Verizon Customer Service Issues

My spouse and I bought two new iPhones nearly two months ago. Our dilemma involves the change in our monthly bill from Verizon. When the new phones were added, we noticed a $[redacted] increase in our invoice. A customer service representative explained that there was a $50 charge per phone for registration on our account, ensuring me it would be resolved in the next billing cycle. However, our current autopay bill remains $[redacted] higher than before adding the phones. I'm unsure if this is a mistake or if there was misinformation given to me. How can I address this issue? Any guidance on resolving this matter would be much appreciated. Thank you for your help.

I am facing an issue with my father’s iPhone, which we obtained from Verizon during a carrier switch. The phone is currently stuck in restore mode and is unresponsive. I took it to Best Buy for Apple service, as they do repairs. Apple has confirmed they can fix or replace the phone within the remaining 9 days of warranty. However, they require his Apple ID, which I am unable to retrieve due to password issues. Despite resetting the password, we couldn't verify it as the security code was sent to his non-functional phone. Trying via his unused Outlook email was also unsuccessful. Is there a way to obtain a temporary phone while we work on resolving this to provide Apple with the necessary information and keep my father connected in the meantime? Thank you, D.F.

A few years ago, I wanted to switch from Sprint to Verizon. I signed up online, got sent SIM cards, but they didn't work. After canceling, I was told to dispose of the SIM cards. However, I later received a bill for a month's service. Despite contacting Verizon, the billing issue persisted, eventually leading to a collection notice affecting my credit. I am frustrated and seeking help to resolve this error promptly.

I think there might have been a mistake with my Emergency Broadband Benefit application. I didn't get a confirmation and can't reach out directly as I wasn't provided with an application number. I have an ongoing Lifeline application that needs to be closed for me to receive the benefit. Could you verify with the Verizon customer service representative that my application is in progress and assign me an application number to track it on the UCAC website?

I've had trouble reconnecting my voicemail after switching back to Verizon. Every attempt to reset it results in a system error message, stating it's temporarily unable to fix the issue. I've tried various methods for weeks including resets and accessing settings with no success. Even requesting a callback didn't yield any response. When I log into my account to change the mailbox number, I'm told the phone number entered is incorrect. This is frustrating as I've had this number for over 20 years. I use my voicemail for important messages from healthcare providers and businesses, but I'm unable to receive them. I avoid answering unknown calls due to solicitors. I would appreciate guidance on resolving this on my iPhone 8+ without needing to visit a Verizon store.

I have two phones with Verizon and have been experiencing issues for the past 2-3 weeks. I have spent a considerable amount of time, approximately 10-12 hours, contacting Verizon tech support through both phone and online channels. One of my lines cannot make calls or check voicemail, while the other is not receiving calls and frequently drops calls. The support service has been unsatisfactory, with long wait times only to have calls dropped before reaching a representative. As a senior citizen living alone, I rely on reliable phone service, which I used to have with Verizon until recently. I feel frustrated and in need of assistance to resolve these ongoing problems to make and receive calls without interruptions on both phones. The lack of proper service has caused me to miss important calls resulting in potential income loss and strain on relationships. I hope for a resolution and to be compensated for these inconveniences.

I recently bought a Wireless Home Phone that was upgraded in June [redacted], and over the past four months, the battery has started to swell. I had to use duct tape on the back cover to keep it in place. When I contacted customer service, I was advised by a representative in Colorado to visit the Marion Ohio store within 24 hours to get a new battery. However, once at the Marion store, they were unaware of any such service by Verizon. Despite my request to exchange the unit, as they couldn't provide a new battery, they claimed they did not have any in stock and suggested buying a new device at full price, which is less than a year old. I expressed my concerns about the warranty and potential safety risks of the swollen battery. After searching online for a replacement without success and visiting Batteries Plus as per Verizon's suggestion, I still haven't found a solution. Despite several frustrating discussions with Verizon employees over four days, I feel at a loss with this unresolved issue with my Verizon Wireless Home Phone system and the swelling battery.

