Uber EATS Customer Service Issues

Order Numbers: #5AC4C and #E55C9 I made these orders to use my $3 Uber credit, but had to cancel the first one within 10 seconds due to an app error showing the incorrect total of $5.99 before the discount. The correct amount should have been $2.99 before the credit. After canceling, I reordered the same item, expecting the discount to be applied, but my Uber credit was not deducted. I prefer a refund of $2.99 for the canceled order and $3.00 for the missed credit, rather than receiving Uber credit. I worry about facing the same issue again and would appreciate a refund for the total amount of $5.99. Thank you.

I had a delivery last night from McDonald's but they gave me the wrong order. I only realized this after I had already marked it as delivered. When the customer noticed, I returned to McDonald's, but they claimed they were closing and couldn't help. I informed the customer, who kept the incorrect food, and said I would contact support. The delivery was from the McDonald's in Tacoma Parkland. The order consisted of around 3 Big Macs and other items and took place at approximately 11:30 pm. Additionally, there are reports on my account about deliveries taking too long. One delay was caused by traffic due to roadwork, and another was due to issues with the GPS navigation on the Uber app. Just wanted to provide this information for clarification. Thank you.

On 9/28/18, at approximately 11:30am, a delivery driver arrived at our property to drop off a Panda Express order for a resident. While I cannot confirm if he was a DoorDash driver, he might work for your company. The individual entered our leasing office and became agitated when we didn't provide him with a site map. Despite my assistant manager offering help to find the correct building, he refused to share the apartment number and visited our office twice yelling and acting aggressively. He came very close to hitting me with his wild gestures and loud voice. He even called me names and told me to contact the police. Ultimately, he didn't deliver the food and left hastily in a small black sedan with license plate 6ZEF745. I contacted the police, but as he had already left, I couldn't file a report. This incident left me quite shaken, and I felt it was necessary to report this troubling encounter.

After placing an order on Uber Eats, my phone unexpectedly died, causing communication issues with the delivery driver. Even though I provided detailed information about my location in an apartment complex, the driver had trouble finding me. Despite attempting to connect, my phone's battery failure meant I missed the driver's calls. Subsequently, the driver cancelled the order due to the inability to locate me and I was still charged for the undelivered food. Frustratingly, the lack of gate access codes at the housing complex complicated matters. Despite my efforts to find the driver upon realizing the battery issue, the cancellation stood, and I was informed a refund was not possible. This situation seems unfair as I made every effort to receive the food, even going outside to search. The driver's decision to cancel should not result in me being charged for a service I did not receive.

I ordered a meal from Kibo Sushi House via Uber on September 27th, [redacted], receipt # CC0DB. The order was for 1 teriyaki chicken with vegetables only and teriyaki sauce on the side. Unfortunately, I received a bowl of rice and vegetables without any chicken. When I contacted Kibo Sushi about the mistake, they claimed it was not their fault and directed me to Uber. Despite my request for the chicken I paid for, they refused to rectify the error. In the end, I had to escalate the issue to Uber for a refund. I believe Uber has processed the refund, but I wanted to share my experience. It would be fair for Kibo Sushi to bear the cost as they failed to fulfill the order correctly, displaying a lack of customer service. I hope this matter can be addressed appropriately. Thank you, Pauline.

I placed an Uber Eats order from Hooters in Dallas, Texas around 11:40 PM with an estimated delivery of 12:15 AM. However, the order was delayed multiple times, and the estimated delivery time changed to 1:30 AM. I did not receive any communication until 1:20 AM when Uber Eats contacted me to inform me that the restaurant was closed and I would not be receiving my food. I questioned why I was able to order from a closed restaurant and why there was no earlier communication. Despite expressing my concerns, I was abruptly disconnected without any further explanation or apology. By this time, it was too late to find alternative food options as everything was closed, and I did not want to cancel the order due to potential charges. If I had known earlier, I could have made other arrangements. Now, I am left hungry and disappointed. I am requesting a credit from Uber to compensate for this inconvenience.

