hacked by an individual who is sending illegal chats and media to my contacts. This has caused serious concerns regarding the misuse of my data.
I kindly request your assistance in deactivating my account for security purposes. Additionally, I would appreciate it if you could help me backup my chats to the email address provided.
Details of My WhatsApp Account:
WhatsApp Number: +91 [redacted]
Country: India
SIM Operator: Jio
Thank you for your prompt attention to this matter.
Best regards,
K. Joshi
Reported by GetHuman-vkjoshi on Mittwoch, 4. Oktober 2023 09:43
I made a mistake by sharing my Whatsapp verification code with someone who manipulated me by knowing personal details. As a result, my account was used to request money from my contacts in various groups causing a lot of distress and concern. Despite reaching out to Whatsapp support via email a week ago, I have not received any response. I am seeking advice on how to recover and secure my Whatsapp account.
Reported by GetHuman8649347 on Donnerstag, 5. Oktober 2023 07:47
Subject: Appeal to Reinstate WhatsApp Account
Dear WhatsApp Support Team,
I am reaching out regarding my WhatsApp account, associated with the number [redacted]8, which recently received a notice stating, "This account is not allowed to use WhatsApp." This restriction is causing me considerable concern as it impacts various aspects of my daily life.
I want to stress that I have always used WhatsApp responsibly and within the terms of service. I have refrained from any inappropriate or unethical behaviors on the platform. Upholding my role as a devoted Christ ambassador, I have maintained a positive and respectful online presence, ensuring that my communication aligns with my values.
The suspension of my WhatsApp account has far-reaching consequences in the following areas:
1. Business: WhatsApp is a crucial tool for conducting business communications in the modern world. It plays a vital role in connecting me with clients, colleagues, and suppliers. The sudden account restriction disrupts my ability to communicate effectively, leading to potential setbacks in business dealings and financial losses.
2. Academics: As a student, WhatsApp serves as a vital platform for academic collaboration, discussions with peers, and seeking assistance from professors. Being unable to access WhatsApp hampers my educational progress, affecting my grades and overall learning experience.
3. Spiritual Role: Through WhatsApp, I share messages of love, faith, and hope as a Christ ambassador. This platform allows me to positively impact lives by spreading inspirational content. The restriction prevents me from fulfilling my spiritual calling and supporting others' well-being.
I kindly request the WhatsApp Support Team to carefully review my case and remove the account restriction. I am committed to using the platform responsibly and in accordance with the guidelines.
Should you need any further information to facilitate the reinstatement of my account, please reach me at [redacted] I am prepared to provide any necessary documents or clarifications to assist in resolving this matter promptly.
Thank you for considering my appeal. I am hopeful for a favorable outcome that enables me to regain access to my WhatsApp account. Your prompt attention and understanding are greatly appreciated.
Sincerely,
Jeremiah Adesola
Reported by GetHuman8649427 on Donnerstag, 5. Oktober 2023 09:33
My WhatsApp account number is banned and inactive. Please unban my WhatsApp account. I left my mobile phone in India, and I am waiting for it to be forwarded to me from there. I need help with my WhatsApp account because it was banned from using WhatsApp, and I need to use it again urgently. Please check my WhatsApp as someone has blocked my account for no reason, and I need to use it. My account was blocked, and I need it to be unblocked. Since I subscribed to Startime with Nova a few days ago, I haven't been able to see any channels. Please assist me in resolving this issue. My WhatsApp number has been banned, and I kindly request for it to be unbanned. My WhatsApp is not opening, and OTP is not being sent. It shows a security message saying the usage is limited. Another person has accessed my WhatsApp account without permission, and I am not receiving the login code. I request my number [redacted] on WhatsApp to be unbanned.
Reported by GetHuman8649432 on Donnerstag, 5. Oktober 2023 09:35
I recently had my WhatsApp account banned, and I received a message stating that my account cannot be used on the app. I reached out to the WhatsApp support team, and they responded with the following message: "Thanks for your message. We understand that you might not be able to access WhatsApp. To expedite your request, please open WhatsApp, enter your phone number, and tap Support. You can also reply to this message and provide your phone number in full international format."
Reported by GetHuman8649545 on Donnerstag, 5. Oktober 2023 11:30
Dear WhatsApp Support Team,
I am reaching out to appeal the ban on my WhatsApp account. I was recently notified of the ban, which came as a surprise as I have always used the platform in accordance with your terms of service.
WhatsApp is a crucial tool for me to connect with family, friends, and colleagues daily. The ban has disrupted my routine, and I am eager to understand the cause behind it.
I am kindly asking for a review of my account to shed light on the ban reason. If I inadvertently breached the terms, I sincerely apologize and am committed to complying with all guidelines going forward.
Could you please consider lifting the ban on my account so I can resume using WhatsApp for communication purposes?
Thank you for your swift attention to this matter. I anticipate your prompt response.
Best regards,
Basma E.
+[redacted]21
Reported by GetHuman8649577 on Donnerstag, 5. Oktober 2023 12:15
Hello, I hope all is well with you. Recently, I received a call from someone who prompted me to enter a meeting code. I attempted to enter it twice. Soon after, I realized I couldn't access my WhatsApp. Family members informed me that inappropriate messages were being sent to my contacts. Despite trying to reinstall the app, I kept receiving a message stating I had entered the code too many times and to reach out to WhatsApp support. I am seeking your help to recover my WhatsApp account. Thank you.
Reported by GetHuman8649800 on Donnerstag, 5. Oktober 2023 15:08