Target Customer Service Issues

I attempted to submit my resignation and asked for an exit interview with corporate to address the concerns I have documented, including evidence in pictures. However, Farrin from HR mentioned that exit interviews and two weeks notice are not conducted and suggested I leave if I am dissatisfied. I am seeking a conversation with someone from corporate to address a range of issues, including potential OSHA violations supported by photo proof, instances of harassment, discrimination, retaliation, and favoritism.

I am uncertain where I should address my feedback to Target regarding a concerning encounter with one of their trucks while vacationing in Montana. My complaint was not accepted on the corporate site hissingkitty.com due to a missing "company" field, as we are a retired couple, not a company. On September 20th in the afternoon, a Target truck tailgated us aggressively on Highway [redacted] in Lincoln, MT. The truck stayed dangerously close to us for miles at about 65 mph in a 70 mph zone known for deer crossings. We frantically searched for a safe spot to yield but were unable to. The truck's behavior was alarming, and we felt in danger. We have video evidence of the incident but couldn't upload it to the site. I wanted to share our experience to raise awareness of this issue. Should I direct this complaint elsewhere with attached photos? Thank you for your attention. - Jim

I am having trouble with the "Add to Box" feature on the website. It is not functioning properly, making it difficult to add items for a single order. I am experiencing issues where only some products are eligible, and others are not combining in the same box. My main goal is to consolidate everything into one order to qualify for free shipping, even if it takes longer to process. The estimated hour-long wait time for assistance is excessive and not ideal. I attempted to contact Customer Service but faced difficulties accessing the queue. Instead, I was bombarded with sales pitches and unable to reach actual support. The current situation is frustrating, and it is essential to improve customer service practices.

I attempted to place an online order but encountered a password problem. After calling 1-[redacted], I dealt with Kyle and then Daryl, who used what seemed like a fake name. When asking for a supervisor, the call was mishandled and ended abruptly. On the next call, Gabby hesitantly transferred me to Steve, who seemed uninterested and mentioned a 72-hour resolution time. When requesting Steve's superior, I had to persist to get more information, and eventually spoke with Luis, who also claimed to be a senior supervisor. He indicated a 24-48 hour wait due to a failed password reset. I expressed concern about the delay affecting Target Investors and the need for more efficient technical support. It's crucial for employees to provide proper identification without giving false details to address issues effectively.

Good afternoon, I recently bought 2 RockIt Twist toys from LeapFrog, one green and one purple. The total amount was $99.98. I received a $10 discount for spending over $50 and used a gift card ending in ****[redacted] with a balance of $30.58. With tax included, my total should have been $65.70, but I was charged $96.28. I have screenshots of the breakdown of costs, the RockIt Twist toys, and my gift card on my Target account. I kindly request this error to be corrected promptly. Thank you for your assistance, Amanda J.

To Whom It May Concern, I recently received a digital Target Gift Card, added it to my Target app wallet, but faced difficulties using it at the store. Despite adding the gift card and ensuring it was in my wallet, the scanner at the register failed to recognize it. Even after seeking assistance from the manager, the issue persisted, resulting in inconvenience and frustration. The explanation provided, stating that late additions to the wallet might not register, left me feeling deceived and unable to use the gift card as intended. This experience has tarnished my perception of Target, a store I previously admired. I kindly request a resolution to ensure gift cards are consistently read when scanned from the wallet. Thank you for addressing this matter promptly. Sincerely, [Initials]

Upon moving and updating my account information on Target's website for autopay, there seems to have been an issue with the payment being processed correctly. Despite entering the new routing and account numbers accurately, a significant late fee was charged due to the payment not going through. I contacted Elisa, employee ID [redacted], who was hesitant to reverse the charge. Given the uncertainty of her identity and affiliation as a Target employee, I am seeking to escalate this matter to Target management. It is my belief that I shouldn't be penalized for a possible error in Target's system.

