Verizon Customer Service Issues

Dear Verizon Customer Service, I need assistance with an unexpected bill I received despite canceling our Verizon package in November [redacted]. We were advised that our November payment of $[redacted].50 would be the last. I paid this on November 30th with check number [redacted], which was received by Verizon on December 14th as per my records. Hence, I am confused about why I am now being charged $[redacted].27 for a service that was terminated in November. I tried contacting your customer service but was unable to reach a representative after waiting for over an hour. Please contact me at [redacted] after 3:30 PM EST, or via email at [redacted], to clarify this billing discrepancy. I sent this request via mail on December 31st and also notified the Better Business Bureau. Your prompt attention to this matter is appreciated. Sincerely, S.C.

I reached out to your company to inquire about the status of the watch I returned and the billing on my account. Unfortunately, the call got disconnected during the check and I have not received an update since. Additionally, while arranging a new payment plan, the call got disconnected once more. Since then, my service was suspended, then reconnected with a charge of $[redacted].62, mostly due to reconnection fees. I only need one active phone line, but I'm being charged for multiple services I no longer use. Despite spending hours on the phone with various representatives, the issue remains unresolved. As an essential worker needing constant communication, this situation is concerning. I tried resolving the problem online, but the system requires an access code that I can't receive because my service is disrupted. I urgently need assistance to address these excessive charges and regain proper phone service quickly.

I'm having trouble accessing my account after switching from prepaid to postpaid with Verizon. When I try to log in at [redacted], it's asking me a security question that I didn't set up. I had carefully documented my chosen question as "Where did you and your spouse first meet?" I remember Desmond from sales mentioning I might need a new account for the postpaid switch, but I'm unsure how to proceed since my current account "user799" is linked to my phone number. Any guidance on setting up a new account to enable auto-pay and new discounts would be appreciated.

On February 28, [redacted], I signed up with Verizon for two iPhone XRs and received two Android phones for free under a promotion where I was supposed to get two $[redacted] gift cards after 3 months. Despite numerous attempts to follow up on the missing gift cards, my efforts were in vain until I spoke with Bry from customer service. Bry acknowledged the issue and advised me to visit the Hwy 92 store in Woodstock, GA, where I made the purchase. Upon visiting the store, an employee named Anderson refused to assist me and directed me to contact [redacted] again. I am frustrated as I am back to square one after investing hours in reaching out to customer service.

For the past two weeks, we have been receiving numerous annoying robo calls from a company. These calls often come multiple times a day, with some days having as many as 8 calls. The phone numbers displayed on our caller ID vary each time, making it challenging to identify the caller. Despite our attempts to communicate with the company, they continue to call persistently. The messages claim that our Apple computer or iPod has been compromised, which is not relevant to us as we do not own any Apple products. We have already registered our number ([redacted]) on the Federal and State Do-Not-Call lists, but this has not been effective. Changing our long-held phone number or canceling our Verizon service are not viable options. We are seeking assistance in stopping these disruptive robo calls that intrude on our daily lives. Thank you for your attention to this matter. - T. Lyons

I recently encountered an issue with my bill where I felt I was being passed around between automated systems and a live representative. After being put on hold and eventually disconnected, I found myself back at square one with no resolution. I had attempted to find answers online to no avail. My concern lies with a sudden increase in my ios bill for this month. It came as a surprise since I did not receive any prior notification about the change. I suspect that Verizon may implement billing adjustments frequently without proper communication, which leaves me questioning the reason behind these additional charges. I am seeking a clear and reasonable explanation for this increase, even though it may not be a substantial amount.

I recently tried to open a new plan with Verizon, selecting the Refurbished iPhone XS Max for an additional $18 per month on top of my $70-$80 plan. I only had to pay $31.78 upfront, which seemed like a great deal! After a credit check, I received an email confirming my order with order details, and the initial payment was charged to my card. The next day, I received another email requesting a copy of my valid state ID for identity verification. Unfortunately, I missed the deadline to upload the document before the link expired. When I tried to track my order, it still showed as processing, even after two days. I expected my phone to arrive today if the order went through, but the lack of tracking updates has left me uncertain about its status.

