Target Customer Service Issues

I wanted to express my gratitude for your assistance. I recently tried to use a promo code for Target online, but ran into issues when the code was not accepted for my storewide purchase intended for pickup in Medina, MN. Despite contacting customer service, I was informed that the discount could not be applied to online orders even for pickups. After carefully examining the fine print on the promo card, I found no indication that online orders were excluded from the offer. Frustrated by this experience, I turned to Walmart where I could purchase the same items for a lower price without dealing with a complicated 15+ digit promo code. I placed my order smoothly within minutes. Although unlikely, I would appreciate a response regarding the promo code CTNVK3JKX4XJL37K. Please contact me at [redacted]. Thank you. - Carolyn S.

Grocery shopping is essential, but why extend the time spent in stores? Not having an iPhone makes it challenging to enjoy deals due to scanning requirements. Issues like not receiving discounts at checkout, purchasing discount cards, and having them barely discount items add unnecessary hassle. Having to go through these steps despite already having a store card is frustrating. Costco provides a simpler model with automatic discounts at purchase. Shopping should be convenient and efficient, not a time-consuming task with scanning requirements that take away from the ease and speed customers desire.

Dear Customer Service, I wanted to bring to your attention some alterations made to the women’s capris joggers that I recently purchased. I own two pairs in black and green that I adore, so when my husband gifted me two more pairs for my birthday, I was thrilled. However, upon wearing the new joggers, I noticed a few changes that disappointed me. Firstly, the back pocket was sewn shut, rendering it non-functional. Secondly, the drawstring was replaced with a less comfortable elastic band, and the waistband was tighter compared to my older pairs. This made the new joggers uncomfortable to wear for extended periods. If I had known about these modifications beforehand, I wouldn’t have requested them as a gift. I believe these new changes should have been communicated better to customers before purchase. I kindly request a refund for the two joggers or an exchange for the previous style, which I found more comfortable. Thank you for your attention to this matter.

To Whom It May Concern, I usually receive fantastic service at Target, however, on 08-27-[redacted] at 2:43 pm, my experience was quite the opposite. My boyfriend, daughter, and I visited the Harrisburg North store to shop for a specific type of phone. The wait in the Tech department was bearable, but the employee who assisted us was rude and condescending. Despite my attempts to engage in polite conversation, she continued to be disrespectful. Her attitude notably changed when a male coworker passed by, and she became flirtatious with him while neglecting our transaction. My boyfriend inquired if we had offended her, and she dismissively responded. As a U.S. Army Veteran, I find this behavior unacceptable and hope for appropriate action to be taken to address this issue. Customer service should not involve treating patrons poorly, and employees who dislike their jobs to this extent should not be in such roles. Thank you.

I am confused and frustrated after visiting the Medina Target in Ohio three times in the last month specifically searching for your large size paper towels. However, I have been unable to find them in stock. These paper towels are a significant attraction in your stores and are the reason why I, along with many other customers, return. It is disappointing to see the size of the rolls shrinking and the price increasing yet again. I hope you can inform your customers if this product is being discontinued. If the quality products at your store continue to disappear, there will soon be no incentive for customers to shop here. Despite the absence of K Mart, there are still other options like Dollar stores available. I doubt I will receive a response, but I felt the need to express my concerns.

I recently visited the Target in Kyle, Texas [redacted] to update my wedding registry but was disappointed with the service. The lady assisting me was rude and seemed lost initially. When she finally came to help, she mentioned a baby's gift bag, assuming I had children, which was not the case. I was offended by her assumption and lack of apology. Additionally, she started texting instead of addressing the situation professionally. Overall, the experience was quite frustrating as she didn't even acknowledge me when I returned the scanner.

I would like to know how often the in-store inventory is updated. I have noticed an item marked as in stock at a specific store online for more than 2 weeks. I drove over two hours to that store after confirming the item's availability with an employee, only to be informed that it was not in stock. I assumed that the system may not have been updated yet, so I asked a family member working in the area to check for the item days later, but they were also told the item was not available. I am disappointed that the item has been listed as in stock for over 2 weeks but was actually unavailable when I visited. Could you please update the stock more frequently? Thank you for your assistance.

