Uber EATS Customer Service Issues

Hello, I appreciate your attempt to reach out to Uber via email. However, please note that Uber's support is now conveniently available directly through the Uber app. Replying to the email address you received notifications from will not connect you to Uber's support team. To address your inquiry, kindly access the Help section within the Uber app. There, you can select your issue from the menu or find answers to common questions. For further assistance, you can also visit help.uber.com. Your provided email address is [redacted] If you happen to have utilized other email addresses for Uber, please ensure to contact them through the correct email associated with your account. Thank you for your cooperation.

Dear Sir/Madam, I am writing to express my concerns regarding my experience using Uber over the past three years. During this time, I completed over 10,[redacted] rides without any accidents or issues, always maintaining honesty and integrity. Unfortunately, my account was deactivated due to a false report, despite my excellent track record and positive rider feedback. As a new resident in the US from Afghanistan, Uber has been instrumental in supporting my family consisting of my wife and three children. After my Uber account was deactivated, I started working with Uber Eats and had a seamless experience for four months until my account was unexpectedly blocked without a clear explanation. I have since reached out to Uber for assistance, highlighting my dedication to my work and the impact losing this job would have on my family and my studies at Los Rios Community College. I kindly request a thorough review of my Uber Eats account and a fair resolution to this matter. Your understanding and assistance in restoring my ability to work with Uber Eats would be greatly appreciated. Thank you for your attention. Sincerely, Mohamad Amin Mobarez

I have evidence to support my claim. I have been attempting to secure a refund for nearly a week now. After ordering food, I received it cold and with open boxes. Despite bringing this to their attention, I received no response for 24 hours. The offer of a mere $5.00 Uber Credit was unsatisfactory. I haven't used Uber Eats in over a year. When I requested a refund instead of the credit due to my decision to stop using the app, they abruptly ended the chat. They consistently close any new chat I open, insisting on continuing only in the original closed chat. I am frustrated and considering involving my legal team. I am done with Uber Eats and simply want my money back to permanently remove the app from my device. I am very upset.

Hello, I am disappointed with my recent order from UberEats. My bean burrito, which I specified should have no meat as I am a vegetarian, contained beef. Additionally, our chalupa box was incomplete - missing fries supreme and cinnamon twists, with incorrect items sent. The two tacos I ordered were not soft as requested, and one of the four drinks was broken and leaking. This experience was unacceptable, especially as a vegetarian who unintentionally consumed meat due to the errors in my order. I hope this can be addressed promptly. Thank you. - Archana P.

I wanted to share an incident that occurred at Grinder's Pizzeria in San Francisco. A young person came to pick up an extra-large pizza on a bike and requested that we split it into smaller boxes, which we declined. Despite our refusal, the individual insisted on taking the pizza as it was. Later, the customer who ordered the pizza called to express dissatisfaction as the extra-large pizza was delivered in a small box with the toppings scattered. Moreover, the delivery person did not knock or ring the doorbell, leaving the pizza on the doorstep unnoticed. I advised the customer to contact Uber as it was the driver's mistake. The driver, identified as Kaleb, displayed rudeness and unprofessional behavior. This incident is concerning as it reflects poorly on our restaurant and Uber. Thank you for understanding the situation and its impact on our business.

Currently residing in Belgium, where the primary languages are French and Dutch. Encountered difficulties on the website as it kept reverting back to French despite attempts to change it to English. Placed an order with an outdated address, unable to rectify or contact support, resulting in cancellation. Despite entering the correct address for a new order, the delivery driver headed to the old location. Attempts to reach the driver were unsuccessful until a passerby helped bridge communication. Driver arrived, requested compensation due to missed orders caused by the confusion. Both parties showed evidence on their respective apps, but the matter remained unresolved. The delivery was eventually completed. Discovered being charged twice, including for the canceled order. Seeking guidance on resolving the double charge to avoid additional frustration following the problematic delivery experience.

I live at Henshaw Lane in Vancouver, British Columbia, and recently had a delivery to [redacted] Nelson St in the Wesley St apartments. One of your drivers parked in a way that blocked our fire exit at the back of the building. I politely asked him to move so he wouldn't obstruct the door and suggested he use the driveway he was delivering to. Despite this, he continued with the delivery, so I expressed my frustration. I took some photos of his vehicle blocking the door and violating parking rules. When he returned, there was a verbal exchange where he claimed he couldn't be reported as he worked independently. He made some unclear remarks, and I mentioned contacting Uber Eats. He replied sarcastically and lingered outside my window, leading to further confrontation. I threatened to involve the authorities if he didn't leave as he was making me uncomfortable. His license plate number is EB945E, and I have additional evidence available if needed.

It's frustrating how often this happens - Uber Eats takes my money but the food service is terrible. When I contact them, they say it's company policy to refund within 7 business days. Why do we as customers have to pay on time without any hesitation? I ordered food, paid online, but the restaurant didn't accept the order, and I still haven't received my refund. It's taking too long. Why isn't it automatic? If a customer asks, can they process it within 7 days? How hard is that? Can you not handle that? It's my money, the restaurant declined the order, and I want my refund promptly. I expect better service - refund my previous order for Rs. 75 and now Rs. [redacted].

I am requesting a refund of $35 for my order last night. After experiencing a glitch on the app, my order was cancelled shortly after placing it. I then tried to reorder from Oporto without success, and when attempting to order from McDonald's, the same issue occurred. I believe the glitch is on your end as I couldn't reorder. I am disappointed with the lack of customer support and struggled to find a way to contact the company about this issue. I hope for a prompt response and resolution as I am now unable to order any food. Thank you. Regards, P.

