Uber EATS Customer Service Issues

Hello. I have frequently used Uber Eats over the past year. My main problem lies in the Uber navigation system always providing incorrect directions to the drivers. They are directed to a street that does not lead to my apartment complex, causing me to frequently call them to provide the accurate information. Moreover, the app consistently mixes up my delivery notes between my work and home address. Despite attempts such as reinstalling the app, updating it, and recreating my saved addresses, the issues persist. Today, I made the decision to delete the Uber Eats app due to these ongoing frustrations. I will now explore other food delivery options that do not have these recurring problems. Uber Eats should offer convenience and simplicity, but unfortunately, it has become a source of frustration every time I use it. I am moving on from this service.

I went to pick up an order for Tara at Takka Grill & Shrimpies on [redacted] Cheltenham Ave. I spoke with an elderly Chinese man wearing glasses. Despite explaining multiple times that I was from Uber Eats and there to pick up an order for Tara, he responded rudely and used harsh language for no reason. I reiterated that I was only there to pick up an order. He became increasingly unpleasant and refused to give me the order. After leaving, I tried to file a complaint in the app, but it kept redirecting me to the main screen. This unpleasant experience happened after I had just delivered an order from Golden Crust Pizza. I believe I deserve compensation for the mistreatment I received. I am upset and disappointed that I can no longer continue driving for the night after this incident. I have spoken to an Uber Eats representative who advised me to send an email regarding this matter.

I ordered from Sonic at 4:30. However, I received a call at 4:35 mentioning my order was incomplete. I provided the missing items, expecting my delivery by 4:50. Unfortunately, my order only arrived by 6, missing one item I paid for. Additionally, I encountered an error message whenever trying to view my order. Despite trying to contact customer service for four hours, I received a single response and no further assistance. I am highly disappointed by the inadequate customer service.

I had a recent Uber Eats trip with a driver named Randolph that I would like not to receive again. My name is Nicole Gorrell, and my Order number is D0FF7. Despite using Uber Eats many times without issue, I encountered an unpleasant experience with this driver. I contacted customer service to cancel the order and going forward, I hope to avoid having Randolph as my driver. I typically do not leave negative ratings, but when I asked about his arrival at the entrance near Aldi's to guide him to my house, he responded rudely. The gate didn't alert me of his presence, indicating he might have been in the wrong location. When I inquired about his whereabouts, he made a curt remark and dismissed my directions. This interaction prompted me to end the call and cancel the order. I would appreciate ensuring that I do not get matched with Randolph again if possible.

I placed an order for a dozen Krispy Kreme doughnuts and patiently waited for 30 minutes for delivery. However, I was shocked to discover that my order was canceled without any contact or attempt to locate the correct address. The delivery person was seen not even moving from down the block. Despite updating my phone number on the account, it reverted to the old one. I was not refunded for the undelivered food and experienced terrible customer service. I am extremely frustrated as I had multiple people eagerly waiting for the doughnuts after a long day at work. If I do not receive a satisfactory reimbursement, I will have to consider legal action. This recurring issue with Uber Eats is unacceptable.

My initial Uber Eats experience was disappointing. Placing the order was simple. I scheduled delivery for a few hours later. Jets Pizza on 25th Ave in Nashville confirmed they had the pizza ready. I got a message from my delivery person, John Warfield from Nashville, TN, who needed directions to Vanderbilt University. I called him as requested within 5 minutes, but he didn't pick up. When I tried calling back, my number was not recognized. Then, when I messaged for help, I received a reply saying they weren't sure who I was trying to contact. This left us without food for our meeting at Vanderbilt University. I believe I was still charged for the $40 pizza that never arrived. The order was placed this afternoon from [redacted] with the delivery expected between 4:30 and 5:00 PM. Looking for guidance on how to proceed.

I am a concerned parent of a student who ordered food to John O'Connell High School in San Francisco this afternoon. When my son received the notification that his food was picked up, he went outside to meet the delivery person by following the GPS. Unfortunately, the food never arrived, and he was marked as not being there, resulting in the loss of his money. This is unfair as my son was present with a witness waiting for his food. We need a refund promptly as this money was saved up by my child, and now we are unable to contact anyone for assistance. Kindly return the funds to my son to avoid further action, including leaving a negative review and involving the news. This situation is unacceptable and needs to be addressed promptly.