I recently bought the Room Essentials 4-drawer mixed material dresser for $[redacted].99 from my local Target on 7/21/[redacted]. I intended to use it for my son's move to Un. of South Carolina. However, during assembly, we discovered a cracked board, making the dresser unusable. Despite my attempt to return it locally with the receipt, I was denied store credit due to the damaged item not being physically present. I am now reaching out to corporate for assistance, as I believe my request for store credit is valid considering the circumstances. My receipt number is Rec#2-9[redacted]-0[redacted]-3, showing a total purchase of $[redacted] that day. I have always been a loyal Target customer and hope for a favorable resolution. Thank you for your attention. - Janet N.

I am a retired teacher from Michigan and I really enjoyed the UP & UP Paper Towels that you had previously. I would be thrilled to see that design return. I bought them during the holiday season and still have 5 rolls left for this year. The towels had white with gray designs of birch trunks (or 1" gray lines with white edges), gray polka dots, and three stripes in light gray, dark gray, and light gray on both edges. They were similar to Bounty's design and had a neutral color scheme that suited my kitchen; I would also be happy with a similar design in beige. I loved them because of the simple one-color design with gray tones. I am excited in hopes of a similar product being released again soon. Debbie R. 😊 (Not an issue, just expressing my admiration for the product!)

I contacted Target regarding my online order, and here is a timeline of the issues: 1) I expected the order by Thursday at noon, but it did not arrive. I received an email stating the order needed to be redone. 2) A replacement order email was sent on Thursday. 3) Today (Friday), I received an email saying the order was delivered, which wasn't the case. 4) Upon contacting Target, I was informed the email was automatic and to ignore it. I was assured the items would arrive tomorrow. 5) I requested to speak with a supervisor for clarity on the order status and delivery time. 6) I am disappointed with this experience compared to my frequent orders from other retailers like Amazon and Kohl's. 7) When I tried to reach a supervisor at 6:12 p.m., they were all busy. 8) I am unsatisfied with Target's customer service and would appreciate an update on the delivery status. Thank you. Order:Account/Orders/[redacted].

I chose to shop at a different Target location today for my WIC purchases. The Target in Bensalem, PA, according to their website, is listed as accepting WIC. Unfortunately, once I finished my shopping in a disorganized store, the cashier mentioned they don't honor WIC benefits. Despite showing them the website information, the cashier was unhelpful and insisted I return the items. Disappointed and frustrated, I left the store without my groceries, feeling the pain of wasted time and effort.

I visited the Target store at Tulsa Hills, OK, and couldn't find both the shampoo and conditioner I wanted as the shampoo was out of stock. The guest service associate suggested ordering online due to no shipping charges. I ordered but was charged for shipping. Customer service was unhelpful despite my frustration. They agreed to ship the conditioner for free but not the shampoo. I felt misled as the store associate mentioned no charges. I was told to pick up the items separately in-store, which was inconvenient. The store was chaotic, understaffed, and insisted on needing my ID for pickup. The whole experience was frustrating and a waste of time and money. If possible, I would share this terrible experience beyond my social circle. As a loyal Target shopper, I am extremely dissatisfied.

I visited the store on University Ave/Hilldale in Madison, WI yesterday evening. I am white, and I went shopping with my friend who is of Mexican descent. While browsing with a cart, a man approached us and initiated a conversation focused on my friend's tattoos, completely ignoring me. The interaction felt uncomfortable and seemed to be racially motivated. Throughout our brief 20-minute visit, we noticed two other employees in dark blue Target jackets with earpieces observing us. Despite us having a cart and no suspicious behavior, they seemed to be focusing on us, making us both feel offended and uneasy. Having worked in retail for over a decade, I value the importance of Loss Prevention but found this particular behavior disrespectful and unnecessary. We left feeling uncomfortable and disappointed, prompting me to write this review the following day. I hope for more sensitive and appropriate behavior from the staff in the future.

