Uber EATS Customer Service Issues

I had a disappointing experience with UberEATS this morning. I placed an order at 7:53 am, but after waiting for over an hour and dealing with constantly changing delivery times, I reached out to customer support. They informed me that the driver was already at the location, ready to pick up the order. Despite this, my order never arrived, and I was offered a 50% discount for the inconvenience. However, while on the phone, my order disappeared from the app, and it was indicated that Denny's couldn't fulfill it. Further investigation revealed the driver had canceled the pick-up, and there was no way to contact them. I was then informed that my order wouldn't be delivered. The only consolation was that I wouldn't be charged for the order. This experience has left me dissatisfied, and I am hesitant to use this service again.

Today, I experienced a troubling situation with my Uber Eats driver. Despite my clear instructions to meet me outside, the driver, Raymond, became agitated when I wouldn't provide my apartment number. He yelled at me over the phone and refused to follow my directions, causing me discomfort. Even when I went outside to meet him and provided detailed instructions on how to locate me, he still did not comply. Feeling uneasy, I had to walk around to avoid any further confrontation. This incident left me feeling unsafe, especially since I had a guest watching my children during the delivery. His behavior was unacceptable, and I am hesitant to use Uber Eats again after this unsettling experience.

My first Uber Eats experience was quite disappointing compared to our regular orders on Bitesquad and Amazon. I doubt we'll use Uber again. We ordered under Andrea Rhodus on 5/23/18, with order # C2A8F, delivered at 8:13 pm central time. The driver circled our block erratically, even going the wrong way down the street. Our milkshakes were watery, and the fries and burgers arrived barely warm. Upon checking our order, we found only half correct. My burger had incorrect toppings, and I received strange fries instead of normal ones. My roommate's meal was accurate, but her milkshake was completely wrong with banana instead of cherry. We were looking forward to trying Five Guys, but the experience left a bad taste in our mouths with several disappointments.

I recently had an issue with the UberEats app on 5/24/[redacted]. After placing an order, I encountered an error message about a connection problem and lost my order from the shopping cart and order history. Even though my bank was charged for $20.18, the restaurant confirmed that they did not receive the order. I would like a refund as no food was delivered.

Hello, I encountered an issue with my recent Uber Eats order placed through the app. Despite being charged for the order, it did not go through successfully. I had $44.99 in my account, and my order totaled $20.98. Uber charged me for this amount, leaving me with $20.41 in my account, but the order was not processed. The app instructed me to "CHECK OUT" again after I already completed this step, causing confusion. After finally finding Uber's contact information, I discovered that my order was not showing up in the app, and the only displayed order was from May 22nd, not today's, which is May 24th. I reached out to customer service for assistance but found them unhelpful. I am seeking a prompt refund for this issue. Thank you. Ariana

I recently tried UberEats for the first time, and I must say, it was a disappointing experience. Despite tracking my order as on its way, the delivery driver claimed I wasn't at the correct location and refused to listen. She disconnected the call and ignored further attempts to reach her. Customer service couldn't establish contact with her either. It's been 50 minutes now, and I still have no food. Even if she manages to deliver it eventually, it'll likely be cold. The frustrating part is that I can't get a refund until she closes the order, which seems unlikely. This has been a terribly upsetting situation, especially since I was purchasing lunch for an employee who now has nothing to eat. This experience has really put me off using this particular food delivery service again. All I want is a refund so I can buy food and pick it up myself.

I recently placed an Uber Eats order with the wrong delivery address. I tried to cancel it when I realized the mistake, but was unable to do so. After the driver picked up the food, I messaged him immediately to explain the error and asked if he could bring it to my actual address, which was only a short distance away. Unfortunately, the driver, Juan with a Hyundai Sonata, declined, citing additional costs. According to the Uber Eats app, customers can contact drivers to correct delivery addresses. I am disappointed with the lack of customer service in this situation and believe actions should be taken against this driver.

I faced a dreadful experience when my meal from Tablao Wine Bar in Norwalk, CT was picked up by Maria. Despite clear instructions, she went to the wrong address. When I tried to guide her, she became rude, demanded I collect the food, and eventually canceled my order. As a loyal Uber Eats customer, I was shocked by her behavior. It's unimaginable that she couldn't navigate two simple roads. Her unprofessionalism and lack of courtesy were appalling. I'm deeply disappointed and may reconsider using Uber in the future. The way she treated me, a paying customer, was unacceptable. I expect Uber to address this promptly. The driver, Maria from Norwalk, CT, driving a Hyundai, lacked basic navigation skills and professionalism. This incident was distressing, and I hope Uber takes appropriate action.

I recently ordered from Wings on Wings and experienced issues upon delivery. The tracker showed the driver made a stop, resulting in my food being cold and incorrect. I requested all flats on one wings combo but got a mix and was still charged the $1 upcharge. Due to working 3rd shift, it's challenging for me to address order problems, especially on weekends when many places are closed or busy. I didn't realize UberEats drivers could make stops, affecting the food quality. I'm disappointed that my order was incorrect, the upcharge was applied, and the meal was subpar with cold fries and wings. This experience left me feeling let down.

I placed an order with McDonald's through the app with an estimated delivery time of 15-20 minutes displayed as "Under 30 minutes." Unfortunately, the order took 50 minutes to arrive, and the food was cold. I called Uber support after 40 minutes, was promised compensation but was informed their system was updating, requesting a follow-up the next day. The next morning, when I called UberEats, they claimed they couldn't do anything as it was within the estimated time. This situation seems unfair as I expected my meal within the initial estimate, not an increased wait time of 50 minutes. The cold food added to the disappointment. For a $7 meal, it is disappointing how the service fell short, especially considering it was my first time using it.

