WalMart Customer Service Issues

Subject: Regarding Blocked Facebook Account I sincerely request your forgiveness if I inadvertently violated Facebook's rules, leading to the blocking of my account. It is of utmost importance to me to retrieve access to my account as it contains numerous cherished pictures and connections. I humbly ask for your assistance in unblocking my account. Thank you for your understanding and support. Gratefully, Nicholas Christian ([redacted])

While visiting store# [redacted], I went looking for a modem and sought advice from Alex in the electronics department. He was quite helpful in pointing me towards the right type of modem and I appreciated his assistance. However, when I inquired about the differences between two models and a price check was requested due to a product being misplaced on the shelf, I asked for a manager. Danielle came over after discussing the matter with Alex. When I questioned if she was a manager, her response was to check security footage first, leaving me feeling upset and accused before even speaking with me. This situation left me quite dissatisfied with the customer service provided.

To whom it may concern, I placed an order on June 1st for two items. One was a Twist-O-Flex Expansion Watch Band in gold tone, and the other was the Bissell Perfect Sweep Turbo. I received the watch band but haven't received the Bissell Perfect Sweep Turbo. I received an email explaining that if I order more than one item, they might arrive at different times. When I checked my Walmart account for the status of this order, it indicated that the package was delivered to a pick-up point, Damilo Pharmacy at [redacted] Parker Ave. I was home all day, expecting the delivery, and was on my porch, so I'm unsure why it was sent there. Could the package please be delivered to my original address on my Walmart account, [redacted] Madison Street, Second Floor Apt#2? I am disabled and can't drive to pick it up. Thank you in advance. Sincerely, Mr. Henry Rodriguez

On April 27, [redacted], I bought an HP Computer online, which was delivered on 04/29/[redacted]. When I tried to register for the HP Warranty, I was blocked out and told the Walmart purchase date indicated an expired warranty on April 22, [redacted]. Despite contacting Walmart without success, my order number is [redacted]-[redacted]. I believe HP may have mistaken the computer as previously registered, potentially due to it being sold a year before my purchase. HP needs to be informed about the new purchase and ensure it is covered until 4-29-[redacted] under the factory warranty. I am eager to resolve this matter and retain the computer with its one-year factory warranty. Furthermore, I also acquired an extended warranty without any details; it mentions an Allstate warranty. Kindly send me their terms and conditions for the three-year plan I enrolled in. Thank you.

I ordered the dual grill, and the first one arrived damaged. I received a second one, but my dad witnessed the UPS employee kicking it off the truck, causing damage again. The UPS worker claimed the grill was over 100lbs, even though they could see it had styrofoam protection. The box was ripped in the same spot as the first one. I simply want a pick-up arranged and a refund of $[redacted].99 to be processed on my card. I suggest shipping heavy orders more carefully to prevent such issues in the future. My mom's birthday was negatively impacted by this UPS delivery mishap. Improved handling procedures for heavy items are necessary, and UPS needs to do better by not tossing packages off the truck and then lying about it.

I received a delivery today in a significantly oversized box. The box measured 20" wide, 28" long, and 19" deep. Despite the large box, the total weight of my items was less than 2 lbs. The shipment contained 2 boxes of Breakfast Blend coffee pods, a package of Omeprazole (3 packs with 42 tablets each), and a 2-pack of disposable oven liners. Surprisingly, the non-breakable items were surrounded by excessive brown paper yardage, estimating around 75 yards or more. This is the second time it has happened from the same warehouse, and it seems more like a deliberate act by an employee rather than a company issue.

I have been eagerly awaiting the delivery of my Mainstays black leather futon, order number [redacted]-[redacted], which was initially scheduled for Monday, June 9th but has been repeatedly delayed. The FedEx order number assigned to this shipment is [redacted]72. Despite paying almost $[redacted] in advance, including shipping and handling fees, the package has still not arrived. I contacted FedEx, who promised shipment on the next business day, but unfortunately, the futon has yet to reach me. It is disheartening to experience such delays after making the necessary payments. I kindly request assistance in resolving this matter promptly as it is a source of inconvenience as a customer. Thank you.

