Venmo Customer Service Issues

I've been using your service consistently with my Direct Express card since last April without any issues. However, when attempting to pay my December rent, Direct Express indicates that it's processing as a cash payment requiring a pin, which is not possible. This seems to be a recent change in your system as this card has previously worked without an issue. The third-party company you have engaged due to COVID-19 restrictions is unhelpful and requests a $39.00 fee along with access to my computer for assistance, which I am not comfortable with providing.

I placed an order with a vendor on November 14, [redacted], and received it on December 10. Unfortunately, the items were not as expected. The vendor sent me a photo showing a LOUIS Vuitton bag and boot set, but there were discrepancies from what I ordered. The boots lacked the straps shown, and the handbag had a noticeable scratch in the leather, as visible in the picture provided. I have requested a refund due to the damage, but the vendor is only stating that they are working on fixing the order. I am seeking a full refund for the damaged product, but my requests have been ignored. The payment was made through Venmo, and I am unsure how to proceed in getting my money back from the vendor who is unresponsive. Your assistance is greatly appreciated.

I need to check the balance on my Venmo account linked to my card for the first time. Usually, I transfer the funds directly to my bank and can verify the balance on the bank app. Please provide me with this information urgently as it will determine if I can make my water payment by 8 a.m. today. Thank you for your prompt assistance. My name is Stephanie Ferguson, which matches the name on my card. The card number ends in [redacted] with an expiration date of 02/23 and the CVC number is [redacted].

I used to have a Venmo account, but I'm having trouble accessing it. After getting a new phone and setting up an Apple account, I tried to login to Venmo. I suspect that my email might be slightly incorrect since when I entered my phone number to access my account, I was notified that there is already an account associated with this number. There is money in this account that I need to retrieve. Please reach out to me promptly.

Hello, recently I unintentionally transferred money from the incorrect bank account via Venmo due to an oversight. This resulted in Venmo charging me $29.00 six times between December 3rd and December 18th. Given my current unemployment due to the pandemic, the total charge of $[redacted] has added to my financial strain. I am seeking assistance to address these multiple charges so that I can rectify the negative balance using a different account. Your help in resolving this matter would be greatly valued. Thank you for your consideration.

I recently upgraded my phone and kept the same phone number. However, I am unable to access my account now. My phone number is [redacted], and my email is [redacted] I have attempted to reset my password multiple times using the provided password but none have been successful. Although I was sent a new password via email, I never received it. Even the new passwords sent to my phone did not grant me access. I am hoping to resolve this without having to close my Venmo account.

I recently changed phones, and now I am having trouble validating the app on my new device. Although my phone number is the same, I no longer have access to the email where the code is being sent. I am Aron Galinovsky, and my account was linked to [redacted], which I can no longer access. Could you please update my account to [redacted] and send the code there instead? You can reach me via email at [redacted]

I am having trouble accessing my Gmail account that is linked to my account with your company. I suspect my card may have been lost or stolen because I have not used it in a while. I have legal documents proving that I was in jail during the period my money was spent. I believe my money was spent the day I was taken into custody and I need assistance getting a refund as I cannot reach a customer service representative for help.

I was a victim of a scam on Venmo involving a person named Riley Sullivan. Approximately 17 days ago, I sent $[redacted].00 for a product I never received. I have tried contacting my bank without success and now need Venmo's assistance in resolving this issue. Riley Sullivan seems to have deactivated his account. I am in the process of reporting this to the authorities, but I require Venmo's cooperation by providing information about him. I urge Venmo to take action and assist in retrieving my funds as a service provider.

I recently created my Venmo account to receive a payment from a friend. Since I don't use Venmo often, I wanted to transfer the funds to my personal debit card. However, when I tried, an error occurred. I attempted multiple times but was unsuccessful. I noticed that PayPal and Venmo are connected, so I tried to make a purchase using both services, but that also failed. Later, when I tried sending money to a friend, my account was temporarily frozen. I am unsure why this happened as a new Venmo user, and it's very inconvenient during the holiday season. I would appreciate any help in resolving this matter so I can access my funds. Thank you for your prompt assistance.

