Venmo Customer Service Issues

I got a new phone and had to reinstall all my apps. When I tried to do this with Venmo, I forgot my password. I have been attempting to reset my account since it is linked to all my cards and contains my funds. Unfortunately, the password reset process is not working for either my phone number or email associated with the account, causing me a lot of frustration. My goal is to connect with someone who can verify my information and assist me in accessing my account with a new password.

I currently have two Venmo accounts - one old and one new. Unfortunately, the old account is currently locked. I have taken the following steps to try to regain access: I sent a password reset email, followed the steps in the email to reset the password successfully, and then logged in. However, I encountered a roadblock at the phone number text message verification stage as the number linked to my account is no longer in use and I no longer have access to any devices associated with that number.

Hello, I have $[redacted] in my account and I've been unable to access it for three months. I provided my ID to unlock it, but it was locked again. I am confused about why this is happening since I already went through the unlocking process. I hope we can resolve this issue soon.

I've been trying to access my Venmo account, but it seems the email address on file is incorrect. My name is Heath Edward Hatch. The correct email address connected to my Venmo account should be [redacted] It has been years since I last used this account, so I am unsure which card is linked to it. I have Christmas funds in my account, and I am eager to access them promptly.

I have been trying to unlock my account since last Thursday, following instructions to email my phone ID. Despite this, my account remains frozen without any explanation. I have been stranded without gas, heat, and medication since Friday, desperately reaching out for assistance through various channels with no response. It is now Monday, the fifth day, and I am still waiting for a resolution. I urgently need access to my funds, as it is my only source of money. I have provided all necessary information, including my ID, through multiple emails, but have yet to receive any help. I am extremely frustrated and anxious for a quick resolution to this situation.

Hello, I am Chelsea Dietlin, and I have a Venmo account. Recently, I attempted to send $[redacted] to Elizabeth Dyer 39, but the payment was declined due to insufficient funds. The full amount was returned to my bank account, and Elizabeth did receive the funds. Subsequently, I tried to send $1 to Bridget Duval 1, but this payment was also declined. I am puzzled by this as I have ample funds in my account. I am new to Venmo and would appreciate any help in resolving this issue. Additionally, I noticed I was charged $50 for each overdraft. I don't believe I should have been charged for the payment to Bridget, given that I had sufficient funds. Please reach out to me via phone or email to assist. Thank you, Chelsea Dietlin

I, Amelia Harrison, have two Venmo accounts and had requested my husband, Mohsen Ayatn Ito, to deposit my $[redacted] stimulus payment into one of them. However, the payment got deposited into an old account that I can't access anymore. Venmo support advised me to create a new account with a new email address to solve the issue. I have followed their advice and created a new Venmo account. My husband reached out to Venmo, and they provided a work order number, [redacted]6, for me to contact their customer support to transfer the $[redacted] in question.

For the past 2 days, I've been attempting to send a $[redacted].00 payment to the Old Town HOA for my dues. However, I keep encountering the message: "Transaction declined: Please try again shortly. Apologies for the inconvenience." Initially, I tried to make the payment using a prepaid MasterCard Debit Card that I recently added to my account. Today, I attempted to use the Visa Debit Card that I used in July for a payment to the same vendor in the same amount. The Visa Card is directly linked to my checking account at Avadian Credit Union with sufficient funds to cover the payment. I don't maintain a balance on Venmo except for that one transaction last July when I used the Venmo app to pay my HOA dues. I need assistance in resolving this issue. Thank you, Patty Neff

I received a payment of $[redacted].00 on December 31st at 6:17 PM EST through an instant transfer on Venmo to my Mastercard Debit Card linked to my People’s United personal checking account. However, despite the transaction being completed promptly, the money has yet to reflect in my bank account. I have verified my account multiple times, but the $[redacted].00 remains undeposited. I kindly request your assistance in resolving this matter. Thank you.

Hello, I'm Sarah E. Parks. I have two Venmo accounts: Sarah-Parks-81 and my old one, Sarah-Parks-48. Recently, I received $66 in my new account but couldn't link my debit card because it's already registered under my old account. I need to delete my old account to link my card to the new one urgently as I need to pay my electric bill. This situation is frustrating as I can't recall my old phone number or email. Please assist me promptly.

My name is Samantha MacMahan. I recently disputed three charges on my account, and I appreciate that you've acknowledged my claim. I received an email stating that you are investigating and have refunded the money to my Venmo account. However, I still cannot access my funds. This is concerning as I am unwell and need the money for my medication. I am puzzled as to why there is a delay in resolving this issue despite several follow-ups. Please address this promptly as my health is at stake. If this matter is not resolved soon, I will have to seek legal assistance.

