Ticketmaster Customer Service Issues

I bought specific seat numbers, but now the seating says POD1. What does POD seating mean, and where is it located on the map? I also read that purchasing tickets and add-ons before 6 weeks would get my child's Dino decoder engraved with their name and delivered to our home address. However, when I contacted customer service, they had no information about the engraving. I am also interested in switching my showtime to either the 3pm or 7pm slot. I have Verizon cell service and should be able to access pre-sale codes. I need help accessing these pre-sale credit card link codes. I am looking for a live customer service agent to call me. You can reach me at [redacted] or [redacted]. Ask for Allison. Thank you!

I am experiencing difficulty accepting tickets from my Ticketmaster customer support email due to continuously receiving an error message. Ben has initiated a Ticket Transfer. Your Ticket Transfer From Ben Is Ready To Be Accepted! Event: Morgan Wallen: One Night At A Time World Tour Date: Thu, Jun 8 @ 7:00 PM Location: Veterans United Home Loans Amphitheater at Virginia Beach, Virginia Beach, VA Section: LAWN18, GENERAL ADMISSION To proceed with accepting the tickets, I must click on "ACCEPT TICKETS" and agree to the Terms of Use. It's important to only accept transfers from trusted sources for safety and security reasons. Kindly note that seating configurations at the venue may change due to COVID-19 protocols. The email serves as notification, and the actual tickets can be viewed in my Ticketmaster account. The transfer status is currently displayed as "Received," indicating that I am closer to attending the event. For further assistance or inquiries, I can reach out to Ticketmaster Fan Support. Ticketmaster maintains Fan Support at the following address: [redacted] Corporate Landing, Charleston, WV [redacted] Copyright © [redacted] Ticketmaster. All rights reserved.

I bought 4 tickets for Bruce Springsteen on December 6, [redacted], in Inglewood, CA. The email confirming the purchase includes a link to view the tickets, but the link is not functional. Instead of displaying the tickets, it repeatedly shows an error message saying, "Oops! Something went wrong. Let's go back and try again." Clicking on "go back" continues to cycle through the error page. Accessing "My Tickets" or other sections like "My Account" and "Settings" also leads to the same error page. I am unable to verify my ticket purchase due to the website's technical issues. Access code for purchasing tickets: HV72K78. Order #: 45-[redacted]/LA1.

I have concert tickets for tonight, but they were sent to my email, which got blocked due to hacking. This email is linked to my Ticketmaster account, and I can't access my tickets or the Ticketmaster account. I've reached out to Ticketmaster four times in the last two days, but haven't received any response. Any suggestions? Thank you. - Shelley (Note: I have paraphrased the original message for clarity and conciseness.)

Hello, My name is Elise POTEAU, and on September 13, [redacted], I ordered a ticket from Ticketmaster for the LOMEPAL MAUVAIS ORDRE concert tonight in REIMS. Unfortunately, I accidentally deleted the email without printing it. I have proof of purchase. I've tried to log in to Ticketmaster, but it says my email address is unknown and not linked to any account, even though I received my ticket at that email address. I've been trying to contact you every day for a week. When I try to fill out a form, I can't provide all the details like the order number since I no longer have the ticket. I contacted customer service at [redacted], and they gave me several phone numbers to reach out to you, 01 49 97 51 91 / 08 99 86 61 04 / 08 92 39 01 00, but none of them connect to a person who can help with my request. That's why I'm persisting in reaching out to you. You can reach me at [redacted]. Thank you, Sincerely, Elise POTEAU (postal address: 3 rue de la sablonnière, [redacted] ST GOBAIN - Email address: [redacted])

On 11/25/22, I bought two tickets for the "Hamilton" show in Boston on Sunday, March 5, [redacted]. I have proof of purchase if needed. I opted to have the tickets mailed to me to use one as a birthday gift. However, when I received a package from Ticketmaster, it contained special offers but no tickets, which was disappointing. I have had poor experiences with Ticketmaster's customer service before, so I'm anxious about resolving this issue. As the show is approaching, I must resolve this and obtain the tickets to attend. Any assistance would be greatly appreciated. Thank you. —S.W.

I am experiencing issues selling Wrestlemania tickets on your platform. When selecting the ticket price, I am prompted to enter my credit card information for purchases, but there is no option to assign a credit card to receive the funds from the sale. I assumed this step would appear on the next screen, but it did not. As a result, I accidentally purchased two more tickets for an additional $[redacted]. I am now in possession of four tickets, having spent a total of $[redacted] on them. The "3 easy steps" process you advertise seems misleading in this situation. I need assistance in resolving this matter promptly.

I checked My Orders for my 2 Bucks tickets on March 4, [redacted], under the email [redacted] Surprisingly, it shows "no upcoming events." The tickets were obtained through American Family Insurance under account number [redacted]89. In my Apple Wallet, I only see one barcode ([redacted]37L) for the ticket in section [redacted], row 26, seat 4. I believe I am missing the second ticket, and it's not visible in either the Apple Wallet or the Ticket Master app. Could you please assist in transferring both tickets back to my Ticket Master account under [redacted] so I can attend the game this Saturday? Thank you.

I bought tickets for New Edition after searching for Ticketmaster, but my confirmation email says Ticketfaster, which worries me. I usually only buy tickets from Ticketmaster directly, not through a different site. I need to know if Ticketfaster is a legitimate affiliate of Ticketmaster or if I should cancel my purchase and buy tickets directly from Ticketmaster. I want some clarification before I take any further steps.

