Supercell Customer Service Issues

Subject: Urgent Assistance Needed to Recover Scammed COC Account To the Support Team at Supercell, I am reaching out with urgency and concern following a distressing incident involving my Clash of Clans (COC) account. Recently, I was the victim of a scam where an individual deceived me while expressing interest in purchasing my COC account. The scam unfolded through a series of steps outlined by the fraudster, including sharing account protection codes and login details. Regrettably, I complied with the initial request for account protection codes, leading to unauthorized access to my account and the removal of associated contact information. This COC account holds great sentimental value to me, having dedicated significant time and effort to it since [redacted]. It is also linked to my longstanding Clash Royale account, which adds to the distress of potentially losing access. Despite my oversight in not thoroughly vetting the "deal process," I was unaware of the risks involved. I can provide essential details to aid in the recovery process, such as the prior email, linked phone number, player ID, and previous account protection codes. I am earnestly seeking your assistance in regaining control of my COC account and restoring my trust in the platform's security measures. Your prompt attention to this matter is greatly appreciated, and I anxiously await your response. Sincerely, Shoaib J. Player Tag: YOPJVP9LO Prior Supercell Email: [redacted] Account Protection Phone No.: [redacted]

My account was disconnected by Supercell on September 26. When attempting to log in, it shows that this account is not connected to Supercell. Later on, friends noticed the account was active online. Unfortunately, my account was hacked due to insufficient protection. Without a protection code, I'm unable to leave a message. Today, the account has been removed from the clan. I kindly request Supercell to assist in reclaiming my account. I have provided the necessary details below: Tag : #PRL8LG090 Name : ⚔️ J O B I N ⚔️ Clan : Malayali Chungz(Left) Email: [redacted]

I have forgotten which email account I used for my Supercell ID. Unfortunately, I no longer have access to that account. I have my Gmail account, but I am unable to open the game using just my Gmail credentials. When I attempt to connect using my Gmail account, the system prompts me to log in using my Supercell ID. I have tried reaching out to "Help and Support," but the new O.T.T.O bots were not able to assist me even though I provided the correct details. Therefore, I am looking to either delete my current Supercell ID or change the email associated with it. I am confident that I can provide proof of ownership for the account and hope that Supercell can assist me in recovering it.

I believe my Clash of Clans account has been compromised. Recently, a friend accessed my phone without my knowledge and shared my login details with a stranger. I tried to secure it by changing the email, but I couldn't activate the account protection as the verification code didn't arrive. Sadly, the account was locked by the unauthorized person who then sold it to another individual. When I attempted to recover it through the in-game settings, it requested a recovery code that I do not possess. I do have additional information about the account like the creation date and first purchase. Any assistance with this matter would be greatly appreciated. Thank you.

Good morning, I am having an issue with Clash of Clans. This morning the game won't open. I've restarted the connection (using mobile data), rebooted the phone, uninstalled and reinstalled the game, but it still won't open. I don't know how to contact the Clash of Clans team, so I'm writing here. I want to point out that the game was working perfectly until yesterday. An update was released yesterday, so that might be related. I look forward to a response. Have a nice day.

Hello, I recently discovered that my Clash of Clans account has been permanently banned. I am confused as I had not logged into the game for several months. I suspect my account was hacked since I had my personal information stolen earlier this year, leading to multiple compromised accounts on various websites. I have since secured all my emails and passwords to prevent future breaches. I am seeking to appeal the ban, as I was not in control of my account when the incident occurred. Additionally, I am interested in knowing if the individual who compromised my account may have sold it, leading to the ban. Thank you for your assistance.

I suspect unauthorized access to my account. During a game, an unknown person logged in, leading to a back-and-forth login struggle until it ceased. Prior to this incident, I noticed discrepancies in my decks but disregarded them. The concern arises as the system prompts a verification code. Despite having email access, the code fails to send when attempting to enhance security features or modify the email address. Multiple attempts to trigger the code have been unsuccessful.

Hello, I had an account under [redacted], but it got blocked and I lost access. However, I could still play because it was linked to GameCenter on my iPhone. I sold my iPhone in March and switched to Android. I have been unable to access my account for six months now. My village was named Danil, and I was in the clan Alastor. I last played in the spring of [redacted] on an iPhone 12, previously on an iPhone 11 and Xiaomi Mi A1. I have had this account for a long time, please help me transfer it to a new email.

After I got my phone back from the repair shop on October 20, [redacted], I played my game as usual. However, on October 22, [redacted], I was unable to log in to my game account. The repair guy denied any involvement, even though my account name was changed and my account protection number altered. I used to have [redacted] as the last four digits. I tried emailing Supercell multiple times with screenshots of my account and Google Play achievements, but I didn’t receive a satisfactory response. I have been a longtime player of Clash of Clans, and I just want my account back. Please assist me in resolving this issue.