I visited your Seekonk store last Saturday to buy my usual 1.5 quart of Market Pantry cotton candy ice cream. I had checked the website and saw it was in stock before coming, but it wasn't in the freezer when I arrived. The freezer section was empty, and an employee told me they couldn't restock because someone called in sick. I returned the next day as advised but it still wasn't there. I came again today, and it was still not stocked. There is an empty space for it on the shelf. This recurring issue of items being shown as in stock online but not actually available in-store needs to be addressed. I have a photo of the empty shelf if needed. Please investigate and let me know when the ice cream will be back in stock.

I recently purchased an item online but attempted to exchange it at the North Haven, Ct store without my Target card. They instructed me to return the item and when I returned with the card, I was informed that online purchases couldn't be returned or exchanged in stores. I tried to get help through online customer service but was unsuccessful. This inconsistency and lack of assistance have been frustrating as I've never encountered such issues before. I'm left with a brand new $60 item that I'm unable to return. I hope Target can resolve this situation by providing a credit or accepting the return, otherwise, I may have to shop elsewhere. Thank you.

Dear Target Customer Service, I recently purchased two bathing suits online in June for a dive trip in November. Unfortunately, upon trying them on closer to my trip, I realized they are too big. I visited the Ortega location in Jacksonville, Florida, to return them but was informed that due to them being clearanced out, I couldn't get a refund or store credit. While I understand not receiving the full amount, I believe store credit at the clearance price would have been a more customer-friendly solution. It appears there's a new policy in place where once items are clearanced out, customers are unable to return them. Working at Costco, I appreciate good customer service and believe Target could improve its policy. It seems that the focus is now on profits rather than customer care, which is disappointing. I realize asking for a refund after six months is longer than usual but receiving store credit for unworn items with tags intact seems reasonable to me. I hope this feedback reaches the appropriate department at Target. Thank you, C. Capel

I am frustrated with Target's pricing discrepancies between online and in-store purchases. Today, while planning a trip to Target in Watertown, Massachusetts, I noticed that both Target and Home Depot offer product availability information on their websites. However, Home Depot maintains consistent pricing whether you buy online or in the store, unlike Target. To avoid overpaying at Target, I've found two strategies. One is to order online for in-store pickup, although this can be inconvenient for small purchases. The other is to request price matching at the cashier, which feels unnecessary since Target sets the online prices. At times, the in-store prices are unclear, causing delays at checkout as I verify each item's price. It seems odd that I get a better price when an employee shops for me compared to when I shop myself. I seek consistency and fair pricing practices from Target to ensure a smoother shopping experience for everyone.

To the concerned party, My name is Elisia, and I am a high school junior. Approximately a year back, I discovered my passion for assisting the homeless by volunteering at a local establishment that offers free meals to those in need. During the summer, I repurposed unwanted shirts into tote bags for a service initiative. These bags are intended to be donated to the Orange County Rescue Mission, where homeless individuals find shelter. I kindly ask for donations (listed below) to fill these tote bags. Even expired or damaged goods that would otherwise be discarded could be beneficial. As a major corporation, your willingness to aid the homeless holds great significance. I engage in activities with children at the Rescue Mission, and small gestures greatly impact their happiness. Providing school supplies or toys to them can be life-changing. Similarly, for adults, receiving a bag of essential items conveys care and support. The gratitude and enlightenment I gain from interacting with the homeless drive me to give back. If you have excess or surplus items, please consider contributing. Your donation would serve a noble purpose and bring smiles to those in need. I reside in Irvine, Ca [redacted]. Please advise on the appropriate steps moving forward. Thank you for your consideration. Best regards, Elisia L. Requested Items: Critical Needs: - Diapers (sizes 5 and 6), Pull-ups (sizes 3T-5T) - Baby wipes Household Essentials: - Hygiene products - Feminine hygiene items - Hair dryer - New bedding and towels - Hair care products (shampoo, conditioner) - Toilet paper and napkins - Cleaning and laundry supplies

I visited the Rosemead Target branch, and for the second time, the tech department refused to assist me with checking out. I find it puzzling as they weren't busy. They could have helped me, but they declined. If the store policy mandates customers to check out only at the front instead of using any available checkout stations, I find it to be quite impractical. I prefer a faster and more convenient checkout experience rather than waiting at the front like it's a bus stop. I recommend that the store reconsiders its customer service approach promptly.

