Uber EATS Customer Service Issues

Good morning, I had an issue with an advanced order that was not delivered. When I contacted customer service, representatives Louie and Kenny were unhelpful and rude. Louie, the supposed supervisor, was dismissive and uncooperative. The problem was with a Krispy Kreme delivery that never started due to a driver not accepting it. The lack of communication and poor attitude from the customer service team was frustrating. After canceling my order, I contacted Krispy Kreme directly and got my order promptly. This experience has made me reconsider choosing UberEats for food delivery in the future. I hope this issue can be addressed promptly.

I recently noticed a charge of $51 on my account and would like a prompt refund. I have made previous orders where the payment went through successfully. I can provide bank statements as proof of the withdrawal. The charge in question was made today, whereas my last purchase was on July 19th with the money withdrawn on July 20th. My name is W. Nicholas, and the charge was made on my card ending in [redacted]. I am unsure what specific product the charge is for since I have uninstalled the app from my phone. All I am requesting is an expedited refund as this situation is causing significant inconvenience, especially with bills to pay. Thank you for addressing this promptly.

Dear Customer Service, I wanted to report an incident that occurred today at The Hub Cafeteria involving an order that went missing. The order was placed at 4:49 p.m. under Order No. AA084 by Mr. Ali for 1 diced chicken with fries, totaling kshs. [redacted]/-. Despite the order being ready in 20 minutes, the Uber rider, named Manuel, collected the order but the customer never received it. After multiple attempts to resolve the issue, a second rider named Allan was sent to deliver the same order. An additional meal was prepared after contacting the Uber Eats Help Centre at [redacted]. Manuel claimed he canceled the order, but was unhelpful when questioned about the missing food. I urge the company to ensure professional and honest riders are assigned as incidents like these can damage the reputation of our cafeteria. Sincerely, Jiten Jotangia The Hub Cafeteria, Nairobi

As a security officer at Wynstone in North Barrington, I previously listed the gatehouse address for deliveries without any problems. Unfortunately, a recent delivery driver mistakenly went to an emergency gate across the community, an area restricted to emergency vehicles only. Despite my explanation, the driver pressured me to come to that inaccessible gate, which was not possible. When I offered directions to the main gate at my location, the driver claimed I didn't know the area, abandoned the order at the gate, and abruptly ended the call. I am now left without my delivery and refuse to pay for food that was never received.

I am a loyal Uber customer, but my first experience with Ubereats was disappointing. I placed an order with Pizza Domenica in New Orleans, LA, and was given a 30-40 minute wait time. Despite tracking my order and being ready for delivery, I received a call from a LA number and was hung up on when I tried to answer. After several unsuccessful attempts to reach the driver by calling back, I messaged through the app, but the order was canceled as they claimed they couldn't contact me. I even verified with the restaurant that the order was picked up and on its way. I request a full refund for this meal and action to be taken against the driver responsible.

This is my second time using Uber Eats, and it has been a terrible experience. Recently, I had two separate issues with my orders. The driver first brought the wrong order, took it back, and returned half an hour later with the incorrect items again, dropping off the wrong order and running away. The original order, placed by my son with order number EOD8A, was for two double cheeseburgers, three Triple cheeseburgers, a large fry, and two Oreo McFlurries with caramel. However, we received two 10-piece chicken nugget meals and two Cokes with order number EDDC4. McDonald's claims it's not their fault, but regardless, this confusion needs to be resolved promptly. This is my second unpleasant experience with Uber Eats, and I hope these issues can be addressed promptly.

We ordered food around 9 pm, with an estimated delivery time of 15-25 minutes. At 9:20 pm, we were informed the food was two minutes away and would arrive by 9:22 pm. By 9:45 pm, not having received the order, we contacted the driver. Upon locating the car near Panda Express, where the food was picked up, we finally got our order. Unfortunately, the food had turned cold as it was over an hour late from the promised two minutes. Spending nearly $50 on this disappointment, we had to throw it away due to the delays. We ask for some form of compensation for the poor service and experience we had.

