Ticketmaster Customer Service Issues

My daughter bought tickets to a Jimmy Buffet concert in San Diego, but it was postponed due to his health issues. Unfortunately, my husband, who has Parkinson's Disease, is now unable to attend due to walking instability and worsening dizziness. I am requesting a refund for these tickets, either to me or my daughter who made the purchase. I appreciate any assistance with this matter. Thank you.

I have not received payment for tickets I sold in November. Although I received small deposits in my bank account and a confirmation email about my tax info, I have not seen the full payment. The tickets were for an Eagles concert on November 23rd, bought on August 18th with my Amex ending in [redacted]. Despite following instructions, like adding another bank account, I haven't received the credit in my bank statement. Can you help resolve this issue? The ticket listing number is P36BB5B9. Thank you.

I recently realized that I entered the wrong email address when setting up my account with Ticketmaster. I successfully made a purchase, but all the important emails were sent to the incorrect address, [redacted] I tried changing it with no success. Consequently, I created a new account with the correct email, [redacted], but I can't find my ticket purchase there either. Urgently, I need this resolved to print our tickets at home. I have a screenshot of the completed transaction showing I bought four tickets for the Aaron Lewis concert on May 18 at the Hero Arena in Idaho Falls, Idaho. They are all together. I can provide the picture for verification, and the payment was made via my credit card. Your help in resolving this issue is greatly appreciated. My contact email is [redacted] and my phone number is [redacted]. Thank you for your assistance!

Hello there! I am Cheyenne Turner. Recently, I noticed an unauthorized transaction on my Cash App card. Ticketmaster charged $[redacted].99 on January 8th, a purchase I did not authorize as I have never had an account with them. I urgently require this transaction to be canceled and the amount refunded to my card promptly, as I need the funds to pay a bill. Could you please inform me when I can expect the refund? I am willing to provide my card number or any other necessary information for this matter. Thank you.

I purchased a concert ticket for the Dead last December. My nephew assisted me by using an email address that I rarely check. Recently, I bought two new tickets for another Dead concert via StubHub. After transferring them to my Ticketmaster account, I can view them successfully. However, I am encountering difficulty in transferring the ticket purchased for July 16, [redacted], from the original account linked to the unfamiliar email address. There's a possibility that when I created my new account, I may have inadvertently changed the email associated with my original account. I am concerned about potentially losing the ticket I paid almost $[redacted] for. Any assistance you can offer would be greatly appreciated as I navigate through these online ticket processes with the help of a friend. Thank you.

Booking Reference Number: 19-[redacted]/UK3 Your booking details are as follows: Event: ARCTIC MONKEYS at Swansea Stadium Date: June 12, [redacted] Seats: SU4 Row V S78-79 Hello, I previously contacted your team about an issue with my ticket booking. The email address associated with my booking was originally [redacted], then changed to [redacted], and now it should be [redacted] I hope that the tickets will now be sent to my work email, [redacted] Also, I am concerned about receiving the tickets in time since I will not have access to this email after June 9th, [redacted], which is the Friday before the event on Monday, June 12th, [redacted]. I would appreciate any assistance you can provide. Thank you, Liam McNulty

Hello, I bought tickets through my Ticketmaster account for two concerts, a week apart, on December 10, [redacted]. One is for the Home Free concert and the other for the Buddy Guy concert. Each ticket cost over $[redacted].00 and they are gifts for Christmas. I received an email receipt for the Home Free concert, stating that the tickets have been printed and are being mailed to me about 50 days ago. However, I have not received any emails regarding the Buddy Guy concert tickets besides the purchase confirmation. Ticketmaster can't provide information on when the tickets were mailed. I am worried about not receiving the Buddy Guy tickets in time for the concert as we have a long drive ahead. I need the tickets to be delivered to me promptly. Thank you, Naomi G.

I'm experiencing difficulties with Ticketmaster regarding a basketball event in Canada that I purchased tickets for while in the UK. The separate UK and Canadian Ticketmaster entities do not share information, causing issues with accessing my tickets. The browser states that tickets should be available on my phone, but I cannot find them. I attempted to follow guidance from Ticketmaster's website with no success. Adding the tickets to my wallet is impossible as they are not in the browser. The Canadian Ticketmaster app is inaccessible in the UK, rendering the mobile ticket option unusable. Even the UK Ticketmaster app does not display the Canadian event tickets. I have queries about when the tickets will be visible, the possibility of emailing them, adding them to the UK app, and how to share a browser screenshot, but I have not received satisfactory responses. Any assistance is welcome.

I attempted to buy 6 tickets for section [redacted], row G, seats 7-12 for Monster Jam at Reliant NRG in Houston, but during checkout, there was an error, and my credit card was not accepted. I tried again, selecting a different section, purchasing 9 tickets successfully. However, the following day, I noticed a charge for the initial 6 tickets that supposedly weren't processed, totaling $[redacted]. I did not intend to buy 15 tickets and would like a refund for the 6 tickets in Section [redacted], Row G, seats 7-12. I will keep the other 9 tickets. This situation is frustrating as I did not expect to be charged for the tickets that the website indicated were not processed correctly.

On Friday, 2/3/23, I spoke with a representative named Anna who advised me to buy an Apple gift card to purchase BTS accessibility tickets. I followed her instructions and bought a $[redacted] gift card, but I haven't received the tickets as promised. Anna was supposed to call me back the next day, but despite my attempts to reach her, I never received a return call. Today, when I called, I was informed that Anna was on leave, and a person named Lucas offered to assist me. Unfortunately, Lucas scammed me for over $1,[redacted], and despite his promise to refund the money, no reimbursement has been made. When I requested to speak with a supervisor, the individual I spoke with was unprofessional. I will attempt to resolve this matter tomorrow, but if unsuccessful, I will involve the BBB. Being 71 years old and living on a fixed income, the funds taken from me by Lucas were meant for my bills.

