Uber EATS Customer Service Issues

I recently placed an order with Sakura Cafe, which I have done in the past without issue regarding the food. However, I would like to address an unpleasant experience with one of your delivery drivers named Charles. I tried to assist him in finding my location by sending messages through the app, which has worked fine with other drivers. Charles called me and displayed a very poor attitude as he struggled with directions. Despite my attempts to remain patient, his demeanor worsened. He insisted I walk a significant distance to retrieve my order instead of delivering it to my door. When I declined, he abruptly threatened to cancel the order and ended the call. I have encountered challenges with previous drivers due to construction in my area but none have behaved as aggressively as Charles. This behavior was unacceptable and I hope you take steps to address it. No customer should be subjected to such treatment from a representative of your company.

My name is R. Lewis-H. and my contact number is [redacted]. I have been working as an Uber Eats delivery driver for over 3 months, and I noticed that last week the promotions for completing 60 and 90 deliveries, as well as the Boosts in the Annapolis, Maryland area where I work, were not paid as usual. It would have been appreciated to receive prior notice via email or text about this change, as it affects my weekly earnings. I am hoping to inquire about the possibility of reinstating these promotions and receiving the missing payments from last week. I have completed [redacted] deliveries promptly and without any issues, so I would be grateful for your attention to this matter. Thank you.

My Uber driver parked in the alley behind my apartment instead of in front. I had to spend 7 minutes on the phone directing him to the front of my building. He couldn't get upstairs because he didn't understand how to dial my name on the callbox, despite my repeated explanations. Due to my pneumonia, ordering from Ubereats was my only option. Sadly, by the time the food arrived, it was cold. I also did not receive chopsticks and napkins. Although my driver was kind, communication was a challenge as he spoke limited English. I hope he doesn't face consequences, but I am requesting a refund. Thank you.

My food arrived 20 minutes late and ice-cold. The driver advised me to contact the restaurant, who then referred me back to Ubereats. Despite sending three emails, I was informed that no refunds are given as per policy. When I inquired about the policy details, I was denied the information twice. If my refund request continues to be denied, my team of eight will cease using Uber entirely.

On September 1st, we had a disappointing experience with our dinner order from HENRYS Tavern in SLU. The chicken tenders seemed overcooked and dry, indicating they may have been refried multiple times. Additionally, the french fries were missing from our order, and the spice seasoning was overpowering. This meal felt like it had been leftover for a while and hastily packed. We are requesting a refund of $30 as this meal was not up to standard and made us feel unwell. Both dinners we ordered had the same issues, leading to my daughter feeling sick after a few bites and leaving me with an upset stomach. It's unfortunate that this time the meal was far from its usual wonderful quality.

Subject: Re: Issue with Background Check for Uber Eats Courier Application Good afternoon, I recently applied to become a Courier for Uber Eats. After receiving an email regarding a concerning item on my background check, I am reaching out to address any potential mitigating circumstances that may have caused this issue. In [redacted], I found myself in a situation where I took responsibility for an incident involving retail theft in an effort to support a homeless friend. This isolated incident does not reflect my character, as there have been no other occurrences before or after. I have successfully been working as a delivery person for Caviar over the past month without any problems. However, I am looking to shift to a position closer to my home, which is why I am eager to join Uber Eats. I sincerely hope that the circumstances surrounding this incident can be understood, and I am more than willing to provide verification if needed. Should you require further information, please do not hesitate to connect with me at [redacted]. I appreciate your time and understanding. Thank you for considering my application. Warm regards,

Hello, my name is Khadijah, and my husband's name is DeAngelo. We have used Uber Eats before, but yesterday we did not. Despite this, a charge of $25.53 appeared on our statement around 9 p.m. We are confused as to why this charge occurred since we have not used the app since August 29. We are requesting a refund for this amount charged to our card ending in [redacted]. We have no record of making this purchase. Customer service could not provide an explanation, and I was advised to send an email. Please feel free to contact me at [redacted] or [redacted] Thank you for your assistance.

I contacted Uber shortly after placing an order as the app wouldn't let me cancel the delivery. Despite being away when the order arrived, no one collected it. I spoke with Uber support for 20 minutes while they claimed the driver was just a minute away. Eventually, the driver picked up the food. However, Uber then said they couldn't cancel the order because it had been picked up. I'm seeking a refund as I did not receive the order and it was only delivered after being on the phone with customer support.

I ordered Kennedy Fried Chicken and Chopped Salad at 6:45. It's unusual for me to have delivery issues with them, but tonight was different. Kevin called me as I was leaving my apartment, claiming he was outside. I hurried out, but he was already gone. He marked the order as delivered before I could even see him. After searching for him, I went back home. This was my first experience like this, and I've never encountered such a problem before. The order number is Order # E0B4C, with a total of $18.22. I am requesting either a refund or a credit. Thank you.

I recently contacted customer service for Uber Eats at [redacted] to cancel my order at 6:15. The representative informed me I couldn’t cancel until the delivery time at 6:30. After multiple calls and a delayed delivery, I spoke with unhelpful and rude staff, even supervisors. Despite admitting to errors, they refused to refund my money for order #89B36. The situation was unacceptable, and I've never experienced such poor service with Uber Eats before. I demand a refund for this unsatisfactory experience.

The delivery partner refused to bring my order to my apartment despite contacting me multiple times. Despite detailed instructions, he insisted I meet him at his car, which made me uncomfortable for my safety, especially at night. He claimed to be by my apartment, and I saw his car, but he refused to deliver my order. This unprofessional behavior felt like a robbery. It's crucial for delivery partners not to accept orders they won't deliver to avoid frustrations, especially for customers who are disabled or caregivers unable to leave home. I am highly dissatisfied and feel like a victim.

