Verizon Customer Service Issues

My phone froze and wouldn't restart, so I turned it off for about 30 seconds. When I turned it back on, it shows a message saying there is no Sim card or it is damaged. I am unfamiliar with where the Sim card is located on this phone, which belongs to my husband. My phone number is [redacted]. Even though the WiFi and Bluetooth icons are on, it seems like the phone might be in airplane mode, although the icon for it is off. I rely on my phone and need it to work. Thank you. - Elizabeth & DonHobbs

Since purchasing my new iPhone 12 in April, I've experienced ongoing service issues. In my area, zip code [redacted], I consistently face poor signal strength, often only having one or two bars and at times, no signal at all, like now. This problem is particularly challenging while I'm at work and rely on my phone. I've visited the Verizon store twice, where they adjusted my settings and replaced my SIM card, but the problem persists. Any suggestions on how to resolve this issue would be greatly appreciated.

I have been attempting for three days to switch my cell phone service from Verizon to Xfinity. Over the last three months, I received bills from both companies. I believe the Verizon bill is valid, but Xfinity needs authorization to transfer my number. This process will likely require my PIN and account number. I am Joe Hunter, my cell phone number is [redacted], my cell phone PIN is [redacted], and the last four digits of my SS are [redacted]. My birthday is 06/02/[redacted], and I reside at [redacted] Maysville Circle, Huntsville, AL [redacted]. After the transfer, I will request reimbursement from Xfinity for the previous three months of billing. Any assistance you can provide would be greatly appreciated. You can reach me via email at [redacted]. Thank you!

My son has been a Verizon customer for 2 years. I set up an account with Verizon to manage his services. Recently, he experienced a medical issue and cannot recall his password or pin. Despite receiving an email about a password change, I was unable to update it. His contract is ending soon, yet a bill for the next month has been issued. When attempting to re-register, his phone number [redacted] is not being recognized. The account number is 0[redacted]-08-[redacted]. Despite my grandson reaching out to Verizon, they are unable to assist without the necessary password and pin. Verizon seems to be overlooking the situation with Chris and his health condition.

I have been experiencing technical issues with my phone and tablet. Despite reporting the problems, the company continued to send multiple replacement devices without resolving the initial issue. Unaware of their actions, I ended up with multiple devices, resulting in an unexpected bill of over $[redacted].00. I am currently receiving treatment at the VA Hospital and due to a mix-up in addresses, I was unable to return the excess devices promptly. I have recently sent back one device, and three more are en route to the processing center. Unfortunately, my service has been suspended, leaving me unable to monitor my diabetes by sending reports three times a day as required. Both Verizon and Asurion made errors by sending excessive devices against my requests. According to their policies, troubleshooting and factory resets should have been performed before sending replacements. I urgently need my service restored to continue managing my diabetes effectively from the VA Hospital in Washington.

My name is Kari L. from Great Falls, Montana. I am looking to address a serious issue involving a manager at Verizon in my area. This manager unfairly connected my son's bill to my social security number without my knowledge. I am unable to discuss the bill with Verizon as it is not mine, and it has affected my credit. During a recent visit to the Verizon store near the Fair Grounds, the same manager accused me of theft and chased me. I am highly disturbed by this behavior and request access to the security footage from that location. I am considering legal action if this manager is not dealt with appropriately. I am in need of assistance from a Verizon representative to address this urgent matter.

I am concerned about an incident involving a Verizon employee who works as a flagman in North Huntingdon Twp., PA [redacted]. On Friday evening, 8/20/21, around 6:20 pm on Ridge Road, the flagman used inappropriate language and verbally abused me by stepping in front of my car, yelling the F word and telling me to slow down. I found his behavior unacceptable and reported the incident to the police at 6:40 pm. The flagman can be easily identified as he has a partially amputated arm. As a 71-year-old, I do not appreciate being treated this way by a Verizon representative. I hope that this matter is addressed promptly. Thank you, Evelyn D.