Hello, I hope you are doing well. I recently purchased two multi-day (3 day) payment plan tickets through my boyfriend's Ticketmaster account but with my bank account. Unfortunately, we missed the payment deadline as we were unsure of the due date (5 days after February 1st). My boyfriend missed the reminder email about the payment. The full amount is now available in the bank account used for the ticket purchase. I apologize for any inconvenience caused by this miscommunication. I am reaching out to inquire if the payment for the missed direct debit can still be processed to keep the tickets valid, or if there is a way to restart the monthly payments. I appreciate your attention to this matter and look forward to hearing from you soon.

Dear Sir/Madam, I recently bought two tickets for Rod Stewart's concert at The OVO Hydro in Glasgow on December 3, [redacted], with order number #57-[redacted]/UK3. I successfully sold the tickets under Resale Listing Number RL[redacted]7 on October 11, [redacted], with order number RE[redacted]5. However, despite being informed in an email that I would receive a refund within 10-15 days after the sale, it is now mid-January, and I have not received my money back. I find this delay very unprofessional and expect a prompt resolution. If there are any payment issues from my side, please let me know so we can address them immediately. As a longstanding customer, I am disappointed by this experience and hope to have this matter resolved promptly. I am committed to getting my money back without any further delay. Your attention to this matter is greatly appreciated. Best regards, Sasa J. Zagreb, Croatia

Dear Customer Service, I am reaching out to request a full refund for my Cody Johnson concert tickets purchased earlier today. Unfortunately, I mistakenly bought 2 tickets for the Cody Johnson concert in Pittsburgh, PA on 10/27/23. The tickets are for Section [redacted], Row J, Seats 1 and 2. My order number is [redacted] and I used the Fan Club Presale code. This purchase was accidental as I intended to buy tickets for the Allentown show on 10/28/23. The confusion arose because when I visited the Ticketmaster website, the last show listed was Pittsburgh, and I did not realize it was not the Allentown concert. I only noticed the error after purchasing the tickets. Due to my recent stomach surgery, I was not as attentive as usual. I kindly request a full refund for the total cost of the 2 tickets, and I would prefer not to utilize the resell option. Thank you for your understanding and assistance. Best, B. Rose [redacted] [redacted]

I purchased five tickets for the World Ballet Series Cinderella on Thursday, May 4th in Asheville. I have seats in Section E, Row C, seats 1-5. However, when signing up for the app, I realized I entered the wrong email address and now I can't access my tickets. My correct email is [redacted] I tried signing up again, but my tickets are not showing up on the app. My phone number is [redacted]. Please assist me in getting the tickets to my correct email address. - Wanda Stills

I encountered an issue when attempting to accept my mobile transfer tickets. After clicking on the accept tickets link, I was directed to the Ticketmaster app where I tried to log in. Unfortunately, I kept receiving a message indicating that there was no email account associated with the information provided. In my frustration, I tried changing my password multiple times. Regrettably, due to this, the seller, Jackson, has canceled the tickets. I am incredibly upset about this situation and demand a prompt resolution. I have already made arrangements, such as purchasing my airline ticket to San Jose, CA, and now require my tickets to be reinstated.

Hello. I'm Asher, a 60-year-old from Israel. Today, I attempted to purchase two tickets for the ABBA Voyage show for myself and my wife. However, when I reached the payment section, I noticed that Israel was not listed among the countries, and I was unable to input my phone number starting with +[redacted]. Interestingly, Palestine was included on the list. We were really looking forward to attending the show, but it seems impossible for us now. I try to stay out of politics, but I can't help finding this situation strange. I would appreciate it if you could provide some insight into why this is the case. Thank you in advance for your response. - Asher A.

I am attempting to buy a single ticket for the match between the Eagles and Tampa on 3/28. The ticket is in Section FL6, Row 9, and Seat 11. However, I keep encountering an error message stating I cannot purchase a single ticket at the end of a row, which is incorrect as this seat is not at the end. Strangely, I can buy single tickets at the end of a row if I opt for a VIP package at an additional cost of $[redacted]. I have tried using two different browsers to complete the purchase, but the issue persists.

I purchased tickets for the World Ballet Series Cinderella on May 4th in Asheville. My seats are in Section E, Row C, seats 1-5. When signing up for the app, I noticed an error in my email address right after clicking to continue. I subsequently created a new account with the correct email address, but now I am unsure which email my tickets are linked to. I need to have them transferred to my correct email, [redacted] My phone number is [redacted].

I've been struggling to list my tickets for a show tonight since last night. It's too late now, and I'd like Ticketmaster to refund the ticket cost and fees. The show is almost sold out (only single tickets left), and I'm confident they would have sold. I've been on chat with Ticketmaster for hours but haven't received a solution or any alternatives.

During our trip to Vegas, my spouse and I tried to book tickets for The Beatle Cirque du Soleil show on Feb 14. However, the confirmation we received was for Feb 23, which was not our intended date. Despite the mix-up, we managed to get tickets for the 14th at the Mirage box office. They assured us that they would reach out to Ticketmaster regarding our situation. We ended up with tickets for the wrong date and are hopeful for a refund. I admit the mistake in not double-checking the dates before confirming the purchase, but it was an honest oversight. I return to work in Canada on the 22nd, so attending the show on the 23rd is not feasible. Any assistance would be appreciated. Thank you, Ron G.