I recently got my mobile back from a repair shop on October 20, [redacted]. I was playing my game as usual until yesterday, October 22, [redacted], when I couldn't log in to my game ID. I spoke to the repair person who denied any involvement. The name change cost me [redacted] gems, and my game name "Sukritthapakazi" was altered. The account protection number's last four digits also changed from "[redacted]." My entire game progress vanished suddenly. I have reached out to Supercell four times via email, attaching screenshots of my account and achievements on Google Play, but I haven't received a satisfactory response. I have been a dedicated player of Clash of Clans for a long time, and I am simply seeking assistance in retrieving my account.

I am having an issue with my Supercell ID email being changed without my knowledge. This situation is preventing me from updating it since the process requires an OTP that is sent to the altered email, which I don't have access to. While I can still enter the game because my device was not removed, the individual who changed the email can also log in. Unfortunately, I am unable to log in on another device. I am kindly requesting Supercell to either update the email associated with my account to [redacted] or disconnect the account from the current one while still retaining the gameplay progress. I would appreciate any assistance.

Dear Clash of Clans group, I recently made a mistake and need your assistance once again to resolve the issue. I sought help from your live chat customer service and they quickly connected my lost village to an email address. Unfortunately, I accidentally provided the wrong email address at that time. Upon reviewing my emails, I discovered the error and now wish to connect my account to the correct email. I appreciate your support in resolving this matter. Here is the correct email address: [redacted] Thank you for your help.

On October 5th, I attempted to log in to Clash of Clans and discovered I couldn't access my previous village. The email I used before, [redacted], was no longer linked to Supercell ID. Despite contacting Supercell support, I found that the account had Supercell ID protection activated, preventing me from recovering it. I had only linked my village to Supercell ID in the past and had not previously activated protection. I possess all the necessary data for my account. I kindly request the return of my lost or potentially stolen village.

Hello, I attempted to change the email on my Supercell ID account two years ago and have since lost access to my account. Please assist me. I have provided all the requested information. My player tag is #990V088G9, and the player's name is Tichur B. The clan name is "Tichur Youth." I have another email that is not linked to my Supercell account. Please help me as soon as possible.

Hello, I would like to report that my account number #8V2JQ02LQ has been hacked. I have been unable to access it since yesterday. The account name is REIVILO. The email address is [redacted], HQ level 14, clan La meute. It no longer displays my email address but shows the following one: [redacted] When I try to recover my username through my email, I receive nothing. How can I regain access to my account, please? Thank you for your attention. Sincerely,

Hello Supercell, I recently came across the news about the Brawl Pass, and it has left me feeling disappointed. It seems unfair that only paying players can access the Brawl Pass, while free players like me now have to pay for something we used to get for free. The change from gems to money has taken away the fun and turned the game into a pay-to-win situation. Previously, both paying and free players had an equal chance. If the update goes forward, I urge you to consider removing the paid aspect to keep the community content. On another note, I hope you reconsider removing Chroma Credits as they are valuable, and I have worked hard to earn them. It would be appreciated if their rarity could be preserved. Thank you for your attention. -Keanu

I recently discovered some suspicious activity on my account. After logging in, I noticed that my Supercell ID was changed to an email ending with rambler.ru, which I later found out was the work of a hacker. This individual logged me out, causing me to lose all my in-game progress. I attempted to reach out to Supercell, but the new AI in the "Contact Us" section did not grasp my problem accurately and was unhelpful. Games like Clash Royale provide a live chat option to speak directly to an agent, but unfortunately, Clash of Clans lacks this feature. I would appreciate any assistance you can provide.

I have been playing Clash of Clans by Supercell daily for several hours. However, over the past two days, I have encountered a significant problem. Approximately every 15-20 seconds, the game disconnects, prompting me to reload. Despite having a stable and strong internet connection, this issue persists. To complicate matters, one of my clan members began experiencing the same problem today. This issue hinders our ability to attack effectively, resulting in lost attacks. I kindly request your prompt attention to resolve this matter. Thank you for your assistance.

Whenever I enter my email for recovery, I do not receive the verification code. I have tried many times and looked for previous verification codes, but found nothing helpful. Some time ago, I tried to change the email linked to my account as I completely lost and forgot my email. When I check my account, this is my email: [redacted] I realize my account in Clash of Clans is linked to this email. I am trying to recover my account, but I do not receive the verification code. I have tried many times. I want to recover my account, please help.

I received an email stating my village connection was lost with my Supercell email. When trying to log in, it says my Supercell account no longer has my village. I need assistance restoring my village to my Supercell account. My village name is КÃÑÎКÎ.КÛÑ with ID: #8V9LU8JUQ. It's a Town Hall level 13 at level [redacted], and its Clan is فرسأن العرب. It was linked to my email at [redacted] My current phone is Vivo S1997, but I first played on a Huawei Y7 Prime [redacted]. I have all the necessary information to solve this issue quickly. Please help me resolve this matter soon.