I placed an order on behalf of my friend after she received a cancellation notification from Green Leaf Sushi. Shortly after, her original order was back on track, so I canceled mine. I believe I should be refunded for my $45 order as I only ordered due to the earlier cancellation notification. Despite being aware of the 5-minute rule, we never expected the order to proceed within that time frame given the initial cancellation notice. My name is Keylyn Filewich and my friend's name is Gabrielle Laguerta - our account numbers are [redacted] and [redacted], respectively. We tried contacting customer service but found them unhelpful. I have a screenshot of the cancellation notification if needed. Our dissatisfaction with UberEats, a service we both use regularly, has led us to seek a refund or credit compensation. Any assistance would be greatly appreciated.

Dear Uber Eats, University High School in Orlando, Florida is reaching out to request the removal of our campus from your delivery list during school hours. Our school strictly follows Orange County Public School policy which prohibits students from receiving outside food between 7:00am-2:30pm. Unfortunately, some students have been misrepresenting themselves as staff members to place orders and have food delivered during school hours, leading to safety concerns. To address this, we kindly ask that deliveries to University High School at [redacted] Cougar Way, Orlando, FL [redacted] be halted during the specified school hours. Any individuals providing false information will be referred to our Resource Police Officers. We appreciate your cooperation in ensuring student safety and compliance with school policies. Please contact us if further information is needed. Thank you for your attention to this matter. Sincerely, Gloria M., School Secretary

My Quarter Pounder was overcooked, burnt, and the mixed meat and chips I ordered as a large portion for over a pound turned out to be barely one portion, mostly filled with salad and sauce. This meal was supposed to be a special birthday treat, but it was a huge letdown. I was hoping for a refund to order a different takeaway, but unfortunately, immediate assistance is not available. It's disappointing to have spent money on a disappointing meal; hopefully, I can find a better option for my celebration.

I ordered $32 worth of wings, and when the delivery driver arrived, he was on the wrong side of the hotel. I informed him that I am on the Cascade side of the Opryland Hotel, as I had a successful delivery by a different Uber driver yesterday. I asked him to come to the office inside, but he did not respond to my calls. Despite trying to contact him four times, I received no response. It seems he may have tried to call me once, though one call went straight to voicemail. It is frustrating that he only messaged me in Spanish, indicating a language barrier. Therefore, I was unable to receive my order or a refund due to the lack of communication and language difference.

I have already explained my situation, but the system indicated it did not understand what resolution I requested from Uber Eats, even though I selected a refund. I am requesting a reimbursement of $32. The delivery driver did not speak English and failed to communicate with me, except for one instance in Spanish. Despite me providing clear instructions promptly, the driver did not acknowledge my messages. I informed him of my location before he even departed from the restaurant, as I had done with a previous Uber driver without any issues. I informed him that I would walk to his location but needed to know where he was, yet he did not reply and ignored four of my phone calls. I would appreciate a $32 refund as I used this money to purchase dinner, leaving me hungry and frustrated.

I realized I mistakenly used my corporate card instead of my personal one when placing an order. I cancelled the order within 30 seconds before the restaurant started preparing the food. I quickly reordered the same items with the correct payment. However, I am now being charged because it shows my order was canceled after the food preparation started, which is inaccurate as it was canceled promptly while still processing. I ask Uber Eats to reverse the charges on my corporate card ending in [redacted] or provide a $17.47 credit. I am a loyal Uber Eats customer feeling frustrated by being double-charged even though I acted swiftly in canceling the original order. My Uber Eats name is Katherine Sade.

I want to bring to light an issue with Uber Eats regarding the handling of tips. As a driver, I am looking for fair and transparent practices. I recently encountered a situation where I received a double order from the same customer. One of the orders got canceled, leaving me uncertain about the customer's expectations. Despite contacting support and the customer, there was confusion due to the app only displaying half the order. I managed to resolve the situation by providing the complete order but believe such errors shouldn't occur. It's crucial for Uber Eats to address these issues promptly and accurately. Drivers' tips should not be used to supplement Uber Eats' operations. Let's ensure efficiency and reliability in our services.

Hello, I am writing to address an issue with an order I placed with Mochachos Ghandi Square. My order number is #259CB. After initially confirming the payment, I decided to cancel the order. However, I received an email stating that my account had been debited. I contacted the restaurant and spoke with Yolanda, who confirmed that the order was canceled on their end. I have been unsuccessful in reaching out to your customer service for a refund. I kindly request a call back at [redacted] to discuss recrediting my account. Thank you.

I placed an order for a meal in either June or July. After realizing I forgot to add a drink, I canceled the order to include one. However, upon checking my email recently, I discovered a charge on my credit card for the canceled order. I reordered the exact same items within 5 minutes, so no additional work was required. The charge is confusing as the issue was addressed at the time of the order placement.

I'm currently in New Orleans, and I recently placed an order at Felipe's Mexican Taqueria in the French Quarter. Unfortunately, the three meals I received were not correct. My order consisted of one burrito and two orders of two Baja tacos, but each meal had missing or additional items, for which I was wrongly charged. When I contacted the restaurant to inquire about compensation, they advised me to contact UberEats due to them not receiving the payment for the transaction yet.

My entire order was incorrect. Shane's sent me BBQ ribs without any sauce, and the other items also lacked sauce. I was unable to eat any of it. Despite our effort to resolve the issue with Shane's customer service, we only received a meager offer of a five dollar credit after spending an hour on the phone. Shane's acknowledged the mistake but insisted only you could provide a refund. Your customer service representative further frustrated us by arguing whether BBQ ribs and chicken should come with sauce. This has been a disappointing experience for me. I request a full refund. The driver was not at fault; she was kind and on time. Both your company and Shane's Ribshack should improve how you handle customer concerns. I am deeply sorry for my frustration but hope for a quick resolution. Thank you for your understanding.