Verizon Customer Service Issues

I contacted customer service on August 20, [redacted], and spent 2.5 hours on hold to cancel my lines. However, on September 8, [redacted], I was auto-charged $69.99. After another 2 hours on the phone with customer service, they assured me the fees were removed, and all lines were canceled immediately during that call on September 8. I even spoke with a rep and their manager to confirm this. Despite this, on October 9, I was billed $[redacted]. I request the unauthorized drafts totaling $[redacted].99 be refunded as the account was closed on September 8, and I have been unable to log in to resolve this via the website.

I purchased Verizon prepaid service online for $80.76 but never received the SIM card. After futile attempts with their Care and Sales Teams, I sought a refund through PayPal. Following investigation, Verizon refunded the amount. Opting for in-store service, I paid another $80.76 at a corporate store. Despite being assured the porting process would take 3-4 days, my number was not registered after 5 days. Both the corporate and original store were unable to rectify the issue or provide a refund. When I visited Cricket, they confirmed Verizon hadn't informed them of the switch. Having wasted time and money, totaling $80.76, on Verizon's inept service, I harbor deep dissatisfaction with their practices.

I spent over an hour on Verizon's live chat this morning, and was disconnected right after reaching a supervisor. If you could locate that conversation, it would save a lot of time. My account number [redacted]-[redacted] still displays a credit balance of $31.84. I initiated the termination of my Verizon services in mid-July and followed through by returning my Verizon equipment, which you confirmed receiving on July 22 (Order number: PA[redacted]6; Date of return: Jul 22, [redacted]). I was informed that the "disconnection order" was not created until Sep 29 and was finalized on the same day. I was advised that I'll need to wait an additional 60 days from Sep 29 for the credit balance to be reimbursed to my credit card. Waiting more than [redacted] days for my credit balance after fulfilling all requirements for service termination on Jul 22 seems unreasonable. What compensation will be provided for the delay in returning my credit balance promptly?

I have been experiencing frequent disconnections during my attempts to get assistance from Verizon online. This problem has occurred four times this week alone. I purchased a new iPhone 12 on Thursday from the Verizon store, but they were unable to set it up for me. Even after following the online instructions and seeking help through their online support, my phone remains non-functional. Despite waiting for an hour for Kiana to respond and provide assistance by having us remove the SIM card and share its number, the issue persists. I am incredibly frustrated with the level of service I have received from Verizon.

I purchased two Samsung S21 Ultra 5G phones and two stylus cases with pens on October 13th. However, I have only received one stylus case and one pen so far. I contacted customer service two weeks ago, and they assured me that the missing items would be shipped within 3 to 5 business days, but as of today, November 6th, I have not received them. Furthermore, I only received one return envelope despite needing two. I was told by customer service that the second envelope would be sent within 3 to 5 business days, but it has not arrived yet. I am disappointed in Verizon's handling of these issues given the amount I spent on these items. The delay in receiving the missing items has also caused problems with returning my old phone. I hope these matters can be resolved promptly.

I'm reaching out regarding my 85-year-old mother-in-law, who is experiencing issues with her home landline phone. Since becoming a widow, she heavily relies on her landline for communication and safety. The phone number is [redacted], and the account number is [redacted]-04-[redacted]-79. Unfortunately, the line frequently cuts off during conversations without warning, leading to distressing situations like being interrupted during important calls, such as learning about the passing of her late husband's best friend. Due to her hearing impairment, communicating with Verizon's representatives over the phone for assistance has been challenging. Despite multiple attempts by Verizon to address the issue, the problem persists, affecting not only her but also other households in her area. She prefers to keep her landline rather than switch to alternative options offered by Verizon and values a reliable phone service, especially in emergencies. While she appreciates the bill discount offered for the inconvenience, she prioritizes having a functional phone line. I, Dan Twisselmann, her son-in-law, can be contacted at [redacted] or [redacted] for any assistance. Our attempts to resolve the issue through the repair line have been unsuccessful, and we hope to escalate this matter to a higher authority at Verizon who can effectively address and resolve this ongoing problem. We seek your help and intervention on behalf of this kind lady who is immensely frustrated with the situation. Thank you for any support you can offer. -Dan

Subject: Concerns with Verizon Phone Service and Return of Samsung Galaxy S21 Ultra I have been a loyal Verizon customer for 40 years but relocating to Florida has resulted in a frustrating experience with my phone service and customer service from Verizon. Despite Spectrum's attempt to upgrade my wireless service, I am still facing issues with dropped calls and delayed messages. On October 16, [redacted], I upgraded my Note 9 to a new Samsung Galaxy S21 Ultra hoping for improved service, but encountered continuous problems with the new phone. I believe the S21 Ultra I received is defective and have been attempting to return it for a refund. Despite being promised a return label multiple times, I have not received it. The store where I purchased the phone, Go-Wireless, denied my return due to missing packaging. With the return period ending on November 15th, I seek assistance in returning the faulty S21 Ultra and resolving the poor phone reception in my area. I find the lack of clarity between Verizon and independent store policies misleading and would appreciate any help in addressing these issues. Thank you, Almettie Dahlgren

I am seeking assistance to determine if the credit was applied to my account after discussing with a senior supervisor. My phone malfunctioned on the 4th, and when I visited the store, I was advised to upgrade. I paid over $[redacted] to settle my S21 and an additional $[redacted] to activate a new Flip 3, which I was told was an upgrade. However, I found issues with the camera, screen size, and folding glitch. I returned the Flip 3 on the 7th and paid another $[redacted] to get a new S21. I realized I could have just filed a $[redacted] insurance claim instead of spending over $[redacted]. I am disappointed with the service and would like to get a refund as I now own the S21 but am out $[redacted].