I purchased tickets which are currently stored on my personal iPhone that only has access to Wi-Fi, not the internet. The tickets have a feature called SafeTix that refreshes frequently, making the ones on my phone invalid. I attempted to transfer them to my work phone with internet access, but upon receiving the tickets, I was unable to log in successfully. I am concerned that my tickets may be deemed invalid upon arrival at the event. I have been attempting to reach TicketMaster for assistance, but have been unable to find a contact number, and their virtual assistant seems to be non-existent. Since my event is on Sunday morning, March 5, [redacted], I am reaching out here as a last resort to resolve this issue. Thank you.

I bought tickets for the Pet Shop Boys and New Order concert on 9/30/20. The show got postponed twice and ticket delivery was handled by a ticket fulfillment company. Despite them claiming to have sent the tickets via email, I never received them. The ticket fulfillment service has a poor rating with the Better Business Bureau, and many others have reported not receiving their tickets too. Kindly refund me for the two tickets as I missed the show and was denied entry due to not having the tickets. Each ticket cost around $70 to $75.

During the pre-sale, I chose two tickets priced at [redacted] dollars each. However, my credit card was charged [redacted].65 dollars per ticket without my consent or notification of the price change. I am seeking a refund as this charge was unauthorized. I am looking for assistance beyond the chatbot and would appreciate speaking with a real person via phone. Unfortunately, I am currently in Mexico and unable to contact them directly.

Hello, I reached out to a number provided by Rogers to receive a discount code for the Lee Brice concert in Regina. I successfully applied the code while purchasing tickets, but I noticed that the price remains the same as adjacent seats without the discount. I was under the impression that the code would provide a discount; can you clarify the situation for me? If you are unable to assist, please provide me with a contact number or alternative method for reaching out as I am unable to find Ticketmaster's contact information.

I purchased tickets for the March 18th Ranger game versus the Pittsburgh Penguins, but the tickets I got were for the March 16th game against the same team. The schedule confusion is surprising; it's unlikely for a team to have back-to-back home games against the same opponent during the regular season. I intended to attend the March 18th game, not the March 16th one.

A friend of mine, who uses a wheelchair, bought tickets to the JLS concert. Unfortunately, the tickets are for the floor area, which is not suitable for wheelchair users. This is her favorite band, and she's very upset that Ticketmaster has only offered a refund. She is a young woman facing health challenges and has recently been hospitalized. I'm not sure if there's anything that can be done, but I feel compelled to try because she's extremely distressed.

Hello, I am Heidi S. Chapman. I encountered an issue while purchasing presale tickets for the AFI show in LA. Initially, I tried to buy 4 general admission (GA) tickets but was unable to secure them due to availability. After some quick adjustments, I managed to purchase the last 2 GA tickets for the event. Recently, upon checking the tickets, I noticed they had seat numbers (Section [redacted]), which is incorrect for GA tickets. I suspect there was a system error during the overloaded purchasing process. I have tried contacting Ticketmaster for a resolution but haven't received a response yet. I am actively seeking to exchange the current tickets for the original GA ones I purchased, even considering trading 2 for just 1 GA ticket. My goal is to accommodate my husband, who can now attend the show. I am also exploring selling the current tickets to recoup some funds for purchasing new GA tickets, as the cheapest available are $[redacted]. I understand the prevalence of ticket scams but assure you I am genuine in my inquiry. Any assistance would be greatly appreciated. Thank you.

I listed my tickets for Marti Pellow at the London Palladium on March 24th for resale on February 9th. It's been almost a month, and they are still not showing up. With less than 2 weeks to go before the event, I am frustrated that Ticketmaster is claiming they are listed when they are nowhere to be seen. I have contacted Ticketmaster multiple times for help with no resolution in sight.

I purchased two tickets for Rain A Tribute To The Beatles on November 30, [redacted], with the understanding they would be sent to me via US Mail. As of March 6, [redacted], I have yet to receive the tickets I ordered. The order number is 78-[redacted]/CH3. I am concerned as the concert is approaching soon on May 14th in Ames, Iowa. Please send the tickets to my address: Beverly Montooth, [redacted] Rockwell Street, Kewanee, Illinois 61[redacted]. Thank you for your prompt attention to this matter. My email address is [redacted]

I am having trouble accessing my tickets for the Taylor Swift concert. When I log into my account with the email address [redacted], I am unable to see the suite tickets that I purchased from Hong Holdings. These tickets were originally transferred to my account and were visible at the time of the transaction, but now they are no longer appearing in my account. Event Information: Taylor Swift concert on 8/9/[redacted] at SoFi Stadium. Parking: - Wednesday Parking: Quantity 5 - Parking Lot PLAT, Row 1E: Quantity 1 Suites: - Section 25W-1, Row 1, Seats 1-8 - Section 25W-1, Row 2, Seats 1-8 - Section 25W-1, Row BRT, Seats 1-4

Hello, I appreciate your assistance. I purchased a ticket to see Fran Lebowitz on March 3rd at the Carnegie in Pittsburgh. I paid $[redacted].00 for my seat, but later discovered that everyone I know paid around $55. I assumed this was the standard price. However, upon arrival, I realized my seat was obstructed by a pole, making it difficult to see the stage. I spoke to the ticket counter, and they acknowledged the poor seating choice. I ended up in an uncomfortable folding chair in an alcove while others paid less than $70 for better seats. As a retired 70-year-old on a fixed income, I feel taken advantage of. Could you please assist me in addressing this issue? Thank you for your help in resolving this matter.