Dear Sir, I am writing to bring to your attention a significant issue with the UberEats app that could be causing substantial losses for your company. In my area of sector 62, Noida, there is a restaurant named Rolls Mania where customers are able to order a large amount of food for a significantly reduced price due to a bug in the app. For example, when customers select the "Spicy Delights/Fusion Bites Combo" in the restaurant's menu, they have the ability to choose all 21 rolls for the price of just one. This means a roll that costs Rs [redacted] is being sold for Rs 8, and orders totaling around Rs [redacted] are being purchased for just Rs [redacted]. As a loyal Uber fan and a third-year CSE student, I suggest two possible solutions: 1. Convert the checkboxes into radio buttons so that customers can only select one option. 2. Implement programming that adds the correct amount to the cart when a box is checked. This issue has been ongoing for 6-7 days on both the Android and iOS versions of the UberEats app. If you require further information, please feel free to reach out to me via email. Yours faithfully, Kushagra N.

Today, on August 4th, [redacted], I selected a restaurant with a stated delivery time of 20-25 minutes. However, after placing the order, I was informed the delivery would take one and a half hours. This delay caused frustration and disappointment. Waiting such a long time for food, especially with an added booking fee, is unacceptable. When I tried to cancel the order upon learning about the extended wait time, I was charged for a meal that hadn't even been prepared yet. It's concerning how UberEats is handling user transactions. The app lacks options to adjust locations or file complaints. The provided information, particularly delivery times, seems inaccurate. I am eager for a reasonable explanation, an apology, and assurances on how this issue will be addressed in the future. Order number: 551BE.

I placed an order on July 31st, but I canceled it immediately when I noticed an error in the address. This meant the restaurant had not started preparing the food and no driver was allocated. However, I was still charged $22.42. I have been trying to get a refund without success. Every time I contacted customer support, I received the same response saying they can't assist from their end and suggested I reach out to the partner. Despite my inquiries, I haven't received clarification on whether the money was sent to the restaurant or Uber. I'm eager to continue using UberEats, but I need a refund for the meal that wasn't even started.

I updated my address but the food was delivered to my old address. The driver struggled with English, making it hard to communicate. I tried to explain my current location multiple times, but he refused to come and suggested I call an Uber. My phone died, leaving me unable to contact him. Later, I went to the initial delivery address and found he had already left. I discovered on charging my phone that my food was marked as delivered despite not receiving it. I am requesting a refund.

I need to share the sequence of events regarding my food delivery experience. Initially, the driver called to indicate they had arrived, but upon going outside, I couldn't locate the specific Ford vehicle described. After searching the street and attempting to communicate via text and call, I couldn't reach the driver and encountered an automated voicemail system. Despite my efforts, the driver did not appear to leave the car to approach my door, disregarding my delivery instructions. Unfortunately, the interaction resulted in me not receiving my food, leaving me quite disappointed. I am requesting a refund for this inconvenience.

I ordered a medium pizza and a side of "in stix" from Cottage Inn Pizza. My order was picked up, and I witnessed my courier, Tiena, driving around my neighborhood. Despite my attempts to guide her via messages, she seemed unable to find the destination. When Tiena tried to reach me, I discovered my UberEats app had no permission for phone calls. After granting the app call access, I tried calling her back three times. The first call went to voicemail immediately, the second call rang once before going to voicemail, and the third call rang five times without an answer. As a result, I was marked as a "no-show" because the courier didn't pick up. While I received a refund after contacting the help line, the increase in the booking fee due to insufficient nearby couriers seems unfair. I believe I should receive some credit for this inconvenience, as I had to reorder and pay more after my initial order was canceled unfairly. I apologize for any frustration in expressing my concerns.