I have been struggling for months to resolve Account [redacted]19-[redacted]. I have contacted customer service through various channels such as online, phone calls, local outlet, and the corporate store, spending long hours on the phone with no successful outcomes. When my husband tried to transfer his service to a new phone last Christmas, we were left with no phone service due to compatibility issues. Despite assurances of a new phone being sent and visits to different stores, the problem remains unresolved. I am not seeking a new phone, only requesting the charges on the account to be waived as there has been no service since January. The lack of follow-through and numerous unsuccessful attempts to address this matter have been frustrating.

I placed an order for phones on June 26, [redacted], and have yet to receive them. I called to inquire about the status on September 21, [redacted], but have not received any help. Despite receiving new promotional texts twice, I have not been contacted as promised within 10 days of September 21. We are simply eager to receive the phones we ordered, as we have already purchased cases and accessories for them. Every time we have called or visited the store (twice), we have been given excuses. We would like our phones that were ordered in June and perhaps some form of compensation for the inconvenience and consistent excuses, especially considering the ongoing promotions for the same phones.

I have been using a Verizon home phone number, [redacted], for over 25 years. I live at [redacted] Anne, Rs, Windsor, NY [redacted], in upstate central New York. My neighbors have mentioned that the underground wires are old and cause issues during heavy rain, resulting in a loss of dial tone for about 30 others in the area. Unfortunately, there is no cell service due to the landscape. Today, the dial tone was working at 9 am, but by 9:30 it was gone on both phones. This is not caused by our internal wiring. I am unable to find an email address or access my online account to report this. I urgently need the phone to be fixed today to contact my chemo office. The local technician is aware of the common issue with the green pedestal nearby. Around 30 people are affected, and I am unsure how others will report this. Currently, I cannot be reached on my home phone or cell.

I recently updated my Discover card information for my Verizon monthly payment online. However, I noticed that there are now two cards listed with the same last four digits. I want to ensure that the correct payment method is set up to avoid any delays. Can someone please review my account to verify that the information is accurate?

I switched my service to AT&T in October. I bought an iPad 8th generation in May [redacted] and a Galaxy A715G in April [redacted]. My Verizon account was closed right away. How can I make payments for these 2 devices going forward? When will I receive bills for them? I still use my cell phone number but canceled the one for the iPad. Can you please help me with this matter? - Anna Melendez

I bought a new phone in August and was told my bill would be $[redacted].00 per month. After calling in October and speaking with Angel, I was reassured the bill would be adjusted. However, in December, it has been consistently showing up as $[redacted].00. I have contacted customer service multiple times, only to be placed on hold for over 30 minutes each time, which is unacceptable. My name is Jerri A. Wright, my cell number is [redacted], and my email is [redacted] I am requesting a correction to my bill and a credit for September, October, and November totaling $60.00. If this matter is not resolved promptly, I will switch services. Thank you for your attention to this issue.

Our phone numbers were transferred from Verizon to Bark Mobile a year ago. Everyone except for one line upgraded to new phones. The remaining line still uses an iPhone 8. Initially, the user lived in an area with good Verizon coverage but has relocated to an area with Carolina West tower signal and is experiencing poor data and internet connection. Voice calls and texting are not affected. Carolina West advised that the phone may not have been fully released or transferred from Verizon when speaking with them today.

I need to speak with a Verizon representative. Unfortunately, my late husband, who was listed as the authorized person to speak on this church line, has passed away. The church needs to change the authorized person, and as his spouse, I believed I could provide the necessary documents such as a Death Certificate to gain authorization to make changes to the account.

I recently switched from an iPhone to an Android S21 on 12/1/21. When trying to set up my voicemail, I encountered an error message saying "something went wrong" with a prompt to "Try again later." Despite trying multiple times, the issue persists, prompting me to contact customer service. Verizon was attentive, but unfortunately, they have been unable to pinpoint or resolve the problem. When calling, the voicemail appears full, yet dialing *86 from my phone indicates there are NO messages. As someone who finds technology challenging, I appreciate any assistance provided. Thank you, Judy Aycock.

I completed the payment for my phone months ago, yet I keep receiving excessively high phone bills. Previously, I was assured by a representative that my monthly bill, which should include unlimited texts and complimentary international calls, would not exceed $66. Dissatisfied with the current situation, I am considering switching to T-Mobile using my friend's $25 per month plan, despite my reservations about their service quality. I kindly request a resolution or else this bill of $[redacted].79 will be the final payment you receive from me. Thank you.

In late November, after upgrading my phone, I traded in my old device for a $[redacted] credit towards my bill. Later, on 08Dec, I was informed that a re-evaluation led to an increased credit of $[redacted]. However, when I inquired on 14Dec21 about receiving the credit, I was told the phone now had a cracked screen and I would not receive any credit. Notably, the phone was in good condition when I sent it, as acknowledged during the earlier credit adjustment. Despite escalating the issue to a supervisor, no resolution was provided except for initiating an investigation. The supervisor, while admitting to having the authority to issue a credit, insisted on proof of the phone's condition. After 20 years as a customer, the lack of concern and poor service led me to consider switching to AT&T. Despite spending 1 1/2 hours on this matter, the supervisor's unhelpful attitude left me with zero resolution and a disappointing customer service experience.

After years of using a company phone, I am retiring, and my employer has released the phone to me as per our T-Mobile corporate contract. My girlfriend and I are planning to join the same Verizon account. A Verizon representative advised me to provide them with the account number and PIN. I am unsure which PIN is required. Your assistance is appreciated. Thank you. -Tom K.