Uber EATS Customer Service Issues

I tried Uber Eats for the first time last night but ended up having a disappointing experience. The app showed my food preparation was delayed multiple times before finally getting a driver. Unfortunately, the delivery was continuously delayed and eventually got cancelled without any explanation. The driver appeared to be heading my way but never arrived. I was frustrated by the lack of communication and no attempt to rectify the situation. I hope this isn't common and wish the company good luck in avoiding similar issues in the future.

Since May **th, I have been in contact numerous times regarding charges to both my credit card and PayPal account. I specifically did not intend for PayPal to be charged as it is linked to my checking account. Despite assurances of a refund for the erroneous PayPal charge, nothing has been processed yet. I have email documentation to support the agreement for the refunds. I am seeking the promised refund promptly, ideally back to my PayPal account. With the charge on my credit card, I have essentially paid for my meal twice. The reference number for my most recent inquiry is [redacted]25. I am hopeful that UberEATS will rectify this issue and ensure a fair resolution.

I work at the Racetrac near Curry Ford Road and Dean. My Uber Eats order from McDonald's at the same intersection went downhill due to a driver issue. The driver struggled with directions and language barriers, leading to a delay in my meal. When I finally received the order, it was incorrect and cold. I had specifically requested a fish filet meal with extra fish on the side, paying extra for it, but I only got two single fish pieces in boxes with no accompaniments. This was a frustrating and disappointing experience, and I am hoping for a refund for the botched delivery.

I recently tried to address an issue via email. I received an initial response, but was then informed to email from my Uber Eats account email. After doing so, I have not received any further responses beyond generic emails stating "we didn’t receive my message." Despite giving your driver $22 for my $19 bill with a $2 tip in cash, my card was still charged for the full amount. This has led to me reaching out multiple times over two days to customer service without any resolution. I am feeling extremely frustrated and hope this can be resolved promptly.

I recently tried to place an order with MacDonald's through your service. Unfortunately, my order was cancelled due to a mistake that couldn't be fixed. I placed the order again, and not only was the food cold, but I also received the wrong item. I specifically ordered porridge with syrup, but received one with berries instead. I have a berry intolerance and couldn't eat it, causing a lot of stress. My partner also found the food to be cold and not freshly made, even the tea and hot chocolate. It seems like the canceled order's food was reused. I believe it's unfair to pay for this experience. The order reference is #4503f.

As a driver, I had a delivery that couldn't be completed tonight because I couldn't reach the customer despite multiple attempts. I called and texted three times, but received no response. When I contacted support, the representative promised to reach out to the customer but placed me on hold and the call got disconnected. Nearly three hours later, the customer contacted me inquiring about the undelivered order. Following the gentleman's advice to discard the order if no response was received within two hours, I proceeded accordingly. The customer mentioned contacting Uber Eats, who assured her the delivery was on its way, but I was not informed. This incident, coupled with a similar experience the previous night, where I faced difficulty reaching another customer, raises concerns about the app's functionality. My main priority is to ensure the customer receives a refund promptly.

I am a partner with Uber Eats. Today at 12 p.m. on 06/03/[redacted], I accepted a delivery from Jalapeno Grill in Hempstead. When I arrived, the order was not ready and I was informed it would take an additional 5 minutes. Despite informing them of the lack of parking and briefly parking illegally by a fire hydrant, I returned in 5 minutes to find the order ready. Unfortunately, when I tried to report the delay in the app, it automatically cancelled the trip after I had picked up the order. Seeking to resolve the issue, I got the customer's number from the restaurant, contacted him, and explained the situation before delivering the order to [redacted] Brooks Garden City. I am requesting Uber to compensate me for this trip. Additionally, I encountered a similar issue the previous night at Friendly's on Franklin Ave, where the staff had stopped taking orders without notifying Uber or myself. I also seek compensation for this trip. My name is Zobia Malik and I can be reached at [redacted] or [redacted] Thank you for your attention to this matter, it is greatly appreciated.