Dear UberEats Team, I had an unfortunate experience today. I placed an order, but when I tried to cancel due to a long delivery time, the app froze, and I couldn't cancel anymore. The delivery time kept increasing to over an hour, causing me to leave before it arrived. Customer service couldn't offer a refund, even though the app malfunction prevented me from canceling. I feel disappointed, and losing customers over a $15 refund seems unnecessary. With many food delivery options available, loyalty becomes challenging. Best regards, [Initials]

Dear Customer Service Team, I encountered an issue with my Uber Eats order on July 21st with Order No. F7C57. There were items in my order that were incorrect. After contacting McDonald’s, they directed me back to you as the payment was made through your platform. Despite providing McDonald’s with a receipt from Uber Eats confirming the correct order, they insist the responsibility lies with your company. Although the delivery driver was satisfactory, the food items were inaccurate. I am willing to provide the email exchanges for your review if needed. I would appreciate clarification on whether McDonald’s claims are valid or if the mistake indeed lies with your service, as their assistance has been limited. Thank you for your attention to this matter. Warm regards, Val H.

Hello, I have had some difficulties sending an email to you as the help section keeps showing resolved messages. I tried to reach out with other issues but couldn't find where to start. I mistakenly called the wrong number. I was informed that after completing [redacted] runs, I might receive a gift, hopefully cash this time. I appreciated the $15 coupon I got after 35 runs though. My main concern is why I always have to get out of my car to deliver to customers who won't come to the door. I had a bad experience yesterday when a customer barely opened their screen door to grab their food. It's making me consider quitting Uber Eats as some drop-offs are far and not worth the fuel cost.

Hello, my name is Markie Freeman, and I worked all day yesterday in the blazing heat in Chicago. I earned $90, but when I tried to use instant pay, the money wasn't on my card. This situation is troubling as I rely on that payment. I have a prepaid card, and I'm unsure why there's an issue with the payout. I drove almost 7 hours to earn this money, and not receiving it leaves me in a tough spot. I'd appreciate getting paid on time for my hard work serving food, as I have no other means right now. It's important I receive the compensation I've earned. Thank you for your help.

I placed an order with Panda Express on August 5th. The delivery driver contacted me to confirm my apartment complex, which I did. Despite providing clear directions, he seemed confused and asked if I lived elsewhere. Despite clear signs with the name of my complex, he didn't attempt to find it on my small street. He then asked for my boyfriend to meet him outside our gate, which he did. I even described my boyfriend's car, but the driver never appeared on the street. Despite my boyfriend waiting outside for 10 minutes, the driver canceled the order. Even though I gave all the necessary information, the driver chose not to come to my apartment and canceled. This has been frustrating as previous drivers have had no trouble finding my place. I am requesting a refund due to the driver's failure to complete the delivery.

My sister gifted me a card from your company. However, when attempting to use it, the amount wasn't deducted from the card as expected. During sign-up, I provided my credit card details, which were charged instead of deducting from the gift card balance of $70, clearly shown as available for use. I am now locked out of my account, and it seems there are two accounts due to errors redirecting me to Uber instead of Uber Eats. The gift card and the only purchase made should be linked to my regular email, [redacted] Currently, I kindly request a refund to my sister's PayPal account, which was initially used to purchase the gift card. We have made multiple attempts over the years to resolve this issue and ensure the correct amount is reflected in my account. Your assistance in this matter would be greatly appreciated.

I would like a refund for the $5 delivery charge. This is the third time my food arrived cold while someone else received their order warm. It is frustrating to pay the same delivery fee but end up with colder food. Please remove the delivery charge or I will have to discontinue using this service. My previous experiences with Grubhub have been better. I had hoped to give your service another chance, but this repeated issue is unacceptable. I expect a prompt response regarding this matter. It is unfair to receive cold food while others get their orders fresh. My order has not arrived yet, even though it should have already been here with the additional delivery time. I am hesitant to accept this order or make payment under these circumstances. This experience has reminded me why I stopped using this service in the past, despite being a frequent user before.