One of your subcontractor vendors at three different locations in Walmart in Atlanta has negatively impacted my credit by charging me $[redacted] for a phone that was never activated. Despite my attempts to return the phone within eight hours of realizing it was defective, the manager threatened me and proceeded to charge me for the phone. This incident has now affected my credit and requires repair. The situation escalated further when they reported it to Equifax without allowing me proper time to resolve the issue. The store manager, D.M., purposefully mishandled the situation by not providing the necessary information to correct the error, resulting in financial damage for a phone that I never actually used. I am unsure of who to take legal action against, but it seems linked to your subcontractors. I appreciate the efforts of your employee, S.D., who tried to assist me in resolving the matter over the phone. Please contact me at [redacted]. Thank you.

I've noticed a significant decline in cell service at my residence, transitioning from poor to extremely unreliable. Working from home, I consistently face dropped calls and frequent audio disturbances. Although coverage is typically manageable, the regular call disruptions are becoming disruptive. Contrary to my experience at my Nashville office, I suspect the issue relates to signal strength or tower capacity. Lately, I've encountered delays of a few seconds before calls connect, happening sporadically, about every fifth call. I can keep my phone stationary on a stand and still have calls disrupted. If this situation does not improve promptly, I may need to consider switching service providers.

I am experiencing extreme frustration due to a phone order issue with Verizon. I ordered the phone last Tuesday and was not notified about needing to provide ID until later, which I had already given. The delay caused me to fail my midterm, impacting my studies significantly. Despite my multiple attempts to resolve the situation, I still have not received the phone as promised, affecting my ability to perform well in my upcoming test. I have invested a significant amount of money in this service, expecting better customer care and more reliable service. I urgently need this phone for my education and am deeply disappointed with the handling of this situation.

I recently received a phone as a gift for my graduation, and when I had trouble setting it up, I contacted prepaid support. Despite encountering difficulties and long waits on the phone, I was assured that I could exchange the device at any store. Unfortunately, when I visited my local store, the staff was rude. After contacting customer service again, they made notes on my account and advised me on how to proceed with a trade-in. However, when I returned to the store, I was once again met with rudeness, and was told conflicting information about upgrading due to it being a prepaid account. I felt frustrated by the lack of consistency in the information provided and the poor treatment at the store. I expected better customer service and clearer communication from the prepaid support team.

I had to cancel my Verizon service due to poor reception at my new home. While I discontinued the phones successfully, I noticed that the data plan on my husband’s iPad was still active. I called to have it canceled, and I was informed that I would receive a final bill in September, which is acceptable. Despite this, I received a text message today from a number with area code [redacted] claiming to be Verizon, stating that my account has been suspended and requesting me to visit a website to reinstate it. The fact that the number is unfamiliar and has no voicemail makes me hesitant to proceed. I simply want confirmation that all services have been terminated, and I expect to receive the final bill this month followed by another bill next month to settle all outstanding charges. Please verify this information for me.

A few months back, I bought a phone for my husband at the Gull Rd store in Kalamazoo, MI. The manager, who goes by Brother Joe, mentioned that my bill would decrease in three months but didn't explain why. After three months, it dropped to around $[redacted].00 instead of the promised $[redacted].00. I had issues with my phone, so I went to a different Verizon store to avoid dealing with Joe. There, I was informed I was paying for insurance on both my watch and my husband's new phone, although I never authorized this. The store staff couldn't assist me, so they advised reaching out to Customer Service. After spending four frustrating hours trying to speak to someone, I still haven't resolved the insurance issue. I want the insurance removed, compensation for the payments made, and I'm looking to file a formal complaint against Joe. I'm also puzzled why it's so hard to reach a human at Verizon. As a politically savvy soon-to-be master's graduate, I value proper communication channels, and I expect a satisfactory explanation.

To whom it may concern, During my communications on September 1, 6, and 10 regarding switching my service from Spectrum to Verizon, I recall speaking to a lady on the 6th to discuss a plan. We had agreed on a plan that included a $[redacted].00 gift card for switching providers and I intended to use it towards purchasing a new phone. However, upon returning from vacation, I received a letter stating my credit did not qualify for the original agreed-upon deal. This credit does not reflect my actual credit standing, which has never been that low. Even Demsy, who checked my credit in-store, was surprised by the information. Unfortunately, I left the store without the deal we had finalized. This situation has left me considering going back to Spectrum. Sincerely, Donna W.