Upon returning home yesterday, I was dismayed to find that Jose's Tree Service, hired by Walmart to trim trees near the David Glass Building on Moberly Lane, had mistakenly pruned trees on my property. The large limbs were removed, leaving my back deck without shade. The trees are situated on my property next to my fence, and it is vital that I address this issue promptly. I am seeking guidance on contacting the relevant party to address this matter. While the limbs cannot be reattached, I am requesting either compensation or replacement for the damaged trees. Immediate assistance is greatly appreciated, and I urge someone to assess the damage promptly. Best regards, Ms. D. [redacted] SE Jamaica Drive Bentonville, AR [redacted]

I purchased a bike with a protection plan over six months ago. Recently, when the bike started malfunctioning due to a manufacturer's defect, I followed the steps to make a claim with SquareTrade. They informed me that the manufacturer would cover the issue. After contacting the manufacturer, they sent me the part I needed, but I had trouble installing it as I couldn't remove the pedal. When I asked Walmart for assistance, they were unable to help with the pedal bearings. Despite my attempts to submit a second claim to SquareTrade, they also said the manufacturer should handle it. I believe Walmart should be responsible for coordinating with the manufacturer, and I hope to receive a gift card for the bike's original purchase amount as a resolution. This has been an ongoing issue for two and a half weeks, and I am still trying to find a solution.

I attempted to return two items purchased from Walmart.com on 5/21/[redacted] to the store but was informed they were from a third-party seller, ProExpress Distributor LLC. The customer service staff couldn't locate their contact number. When trying the online return process for Walmart, I kept receiving messages stating I didn't have a previous order. Order # [redacted][redacted] was sent to Kamryn P. in Potsdam, NY [redacted], with a $39.99 charge on my Visa. Since Kamryn didn't like the items, I am trying to return them. I am unable to find a phone number and have had issues with the return shipping label request online. Any assistance would be appreciated. Thank you, Karen M.

Around 1:30 AM, my spouse and I visited Wal Mart in New Castle, Indiana. After an hour and a half of shopping, we went to check out and found only self-service registers available. Despite our preference for cashier-assisted checkout, an employee indicated we had to use self-checkout. Facing issues with the self-service kiosk, the employee's assistance was unhelpful and borderline rude. With approximately $[redacted] worth of items in our cart, the experience was disappointing, and we opted to shop at Kroger instead. I believe the store should have been able to accommodate us, regardless of the time. I reside 20 miles away from this Wal Mart but choose to shop there for its product availability. It would be appreciated if this matter could be addressed to allow us to continue shopping there. Thank you for your attention to this concern.

While browsing Walmart's website for a replacement Kodak Print Head, I noticed it was being sold and delivered by discountinkllc.com in San Jose, CA. Opting to order directly from their site due to slightly lower prices, I placed an order. However, communication about my delayed order has been lacking, and after reading negative reviews and discovering their lack of BBB certification and "F" rating, I am concerned. discountinkllc.com only provided a USPS pre-delivery tracking number three days ago, but USPS has yet to receive the package. Despite my attempts to contact them via email and phone, I have not received any response. I wonder if Walmart has any complaints on file about this company or if they have any insights on its reputation. Thank you. - Joyce U.

