Verizon Customer Service Issues

I misplaced my Verizon LG phone at home and it hasn't turned up in the past three days. Being homebound due to the coronavirus, I am unable to receive calls or messages since they are routed to the missing LG phone. I am currently using my husband's tablet. I am seeking a replacement phone with the same number, [redacted]. I prefer an iPhone 8 Plus with a screen size of 5.5 inches or larger. I would like my contacts transferred to the new phone. I am considering purchasing from Amazon, but I am unsure how to connect it with Verizon. Assistance would be greatly appreciated.

I am Joi H., and I recently purchased a phone with the intention of getting a prepaid plan, but unfortunately, it seems I have a regular account instead. I was promised the first month free, and I can only afford a $40 monthly plan due to financial constraints, especially with the impact of Covid-19 on my work. My current bill is unexpectedly high at over $[redacted], which I cannot pay. I have been without a phone for a week and a half now, which is causing me distress. I have been advised to return to the store where I purchased the phone, but it's inconvenient for me to do so due to various reasons. I kindly request assistance in resolving this issue promptly. Thank you for your understanding.

Hello, I recently acquired a new phone and transitioned due to my previous $[redacted] monthly bill. Following a life change, I mentioned to the representative my need to reduce the bill. However, it has now inflated to $[redacted] per month, which is unmanageable for me. Considering my circumstances - low income, single parent due to recent events - I seek guidance on any available services that may assist individuals in similar situations. Any assistance or advice is greatly valued.

My husband paid his bill by credit card on Friday night. Unfortunately, the service went out on the 12th, and his service is still off today while he is at work. I kindly request someone to call him on his phone so he can provide you with the confirmation details of his payment. His phone number is [redacted], and his name is Shevin Wells. You can reach him at 7c [redacted] I am using my email to contact you since he is currently unable to receive any emails on his phone.

I completed the payment for my device on December 4th and switched to AT&T for better home signal coverage. I need to ensure that the upcoming Verizon bill auto-payment of $[redacted].50 doesn't go through since I canceled my service on the 4th. My phone number, [redacted], has been transferred to my AT&T account. I attempted to access my Verizon account, but the password I usually use didn't work. It seems like the account was compromised and possibly altered by the hacker.

A month ago, I was assured that the disputed $89 charge on my cell flip-phone without a data plan would be removed from my bill. However, it has not been resolved, resulting in late fees accumulating. I am struggling to find the right person to assist me in rectifying this issue. Kindly contact me at [redacted] to discuss and resolve this matter.

I recently ordered gig internet without TV from Verizon and received a wireless router in the mail with basic connection instructions. Planning on a self-install, I was unsure how to handle the demarc in the back. Contacting Verizon's support, I was frustrated to wait over 2 hours before speaking with an agent. Despite my dissatisfaction and lengthy wait, the agent tried to guide me through the setup, but I requested an email with detailed instructions instead. After some back and forth, the agent agreed to email the necessary steps. Uncertain about continuing or canceling, I inquired about proper connections to the existing Verizon drop and was assured the email would provide clarity. Once I received the email, I ended the call without further engagement due to the unsatisfactory customer service experience. I am now contemplating whether to proceed with the installation or cancel my order altogether.

I recently received an email allegedly from "Geek Squad" stating they would deduct $[redacted].99 for a service renewal that I never had. After contacting the number provided and confirming with the actual Geek Squad corporate office, I learned it was indeed a scam. Despite this, I received a second email from the scammer threatening another $[redacted].99 deduction on December 29, [redacted]. I immediately contacted Geek Squad corporate again to verify, and they confirmed it was a scam. Additionally, a month ago, someone hacked into my Verizon account, making a $[redacted] purchase and altering my plan. I am concerned about the impending transaction on December 29 affecting my Verizon account. I want to prevent any unauthorized transactions and seek advice on how to proceed. Thank you for your help! - Patricia G.

I have two landlines with mailboxes. One of them has messages that I cannot access because the Verizon recording says I have the wrong code. The Verizon robot offers to change the code, but it doesn't specify if this will erase the unheard messages. I might not have been clear in my previous request. I was informed that a code would be sent to the phone number I provided, which is a landline that doesn't accept messages. Could someone assist me with this matter related to my landline mailbox? I have a Verizon cell phone, but the issue pertains to my landline mailbox. Thank you for any help you can provide. Sallyann

I made a purchase on the 23rd of December and was informed I needed to clear my iPhone 11 bill before proceeding. Upon payment, I discovered a credit due to a previous Walmart Black Friday transaction. Although Verizon acknowledged the error and credited my account, they are refusing to refund the money. Despite being assured I would receive the credit within 48 hours, a subsequent email retracted the offer. They are persisting on retaining the $[redacted] payment that was meant for the phone, which is already paid for. Customer service is unreachable as I am constantly put on hold for 40-50 minutes before being disconnected. I am seeking a refund of $[redacted] or a monthly credit, considering the conflicting information provided initially.

