Supercell Customer Service Issues

My Supercell account has been compromised, and the password has been changed. I am unsure if the thief has also changed the associated email address. The email that was stolen is: [redacted] The village ID is #9Y29J08VC and the current village name is Ahmad_S300, previously known as ХАСН СЮ. The current tribe name is ابطال حلب, and the city's bottom level is 12. The village was initially created on a Samsung J2 device, and was later accessed on a Samsung J2, Samsung J6, and Infinix Note 10. It was established in Syria, in Damascus, on August 28, [redacted].

Subject: Urgent Account Recovery Request - Clash of Clans Dear Supercell Support Team, I am writing to inform you that my Clash of Clans account has been hacked, and I have lost access to it. I am reaching out to you for assistance in recovering my account. Details of my account: - Game: Clash of Clans - Player Name: Jack Sparrow 1 - Clan Name: Black Pearl - Town Hall Level: TH13 - Player Tag: #YROV2GGRQ The hacker changed the login credentials, and now I cannot access my account. I suspect a phishing attempt or security breach caused this compromise. I have invested 5 years in playing this game and request prompt assistance in recovering my account. I am willing to provide verification to prove ownership. I hope you prioritize my case and help me restore access to my account soon. Your help is greatly appreciated. Thank you. Sincerely, Osama U. [redacted]

After returning from vacation and noticing an update, I now find myself unable to access one of my accounts among the 15 I manage. Despite multiple attempts with assistance from my family, we are unable to determine the reason behind the issue. There's no apparent suspension or ban on the account. I generally keep to myself within my clan for clan wars and don't engage in chat with others. The only possible explanation I can think of is a glitch that occurred while playing on different Wi-Fi networks during my trip. It's puzzling that I can retrieve accounts numbered 1-10 and 12-15, yet the 11th account is the one presenting difficulties. I would appreciate any assistance you can provide. Thank you.

Hello Supercell, I need assistance as my account was hacked on April 28th or 29th. The hacker changed my access, preventing me from logging in and playing my game. Despite receiving an email, the hacker altered all my account information, including my email address. My profile tag is #2V8CRJ9LP. Previously, my name was Pepon, and I was actively playing on Town Hall 14. I belonged to the clan ⚓Ship WrecKed⚓, where I held the position of co-leader, bestowed on December 8, [redacted]. On April 30th, the hacker left my clan. I kindly request your help in recovering access to my account.

Hello! My name is Fernan from the Philippines. I need assistance as my two Clash of Clans accounts, which I've had since [redacted], were hacked earlier today on May 22, [redacted], around 4pm. The hacker changed both my email and contact number. I am reaching out to seek help in resolving this issue. I am willing to provide any necessary information to prove my ownership of the accounts. I apologize for any oversight in securing my accounts and I appreciate any help you can provide. Thank you for taking the time to read my message.

Здравствуйте, уважаемая служба поддержки. Хочу обратить ваше внимание на то, что кто-то получил доступ к моему аккаунту, и я не знал, как с этим справиться. Когда я впервые зайду на свой аккаунт через 2 дня, обнаружил, что он был заблокирован. Хочу подчеркнуть, что никогда не использовал читы или проводил мошеннические действия. Пожалуйста, помогите мне подать апелляцию и вернуть доступ к моему драгоценному игровому аккаунту – мне очень сложно расставаться с таким прекрасным аккаунтом. Я изучил правила и теперь более осведомлен. С уважением, К.

Good morning Supercell, My account remains banned for 30 days on accusations of phishing. I was trying to recover my old account, and now I am banned. Please reconsider this decision. Here are the details of the accounts: Banned Account: Name: jjjjjjj Tag: #G02VQVQRU Townhall: 5 (progressing to 6) Clan: lorman Old Account I tried to recover: Name: capt.oidale Tag: #2CCQYRQ9 Townhall: 9 I forgot the email linked to my old account, which caused the issue. I enjoy playing your game and have invested time in it. Kindly lift the ban and assist me in recovering my old account. Attached are screenshots of capt.oidale Village and the ban notice for my new account. Your help is much appreciated. jjjjjjj/capt.oidale

I'm having trouble receiving the verification code for my Supercell ID when I enter my email. I've been attempting to access my old Clash Royale and Brawl Stars accounts for some time now without success. Despite checking my spam and junk folders multiple times, I'm unable to locate the verification codes. I've made significant progress in both games, and I'm eager to regain access. Any assistance in helping me log back into my accounts would be greatly appreciated.

Hello, I am reaching out regarding a request for assistance in recovering my Clash of Clans account. I used to play this account a while ago and it was not linked to my Supercell account but connected to a Facebook account associated with the email provided in this support ticket. I would greatly appreciate any help you can provide in this matter. I had ceased playing on this account due to focusing on my studies and also have another Clash of Clans account that I currently use under the name TONY STARK!!1. Thank you for your support and have a wonderful day.

Yesterday, I lost my phone and unfortunately, my Supercell account was hacked soon after. I'm seeking help to regain access to my account. The account was initially linked to [redacted] before I changed it to my current email address due to personal reasons. The hacker seems to have activated account protection and I'm being prompted for account protection codes that I don't possess. Initially, my first names on the account were "Mysterious Maker," then I changed it to "Upreti Brothers," and finally, the current name. The account was created on 21 April [redacted] and I also have a receipt for the gold pass.