Yesterday at 5:36 pm, I placed an order with Happy Fish and Chicken, expecting delivery within 30-40 minutes. Unfortunately, my order arrived an hour later. When I called during the delay, I was informed I couldn't cancel but would need to request a refund post-delivery. After the order arrived, the second associate I spoke with was unhelpful and rude. I requested a supervisor but was denied, being told the outcome would be the same. Every customer has the right to escalate to a supervisor, and it was unprofessional to deny this option. Uber Eats should not treat customers this way, likely due to inadequate training or poor business practices. I mentioned to the associate that had I known it would take an hour, I wouldn't have placed the order, especially after just getting off a flight.

Today, I placed an order on UberEats with order number #5EDFA. Unfortunately, my order was delayed, arrived at 7:08 pm with a ripped brown bag and an opened tray due to the driver delivering it to the wrong house where it was opened by someone else. After spending an hour and a half on the phone with customer support, I am very concerned about the safety of consuming food that has been tampered with by strangers. My attempts to resolve the issue through multiple phone calls and emails have been frustrating, with hang-ups, long waits on hold, and emails not being received. I am extremely disappointed with the lack of proper customer service and food safety handling in this situation. My husband and I plan to share our negative experience on social media to warn others. Receiving a refund and an acknowledgment of the poor treatment as customers would help rectify this awful experience. Customers deserve better treatment in situations like this.

Hello, I recently spoke with customer support but unfortunately did not receive the assistance I needed. I used promo code eats-bridgets4154ue on my order for $10 off and free shipping. A screenshot confirms this. However, when I applied the code, it only deducted the shipping cost, which is also shown in a screenshot. My account details are as follows: - Name: Erin Jane - Phone: [redacted] - Email: [redacted] Please contact me via the provided email address for the best communication. Unfortunately, I cannot attach the screenshots here, but I can send them once you email me. Thank you.

Order Number: 8282A I encountered an issue with my recent pizza order. After my screen froze while placing the order, I assumed it was not processed and decided to eat out instead. Surprisingly, the pizza still arrived 30 minutes later. Although my friend unknowingly paid $25 with tip upon delivery, I later discovered my card had already been charged for the order. This resulted in a double payment. It was disappointing that the driver did not clarify to my friend that the food was pre-paid and accepted the extra payment. I am displeased with this situation and the lack of communication from the driver. Such occurrences have not happened with other delivery services I have used in the past. - Lois Lemer

I ordered food but mistakenly gave the wrong address. When the driver arrived at the complex, I realized my mistake. I contacted Uber for help since I couldn't make changes on the app. I spoke to Jane during call #[redacted]37. After a long hold, she said the driver would leave the food at the wrong location and charge me. I explained it was food for children and requested they take it back to the restaurant for me to collect, but Jane refused. She advised me to send an email as the only option. While on the call, the driver contacted me saying Uber was disconnecting her calls. Jane then instructed the driver to keep the food because I would have to place a new order. I asked the driver to bring the food, knowing she wouldn't be paid. Despite this, the driver agreed without hesitation. Jane's behavior was unprofessional, and Uber's policy of not finding a solution is disappointing, especially with my background in customer service.

I ordered the sushi twister at 6:55 with a delivery time of 30-45 minutes. It's now 8:07, and the order is still being prepped, with the delivery time increasing. After reaching out to customer service, I was informed that if I cancel, I will be charged because the driver is on the way and the food is ready. However, it's been 15 minutes since that call, and the order is still being prepared, causing further delays. This experience has been disappointing, especially since I am a loyal customer. My account is registered under [redacted] or [redacted] for sushi twister delivery.

I placed an order last night, June 6, [redacted], around 10:00 pm at Friendly's on Franklin Avenue in Franklin Square using the UberEats app. The app indicated that the restaurant was open until 11:00 pm. After waiting for ten minutes without any confirmation, I called the restaurant, and they informed me they actually close at 10:00 pm and that the app had the wrong closing time. Despite poor customer service and getting disconnected on the phone, I decided to cancel my order through the UberEats app. Ensuring accurate restaurant hours and better communication with businesses is crucial to avoid such issues in the future. I am disappointed with this experience and am contemplating deleting the UberEats app due to the frustration it caused me. Thank you for addressing this matter.

