Uber EATS Customer Service Issues

Hello Uber Team, I am contacting you regarding an order for Chicken Biryani from Grill-9 Hyderabad. I was charged $[redacted].50 on my credit card for this order, but it was not placed by Uber Eats. 1. I have attached a screenshot of the payment details for your reference. 2. I submitted a request through the Uber Eats app two hours ago, but have not received any response yet. 3. It has been challenging to find a customer care number for Uber Eats. I have been searching for the past two hours, but the displayed numbers are not working. 4. Please investigate this issue and refund the amount to my credit card. 5. The customer service provided by Uber Eats has been disappointing.

I tried using the promo code STARBUCKS25* but was informed that it was invalid. After speaking with a representative who confirmed the code's validity, I was advised to place the order without applying the code and follow up for a credit. The promo code was sent to me in an email from Starbucks and is valid until November 5 for use on Uber Eats. I am seeking a refund of 25% of my Starbucks order totaling $24.81 to be credited back to my credit card. Thank you.

I ordered a chicken legend meal from McDonald’s late in the evening after finishing work late. Unfortunately, my order was missing the chicken, and the chips were cold. I ended up microwaving the chips to warm them up. When I contacted Uber about the issue, they declined a refund. As a loyal customer, I am disappointed with this experience. I would appreciate a full refund as I couldn't eat my meal and don't plan on using the service again.

I contacted Uber Eats to cancel order FBBFD immediately upon learning it was assigned to a bicyclist for delivery. I reside in Florida, where temperatures are above 90 degrees today. The thought of having hot food delivered over a mile away on a bicycle concerned me about food safety and the risk of food poisoning. Despite my valid reasons for canceling, the customer service representative disputed my concerns and insisted on charging me for the order. Their argumentative stance was disappointing, especially considering I am a loyal Uber Eats customer. I strongly feel that Uber Eats disregards customer well-being by dispatching food via bicyclists in extreme heat and by disregarding valid safety concerns. I demand a full and prompt refund for this order. The dismissive behavior of the representative, named "John," during our call was unacceptable. Due to this experience and the disregard for food safety, I have decided to discontinue using Uber Eats. I will share my experience with others to caution them against using your service. Your delivery practices are concerning, and I plan to report these unsafe practices.

Dear Support Team, I hope this message finds you well. I'm a dedicated Uber user who has recently encountered an issue with expired promotional codes for UberEats. Despite receiving 11 codes, they all show as expired even though today's date is still within the validity period. I kindly request your assistance in resolving this matter promptly. Attached is a photo for your reference. Best regards, G.M. [redacted] [redacted]

I've been waiting for over an hour for my food when the estimated time was only 15 minutes. I can't cancel my order because it's already been prepared, but the delivery driver is just sitting in one place, then driving further away, without picking up my food. I'm worried it will arrive cold. I can't contact the driver as they haven't picked up the order yet, and the delivery time keeps getting pushed back. It's now been more than an hour.

My food has been ready for almost 40 minutes, which means it's been sitting at the restaurant getting cold. The driver just left to pick it up, and by the time it gets here, the fries and food will be cold. I shouldn't have to pay $44 for cold food that I'll have to reheat, and once it's reheated, it won't be good anymore. I would like a refund for my order, and I don't want to wait another hour or two for lunch.

I'm using Uber Eats to order lunch for our Orlando office tomorrow, Friday, Nov. 1. However, when I try to schedule the delivery, the only options available are "Deliver Now" or "Schedule for later." When I choose to schedule for later, the date displayed is incorrect. Instead of showing Friday, Nov. 1, it displays "Tomorrow, Sun, Dec 1." This issue is consistent throughout the month of November, as the entire month is missing from the delivery calendar.

I just received a delivery, and unfortunately, I am missing two of my items. I do not want a refund; I still want to receive the missing items from my order. The Uber Eats delivery person's name is *Faisal*. He recently left my house and mentioned he had another delivery to make. It seems like he might have mixed up the orders, as I ordered 2 McCafe Hot...

I am requesting a refund as my food arrived uncovered and I feel unsafe consuming it. The delivery driver, Maria, asked if I spoke Spanish, to which I replied no. She mentioned she doesn't speak English. The delivery was delayed by an hour, and I believe if she struggles with English and directions, she should not be delivering for Uber Eats. Upon arrival, my food was cold, uncovered, and unsealed.

I recently placed an order at California Chicken Cafe for a $15 salad and a cookie. However, upon checking my phone, I noticed that only the cookie was charged. When I contacted CCC, they claimed the order had already been picked up, even though not enough time had passed for that to happen. They insisted the driver had already collected it, but I am certain she hasn't arrived yet. I am not willing to pay $4 for just a cookie, but I do want the cookie I ordered. I find it frustrating that there seems to be no way to reach anyone at CCC to address this issue.