To the relevant party, I recently received a negative review citing a "late drop off" issue. I typically make deliveries after 9 p.m. when traffic is minimal. It seems improbable that there was a delay. I believe the negative feedback stems from the restaurant's slow food preparation rather than my delivery timing. If the food is not ready when I arrive for pickup, it results in late delivery and negative reviews aimed at me rather than the restaurant. Please review the timestamps of when I arrived at the restaurant, picked up the order, and completed the delivery. This should illustrate that the delay was not my fault. Kindly reconsider the unjust negative review on my profile. Thank you for your assistance. Best regards, - RS

I would like to recommend a name change to your company, perhaps to "Joker Eats." My order number #6AABO was canceled because my phone was unreachable, and now I am being asked to pay for it, which seems like a joke. Firstly, why didn't your delivery person come to the specified address when it was clearly provided? I have CCTV footage showing that no one attempted delivery. Secondly, Zomato and Food Panda have never encountered this issue; they have successfully delivered to my location. Lastly, it is your company's mistake as the address was provided, and it is not a remote area; it is located in New Delhi, easily accessible. I request a resolution to this matter promptly; otherwise, I will have to seek legal action against you in the court of law.

We placed an order with Harry Buffalo. After waiting over an hour, 25 minutes past the estimated delivery time, we were informed by our delivery driver that the restaurant had not received our order. We spoke with the restaurant, and they agreed to prepare the order, we accepted the additional wait time, and the driver agreed to wait and deliver the food. However, another 15 minutes passed, and I received a notification that my order was canceled. This has been the most disappointing customer service encounter I have ever had. I tried to contact my driver via text and call using the number linked to my account, but received no response. How could this happen? This level of service is impolite, irresponsible, unprofessional, and unacceptable.

My friends and I had an issue with our food delivery today. When the driver initially went to the wrong location, we gave them the correct address, but after the call, our order was unexpectedly canceled. Unfortunately, we couldn't reach back out to the driver to sort it out. I see two main problems here: 1) There should be clearer and easier channels for customers to seek help when there are issues while trying to assist the company and drivers. 2) There should be better options for customers and drivers to communicate in such situations. This isn't the first time this has happened, and if this continues, Ubereats is at risk of losing customers. It's crucial to provide better customer service and support to stay competitive in this industry. My friends and I, along with others in our circle, will likely avoid using Ubereats in the future. I hope Ubereats takes steps to improve for future customers.

On 9/2/[redacted] at around 4:30am, an UberEATS driver arrived at the Hampton Inn located at [redacted] N Glenville Dr. Richardson TX [redacted] to deliver a meal to one of the guests. Initially, he appeared upset that the door was locked for security reasons and had to wait for me to open it. He only mentioned the room number ([redacted]) and promptly placed the meal on the front counter, instructing me to deliver it to the guest's room. He used inappropriate language towards me and left abruptly. When I tried to ask about the delivery company he worked for, he was uncooperative and used profanity. As a hotel without room service, we often recommend UberEATS to our guests and have had a positive relationship with your services. I believe the driver's conduct was unprofessional and would like to request that he not be assigned to make deliveries at our hotel in the future. I value our partnership and hope to avoid any similar incidents.

I placed an order on Uber Eats around 40 minutes ago. The estimated delivery time was 1:08, but the driver arrived 15 minutes early. She claimed she called me twice, waited 5 minutes, and left with my over $50 worth of food. I phoned her back within 3 minutes of seeing she canceled the order, but she didn't pick up. She called me back 13 minutes later while having another customer in her car already. Despite me pleading with her to return as a new mom with a 2-month-old baby, she insisted it was my fault and refused to come back. This has never happened to me before, and I am shocked and upset. Using Uber Eats is essential for me as a new mom since it's challenging for me to go out and get food easily.