Last Saturday, my daughter and I visited Target West to shop. After spending half an hour selecting items, we proceeded to check out. Unfortunately, our check, amounting to over $[redacted], was not accepted, causing confusion among the check-out staff. It took some time for us to be informed that Target does not accept checks surpassing $[redacted]. Despite our offer to reduce the amount by removing items from our basket, we were informed it was not possible as it was all from the same checking account. Frustrated by the lack of information provided at the checkout, we ultimately abandoned our shopping and left. I suggest that Target ensure all staff are aware of this policy and display prominent notices at every register to prevent future incidents like this, as this experience left us quite disappointed.

The Wes Peterson store in Chicago is severely understaffed. Despite locking their fitting rooms, they lack enough personnel to assist customers. I waited for 10 minutes after requesting assistance, even with video evidence showing my presence in front of the camera, yet no staff arrived. When I complained to the only employee at the front, they couldn't find anyone to help. This lack of service is extremely disappointing. It is crucial for stores to be adequately staffed to prevent such issues in the future.

In order for us to access the 20% discount at your store as a retired Veteran with [redacted]% disability, my wife visited your website but encountered difficulties obtaining the discount. Unlike experiences at Lowe's, where simply presenting my discharge, retirement date, and rank sufficed to receive a consistent 10% discount, your website requires excessive documentation that we are unfamiliar with submitting. We appreciate your efforts to verify my veteran status; however, the extensive process is significantly more complex than needed. Other retailers like Kohl's offer a 30% discount without the need for detailed verification. Simply presenting a retired ID card seems like a reasonable way to confirm eligibility. Unfortunately, the current requirements on your site have made accessing the additional discount too challenging for us.

I am Harold and I am facing challenges while applying for a seasonal position at Target in Bloomington, IN. Despite reapplying with a different email, the store cannot locate my application in their system. I have received prompts to schedule an interview, but I am unsure how to proceed, even after speaking with in-store staff. I am eager to apply and seek assistance from the store management to resolve this issue. The recent email warns of being passed over if I do not complete this step, which is disheartening as I am genuinely interested in the position. This process has been more frustrating than applying to other stores, and if it continues, I may have to reconsider shopping there.

Order # [redacted][redacted] Hello, I purchased an air fryer from your Coeur d'Alene store. Upon arrival, I realized the item was too small and decided not to take it. The store representative scanned the box. I did not have the box in my possession at any time; it never left the store. I was expecting the cost of the item to be refunded to my credit card through Paypal, but that did not happen. Instead, I received a Target EGift card as a refund. This is not what I wanted. As per your refund policy, I should be able to have the charge removed from my credit card, not issued an EGift card. I kindly request that this adjustment be made. Thank you for assisting me in resolving this matter. Sincerely, Larry S.

Order # [redacted][redacted] Hello, I am reaching out regarding my recent purchase of an air fryer machine at your Coeur d'Alene store. Upon arrival and inspection, I found the item to be too small and opted not to take possession. The representative in the store scanned the box, and the item never left the premises. However, instead of the expected refund to my credit card through PayPal, I received a Target eGift card. As per your refund policy, I am requesting that the charge be refunded to my credit card as originally intended. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you, L. Seat

We recently bought a portable basketball hoop from Target online for $[redacted] for our grandkids. We used a Target Mobile Coupon for 25% off one toy, but it didn't work. Customer service explained it wasn't valid for sporting goods, only toys. We feel disappointed since a basketball hoop is something kids play with. We found the coupon offer misleading and unfair since it didn't cover a fun item like this. It's frustrating as we're trying to buy Christmas gifts for kids and any savings would help. Isn't a portable basketball hoop considered a toy when children play with it outdoors, shooting hoops on their driveways? It's frustrating how the coupon terms are limiting in this case.