I am a big fan of Target, especially the store located at [redacted] Balboa Blvd, Northridge CA [redacted]. I want to address an in-store issue, not related to online orders. Lately, I haven't been seeing the "Would you like cash-back?" pop-up during the check-out process. It used to be there, but for the past week or two, it's been missing. I believe it might be a minor issue that needs fixing. I hope by bringing this to your attention, it will be resolved promptly. If I'm somehow making an error, I'd appreciate any guidance on how to proceed correctly. If you need more details, I'm happy to provide them. Thank you.

I recently returned a garment and opted for a Target returns card instead of cash. I used $20 in March and had $10 left. Today, when I tried to use the remaining $10, I was informed that it had expired after 6 months. Target now has that $10, leaving me at a loss. It may seem like a small amount, but it's disappointing that Target can essentially take money from customers in this manner. They already have the funds, so the expiration date seems unnecessary and more like an easy way for them to profit. I won't be getting a Target card again after this experience.

It seems that many stores are pushing customers to download their apps these days. While some apps may not be very helpful and registering can be time-consuming, Target is offering up to 20% off skincare products through their Cartwheel app. However, it can be frustrating when slow internet or email access issues prevent you from downloading the app. It would be more convenient if Target cashiers could override the discount like other stores do when you provide your phone number or a physical card. It's disappointing when the in-person customer service experience at Target seems to be fading away in favor of online transactions. It's a stark contrast from the traditional way of shopping where you interact directly with store employees instead of waiting for packages to arrive at your door.

I recently purchased a brand new mandelin coffee table (Style # TGCRCFTBWH & DPCI # [redacted]-17-[redacted]) from the store. Unfortunately, upon assembling it, I discovered numerous scratches on the top shelf. This was quite disappointing considering the effort involved in transporting and setting it up. The item did not have any indication of being sold "As Is," and I believe I deserve a refund for this flawed product. It would be unfeasible to return it to the store as it's already assembled and lacking the original packaging. As a loyal Target customer, I trust that you will address this issue promptly. I am willing to provide a picture of the damaged table if needed. Thank you for your anticipated assistance.

I had an unpleasant experience at the store in Billings, Montana on Central. Typically, the associates are friendly and helpful, but today I encountered Tamara who lacked customer service skills. She seemed bothered by our presence and didn't greet us warmly. When I tried to make an exchange, she rudely corrected me and insisted it was a return and repurchase situation. She was particularly hostile when I used my Cartwheel code for a friend's purchase. Instead of explaining why she couldn't accept it, she abruptly told me to pay for both purchases. This behavior is not acceptable in retail. Despite having a challenging week, I remained polite but left feeling defeated. This is not how a company should be represented.

To whom it may concern, Today was my first time using the Target photo app to print photos at the photo kiosk, but unfortunately, it wasn't working. The screen displayed a message indicating that the ribbon needed to be replaced. After speaking with customer service, they assured me that someone would be contacted right away to address the issue. Despite their efforts, no one arrived to fix it even after a 20-minute wait. Regrettably, when informing customer service that I would be leaving, they attempted to follow up again, only to find out that the matter had not been resolved as expected. This occurred at the Target store near the Galleria in Franklin/Brentwood, Tennessee. Sincerely, [Initials]

I visited the Burnsville, MN Target location around 2:00 PM. I was disappointed as the Sabra hummus promotion for a free package of carrots with a large hummus purchase was empty on the shelf. There was no one available to inquire about it. Additionally, the morningstar farms promotion for a free chorizo package with the purchase of two products had an empty shelf as well, and no staff was present to assist. At checkout, when I mentioned it, I was asked about the products but received no response afterwards. I have recently returned to shopping at Target after a 20-year break, hoping for a better experience. Thank you, L. Strunk.