Good morning, I am reaching out from the office of New York State Assemblywoman Jenifer Rajkumar (District 38) on behalf of several complaints filed with Verizon by our constituent regarding home service. Ms. Mary L. at 70-04 65th Place, Glendale, NY [redacted], is having a challenging time with her Verizon service. She is anticipating a technician visit to assist her in understanding her new phone, as her service was upgraded two months ago. Mary is a 90-year-old lady living alone, facing hearing difficulties, and enrolled in special phone service. Could you kindly prioritize sending someone to help her at your earliest convenience? I trust this matter can be addressed promptly. Wishing you a wonderful day! Best regards, Amrit K. Director of Constituent/Support Services Assemblywoman Jenifer Rajkumar (NYS Assembly District 38) 83-91 Woodhaven Blvd, Woodhaven, New York [redacted] Tel: [redacted]

I recently contacted Chime regarding an issue with a transaction on my account. On 05/12/[redacted] between 12 AM and 12:50 AM, I transferred $[redacted].84 from my spending account to my credit builder account to pay my $[redacted].75 phone bill. However, this transfer is not reflected in my bank statement. Despite having a sufficient balance during the transaction and receiving a receipt from Verizon, Chime processed a reverse transaction on the 18th for an alleged overdraft. This situation has caused financial strain and negatively impacted me. I demand immediate resolution and reimbursement to Verizon. I am willing to provide a copy of the receipt. I will involve Verizon in this matter next week if it is not resolved promptly. Your supervisor's dismissal of my concerns is unacceptable. I expect Chime to rectify this error as soon as possible. Thank you for your attention to this matter. Sent from Yahoo Mail on Android

I recently switched my Verizon cellphone service due to the 3G network discontinuation. Amid the challenging transfer of my prepaid balance, a TCC store representative helped me establish new login credentials. However, I have been facing issues accessing my landline account online ever since. Despite contacting Verizon customer service, I have not been able to resolve the problem. I am looking to reset and reestablish my log-in details from scratch to regain access and manage my accounts online efficiently. Thank you.

I am the personal representative for my son, Isaac, who has paranoid schizophrenia. He has been receiving collection bills from Jefferson Capital for a Verizon account, which we believe is a fraudulent case. Isaac has been in my care since his diagnosis in [redacted] in Canon City, CO [redacted] and has never had any services with Verizon. I am willing to provide proof of his diagnosis and residency. Despite my attempts to address this issue, I have been unable to reach anyone at Jefferson Capital. The communication with their representative ended abruptly when I explained the situation. Details: Isaac Montoya, Jefferson Capital Systems, Account # [redacted][redacted], JCS Reference # [redacted], Debt Amount: $[redacted].23. Any guidance on resolving this matter would be highly appreciated. Rita C.

I live near a Verizon substation on Aubel Rd. in Delta, PA [redacted], and have noticed their drivers spending hours in their vans near my house without doing any work. This makes me uncomfortable as they seem to be behaving suspiciously. I would like to know who to contact at Verizon to address this issue. The drivers have been observed sitting in their vans for hours without any activity, and it concerns me to have them watching my home continuously. I reside alone and find this situation unsettling. Your assistance in providing a contact person or number would be greatly appreciated. Thank you, Lucy

Hi, there seems to be a recurring issue with my Verizon internet connection for the past two weeks. Although the network usually functions well, it intermittently goes down multiple times a day, showing a red light on the router for a few minutes to a couple of hours before resolving itself. Despite trying to reboot the router and ONT box, or unplug them, the problem persists. I hesitated to reach out sooner because I was concerned that if I reported it, the network would be working when you attempted to diagnose it. Could you please assist me in resolving this issue? Below are some details about the router: MAC Address: 48.5D.36.8D.49.BF Serial Number: G1A[redacted]01 Thank you for your assistance!

