Uber EATS Customer Service Issues

To whom it may concern, I am a disappointed UberEATS customer and restaurant worker. My recent experience with UberEATS has been unsatisfactory, leading my boyfriend and I to decide not to use the service again. During our last order from "Teriyaki Madness" in Kissimmee, FL, placed at 7:50, the delivery was late, the driver did not provide a receipt, and the order was incorrect. We received items we did not order and were unable to reach the restaurant for clarification. This mix-up highlights the restaurant's and driver's oversight, especially given the substantial $8.18 booking fee added. I urge for a prompt resolution and request a refund for our order. I am prepared to provide any necessary information. Thank you. Amanda DiAddezio

I recently opened an account and applied a $15 off coupon for first-time orders before placing my order. Unfortunately, the discount was not reflected in my final order. I contacted customer service twice, first speaking with Abby and then with Carl (confirmation #[redacted]58). They assured me that I would receive a $15 refund and an email receipt after my order was placed. However, I only received a receipt for the total purchase amount. This has been a disappointing first experience with the service. The delivery person, Asam, did not bring the sauce, and despite providing special delivery instructions, I had to call to remind her upon her arrival. I would appreciate it if my refund could be processed promptly. The coupon code I used was eats-chestero1.

Dear [Customer Service], I am following up on the email correspondence from last week regarding my refund of $32.64. Despite the confirmation I received, the refund has not been processed within the 3-5 business days as mentioned. Could you please confirm if the refund will be issued by tomorrow or Wednesday? In case of any further delays, I would appreciate it if you could connect me with your supervisor. I have attached the necessary documentation to this email for your reference. Thank you for your assistance. Regards, Sydney

I placed an order at [redacted] S MacGregor Way, Houston, TX [redacted] at 11:03 PM today, and currently, it is 11:54 PM. The app initially promised delivery within 30 minutes, considering the proximity of the food establishment to my location. However, the new estimated arrival time is now 12:06 AM, which seems unreasonable. The Uber driver explained that her phone battery was low, which raised concern for me regarding her ability to find the address for delivery. She later updated me that she obtained a charger and will return in approximately 15 minutes. This delay and uncertainty regarding the delivery are frustrating, especially after already paying for the order. I was informed about the possibility of requesting a refund from Uber, as the situation is causing significant inconvenience.

Order # 9E4F5 for a factory pizza totaling $52.06 went unfulfilled. Despite awaiting the delivery, the driver, Maria, in a grey Honda Accord, did not stop at the correct destination. I encountered her two blocks away but was met with rudeness. She claimed my order was canceled, yet the app states she should have delivered to my door. Requesting a refund for the undelivered order by Maria. My name is Daniel Alvarez.

I would like my food delivered to my door. Currently, on my account settings, I only have the option to receive it at the curb, which means I have to go outside to get the food from the driver. In the app, under "help," it states that my food should be delivered to my door. Despite paying a delivery fee and always tipping the driver, I find it inconvenient that I still have to retrieve the food from the curb. Other food deliveries directly from specific restaurants like pizza or Chinese are delivered to my door without any issues. Considering the fees and tips paid, I believe it's only fair that the delivery should be brought to my door as well. Thank you, Mollie.

I uninstalled the Uber Eats app tonight after encountering an issue with my order being sent to the wrong address. I order from your service multiple times a week, but this particular incident has left me extremely dissatisfied. Unlike Postmates, which automatically updates addresses, Uber Eats uses the last entered address, leading to this confusion. Despite realizing the mistake seconds after placing the order, the Uber Eats agent was unhelpful and still wanted to charge me for an order I couldn't receive. I have decided to no longer use Uber Eats and will be sharing my negative experience with all my friends. I will be disputing the charge with my bank and refuse to pay for this inaccurate order. The efficiency of Postmates in updating addresses automatically far surpasses that of Uber Eats. I find it unacceptable for a loyal customer who orders from you frequently to be treated this way. Unfortunately, I will not be using your app again. I will be escalating my concerns to your CEO. It is evident that Uber Eats needs significant improvement in customer care to retain customers. Goodbye, Uber Eats. I will be taking my business elsewhere.

Good morning, I want to share my disappointment with the lack of professionalism and customer care during my recent Uber Eats order. No one provided an explanation for the cancellation after a one-hour wait. The €2.90 refund does not make up for the wasted time or poor service, leading me to reconsider using the service. I accidentally reordered after the cancellation but promptly informed the staff to cancel it. Despite this, the driver arrived 20 minutes later with the food, which we declined as previously canceled. I want to clarify that we did not accept any order and do not expect to be charged for it. Regards, NSP

I recently purchased 2 items and made the payment for both items accordingly. Upon delivery, I couldn't check the contents as they were securely packed. It was only later when I unpacked the items that I discovered I only received one item. I promptly lodged a complaint but have yet to receive any response or refund for the missing item. I am disappointed by Uber Eats' handling of this matter. As a multinational company, such behavior is unacceptable. It's frustrating that there is no direct contact number available to speak with an official representative to address these issues. My order ID is 58DFD, and my contact number is [redacted]. Frustrated with the situation.

I placed an order at Robertos on Paradise Road. My assigned driver was Sierra, but I am unsure of the vehicle she was driving. My order number is #7982B. Sierra called me; however, she had trouble finding the location despite my directions. I suggested she head to the front office, but then communication abruptly stopped, and my order was marked as delivered before I could reach her new location. This isn't the first time this has happened, and it's becoming quite frustrating for me. I believe some form of compensation is warranted due to the ongoing issues I have faced with the drivers.

