Target Customer Service Issues

I want to bring to corporate's attention an incident that occurred at a store today involving the police. I ordered a TV through the app and went to the Charlotte store. While waiting in the pickup area, I confirmed my car details with guest services over the phone. The sales associate quickly brought out the TV on a cart. Some individuals claimed the TV was theirs and the sales associate handed it over, but I intervened before they drove off. After reporting the incident to the police and speaking with the store manager, I appreciate the offer to replace the TV if damaged. However, I am concerned about the salesperson's actions. I wonder if there was a collaboration or a mistake made. Having retail experience, I believe such errors should not happen, especially for a $[redacted] purchase. I felt let down by the situation and felt the need to share this experience.

During my visit to the Seattle downtown store, I noticed that it opens at 7:00am, which is convenient. While looking for a bathing suit in the men's clothing department on the third floor, I came across one I liked and wanted to try on. I asked an associate where the fitting room was and was surprised to hear it was on the second floor in the women's department. Despite this unusual setup, I proceeded to the second level and inquired about the fitting room. Another associate informed me that it was closed until 9:00am because the designated staff member had not arrived yet. I found it inconvenient not to have a fitting room on the men's level and to be restricted by one employee's schedule for access. These situations do not seem beneficial to customers. - R.G.

I'm reaching out on behalf of a colleague who encountered significant difficulties when attempting to connect with customer service via the 1-[redacted] number. Experiencing prolonged wait times and frequent disconnects prompted me to offer my assistance by creating this email. A devoted Target customer, my co-worker journeyed one hour to the Fort Myers, FL store seeking an optical prescription for her contacts. Though our CIGNA policy typically covers such fees, she was astonished to discover that Target charged her $90 for the contact lens prescription, a stark contrast to the $25-$40 norm elsewhere. This significant discrepancy has left her understandably frustrated, as even local eye doctors charge significantly less for a similar service. She respectfully requests a $50 refund in the form of a TARGET store credit to rectify this oversight. This is a modest plea from a loyal customer who made a considerable effort to visit your store, which was unfortunately marred by an excessive charge. Your prompt attention to this matter would be greatly appreciated. Please direct your response to the provided email, and I will ensure it reaches her promptly. Thank you for your attention to this matter. Sincerely, Mark S. for Kiara S.

I recently went to the store on N Congress Ave. in Lake Park, Florida in search of pasta bowls. While browsing the kitchen area, I noticed that the pasta bowls did not have prices displayed. After struggling to find an upc code, I attempted to use three different price scanners which were not functioning. Frustrated, I eventually found a scanner that didn't request a store number but was still not working. This experience left me dissatisfied, and as a non-regular Target shopper, I may think twice before returning. It would greatly improve the shopping experience if items were individually priced or if prices were clearly displayed. Providing a positive experience for customers is crucial for building loyalty. Thank you for your attention.

I visited the store on N Congress Ave. in Lake Park, Florida in search of dinner plates, specifically pasta bowls. While I found various plates in the kitchen area display, I was disappointed to see that the pasta bowls were not priced, and no pricing information was available on the display table. I tried to locate a price scanner to check the price but had no luck with three scanners that were not working. Eventually, I found another scanner that also didn't work, leaving me frustrated with my shopping experience. As a non-regular Target shopper, this experience has made me reconsider shopping at your stores. It's crucial to ensure all merchandise is clearly priced for easy reference and that scanners are in working condition for a smoother shopping experience. Your focus should be on providing a positive experience for customers like me to encourage repeat visits. Thank you for addressing this issue.

I recently made an online purchase through PayPal, with order number #[redacted][redacted], and received a confirmation email. However, it seems there was an error regarding the availability of the items on the webpage. I am concerned that a refund may be delayed if I opt for a return instead of having the order shipped. I value prompt refunds and would appreciate the payment being returned as soon as possible. Thank you, Arman.

