Venmo Customer Service Issues

Yesterday, I lost my wallet with $[redacted] on my Venmo card. I urgently tried to add a backup payment method and transfer the funds, but Venmo informed me it would take ten business days to receive a new card. My financial situation cannot wait that long. I requested an expedited card delivery, willing to pay extra, but the Venmo agent was unhelpful. I find it hard to believe a company this size cannot speed up such an essential process. I feel frustrated and ignored by their lack of responsiveness. Can anyone offer assistance with getting my Venmo card sooner than the 10 days they quoted me?

I have been puzzled by the ongoing issue with my Venmo account. I use both [redacted] and [redacted] The second email was created by mistake when setting up a different account. I am Christine Nicole C. I have completed all the verification steps using the email [redacted], including providing a copy of my ID and a recent bank statement. I have attached the same documents for this email. I am surprised that no Venmo representative has informed me about this duplicate account situation. I hope we can resolve this soon.

I'm frustrated. I'm attempting to link my bank through your Plaid third-party service, and I don't know the answer to "what was your dream job as a child"! This question seems pointless and there is no alternative way to access my account. Additionally, it's asking if I want to use another bank which is confusing. This situation may result in an overdraft fee, and I am relying on the $70 that was supposedly sent to me. I require assistance urgently.

I am currently locked out of my Venmo account because I forgot to include a required item when trying to log in. I attempted to enter my password multiple times, assuming it was correct, only to discover that I had been locked out. I have now identified my mistake and wish to log in to rectify it, but I am still unable to access my account. This issue occurred on May 8, [redacted], and despite my efforts to log in again today, May 9, [redacted], I am still unable to gain access. What steps should I take to regain entry to my account?

I am experiencing issues with Venmo. Whenever I attempt to send a payment, I keep encountering error messages stating "Payment declined. There was an issue with your payment. Please try again later." This happens on the app. On the computer, I receive a message saying "There is no public feed. Please try again in a few minutes." Despite following the suggestion and trying again later, I am still unable to complete my transactions. I have verified that I have sufficient funds in my account to cover the payment. After reaching out to Venmo via email, I received a response that seems to be automated. The representative, Jenny from Venmo Support, mentioned that my payment is being declined due to a security flag being raised during the transaction. While they cannot provide specific details about the decline for security reasons, they suggested trying the payment again later or using an alternative payment processor like PayPal if the transaction is time-sensitive. I appreciate any further assistance on this matter.

My friend accidentally sent $[redacted] to an old Venmo account I thought was closed. I have been trying to transfer the money to my new account, but I can't access the old account as I no longer have the associated email or phone number. I have the correct login information but can't receive the verification code. I can verify my identity with an ID and the sender can confirm the mistake. I need access to the funds urgently to pay a credit card bill and avoid a late payment impacting my credit score.

I have noticed unauthorized charges on my bank statement totaling $[redacted].30 that were taken on 06/04/[redacted]. I am requesting a refund for this amount as I do not have a Venmo account and am unaware of these transactions. I am concerned about the misuse of my identity and would like to address this issue promptly. My name is Chadwick Curry, and I am eager to resolve this matter as soon as possible.

I have over a thousand dollars being held by Venmo. I have contacted their customer service and was informed that my account is frozen with no clear reasons provided. They mentioned it will take up to [redacted] days to resolve the issue. Despite providing proof of my identity, I feel mistreated and frustrated by the lack of assistance. This situation has put me in a difficult position, and I am disappointed with Venmo's handling of the matter. Has anyone else encountered similar problems with this company? I am extremely dissatisfied with the way this business is treating its customers.

I have experienced an unfortunate situation with Venmo. They have taken over a thousand dollars from me that was sent to my account. Despite confirming my identity, my account remains frozen and may be closed. Although I still have limited access, the customer service team has not been helpful and I feel misled. It is concerning that even after proving who I am, I am unable to access my own funds. I am frustrated with this company's lack of transparency and trustworthiness. They mentioned it may take up to [redacted] days to resolve this issue, which is unacceptable. It is disheartening that the CEO does not seem to prioritize the company's reputation or the impact on customers like me. This experience has made me skeptical about trusting them in the future. I urge others not to rely on Venmo for their financial transactions.

I have a Venmo account with a balance from a recent payment, but I am unable to make any transactions as the "send" button is not active on the app and website. A friend tried to refund me, but the final button would not activate for either of us. Despite having used PayPal for many years, I am considering transferring these funds either to my existing PayPal account or to my husband's account. We prefer using PayPal and have encountered issues with other payment platforms. If the issue persists, we will no longer use Venmo and solely rely on PayPal for our transactions.

I have set up a Venmo account and received a payment, but I am having difficulty sending money to a friend. The "send" button is not lighting up on both the computer and phone app. Even when attempting a refund, I encounter the same issue. I have been using PayPal since [redacted] and prefer its reliability. I would like to transfer my Venmo balance to my PayPal account ([redacted]) or to my husband's account if necessary to access my funds. We have had challenges with other payment methods and trust PayPal the most. Kindly assist in transferring my money to resolve this matter.