I hope you are well. I need your help, please. My account was stolen by someone who hacked my email and changed the email associated with the account. The old email is still on my phone, and the account name was "Mother of Roses" before, but it has now been changed to "The Boss." The account profile is #GVG0JCG0. I hope you can assist me in recovering it, and I have all the necessary information. Best regards. Here is my account that I created initially: [redacted] Please follow up on this matter and verify my claims. Check the account and its information from when the village was first created. Thank you.

Hello, my account has been locked for two weeks now, and despite multiple attempts to unlock it, I have had no success. Unfortunately, my friend managed to gain access to the account and requested its permanent closure through Supercell support, resulting in the ban. This situation feels unjust, and I am reaching out for assistance to recover and reopen my account so I can continue playing Brawl Stars. Please, Noam, help me regain access to my account. The support provided by Brawl Stars has not been helpful to players like me.

Hello Supercell Support Team, I am reaching out for assistance as I have lost my Townhall 12 account due to losing my old phone and forgetting the password for my email address. While I have connected my account with Supercell ID, I am unable to retrieve the code. Could you please send the Supercell ID code to my alternative email address? I am willing to provide any necessary details related to my account for verification purposes. Account Details: - Account Name: king - Player Tag: #9VGGPL088 - Townhall 12 (not fully upgraded) - No guild affiliation - Supercell ID: [redacted] - Recovery Email (for code delivery): [redacted] Your help in recovering my account would be greatly appreciated. Thank you.

Hello, I recently returned to Clash of Clans after a long break. Upon reinstalling the game, I discovered that my original village was lost. I researched the process to recover it, and it seems I need to reach out to you via email to provide the necessary details: Lost Account: - Player ID: #2PQ0GVYCR - Village Name: @Dr.Shadow@ - Town Hall Level: 9 - Clan: Fiery Twisters - #PPV8R2YC New Account: - Player ID: #GPGQUJJJ9 - Village Name: ABC - Town Hall Level: 2 - Clan: None I am using the email address [redacted] for my new account. I am hopeful that you can assist me in recovering my lost account. Thank you.

Dear Supercell Support Team, I hope this message finds you well. I am writing to inform you about an issue I am facing concerning my Clash of Clans account, which was previously linked to my old iPhone 5. Recently, I have encountered a problem where the app is not functioning on my device, preventing me from accessing my account and playing the game as usual. Unfortunately, I am unable to remember the specific Apple ID or Supercell ID email associated with my account, which is making it challenging to resolve this issue. Despite this difficulty, I am willing to provide additional information about my account that may assist in verifying my ownership, such as my username (KROO #RYR2R9JG), player level ([redacted]), clan name (KROO), approximate account creation date ([redacted]/[redacted]), and recent transactions details that I do not recall. I am hopeful that with this information, we can work together to find a solution that allows me to regain access to my account on my new device. Any guidance or next steps you can provide would be greatly appreciated. Thank you for your attention and support in this matter.

A few years ago, I lost access to my Clash of Clans account. I cannot recall the exact timeframe of when I last accessed it. Feeling disheartened about retrieving my original account, I started a new account named "Mini Major" to begin anew. Fast forward to today, Supercell allows multiple account linking through a Supercell ID. In an attempt to recover my old account, I created a new email. Unfortunately, they requested information I no longer possess. When I explained this, they unexpectedly banned one of my current accounts. Now, I am facing a 31-day ban for simply trying to regain access to my lost account.

I am extremely frustrated with the lack of support I have received regarding my COC account. After providing all the necessary information to retrieve my old account, your support team wrongfully banned me without any explanation. I have been a dedicated supercell player for a long time, investing countless hours across your games. The Ultimate King #QQUJYCVL account in Clash of Clans belongs to me, and I am demanding to have it reinstated immediately. If this issue is not resolved promptly, I will have no choice but to escalate my complaint to the Better Business Bureau.

I let a friend borrow my SuperCell ID to play Clash of Clans for a week, but now they won't give it back. They changed the email, phone number, password, and added protection to the account. I've contacted SuperCell customer support and explained everything, but they keep asking for a verification code that I can't receive since my friend changed the phone number associated with the account. I've put a lot of effort into building up this account over the past six years, so I'm really hoping to get it back. Any assistance would be greatly appreciated.

Hello, I'm happy to be able to reach out to you here. I'm a devoted fan of Clash of Clans. Recently, I discovered an issue with my Google email as it has been banned. This raised concerns regarding my SC ID linked to it, leaving me disappointed that I cannot change the SC ID using my original Google email. I am feeling anxious about this situation. I kindly request your assistance in updating my email address. I am able to provide evidence of this problem through photos or short videos, although I am unable to attach them here. My SC ID is [redacted] I truly appreciate your support in resolving this matter.

Hello Team Supercell, My Clash of Clans account has been compromised. I did not receive any emails regarding changes to my Supercell account. When I attempt to log in, I see a Russian email address associated with my account. I need assistance in recovering my account, which is very important to me as it is my initial Clash of Clans account. Player Tag: #8Y8RPUQPP Account Name: REBILLION WASI Town Hall Level: 15 XP: [redacted] To verify my ownership, I am listing the name changes on my account from Raja Ali to Raja Wasi and finally to REBILLION WASI. I would greatly appreciate your help in recovering my account.