August 4, [redacted] Dear Target Customer Service Team, I would like to express my gratitude for having "Nick" as part of your team. He has displayed remarkable customer service skills during our recent visit on August 4, [redacted]. Nick not only helped my wife and me locate a specific item that we were struggling to find, but he also assisted another customer promptly and effectively. His dedication and willingness to go the extra mile did not go unnoticed. The way Nick handled our request with attention to detail and patience was truly admirable. His ability to multitask and ensure both customers received the help they needed showcases his exceptional customer service. I believe Nick's outstanding performance should be acknowledged and appreciated. He is a valuable asset to your team, and his efforts should be recognized through promotion or compensation. Warm regards, The Millamena Family

Subject: Commendation for Exceptional Employee at Target Date: August 4, [redacted] Address: [redacted] Pond Path Rd, South Setauket, NY 11[redacted] To the Management at Target, I wanted to express my gratitude for the exemplary service provided by your employee, "Nick." On a recent visit, Nick's assistance stood out for its exceptional quality. Despite my uncertainty about his specific role, his impeccable customer service skills were evident. During our visit on Sunday, August 4, [redacted], Nick went above and beyond to help my wife and me locate a specific item. He began by guiding us to a related aisle and, after further explanation, grasped exactly what we needed. Leading us to the product we sought, Nick's assistance was invaluable. Impressively, he also promptly aided another customer while ensuring we were taken care of, demonstrating his dedication to all patrons. Nick's dedication to providing outstanding customer service deserves recognition. His professionalism and commitment make him a valuable asset to your team. I sincerely hope that his exceptional efforts are acknowledged through promotion or commendation. Warm regards, The Millamena Family

I appreciate your time. We purchased a KidKraft kitchen for my grandchildren, and they absolutely love it. However, the one gifted to us for our home arrived damaged, used, dirty, and with missing parts. Despite dealing with KidKraft for over two months, all they offered was to send the missing parts, not replacing the damaged or dirty ones. As I tried to assemble the kitchen, it became evident that it was indeed in used condition, as the screws wouldn't fasten properly due to being stripped. Unfortunately, I don't have the purchase details or a receipt as it was a gift, but I believe it was bought in the Dallas/Fort Worth area at Target. KidKraft advised me to contact you directly. I have a distressed 4-year-old granddaughter eager to play with her BOHO Bungalow Kitchen. I have images of the damage for reference. Any assistance in resolving this matter would be greatly appreciated. I seek a new, functional kitchen and am willing to return the current one if provided with a BOL or return it during our next visit. Your help is invaluable. Sincerely, Ann T.

I am typically not one to complain, but I had a frustrating experience at the Abington Mass Target on Friday. The end cap was clearly marked with a price, along with a gift card offer for purchasing 3 items. At checkout, the price did not ring up. While the employee was nice, she came off as slightly rude and annoyed, repeatedly saying, "this happens 3 times a day" and mentioning they are instructed where to place the stickers. I don't care about that. If the end cap is incorrect, it needs to be fixed. Why am I, as the customer, pointing out errors in your store's pricing at the register? It's embarrassing, frustrating, and not my responsibility. My family spends a significant amount at your stores monthly. I just want to pay the price the item was marked at. The cashier seemed apologetic but when the front end leader mentioned it's a daily occurrence, it only added to my frustration. Please correct the error and refund me the amount the item was labeled at. Thank you.

I made an order online for pick up at Target in Columbia, Mo, 24 hours ago. The charge already went through on my debit card. When I called to inquire, the first person I spoke to was unhelpful and didn't want to check my order. After being transferred, the second lady was rude but explained the order couldn't be fulfilled due to product unavailability. When I asked about reversing the charge, she said it couldn't be done and was unhelpful. I expressed my concern about the charge remaining on my card and asked how to resolve it with Target. She wasn't cooperative and even hinted at not contacting them. I want to resolve this without involving my bank, but the customer service experience was disappointing.

I have tried multiple times to apply for a red debit card during the $40 promotion offered by Target. The promotion convinced me it was time to get one. Despite facing continuous website failures, I persisted in applying. After calling twice and being advised to reapply after the promo period, I finally received my card today. Unfortunately, I did not receive the promised $40 discount, which has left me feeling disappointed. As a long-time loyal customer, I have had issues resolved in the past. The website repeatedly failed to progress to the verification stage each time I applied on my laptop. I am seeking assistance from Target to honor the promotion or find a resolution as spending weeks trying to secure the card and promo without any results is frustrating, especially after being assured I could still receive the deal post-promo.