My television is not turning on, displaying the message "Press menu to watch FioS; otherwise, turn television off." Despite pressing the menu button, nothing changes. A technician examined it and indicated that the issue lies with the Verizon box connected to the TV. There are three boxes in total, including a large rectangular one and two others in a different room, one of which is very small. I am unsure why there are three boxes and would prefer not to interfere with them due to my lack of knowledge about their functions. I require a service visit to address this problem as I have been unsuccessful in reaching assistance through various Verizon support numbers after several hours of trying. It is essential to me as it is my only television. Your help would be greatly appreciated.

Regarding a landline telephone number in the Philadelphia suburbs of Pennsylvania, I wish to address an issue that occurred in April [redacted] when my mother relocated within the same assisted living facility. Despite efforts from Verizon to fix the phone remotely, the issue persisted, which was exacerbated by COVID-19 restrictions hindering service technician access. Consequently, payments have been made for an unused service. My mother stayed with my family temporarily due to these circumstances, and now that she has returned, I am seeking reconnection of the service. Recently, I received a time slot for service restoration on Thursday, 1/28, between 8am and 9pm through an alternate service coordination system. However, no demographic information was requested during this communication. I seek guidance on the next steps to resolve this matter effectively.

After switching from Verizon to another carrier, I am looking to return to Verizon. Unfortunately, I am unable to access my old account as I am no longer in their system. When attempting to register as a new customer and port my existing phone number back to Verizon, I encountered an issue. My number is still linked to my old account, causing complications. Despite spending 4 hours on the phone with Verizon's customer service, I was directed between sales and support with no resolution. A support agent mentioned that my old account is stuck in the disconnect phase and was not properly cleared from Verizon's end. Although they attempted to fix it, the call disconnected, and the problem persists. I urgently need assistance to either reinstate my old account for reconnecting my service with the same phone number or to have the old account deleted so I can register as a new customer and transfer my number successfully. It is crucial for me to retain my current phone number throughout this process.

One of our TVs is experiencing issues with the FIOS service, while the other is working fine. Despite trying various troubleshooting steps and seeking telephone assistance, the problem persists. Upon inspecting the back of the faulty TV, I discovered a loose connection which partially disconnected. Although unsure if this was the root cause, it could be a contributing factor as the box functions normally except for receiving a signal. It seems a technician's visit is necessary to address this issue. Best, D.N. (Address redacted) [redacted]

I spent almost the entire day today trying unsuccessfully to activate a replacement iPhone 6s I received from Verizon this morning. My old phone had issues with the battery and resetting, prompting the need for this replacement. Despite multiple attempts, I couldn't activate the new device. When I reached out to tech support, I spoke with Desiree from Phoenix, who was unable to resolve the activation issue. She promised to call back but never did. After another call to tech support, the second representative, with a strong accent, attempted to help but stated the phone was damaged by the previous attempt and required 24 hours to fix. Frustrated, I eventually upgraded to an iPhone SE to have a working phone for work purposes. I seek an adjustment to my bill due to the inconvenience.

I recently switched to Xfinity briefly for a security system and phone service deal which included a almost free phone service. Within a week, I changed my mind and switched back to Verizon at the store on Evergreen in Everett, WA. The representative assured me there would be no $40 activation fee, but I was charged it on my bill. I attempted to call multiple times to resolve this before payment but couldn't reach a live agent. Today, my phone got shut off due to a higher amount demanded than what my bill totaled. I paid the full amount of $[redacted].47 to continue service even though it was $[redacted].54 initially. I only seek a credit for the incorrect charges. I've been a satisfied Verizon customer for over 25 years, but the recent difficulties may lead me to consider trying Xfinity again. Thank you for any assistance you can provide.