I recently visited your Walmart store in Pocomoke City, MD [redacted] and wanted to recognize the outstanding customer service provided by Ms. Lisa Colona. I asked for help finding a specific card, and despite not locating it after 15 minutes, she was incredibly attentive and helpful. Even after I said she didn't need to search further, she continued and eventually found the card I was looking for, surprising me. Ms. Colona's dedication to assisting me was truly impressive. I greatly appreciate her efforts and wanted to acknowledge her excellent service to the staff at the Pocomoke City Walmart. Thank you, Gene Mason

I purchased a new phone from Walmart and paid the second monthly fee, but the phone never functioned properly. Despite multiple visits to the store, the phone stopped accepting and making calls shortly after the second bill payment. At Walmart, I was told the phone's model only had a 15-day warranty, leaving me with a malfunctioning phone after just a month and a loss of service fees. As a long-time customer, I am deeply disappointed in this experience with the store. I do not anticipate further contact, but I believe the level of service provided was unacceptable.

I recently had a disappointing experience trying to return a spotlight I purchased only two days ago. Despite having the receipt, I was told I could only receive store credit due to it being used once. This is not in line with Walmart's usual return policy. The customer service at the Seguin, Texas location was subpar with rude staff members who seemed untrained in dealing with customers. To make matters worse, I overheard employees speaking inappropriately about the workplace. I urge the management to address these issues and improve customer service. It's disheartening to witness employees speaking negatively about their job. I would like a refund for the item and believe a conversation with the staff is necessary to prevent further damage to the company's reputation.

My granddaughter's birthday is approaching soon, and we spotted a Chromebook on sale. Unaware that it only functions while connected to the internet, we bought it with the intention of it being a computer she could use for games offline. After having it for almost a month and only wrapping it up for her birthday, we realized the online requirement. Her parents wanted a regular computer that didn't rely on the internet, so we tried to return it, but the store refused since it was past the 15-day return window. Unfortunately, we can't afford a new computer. It seems to be store policy, though not the most convenient for electronics shopping. I wonder if Walmart would consider allowing us to exchange it or if someone could contact the store on our behalf to facilitate the exchange.

Hello, this is Marissa G. I visited your Tumwater Walmart store last week to buy items with my medical card for over-the-counter use. However, the staff seemed unaware of the process. They were confused when I inquired about OTC items. The pharmacist and cashier were unable to assist me. It might be beneficial for the store to hold a meeting to educate employees on these procedures. It was frustrating to receive vague responses and being told to find things on my own. Customer service plays a crucial role in the success of a business. I recommend addressing these issues promptly to enhance the shopping experience for all customers at the Walmart in Tumwater.

I found a Walmart card on my desk by my computer which has been there for a while. I took it to the local Walmart to check if it had any value. The lady at customer service scanned it and it showed a value of $24.99 which she wrote on the card. My wife and I tried to use it at a different Walmart, but the clerk said there was no balance. I went back to the Walmart in our town that night and explained the situation at customer service. The balance still showed as $24.99. I tried calling the number on the card but couldn't reach anyone due to needing personal information. I have called multiple numbers including Walmart Corporate Headquarters, all leading to automated systems. I am frustrated at not being able to speak to a real person. How can I resolve this without being bounced around again by emails and computers?

Order #[redacted] placed on 8/1 for $56.03 has been delivered. I need assistance with a billing issue. I was charged twice for this order by Walmart - once on my PayPal Mastercard and once on my PayPal credit account. The two accounts are separate, and this has caused confusion. After spending an hour dealing with a similar issue yesterday, where a representative assisted me in resolving it, today another representative mentioned that I need to resolve this with PayPal. I kindly request a refund for one of the charges to simplify this situation as I do not have the time to handle this. This experience has been frustrating, and it's making me reconsider online shopping. Thank you.

Recently, a client of mine tried to use the MoneyGram service at our local Walmart store and was unexpectedly asked for photo ID, something that had never been required before. This posed a problem for us as we work with undocumented individuals who do not possess such identification but still rely on the service. Upon contacting the store to inquire about the policy change and discuss potential solutions for verifying identity without photo ID, I faced a 40-minute hold time. Eventually, a Customer Service representative informed me that the manager was unavailable and refused to schedule a callback or take my contact information. I am dedicated to helping people access your services and would appreciate it if this issue could be addressed promptly to facilitate communication and cooperation.