I placed an order that was never delivered. The Uber driver called me after numerous delays and informed me that the food place had closed at midnight, well after my order was placed. Despite knowing the restaurant was closed, they continued to delay the order by almost 2 hours. When they eventually reached out, I was verbally attacked and abused by the UberEats driver. I have never experienced such profanity in my life. If the restaurant was closed, they should have informed me instead of repeatedly delaying my order in 15-minute increments for nearly 2 hours. The UberEats driver then proceeded to call me, curse at me, and even threatened my safety. This treatment is completely unacceptable. I will be contacting customer service to ensure my complaint is addressed and to prevent this from happening to anyone else.

On Monday, September 3rd, [redacted], around 7:47 pm, I placed an order on Ubereats for McDonald’s. After a call from the restaurant saying my food was ready, there was an issue with the Uber driver who was supposed to pick up my order. Despite being told my food was ready, the driver was missing. I called Uber after waiting for 30 minutes, and the customer service representative was unhelpful, insisting I pay for the food even though it was delayed. The situation escalated as the driver was still absent even after nearly an hour with my drinks. Another driver eventually delivered my food after 9 pm, significantly later than the estimated delivery time of 15-20 minutes. I am requesting a refund due to the poor customer service and the driver's behavior. My order number is #AF779, totaling $23.38. The McDonald's location at [redacted] Dewey Ave in Rochester, NY, can confirm the details of my experience.

I ordered Panda Express on Uber Eats and received the wrong order with extra food on the side. When the driver arrived, she mentioned my name for "Alejandro" and I confirmed it was me. However, upon seeing the incorrect order, I was confused. The driver and I both agreed it wasn't our fault. I believe the responsibility lies with the restaurant and the driver. I was not pleased with the driver's behavior, as she caused a scene at my workplace. My manager had to intervene multiple times to ask her to leave due to the presence of patients. I didn't enjoy my meal and will avoid ordering from Uber Eats in the future if they continue to assign drivers who are not serious about their job. Today's experience left me feeling unhappy.

I contacted UberEats on Tuesday evening after placing my order with Noodle King. I lodged a complaint about finding a bug in my fried rice. Despite reaching out to the restaurant and filing a complaint, I am still waiting for my refund. The initial email response stated that I had not attached a photo as proof, which I found confusing since there was no option to attach photos when submitting complaints. I have shared the photo on social media to highlight the issue. Upon sending a follow-up inquiry to UberEats, I received a response today claiming that the matter was already resolved, which is not the case. I am willing to provide the photo as evidence and request a refund promptly. This situation is unacceptable. Please address this matter urgently.

Order Number: E72F9 I am requesting a refund of $19.09 for an undelivered food order from Firehouse Subs. The order was scheduled for delivery at 11:30 am today, 9/6/[redacted], but it was delayed multiple times until 12:52 pm. I contacted customer service at 12:40 pm to cancel, but I was told it was still within the expected delivery time and couldn't be canceled. The delivery time changed at least six times. I saw on the app that the food was being delivered by Christy, but the map showed she was never within 4 minutes of my address. Suddenly, the map disappeared, and the order was marked as delivered without any contact from Christy. I kindly ask for a refund, or I will have to dispute this transaction with my card company. While I have had good deliveries in the past, I will refrain from using Uber Eats until this matter is resolved. Thank you, Jeff M.

I made a purchase from Cold Stone Creamery for a $56 delivery on Thursday, 9/6. After placing my order, I realized I needed to change the address. I tried to call the driver, Jeanette, to update it, but she was uncooperative and refused to make the change. Despite sending her the correct address and explaining the protocol, she failed to update it on her end. Unfortunately, Jeanette ended up canceling the ride mid-delivery and stopped responding to my messages and calls. As a loyal and highly rated Uber rider, I have always praised the convenience of UberEats to everyone I know. This experience has left me extremely disappointed, and I hope to not have to share this negative experience with others.

I placed an order but never received it. I received an email saying it was unfulfilled with no refund issued. When I contacted customer service, they were unable to help or offer a refund. They claimed the driver tried to deliver to my apartment, but I never saw anyone. This is unacceptable. I rely on Uber Eats frequently, and this experience has left me feeling ripped off. I always tip, and I expect better service. Please refund my money as soon as possible. I am very dissatisfied with this situation. Thank you.

I received two UberEATS gift cards, $[redacted] and $25, as condolences for the loss of my son. Using the $25 card for a $25.79 City Bites order resulted in a $0.79 charge along with pending charges of $25.74, $26.12, and $22.35. This unexpected total of nearly $75 is distressing during our time of grieving and financial strain. I still hold the $[redacted] gift card but am hesitant to utilize it further. I hope for a prompt resolution through refunding the excess charges, excluding the $0.79 initial charge and a modest tip. Your immediate attention to this matter is greatly appreciated.

Yesterday, I ordered food in Hyderabad. The delivery person, Sajeed Hussain, called me to say his bike wasn't working. He suggested I cancel or wait for 2 hours. I found his suggestions strange and advised him to get help from the restaurant or take an auto. He refused and replied rudely. Eventually, I agreed to cancel and expressed disappointment at his behavior. He called again, using inappropriate language. I felt upset and believe he may have been drinking. This experience has made me decide to never use Uber Eats again due to feeling unsafe. I reported the incident through the app but have not received any response.