I am having trouble remembering the email address I used to create my account, which is preventing me from logging in after resetting my password. I've reset my password multiple times but still can't access my Venmo account to transfer the funds to my bank. I urgently need access to the money. Please provide assistance by emailing me at my main account, [redacted] Thank you in advance for any guidance on how to resolve this issue. - Marilyn Goss

Hello, Alesya Illana here. Yesterday, my niece mistakenly sent $50 to a similar-looking account with a different username. My Venmo username is Alesyaillana9, while the incorrect one was @Alesya-Illana with a dash. Her Venmo email is [redacted], and her phone number is [redacted]. My email is [redacted], and my number is [redacted]. I have received screenshots from my niece showing the transaction error, and I have rectified my account picture to avoid confusion due to a potential hack. We are reaching out to Venmo to resolve this issue and return the $50 to my niece promptly through her account details. Thank you.

On 2/8/[redacted], I received two Venmo transactions of $[redacted].00 each, totaling $[redacted].00. I promptly transferred the full amount back to the sender through Venmo without depositing the funds into my bank account. However, the $[redacted].00 was deducted from my bank account even though the transactions are not reflecting on my Venmo balance. I have verified that the funds are neither in my Venmo nor my bank account. Furthermore, there are recent transactions where I sent $20.00 to someone and they sent $20.00 back, but I do not see the credit for the amount received. Your prompt assistance in investigating these discrepancies would be greatly appreciated.

I am frustrated with my Venmo account. About 8 months ago, I transferred $[redacted] but encountered issues when trying to link a friend's card to access the funds. Venmo froze my account and requested various documents, including my ID, bank statements, and documents from those I had transferred money to. Due to losing my ID and challenges due to Covid, I struggled to provide all the required documents. I was assured I could access my funds after [redacted] days on February 14, but now my account is closed. The support team is asking for the same documents again despite my previous efforts. I need prompt assistance as there seems to be no way to resolve this without speaking to a person due to Covid restrictions. Your help in releasing my funds promptly is appreciated. Thank you.

Today, my brother and I visited our elderly father, who at nearly 82 is not familiar with technology and does not want us checking his finances. He needed help with a VENMO transaction he didn't understand. After checking his bank statement, we discovered over thirty fraudulent Venmo transactions in February, almost one per day. It's concerning that nobody at Venmo noticed these unusual activities. My father, unknowingly, has lost thousands of dollars to someone he considered a "friend" who set up an account to drain his money daily. We are now working with the bank to resolve this issue, but my father's dementia makes it a challenging process. The elderly struggle to grasp how this app operates. What steps is Venmo taking to prevent such fraud? We are unsure who is behind this theft, and my brother suspects there may be more unauthorized transactions. I'm seeking urgent help and considering legal action to safeguard my father's assets.

I am Chad Vaughn Manfra, and I recently lost my wallet, resulting in the need to replace my Venmo debit card. I want to confirm that my old Venmo debit card ending in [redacted] is deactivated and unusable. Currently unable to access my Venmo account due to losing my phone, I aim to activate the new card once received. For any inquiries, please contact me at [redacted]. Thank you for your support. My Venmo card went missing between late February and early March [redacted]. If the new card was returned, please resend it to: Chad A. Vaughn-Manfra [redacted] Shaw Rd Northfield, NH [redacted] Thank you for your help, and feel free to call if needed. You can reach me at [redacted]. Best regards, Chad A. Vaughn-Manfra

I have been using Venmo for various transactions like bill payments and fund transfers. I completed the verification process with the required documents. Recently, I changed my phone number and updated it through customer service. However, after transferring $1,[redacted] for rent, my account got frozen. I reached out to support and spoke with Lynn C. who assured me a response within 24 hours, but my account ended up suspended with my funds held. I was informed I'll hear back in 5 to 7 business days, leaving me without access to my money. I'm concerned about the situation and unsure how to recover my funds promptly.

I have been a Venmo user for nearly four years without any issues. On March 18, [redacted], I completed repair work for a customer named Zac Raines who paid me through Venmo. Unfortunately, Zac falsely reported that I violated Venmo's user agreement. As a result, my account was temporarily frozen until the payment was returned in full on March 23, [redacted]. Despite providing evidence of my innocence, Venmo permanently locked my account and withheld $1,[redacted] from me, including $1,[redacted] from my stimulus payment. This unexpected action has severely impacted my ability to support my family during these challenging times. Despite my efforts to communicate with Venmo, they have not offered a satisfactory resolution. I am reaching out for assistance in resolving this troubling situation.

Due to identity theft, I had to get all my credit cards and bank account numbers re-issued. I've been attempting to update my bank account number on Venmo without success. Opening a new account with Venmo would mean changing my email address, which is currently not feasible for me. When I contact Venmo, I keep getting connected to someone from Synchrony Bank, who only handles the Venmo credit card. My grandkids are eagerly waiting for their birthday money, so I need to resolve this issue as soon as possible. Thank you.