My recent experience with Ubereats was disappointing. I work as a kindergarten teacher and ordered lunch for my team, expecting it to arrive during our 12:30 planning time. Despite contacting the restaurant and speaking with a representative, my order was cancelled without my consent, leaving my colleagues and I without food for the entire day. I was let down by the lack of communication and resolution from Ubereats. I hope they improve their customer service to avoid similar incidents in the future. - Anna B. from Katy, TX

I placed an order with Smoking Bones, but the app said "looking for nearby order." Knowing it was close to closing time for delivery in my area, I called the restaurant. They confirmed they do not accept orders through Uber Eats after 1. Just then, my order with Applebee’s went through. When Smokey Bones confirmed, I tried to cancel Applebee’s, but it was too late. Now I have been charged for food I won't receive. Could you please refund $35.74 for the Applebee’s order? I prefer Uber Eats as your service has always been reliable and convenient for me. I can provide screenshots of the canceled order if needed. Thank you!

I placed an order for a McDonald's meal through the app, expecting it to arrive in 10 minutes. However, it took over an hour, and the app continuously displayed "preparing order" without any updates on delivery. Assuming the app was faulty, I reordered. Suddenly, the original order arrived an hour late, with a burnt burger and cold fries. Upon contacting support to cancel both orders due to the poor service, I faced resistance, being advised that since the order was prepared, I had to pay for it. Despite my efforts over a 40-minute call, I was unsuccessful in canceling. Eventually, the same order arrived, two hours late, this time in a tolerable state, delivered by an excellent driver named Teri. It's now 3:19 AM, and I request compensation for at least one meal, particularly the cold and burnt one, for which I've submitted photos and a complaint. The malfunctions in the app led to me ordering twice, but I should not be charged twice for the same subpar meal. This experience has left me highly dissatisfied, considering my loyalty to Uber Eats over the years.

I have been using Uber Eats for a few days now. My account is linked to the phone number [redacted]. My recent order, #B5F91, worth Rs. [redacted]/- after applying a promo code, was a Cash on Delivery. I paid for the order upon delivery. However, when I tried to place a new order, I am being prompted to pay Rs. [redacted]/-, claiming the previous order payment is pending. This issue needs urgent attention. The order in question was made on August 19th and was delivered by Saminathan.

I placed an order around 10:20pm on August 25th totaling approximately $50. However, upon receiving the order, several large items were missing from the bag. I couldn't reach the driver, so I tried requesting a redelivery through UberEats. Unfortunately, I encountered a problem during the process and was kicked out of the request. When I revisited the page, I noticed a partial refund but no option to request the redelivery. I am requesting a full refund of $49.60 as this error has caused me significant inconvenience. It is disappointing to experience such unprofessionalism from the company.

I placed an order with McDonald’s in Lexington, Kentucky expecting delivery by 1:35 AM. Shortly after ordering, McDonald’s informed me they were not accepting UberEats at the moment. I assumed my order would be canceled. Surprisingly, I later received a notification that my food was on its way. The delivery driver, Ebony in a Chevy Malibu, was shown as arriving, but my food never made it to me. Unfortunately, I was charged for the undelivered meal. I am requesting a refund for this mix-up.

I placed an Ubereats order on 08/26/[redacted]. I made a mistake with the delivery address, so I cancelled the initial order (#4591A) within 2 minutes and placed a new one (#07C12) with the correct address. The next day, I noticed I was charged twice. I spoke to customer support, and they said I wouldn't get a refund for the cancelled order because the restaurant had started preparing the food. They mentioned the restaurant accepted and prepared the food within seconds, making it challenging to cancel in time. I find this unfair because there was no adequate time frame to cancel. It seems unreasonable to expect customers to cancel an order instantly when the process is so quick. I believe contacting the restaurant could confirm they did not start preparing the cancelled order immediately. I am frustrated with the $71 bill and simply want a refund, as this situation doesn't seem right.

I have been attempting to create an Uber Eats driving account for weeks. Every time I try, the program does not accept my email address or cell phone number from my smartphone. I provided a different flip phone number because my flip phone cannot download apps, and I have not installed the Uber app on my smartphone. I'm trying to sign up on my computer first. My valid smartphone number is [redacted], and my flip phone number is [redacted]. I called the [redacted] number today, but they are not taking calls. Please let me know if I can still join Uber Eats. I am open to using another email address. Thanks, Leonard E.

Recently, I noticed three unauthorized charges from Uber Eats on my credit card which I do not have an account with. The charges were as follows: Uber Eats FHZES $2 Uber Eats FHZES $19.37 Uber Eats SR2P3 $15.81 I am requesting a full reimbursement promptly to avoid any overdraft fees, and I also need to know the name on the Uber Eats account linked to my credit card. During my frustrating interaction with Uber Eats customer service, I found their "Real Human" assistance to be unhelpful. The representatives, Jen and Earl, were unable to provide any assistance beyond directing me to file a complaint online. Despite persistently asking, I was not connected to a higher authority within the company to address my concerns effectively. I believe Uber Eats should reassess their customer service processes for handling unauthorized charges. I hope for a more professional resolution to this matter. Name: Megan Murphy, Phone: [redacted]

I made an Uber Eats order at 3:30 am today from a McDonald's close to my apartment, but it's now 5 am and I still haven't received my food. After talking to two Uber representatives, my phone died and I'm left hungry. The first representative said the delivery was on the way, but it never arrived. Then, 10 minutes later, I got a cancellation notice and another representative informed me that my card wasn't charged. This whole situation has frustrated and inconvenienced me greatly. Canceling a charge for undelivered food doesn't make up for the poor service. I hope to hear back soon. Best, Amanda