Order #2361D was placed at 12:55 pm, indicated as delivered at 1:05 pm but was not received. After waiting for 30 minutes, I placed a repeat order #11F7D. Surprisingly, the initial order #2531D arrived at 1:45 pm, 40 minutes after being marked as delivered on the app receipt. Upon inquiring about the issue, the delivery partner mentioned that the second order was canceled. At 2 pm, the second delivery partner asked about the delivery, and after explaining the situation, advised me to contact customer care. The customer service representative I spoke to was rude and unhelpful, insisting on charging cancellation fees. Their attitude was disappointing and unprofessional. I believe Uber Eats should address their customer service issues promptly.

Subject: Important Information Regarding Your Recent Uber Order Hello Pranesh, I wanted to inform you that there has been a charge applied for your order on 29/09/[redacted]. It appears that despite repeated attempts from our delivery partner to contact you and waiting at your location, communication was unsuccessful. We also tried to facilitate a connection between you and the delivery partner. To ensure fair compensation for our partners, INR [redacted].00 has been charged to your account. This charge may be applied directly to your payment method or create a balance on your account. Kindly settle this amount to enable future orders. We appreciate your understanding in this matter. Thank you. Sent by Imran on Saturday, September 29, [redacted] at 6:43:38 AM I understand your concerns about the timeframe given for communication. I apologize for any inconvenience caused.

I experienced an issue with an Uber Eats delivery where the driver missed me twice, despite me trying to get their attention when they were right in front of me. Even though my flat was slightly off on the map, I clearly provided delivery instructions. The driver left quickly without attempting to contact me, and now the delivery status shows as "delivered." I am unable to reorder and can't afford to buy food elsewhere. I reached out for help through the app but have not received a response in over an hour. While I prefer to receive my food, I understand a refund might be more feasible. It's disappointing that this happened on my first day off in three weeks.

I recently ordered three items from a bakery totaling $20. Unfortunately, I did not receive a call about my order being delivered, and even if they did call, I did not receive it. This has been a recurring issue with Uber and Ubereats, with multiple problems in my last five orders. Each time I reach out for help, I receive a standard email denying my refund request. This lack of assistance is incredibly frustrating. Today's order, worth $20, did not arrive, leaving me hungry and out of money. I am hoping to receive a refund for the undelivered food as soon as possible.

During my recent trip to Los Angeles on September 28th and 29th, I encountered an issue with my Uber Eats delivery. Up until my fourth order at 9:22 pm, everything was going smoothly. Despite informing the hotel front desk promptly about the upcoming delivery, the driver left without delivering my food due to a supposed parking problem. I was surprised to find my order cancelled without receiving it. The hotel confirmed that the driver was seen heading towards my room, and there was no actual parking issue at the hotel for such deliveries. I am disappointed as it was late, and most food options were closed by then. I kindly request a follow-up and a refund for this inconvenience. Thank you. - Mavis

This was my first time ordering from Uber Eats using the app. I attempted to order from IHOP, but encountered difficulties with the order not going through and receiving repeated error messages. I even tried using the desktop version of Uber Eats without success. Placing four separate orders didn't work either, so I tried ordering them one by one. The first two orders went through, but after the third, I was logged out and discovered my account had been disabled. As a result, I only received two out of the four food orders from IHOP and couldn't tip the delivery person. I hope to resolve this issue as I find the app very convenient and useful during work.

When my order arrived, the driver asked me to check the bags to ensure the correctness of the items. None of the items were what I had ordered, so he instructed me to call the customer service line. After being on the phone for about 20 minutes, I was informed that I wouldn't be charged for the original order and could place a new one without charge. I inquired about adding another item, and they assured me I would only be charged for the additional item. However, upon checking my account, I discovered I was billed for the entire amount. When I contacted customer service again, I was initially met with confusion. Even after speaking with a manager, I was denied a refund, despite requesting to review the previous conversation. I am disappointed with the service received and would appreciate some form of compensation.