I have set up a new Venmo account as I couldn't access my old one due to changing my phone number, causing issues with the 2-step verification process. Currently, I can access both accounts and believed I closed my original one, but I'm still unsure when receiving money as it links to my old phone number. I seek help to resolve this problem, close the unnecessary account, and ensure funds go to my new account. The new account is associated with a purple Venmo Mastercard ending in [redacted], under the name Shanell Martin. I believe my Venmo username is Chevelle.[redacted], and it should be linked to my current phone number [redacted], while the old one is registered with [redacted]. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I have two Venmo accounts on separate phones. I can't access the second account, @shivermetimbers, as the screen went black. It has around $[redacted] to $[redacted]. The first account is Jordan-Hieronymus-3 with $50 but can't link to any bank cards. I can't verify my phone number, which is the same for both accounts. The broken screen won't let me access the second account, and I need to link them together. There is $[redacted] to $[redacted] in total, and I'm unable to link it to any cards or banks. I need help resolving this issue.

Subject: Urgent Concern Regarding Minor Account Dear Venmo Account Services Manager, I urgently bring to your attention a concerning matter regarding the improper opening of a Venmo account by a minor. As per your policy, individuals under the age of 18 are not permitted to open Venmo accounts. Unfortunately, it has come to my notice that my 15-year-old daughter, Ivana Q., has violated this policy by creating an account. Despite previous attempts to address this issue resulting in the closure of her account, she has succeeded in opening a new account linked to the phone number [redacted], potentially with a different name. I kindly request immediate action to permanently close her account. I have already involved legal authorities in this matter, with a case number on file from the initial incident. It is essential that Venmo upholds its commitment to not serving minors, as allowing underage individuals to create accounts compromises the integrity of your service. I urge you to provide confirmation of the closed account, along with a screenshot, to the email address associated with this message. Your prompt attention to this critical issue is greatly appreciated. Best Regards, B. Que

I am looking to sign up for Venmo as a new user, but I prefer to speak with a customer service representative before proceeding. The phone number listed on the Venmo site, [redacted], only leads to a recorded loop without an option to speak to a live person. Despite attempting to contact them for a customer service phone number on 9-20-21 through their "Help" page, it took over 24 hours to receive a response, likely from overseas. I need a phone number that allows me to connect with a human agent promptly, especially when considering sharing my banking information. Can anyone provide assistance?

I started to create a Venmo account but didn't finish. Now I needed to receive money from someone who uses Venmo exclusively. I am encountering a problem because there are both partial and full accounts connected to my phone number [redacted]. The money sent to me appears blank, and I can't access the partial account as it defaults to opening the full account. I had a frustrating 45-minute call with customer service where the agent hung up on me as soon as he picked up the call, forcing me to wait on hold once again. My reputation on Google Reviews is important to me, and I am disappointed by the time wasted with Venmo today. I hope for a quick resolution and more competent phone agents.

Two weeks ago, I received $[redacted] on Venmo, but I didn't have an account at the time. When I tried to create an account and add my bank information, I encountered an issue where the submit button would not save the details, regardless of whether I entered the information manually or used the instant verification system on both my phone and laptop, with different browsers. Despite contacting our respective banks, the problem persists. Venmo is holding the funds, but without a linked bank account, I cannot refund the money or have it returned to the sender. Despite multiple emails to Venmo, I am only directed to call their support number, which in turn leads me back to the email support. Unfortunately, I have been unable to reach a live person for assistance, and this ongoing situation has been extremely frustrating.

I am new to selling items on social media and was not familiar with using Venmo for transactions. I received instructions via email from Venmo on how to ship items to buyers and release funds. Unfortunately, I was not aware that Venmo does not complete the purchase until after the items are shipped. I ended up needing to deposit $[redacted], even though the initial amount was $[redacted], just to have my funds released. I am not a business and do not need a business account. It is frustrating that the instructions did not mention anything about needing a business account with a minimum balance of $[redacted]. The email stated that funds would be released into my account after providing a shipping receipt, but this has not happened.

I lost $[redacted] on my first transaction selling a motorcycle on Craigslist. I listed it for $13,[redacted], and Steven T. from Dayton, Ohio contacted me. He suggested using Venmo for payment, claiming I needed to pay $[redacted] for the truck driver with a Vanilla card. He promised to add $[redacted] to an escrow in Venmo to cover this cost. After sending the $[redacted] via a picture of the card and receipt, Venmo did not receive it, and my account was empty. He then asked for another $1,[redacted] for unpaid taxes and insurance, leading me to realize it was a scam. I have the empty card as a reminder of the scam. This individual must be apprehended and face the consequences of his actions. I hope my insurance can cover this loss, providing a sense of security in the future.

Good morning. I was in touch with someone regarding my issue, but we lost contact. A few weeks ago, I was scammed and took action by stopping payment through my credit union. Unfortunately, Venmo ended up paying the scammer $[redacted], leading to my account being frozen. I believed that filing a police report would help unfreeze it. The scammers targeted a local dog rescue's page, and I've spoken to various authorities and have relevant documentation, including police report #21-[redacted] from the Sioux City Police Department. I've also communicated with Venmo but would like to consolidate all information with one contact. For further assistance, please reach me at [redacted] or [redacted]. Thank you.