Verizon debited $[redacted] from my bank account on December 22nd, which left me short on Christmas funds. I've been in touch with Verizon daily, but each time I call, I get put on hold and bounced between prepaid and postpaid departments. The confusion continues with conflicting information about my account type. I've spent a total of 7 hours and 47 minutes on hold so far, mostly over my Christmas weekend. I just want my money refunded and my Christmas restored.

I recently found a collections notice for a delinquent charge on my credit report that is incorrect. The notice is for a Verizon account which I never had. This error started appearing on my credit report in April [redacted] and continues each month for $87.00. Due to this issue, I am in the process of applying for a mortgage and need to have this resolved urgently. I am requesting a letter from Verizon confirming that this erroneous information has been deleted from my credit report. Thank you, John J. S.

My mother resides in Westfield, PA, in Tioga County. Her phone has been out for almost two weeks now, and it is still not fixed. She is your customer and has no way to reach out to anyone. Your representatives promised my sister it would be fixed a week ago Saturday, then they mentioned this Wednesday, which did not happen. She couldn't even talk to anyone on Christmas. Today is Monday the 28th, and there is still no service. In this modern age, there is no excuse for this delay. If anything happens to her and she can't call out, you can expect a lawsuit to be filed.

Hello, my name is Jody Koelling. I am reaching out about a concerning issue with my phone. It has been double-talking, requiring me to double-click, and making scrolling impossible. I suspect it may have been compromised. This is very unusual, and I urgently need to schedule an appointment to have it checked. I live alone, I'm 80 years old, and losing the functionality of my phone is quite challenging for me. I have tried contacting support, and they advised me to use Google, but I am unable to navigate to it. Please contact me at [redacted]-[redacted]-[redacted] to arrange an appointment for me to bring my phone in. Thank you.

I am in need of a backup battery for my system. I expect the battery to be provided at no cost as it is part of the equipment for which you are responsible. This is the second time the battery requires replacement. I appreciate Verizon addressing this matter promptly. Kindly send the battery to the provided address. I am counting on Verizon to deliver the battery free of charge. Kevin M. [redacted] Preswicke Lane Laplata, MD [redacted] Thank you.

I would like to speak with a person regarding upgrading our current plan. I prefer not to use chat or talk to a digital representative. I also do not want to receive future phone calls. I am willing to wait or visit a store for assistance. I want to interact and ask questions directly without going through automated menus. Thank you.

I upgraded an iPad for my son as a Christmas gift, which had to be ordered online. We were advised to activate it on Christmas Day to transfer service from the old device, but we encountered setup issues. Even after help from a local Verizon store associate, the new iPad remains non-functional. This is urgent as it was a special Christmas gift for my son, who has special needs and is eager to use it. I am hoping for a quick resolution. Thank you in advance.

This is my second attempt to get help with my recent equipment installation. I installed a new router and four boxes as advised last week, and my previous Custom TV Home and Family channel bundle was replaced without my consent. I spoke with customer service yesterday but was unable to resolve the issue. Today, I was repeatedly disconnected when trying to reach them. I later tried the online support and received GetHuman code number [redacted] at 5:26 p.m. I have been waiting for assistance since then, and even sent an email at 7:39 p.m. with no reply. Can you please confirm if I am still in the system for help?

In October, I was added to my daughter's Comcast account to save money while on a fixed income in my 70s. My bill was paid using my US Bank credit card, and I was supposed to be reimbursed for the unused portion in November. However, I have yet to receive the refund. I was a loyal customer for over 30 years, and it has been frustrating to spend so much time trying to resolve this issue. My case number is [redacted]. Thank you.

As a Verizon customer, I have been attempting to contact the [redacted] number for nearly two hours regarding questions about subscribing to Discovery Plus. I prefer to speak with an agent and even provided my home number for a callback since my cell service is spotty at home. However, I have only been able to navigate the automated line and request assistance. The extensive hold time is frustrating, and I believe there should be a more professional approach to handling calls. I am interested in discussing this matter with a supervisor and would appreciate a call to my home. The lack of communication between Verizon employees and customers is concerning. How can Verizon improve its communication and customer service to prevent similar issues in the future?