Hello, I recently made a payment through Venmo to someone. However, I mistakenly used a different email for the recipient than the one registered on their Venmo account. As a result, the recipient is unable to access the funds even though the payment was debited from my bank account. I am unsure what steps to take next. Should I cancel the original payment sent to the incorrect email and then make a new payment to the correct email address? How can I go about canceling the initial payment? Thanks.

I have an account with you under the username "aimeescash73." I have not used this account since August. In August, my MSN email account was suspended, and I have since received a new debit card and a new phone. Recently, my mom sent me $[redacted], but I need to reverse the transaction as my account has been inactive. Unfortunately, she was unable to do this directly. My current phone number is [redacted]. My old email was [redacted], but my new email is [redacted] My phone number remains the same. My name is Aimee Woods.

I have inherited my brother's old phone number, which is linked to his account. My previous phone number associated with my account is obsolete now. Despite numerous attempts through the help center, I haven't made any headway. The instructions mention clicking on updating the phone number and receiving alternative verification options, but I haven't been able to locate that link. Over the last year and a half, I have been unsuccessful in reaching out to a representative for assistance. As I recently got married, people have been sending money to my account that I cannot access. I am eager to remove my old phone number from the account and replace it with the new one. Thank you.

I'm attempting to pay my exterminator for spraying the house, but when I try to make the payment, I receive a message saying my account is on hold and then reactivated. I'm attempting to utilize the bank account linked to my Venmo but it's prompting me to choose a payment option to send the payment. Even after selecting the payment method, I am unable to proceed with the payment. I'm unsure of the reason behind this and seeking assistance to resolve this matter. I haven't used Venmo since 11/24/[redacted].

I recently opened a new Venmo account and received $[redacted], but encountered issues verifying my bank account due to incorrect information. Despite resolving the bank deposit with my bank, I am currently unable to make transactions or transfers on Venmo. This is causing inconvenience as I urgently need the funds to pay rent. I find it frustrating that even though my bank issue is resolved, I cannot use my Venmo account smoothly. I am disappointed with the lack of progress in resolving this matter after contacting customer support multiple times and being told to wait for 14 days for an update. It has been over a week, and I have not received any communication regarding my case. My main priority is accessing my funds promptly.

My daughter transferred $[redacted] to my Venmo account linked to a phone that I recently lost. Due to fraud, I changed my bank account number, which was not updated on my Venmo. Although my daughter's Venmo shows the payment was accepted, I haven't received it. Unfortunately, my bank is closed for the Christmas holiday, so I can't contact them for help today. How can I resolve this issue?

I am facing issues accessing my Venmo account after losing the debit/credit card linked to it. A friend, Linda Allen, sent me $50 that shows in her account but I can't access it. My name is Patti W., and I'm unable to log in as I forgot my password. Despite multiple attempts to reset it, I haven't received any email with a reset code at [redacted] Phone support is unavailable due to Covid, and I need clear, step-by-step guidance to regain access since my card information has changed.

I lost my phone for a day, and someone used my Venmo card to make purchases with the remaining balance in my account. The individual who found my phone returned it to the store where I had misplaced it. I only managed to retrieve my phone today when I revisited the store. I'm reaching out because I need the transactions made on December 24th, starting from the first purchase to Cashapp to Zayd Henry, and I would like these transactions to be refunded as I did not authorize them.

On Christmas morning, I received $[redacted] from someone who wanted me to transfer it to another person as they didn't have their Venmo details. Unfortunately, my account was frozen and when the money arrived in my Venmo, it was taken to cover insufficient funds. This money wasn't meant for me but for someone else. As a self-supporting college student, it's challenging for me to come up with an extra $[redacted] to send to the intended recipient. I really need this resolved as I rely on my own income to pay for my education. Please consider the situation I'm in and assist in transferring the money to the correct person.

I received a text instructing me to send money to avoid issues. Believing it was genuine, I sent $[redacted] on 12/26. After discussing with friends, I realized it was a fraudulent request. I am requesting the transaction be reversed or canceled. The money was sent to Crystal O., confirmation code [redacted]-[redacted]. I have alerted the local sheriff's office and ask that the money not be sent.