I recently visited a Target store at Harlem Irving Plaza and had a disappointing experience at the Starbucks inside. When I requested a senior discount, the staff member serving me was rude. I inquired about the ownership of the Starbucks within Target but received no response. I attempted to contact the store manager but did not receive a reply. This lack of customer service is concerning, especially as a frequent shopper at the store. I hope to have this matter addressed promptly. If I do not receive a response, I may need to escalate my concerns to the headquarters in Minnesota. I hope to resolve this issue without further escalation. I appreciate your attention to this matter. Thank you, Thaddeus M.

Hello! I recently had a court hearing against Target Optical on 07/17, and the final judgment ruled that they owe me $[redacted]. Despite multiple attempts to contact them via phone and in-store visits, I have not received any information regarding the payment process. My case number is 50-[redacted]-SC-[redacted]-XXXX-SB. I am hoping to find out when this issue will be resolved and if further legal action is necessary. Thanks!

I submitted a payment of over $2,[redacted] for my red in early July with a due date of July 25th. When I called on July 23rd to check if they had received the payment, they informed me that they had not. Following this, I requested a stop payment from the bank and on July 24th, made a phone payment for the full balance to Target. Despite informing them about the stop payment on the missing check, they stated that if the check reappeared, it would be deposited, and I might incur a returned check fee. Despite being advised I could dispute the charge, I was later told it couldn't be removed. Upon reviewing my statement, I discovered the check was posted to my account on July 13th but was not deposited. I believe the returned check charge should be waived. Thank you.

Every year, my 4-year-old granddaughter selects a theme for her birthday party. This year, she chose her favorite store, TARGET. The celebration was filled with elements she adores about Target - with guests dressed in red shirts, khakis, and name tags. Activities included play Bullseye money and a Dollar Spot where kids could pick out take-home treats. Even Ella's mom got her nails done in Target style! Porterville Target store was incredibly supportive and provided us with some merchandising items that made the party even more special.

I am Melinda writing to request the return of the Target Bull Terrier in your advertising. My husband and I, members of the Orange County Bull Terrier Club, along with many others, miss the charming "bully" in your ads. Previously, your advertisements were clever, creative, and cute, but they have now become dull. Additionally, we no longer see the Target Bull Terriers in stores. Our national club used to host a contest to find the best Target Bull Terrier nationwide. Please consider bringing back the beloved "bully" to your campaigns. Thank you for your attention to this matter.

This is the second time I have placed an online order, and it's now been over 4 hours without any update on when I can pick it up. Despite the initial 2-hour estimate for order completion, the delay has caused significant inconvenience as I needed the items urgently. When contacting the store, I was unable to get information on my queue position or a possible pickup time. It's frustrating not to receive basic information after waiting for hours. It seems evident that the store is understaffed, leading to this long delay. I am incredibly disappointed by this experience, and it reflects poorly on their customer service. It's essential for businesses to communicate with customers about delays and provide realistic timelines. The suggestion to cancel the order and shop in-store is unreasonable. The service at the Bainbridge Ohio store has been disappointing and needs improvement.

I recently rediscovered my love for shopping! I had a frustrating experience at Walmart while preparing for my granddaughter's baby shower. After feeling overwhelmed by the disorganization and unhelpful associates, a friend took me to Target. The difference was like night and day! At Target, I was assisted promptly and even received fantastic suggestions for the baby shower decorations. Since then, I've been sharing my positive experience and have not returned to Walmart. Thank you for the exceptional customer service at Target! 🌟

I have been a customer at your Target East Hanover store (Store Number [redacted]) for years and generally have had a positive shopping experience. However, I would like to address an issue regarding the condition of the bathrooms at this location. Both the general bathrooms and the Family bathroom have a strong smell of mildew and an unpleasant acrid odor. The cleanliness of the bathrooms is below standard, reminiscent of a gas station restroom, and I have noticed large flies inside almost every time I visit. In comparison to other Target locations like the new Parsippany store, the bathrooms at East Hanover are lacking. I kindly request that you consider renovating the bathrooms to provide a more pleasant experience for customers. Thank you for your attention to this matter.