My name is J.C. I observed the Uber Eats driver pull in the wrong entrance instead of following my specified delivery instructions. She canceled the order and left without attempting to contact me. This is the second time the driver went to the wrong location, causing inconvenience. I am wondering why my instructions were not followed, why the order was canceled without any attempt to reach me, and why the driver stayed less than 3 minutes at my apartment before canceling the order.

I placed an order at a restaurant around 4:15 today. The order got picked up at 4:40 from a restaurant nearby my home. I contacted Ubereats customer service at 5:20. The representative placed me on hold to reach the driver, who did not respond. The app indicated the driver was moving. The food finally arrived at 5:40, one hour after pick-up. Unfortunately, it was cold and inedible. Customer service informed me of a 50% refund, but I believe a [redacted]% refund is fair due to receiving spoiled food. Despite our past positive experiences with Ubereats, this incident is disappointing. I trust Ubereats will uphold its service standards and not charge me for the inadequate service provided by the driver.

I placed an order at 4:50 a.m. with Denny’s scheduled to arrive by 5:26 a.m. At around 5:40 a.m., I contacted customer service to cancel and receive a refund, which they confirmed. However, at 6 a.m., I received a notification that my food was on the way. When I called again, I was informed that my order was not canceled, and I couldn't get a refund as the delivery driver was en route and there was no record of my previous call. I have proof of my call in my log, so why doesn't the company? If I requested cancellation and it wasn't processed or documented, why am I still being charged? This experience has left me frustrated as the food will sit outside for hours and go to waste. I will share my dissatisfaction with others to prevent similar issues in the future.

I recently placed an order at Effie’s restaurant in Philly, which I chose for its quick delivery time and kid-friendly options. With only an hour before my son's bedtime, the 25-minute delivery estimate was ideal. However, after 40 minutes passed, I became concerned and checked the app for the delivery status. To my surprise, I discovered that my order had been cancelled mere minutes after placing it. While I understand that restaurants can get busy and may need to halt deliveries, it is crucial to inform customers of such changes. A simple text or call to notify me of the cancellation would have made a significant difference to my evening. I urge you to consider updating your policy or system to keep clients informed of any changes to their orders.

I am located in Tampa, Florida and recently ordered from Village Inn Restaurant using Uber Eats. Unfortunately, when the food arrived, my daughter's salad had a rotten tomato covered in mold on top. I promptly contacted the restaurant's manager, who apologized and promised to use the picture I sent to educate the staff. He agreed to refund my daughter's meal, a Reuben Sandwich with a side salad. He told me to reach out to Uber Eats for the refund to be processed back to my debit card. I have the picture I shared with the manager and our conversation saved. Should I forward this to anyone? What should I do next?

I am in Tampa, Florida. Recently, I placed an order for food from Village Inn Restaurant using the Uber Eats App. My daughter had ordered a Reuben sandwich with a side salad. To our dismay, upon opening the salad container, we discovered a moldy cherry tomato on top of the salad. I promptly reached out to Village Inn and spoke with the manager. I offered to provide a photo of the salad with the rotten tomato, which he accepted to use for staff training. The manager agreed to refund my daughter's meal and advised me to contact Uber Eats for the refund process. I'm prepared to share the photo of the salad and my conversation with the restaurant manager if needed. What should be my next course of action?

On Monday evening, May 28th, I had an interaction with a Customer Service representative named Vincent. He was unable to confirm that my home office email matched the one on my contract, despite my weekly reports being sent to [redacted] Vincent required my store email, ubereats+[redacted], which I didn't have on hand at the time. Consequently, I couldn't access my Uber Eats dashboard to check my daily delivery statistics. I was redirected to another department and was told to expect a response in two to three days. As of today, May 29th, I continue to have trouble accessing my dashboard. When I click on "Order History," it only shows "no current orders," which is puzzling given that my Uber earnings are significant.

Hello, I need help with an issue regarding my recent order. I placed the order last night and encountered the following problems: -The delivery took an hour and a half -The food arrived cold -The containers were damaged -Some food items were missing After contacting customer service, I received a partial refund. However, I am dissatisfied as the entire order was inedible and only one person out of the two of us received food. I have been a loyal Uber Eats customer in Atlanta for a long time. I expect a proper refund without any further inconvenience. There are alternative food delivery services available in this large city if necessary. Please advise on what steps can be taken or if I should dispute the charge on my credit card. Thank you, C.B.

Bonjour, je suis Mr Belkacem, coursier chez Uber Eats. Je suis déçu car mon compte a été désactivé à la suite d'un malentendu avec le manager du McDonald's l'Union à Toulouse, prénommé Alex. En demandant gentiment à accélérer la commande car ma batterie de téléphone était faible, il a mal interprété mes paroles. Après s'être excusé auprès de moi, il a contacté Uber Eats pour expliquer la situation. Malheureusement, mon compte a été fermé immédiatement. Je souhaite être traité équitablement et représenter au mieux Uber. Merci de considérer mon message.

Yesterday, I ordered ice cream for my employees, expecting a delivery within 30 minutes. Suddenly, the status changed to delivered, but I never received anything. After contacting the delivery service, I found out that two drivers had come to pick up the order. The first driver received the order while the second was informed it was already taken. Despite contacting phone support and speaking with Grace, who was unhelpful and only issued a refund instead of a credit for replacement, my issue remained unresolved. The refund would take 2-3 business days, which was not satisfactory as I wanted the order on the day it was supposed to arrive. Speaking to Grace's supervisor didn't lead to any resolution either, as they claimed they couldn't do anything since the refund was already processed. Dissatisfied with the lack of assistance, I was frustrated by the poor customer service from both individuals. As a manager myself, I strive to ensure customer satisfaction and was dismayed by the handling of this incident. The experience has left me shocked and disappointed, considering my frequent use of the delivery service.