I have been in contact with a Verizon "Post Pay" Account representative named "Sherlock" regarding unlocking my Samsung Galaxy S7. I would like to reconnect with that agent. The IMEI for my phone is [redacted][redacted]. I was informed that there was a data entry error in the original IMEI registration, rendering it invalid. I bought this phone at a Verizon Kiosk in Costco five years ago, and it has been fully paid off. I discovered that the IMEI is registered to someone else, preventing me from using it with other carriers. I am seeking assistance to rectify this issue and require the help of a customer service representative to address this matter promptly. Thank you. - M.W.

I am calling to discuss my mother's inactive cell phone. Her service was discontinued due to unpaid bills. She is very ill and time is limited. I am extremely concerned as I cannot reach her. I urgently need to discuss her phone account, including available plans. She has been a loyal Verizon customer for over 20 years, while I have been with Metro for about 15 years. Despite my positive experiences with Metro, my mother has not received any benefits. Even though she lives on a tight budget of $[redacted] a month, she has not been offered any discounts. It is surprising that after 25 years of loyalty, she has not been recognized. I am shocked and disappointed by this lack of support for her, especially during her current circumstances. I urgently need assistance to restore her phone service. Please contact me at [redacted] promptly. Thank you.

I recently encountered a problem with missing underground enclosures in front of my house, leading to a fall today. After contacting the water department, I was informed that Verizon is responsible for this issue. They have checked it, and I am now seeking assistance in getting it fixed. As a new homeowner, I am unsure of the process to address this. The location in question is [redacted] E Eastwind Dr., Plant City, FL [redacted]. I would greatly appreciate your cooperation in resolving this matter. Thank you.

During a visit to a Salem, OR, Verizon store with my adult daughter to purchase a new phone, I was also convinced by a fast-talking sales representative to buy a "hot spot." My main intention for it was occasional camping trips, but I discovered I was being charged $10 monthly, unbeknownst to me. Despite multiple attempts to cancel the service, I am still being billed for the unused hot spot. Sadly, my camping days are over due to health reasons. I have contacted the Verizon store and customer service to no avail. I have paid over $[redacted] for a service I have never utilized. Is there a solution other than changing providers? I am satisfied with Verizon otherwise. - Maureen G. M., Hillsboro, Oregon.

For weeks now, none of my telephones have had any service and the lines appear to be dead. I am unsure why or how this happened, but I am considering switching to another carrier due to the lack of resolution and conflicting information provided. I rely on my phone to contact doctors and various services. Previously, I called from a neighbor's phone to inquire about the repair status but was kept on hold for 65 minutes before disconnecting. Given my current situation, I will need assistance to visit another carrier as I am unable to drive far. I appreciate the attempts to reach out via email, but I truly wish I could make calls to resolve this issue promptly.

Since Friday, April 9, my PC has been experiencing significant slowness and is unable to access websites I normally visit. Even my Microsoft Solitaire game is unable to connect, which was never an issue until yesterday. Despite multiple reboots and scans from Spybot and Malwarebytes turning up nothing, the problem persists. I attempted to troubleshoot with Microsoft's network fixes but to no avail. At times, I receive a message claiming there's no connection, even though there is some limited internet activity. As a precaution, I've checked and reconnected all the wiring. Notably, the Wi-Fi signal seems unusually weak, even after rebooting the router. No settings were changed on the PC last Thursday that could account for these sudden issues.

I have been a loyal Verizon customer for years. Recently, I noticed a significant increase in my house phone bill from $64 to $[redacted]. After speaking with a less-than-polite representative, who promised to correct it to $75, nothing has been done yet. I believe this might be due to the employee's incompetence. I am extremely frustrated and demand that my bill be adjusted as promised. I am considering contacting the FCC to report this ongoing issue with your company. Hiring capable employees who can fulfill their duties should be a priority.