I canceled my wireless account in early March [redacted] when my cell phone stopped working, and I chose not to replace it. I am a 77-year-old who recently moved out of my home of 52 years and cannot recall my PIN. An agent assured me that the situation would be resolved, and unless I heard otherwise, the account would be closed. Despite contacting them in April and May after receiving bills, I was reassured that the issue would be fixed. However, upon receiving another bill in June, I was informed by a rather impatient young man that my account was still open. He mentioned needing access to my email account to close it, which I am uncomfortable with. As a senior citizen who has recently undergone surgery and downsized, the added stress of Verizon's apparent oversight over a $20 bill now ballooning to $78 is overwhelming. Can someone please assist me in resolving this matter promptly and without further complications? Thank you. - Elizabeth L., Account #[redacted]86-[redacted]

For the past 3 years, I have been trying to have my landline, number [redacted], repaired. Despite numerous technicians visiting my home, the issue remains unresolved. I am in the process of discontinuing my service with your company, but I still require assistance in fixing my phone line. Additionally, I am requesting an adjustment to my bill as I have been paying for a service that has not been provided. I have been repeatedly given timeframes for technician visits between 1 and 5, only to have no one show up. It is disappointing to experience such poor service after being a long-term customer. It seems evident that your focus is on customers with newer technology like Fios, which unfortunately I cannot access in my area. At 75 years old, I can assert that I have never encountered a company as neglectful towards their loyal customers as yours.

Hello, I am reaching out about a safety concern on Nicholas Street in Towaco [redacted]. There is a wire hanging off Pole #25M (BT1606MTE) between house number 1 and 3, creating a tripping hazard. Both JCP&L and the town have mentioned the wire is yours and needs fixing. The elderly couples residing nearby are greatly bothered by this hazard. I kindly request urgent assistance in resolving this issue as soon as possible. Thank you for your prompt attention to this matter. Regards, Sandra Cinque, RN.

I'm currently facing difficulty accessing both my Facebook and Messenger accounts through Verizon services, which I've been using since '97. In the past, I could rely on Verizon technicians to assist, but recent attempts have not resolved the issue. After being advised to return another day, a subsequent technician mentioned a lack of necessary codes. How can I obtain these codes? I'm unable to find assistance from Facebook's customer support and feel stuck. With my main means of communication disrupted, reaching out to contacts has become a challenge. I'm also unsure about accessing my email account. Please assist me in resolving this matter.

My Pixel 4A 5G had service issues, and I returned it over two weeks ago via UPS. I haven't received any updates after typing in the tracking number on the website or contacting customer service. This has prevented me from paying my bill, which I find to be unreasonably high for last month and this month. I do not wish to pay the excessive $[redacted] charge from last month. I am considering downgrading my plan and getting the new Samsung device at a nearby store. If possible, please contact me at [redacted] before I visit the store tomorrow. I am disabled, making it difficult for me to handle these matters efficiently. I hope to resolve this promptly and appreciate your attention to this urgent matter. I am looking forward to resolving these issues and obtaining a Samsung S21 Ultra. Thank you in advance for your understanding and assistance.

I recently added a phone number to my Verizon account at a local store. Originally, I had an account for my main phone and wanted to add service for the additional phone. The phone was bought separately with cash, but now I am experiencing billing issues. Despite being told it would cost $30 per month for the extra service, my bill arrived two months later with a charge of $[redacted].46 for the added phone, which I was not expecting. I have tried to seek assistance at the store and through "straight talk" without success. I am looking to clarify why the $[redacted].46 charge appeared on my bill, as I am unwilling to pay for something undisclosed. I am reaching out for guidance as I have had a smooth experience with Verizon in the past. Thank you for any help in resolving this matter.

I encountered difficulties with my account and have struggled with customer service for days without resolution, leading me to close my account and return the device. Despite being promised a call back from the store manager after leaving the device, I received no response. Upon following up, the store requested $[redacted] for a return, even though I had the devices briefly and returned them promptly. The store initially failed to provide a receipt for the return process or returned devices, only to claim they were sent. Following multiple attempts, I insisted on either a receipt or the devices back, which I now possess. However, I am now facing a $[redacted] bill for unused devices and seek guidance on returning them.