Hello, my name is Kris Bell, and I reside at [redacted] E 3rd St in Moscow, Idaho. I had a Verizon number, [redacted], and I recently terminated my service due to high costs. I visited the Verizon store at Palouse Mall multiple times in an attempt to switch to an unlimited plan but was informed I needed a checking account, which I lack. I fell behind on payments due to COVID-19 but am now recovering and wish to return to Verizon when possible. I received a bill for $[redacted], although I only acknowledge owing $[redacted]. I plan to pay either $[redacted] or $[redacted] in full on the 22nd of this month. I am puzzled by the additional $70 charges, as I have not used Verizon's services since canceling. I appreciate your understanding and look forward to rejoining Verizon in the future. If needed, you may contact my mother at [redacted]. Thank you, Kris Bell.

Recently, I experienced damage to my Panasonic phone system due to a lightning strike on the phone line. My original system included one base unit, four handsets, and an answering machine which was not used. I have Verizon's caller ID service with verbal caller identification. After attempting to replace the damaged system with a similar Panasonic set that lacked an answering machine, I encountered issues. The new set did not provide verbal caller ID, only visual, and the phone would disconnect after two rings with a dial tone. Callers heard a fax-like tone and were unable to leave messages. Despite being able to make outgoing calls, the problem persisted even when using an older phone. The difficulties were exacerbated by the inadequate instructions provided with the new phone. Before returning the system, I wanted to explore if there were any potential solutions that could be implemented from your end.

I am experiencing difficulties with my phone service after attempting to port my number on September 24. I am unable to make or receive calls, have no internet access, and am struggling to get assistance through the automated system. It is not recognizing my PIN, which I never set up, and is asking security questions I did not choose. At times, it does not acknowledge my account with Verizon under the number [redacted]. I am on the $35 monthly prepaid plan with auto-pay. When I call Customer Service, it indicates I am past due with no data, but I am unable to speak with a representative as the call gets disconnected. I urgently require help from a live representative.

When we switched from Spectrum to Verizon, Spectrum mistakenly provided Verizon with incorrect WiFi information. Instead of Verizon contacting us to clarify, Verizon allocated two new phone numbers that we did not recognize. Consequently, we ended up being billed for extra numbers while also being charged for our existing numbers. Although we were told our phones would be ready to use upon signing up, my husband's phone remained inactive for three weeks. When he tried to address the issue, his SIM card was mishandled, and we were warned about additional charges for the fake numbers. Despite having two functioning phones, we were informed that one of them, a Motorola, was incompatible, leading us to purchase a new phone unnecessarily.

Our fax line is currently experiencing issues where it can send faxes but not receive them. We have ruled out that the problem lies with our machine, as we have replaced it and the issue persists. Even after our client and UPS fax store attempted to send faxes, the problem remains. It's important to note that we use port boxes to redirect our Tampa phone number and fax to our Dunnellon office. We've made multiple attempts to reach out and resolve this matter but have been unsuccessful in speaking with anyone. As an Attorney's office, it's crucial that our fax is operational, and the current downtime of over a week is unacceptable. I urgently need to speak with a representative to rectify this situation. I am disappointed that my problem has not been resolved, and I have yet to receive any calls regarding this issue. This level of service is unacceptable.

Dear Sir or Madam, I represent Lotus Flower Community School in Zambia, a non-profit organization that provides free education to underprivileged children. Our efforts include supplying uniforms, shoes, meals, school supplies, and covering tuition fees to support our students. We are also actively involved in advocacy for women's rights, community health initiatives focusing on topics such as HIV/AIDS, malaria prevention, and more. We are interested in exploring fundraising opportunities on your platform for our projects, as well as inquiring about registering our organization with your non-profit status to further our reach. Thank you for your consideration. Sincerely, Geoffrey M.