On 9/29, my friends and I placed a McDonald's order via Uber Eats. Initially, we had to cancel the first order due to missing items. We placed a second order adding a 10-piece nugget, large fry, and sweet tea. I attempted to apply a $10 off code from Venmo but it didn't work with my default Mastercard; after switching to Venmo, the code was deemed used. When our orders arrived, we discovered the cancellation request for the first order hadn't gone through. We spoke with McDonald's and clarified our second order, only wanting to add the three items mentioned. However, the delivery included a duplicate of the entire first order instead of the specific items we intended to add. This resulted in missing food items worth $30, making the order total $75 instead of the expected $20. This has been an incredibly frustrating experience, and I request credit for the invalidated promo code and the missing food. I hope to resolve this matter promptly.

Hello, I recently placed an order on Uber Eats and accidentally forgot to apply a promo code. I immediately tried to cancel the order, but it was not successful. After some delay, I received a call from Uber Eats offering compensation for the inconvenience. I mistakenly thought my original order was canceled, so I refused it and placed a new order. Now, when I try to place another order, I am being asked to pay a fine of $30. I admit my mistake in not applying the promo code, but I kindly ask for your understanding and request that the fine be waived so I can continue using Uber Eats without any issues. I value my relationship with Uber Eats and hope for a positive resolution. Thank you for your consideration.

I tried UberEats for the first time last night, but unfortunately, my food never arrived. I watched on the map as the delivery person cycled to my area, clicked delivered, but my food never came. I couldn't find a working number to call UberEats, so I used the messaging option in the app for undelivered orders. I sent three messages, but have not received any response yet. I'm disappointed with the app's functionality and poor customer service. I made sure to enter my address accurately, but the app still listed a strange address on my receipt. I want a refund for my order totaling $30.18.

Hello, my name is James A. On September 30, I placed an order with Five Guys and it was delivered by a driver named Melissa. I was at work doing security and noticed on surveillance video that the driver arrived on the wrong side of the building at 4:19 and left at 4:24 without contacting me. Despite me calling her out for not delivering to the correct location, she mentioned waiting for 8 minutes and threatened to report it as undelivered. However, she did not report it, and consequently, I was charged for a delivery I did not receive. After contacting customer service, they advised me to send an email. I have video evidence showing the driver leaving 2 minutes after arriving at my door. Please let me know if you require any further details from me. I am requesting a refund for this order. Thank you.

I ordered food around 2 p.m., initially told it would take 15-20 minutes, but it's been over an hour. I called Fat Burger to inquire and was informed the food was ready but waiting for the driver due to an event on Wilshire. When I contacted support, "Julien" was unhelpful, refusing to escalate my concerns. The driver eventually notified me after nearly 2 hours, still without the food. Although the driver tried to make amends, better communication is needed to avoid issues like receiving cold, stale food. I hope to continue as a customer but improvements are necessary. This happened at Fat Burger on Vermont and Wilshire in Los Angeles.

I placed an order with McDonald's and unfortunately, several items were missing from my delivery. I have reached out to customer support twice detailing each missing item and its cost but have not received any response yet. Despite this, I am hesitant to use UberEats in Florida after paying for items that were not included in my order and not receiving any acknowledgment of the issue. Missing Items: 1 x Fruit Punch - Small - $1.00 1 x Honest Kids® Organic Apple Juice Drink - $0.99 1 Hamburger - Happy Meal (Missing Chocolate Milk) - $3.59 Modifications: No Mustard, No Ketchup, No Diced Onions, No Pickle, Chocolate Milk, Bumble Bee Movie, Strawberry Go-Gurt, Add American Cheese 3 x Strawberry Go-Gurt - $1.50 1 Apple Slices - $0.50 I am seeking a refund for the missing items!

After I started using Interests in Kolkata, I decided to order Biriyani from Sasta Thali to test the app and payment method. To my surprise, ₹[redacted].50 was deducted from my PayTm account without my consent. Despite canceling the order with the delivery person, I have been unsuccessful in getting the refund. I have contacted Customer Care multiple times without success. I kindly request for the ₹[redacted].50 to be refunded to my PayTm account linked to Mobile No: [redacted]2 as a goodwill gesture. This refund will help restore my confidence in using Interests for future orders. Thank you, K.C.