I'm Robert G. I made a purchase at Max Burger in West Hartford, CT for around $41. In a split second, my nephew canceled the order on my phone by mistake. I was billed roughly $30 for a cancellation fee. After reaching out to the restaurant, they directed me to you for a refund. I find it unreasonable to pay $30 for a service that wasn't rendered, given that my meal wasn't even being prepared.

I went to pick up an order at Brooklyn Pizza Company in Largo, Florida. They informed me that they had turned off the Uber Eats machine two hours prior. I arrived just 10 minutes ago to pick up an order for Mathew, no last name was provided, with a pin number of [redacted]. This is the second time this has happened to me. Driving a large truck for miles without being able to pick up the order becomes costly.

I was about to place an order but changed my mind, so I removed the items from my cart. Unfortunately, your app crashed and processed the order anyway. Now, my cart is still showing items that I didn't intend to order. I did not confirm the order, but the system seems to have placed it due to the app malfunctioning. Order # 110B9 I have screenshots demonstrating the app glitch, confirming that I only had items in the cart and did not proceed with the checkout process.

I placed an order for dinner from Dallas BBQ tonight, October 31, [redacted]. The delivery person cancelled my order, claiming they couldn't reach me. I reside in a doorman building, and the doorman was present during the delivery window. Additionally, UberEats has my contact number on file. Despite the cancellation, I have been charged for the order and did not receive my dinner. The order number in question is 133F9. I have contacted the restaurant, and they mentioned that the delivery person did not provide a name or an explanation for the cancellation, which is concerning. I am seeking a refund for this inconvenience.

I recently updated my phone number about three months ago. Unfortunately, I forgot to update it on my account. Now, I can't access my account because I no longer have the old number and forgot my password. I'm concerned that my old number might be reassigned to a new customer after 90 days. I need help changing my password via email to secure my credit card and address details. Thank you for your assistance in advance.

Good morning, my name is Arion Crosby, and I have been delivering for Uber Eats on my bike for about a month now. I received two notifications from Uber Eats requesting vehicle documents to be uploaded within 7 days, or my account may be reviewed or deleted. I truly enjoy working for Uber Eats as it provides quick cash, and I strive to offer excellent service to customers. I have completed over 40 deliveries in a month, which is a great achievement for me. I joined the bike lane to save money while earning for college and a future vehicle. Although a notification mentioned a high speed rate, I want to clarify that I do not own a vehicle and am solely using a bike for deliveries. I apologize for any confusion and will ensure to monitor my speed more closely during my deliveries. Thank you for your understanding. Sincerely, Arion Crosby

Hello, My name is Orik, and I placed an order at Copper Branch (Mont-Royal E.) in Montreal, Quebec on October 20th at 8:00 AM for delivery between 11:45 AM and 12:15 PM. I requested delivery at 12:00 noon in the remarks. The payment went through, and I saw the restaurant began preparing the food and contacted the delivery person, estimating a delivery time of about 30 minutes later. Even though I couldn't change the delivery time and the restaurant didn't follow my instructions, I had to cancel the order, only to be charged $23.45 CAD since 5 minutes had passed. I contacted Uber Eats, and after a series of unhelpful email exchanges, I was left frustrated with the lack of resolution. Despite reaching out multiple times, I didn't get a satisfactory response but was told they couldn't address my concerns because the conversation was closed. I hope to get some assistance in sorting out this issue of double payment and poor service from both the restaurant and Uber Eats. Thank you, Orik

This has happened twice now! We were charged for food that would take too long, but we couldn't cancel due to the $13 fee. The food arrived very late, nearing 3am, when we were asleep. We lost $20 in total. We tried disputing the charges without success. Last night, we attempted to order again, but to avoid a similar situation, we didn't want to fall asleep before knowing the delivery time. As soon as the order was placed, we realized it would be delayed, so we canceled it immediately. Shockingly, within 30 seconds, my account was charged $13 again! I've been charged at least $33 for food we never received or ate. I hope to receive a credit or assistance with this issue as my experience with Uber Eats has been very disappointing.

Today, I ordered food from Subway in Waterdown, Ontario. Initially, I encountered an error message after submitting the request stating that the order couldn't be delivered to my new address, though I hadn't made any changes. Following this, none of the locations were available for delivery, so I left it. Shortly after, I revisited the app and checked my previous history and was able to successfully order for my parents. About half an hour later, my parents called to inform me that they received two orders. Subsequently, I checked my email and indeed found two order confirmation emails. Curiously, throughout the process, there was no clear indication that the order had been processed twice, not even in the order tracking, which only showed up once on my screen.