Hello, my name is Aaliyah H. and I work as a delivery partner for UberEats. I encountered an issue with my recent order where I arrived at the restaurant at 7:55 PM, waited for a while, and then discovered that the food had been picked up by another driver. I contacted UberEats customer service, and although they acknowledged the error and said they would cancel the order, I was told I could not be compensated due to system limitations. This is not the first time this has happened to me, and it seems there may be a recurring problem with the system. I believe I should be compensated for the time, gas, and effort I wasted on this unsuccessful delivery attempt. The app even states that drivers should be paid if an order has to be canceled after a delivery attempt. I waited at the restaurant for almost an hour, which feels unfair given that I will not receive any payment for my efforts. I would appreciate at least five dollars compensation for my time and inconvenience. Thank you for your attention to this matter.

I encountered an issue with my recent Uber ride where the GPS provided the wrong address to my driver, resulting in a bit of a mix-up. I tried to provide the correct address, but the driver didn't speak English, which made it challenging to resolve the situation. Despite this, when I contacted customer service, I was informed that I wouldn't receive a refund as the driver had canceled the trip. In the past, due to living in a large apartment complex, I've had to meet drivers outside since they tend to struggle navigating the area. I'm left wondering if the outcome would have been the same if the driver had found the correct address but faced difficulty locating my specific apartment without English proficiency. I believe a refund is appropriate given the communication barrier that hindered problem-solving. I hold no ill will towards the driver, as he diligently followed the initial address provided. However, I feel my inability to effectively communicate with him impacted our ability to rectify the situation. I kindly request to escalate this matter and receive a refund for the inconvenience. Your attention to this matter is greatly appreciated. Thank you.

I received an incorrect order. Customer service assured me that if I canceled the wrong order #9C4C5, I would be refunded for the incorrect items. They confirmed the cancellation of order #9C4C5 which included 7 Large Fries, 15 Hot N Spicy McChickens, and 15 McDoubles. I was supposed to receive a credit for the correct order #[redacted], but it was delivered to the wrong address. The Uber driver stated I must handle the matter directly and have the order redelivered, which I did, but it was still incorrect. Order #[redacted] should have contained 5 Hot N Spicy McChickens, 5 McDoubles, 5 Large French Fries, and 40 McNuggets. Despite contacting Uber Eats customer service twice, I am still facing delays and confusion. I just want a credit for the items I did not receive as promised.

The driver smoking in their car made my food smell like cigarettes. I cannot serve this to my kids, especially with my asthmatic son. I couldn't even bring the food inside the house! If smoking is banned in restaurants and bars, why would it be okay for a delivery person? This must be a violation since he's handling food. I need someone to contact me urgently. I am very upset.

I called the delivery driver after he mentioned calling me; I returned his call to inquire about his location. He mentioned being in front of units 47 & 48. I searched but couldn't find anyone, being the only unit 47 in the complex. After checking the courtyard and Main Street, I couldn't locate the driver. When I called him again, he insisted he was outside, prompting me to approach a suspicious car that swiftly drove away. My attempts to reach the driver were unsuccessful. I am requesting a refund for order 2043C since I did not receive it due to the driver's behavior. This situation is unacceptable.

Good Afternoon, I am Samantha Z., and you can reach me at [redacted] I am attempting to become an approved UberEats driver. Each time I provide my car insurance proof, it is rejected because the car is under my mother's name since she purchased it for me. Therefore, the insurance is also in her name. However, I am listed as an authorized driver on the insurance policy. Despite submitting documents showing my authorization to drive the car and the insurance information, I receive emails requesting me to resubmit the insurance document due to my name not being visible. I am seeking assistance from the support team to validate both documents so I can begin working with your company promptly. Thank you!

I have an Uber Eats account and placed an order for a $35.95 meal that I never received. The order number is #[redacted]. After contacting the restaurant, they informed me that the order had been picked up 20 minutes before I called. The Uber Eats driver, Brenda, did not make any effort to contact me and the delivery fee has been refunded, but I am still being charged for the meal. Despite my address being clearly marked, Brenda did not try to locate it or reach out for assistance. I am requesting a refund for the undelivered meal.