Hello Ubereats, I previously spoke with Mariel on 5/28/[redacted] regarding my account status. I was advised that if any more of my deliveries are significantly late, there is a risk of my account being terminated. I was informed that a specialized team was reviewing my account and would provide further guidance. Unfortunately, I have not received an update yet. As an Ubereats driver, this situation is crucial to me as I heavily rely on this platform. I take pride in my services by focusing on one delivery at a time, using appropriate hot/cold bags, and ensuring excellent customer service. Despite maintaining a good overall rating, I am faced with challenges out of my control such as rush hour traffic affecting my delivery times, resulting in the recent warnings. I kindly request specific details regarding the late deliveries, the defined time frame that categorizes a delivery as significantly late, and practical solutions tailored to my circumstances to address and resolve this issue effectively.

I had a disappointing experience with UberEats recently. I placed an order for my first meal of the day at night, stating in the notes that I was hungry. The delivery time kept changing, and my delivery person, Mary Lou, was on a bicycle and arrived much later than expected. The app inaccurately showed the food as delivered while I was waiting outside. I tried to call Mary Lou, but she didn't answer initially and had trouble communicating in English when she finally did. After a long wait and getting bitten by mosquitoes, she found my house. Unfortunately, my milkshake was watery, and the sushi was soggy due to the extended wait. I am requesting a refund for this disappointing experience.

I encountered multiple challenges with my recent order. Following submission, I realized my previous address was listed, leading me to request cancellation. Unfortunately, during the call, I encountered a disconnection. Upon rephoning, I was assured no charges would occur. Shortly after, I received a notification stating no refund would be given for failing to respond to the driver, despite my proactive attempt to contact them first. In a subsequent call, the agent was unable to assist due to system maintenance, necessitating a fourth call. Ultimately, I was informed the refund would not be issued because the order was prepared. This process involved four calls, lasting half an hour, marred by connectivity issues, inadequate customer service, and lack of professionalism. The repeated need to provide personal details upon each call exacerbated the frustration, with eight conversations needed to handle an issue that could have been swiftly resolved with one efficient agent.

I provided detailed instructions for my order, specifying that the chickpea salad dressing should be served on the side, but it was not. I also clearly requested no sauce on the penne pasta, especially since it was for my young son who only eats plain pasta. Despite writing these instructions in bold, they were not followed correctly. Additionally, I asked for no feta cheese on the salad due to an allergy, yet it was added. I'm dissatisfied with the heavy sauce and lack of mushrooms in the pappardelle pasta, especially considering the high cost of my order. I expect a refund for the incorrect items or a credit for my next order.

I received my order, but I noticed that I was charged for an item that was missing from the bag. The customer service representative I spoke to didn't resolve the issue and rushed me off the phone. I waited patiently for them to ensure my order was accurate and requested the total, only to be told I couldn't get a refund if I canceled the order. I wanted to add to the existing order instead, but the additional item was missing. I'm frustrated that I paid for chips and queso but received only chips without the queso. This experience has left me dissatisfied, and I expect a prompt response from Uber Eats, as I have been a loyal customer until this incident occurred.

I placed an order valuing about $65 on Uber Eats for delivery but faced issues with the delivery. After waiting for around 40 minutes and being informed the driver was close, I suddenly received a cancellation notice. The restaurant claimed they had handed the order to the driver long before. Contacting Uber support, they couldn't connect with the driver and mentioned no payment was made for the food. This mishap left my family hungry and forced us to order from a different place, opting out of Uber Eats this time. I inquired about Uber's resolution process but was disappointed by the lack of assistance provided by the operator. Previously, my Uber Eats orders went smoothly, making this incident particularly frustrating. I believe Uber Eats should offer a promo code to remedy this situation and restore our trust in their service. It's disheartening to think the driver may have kept the food meant for us.