Supercell Customer Service Issues

I encountered an issue with my Clash Royale account. I had previously shared it with a friend, with both of us playing on it. Recently, when I tried to log back in, I discovered that my friend was still using the account. I attempted to reclaim it through in-game support, where I provided the necessary information as requested. However, I was unexpectedly banned for 31 days for "attempts to impersonate accounts." I simply want access to my own account and to clarify that this is not impersonation since the email associated with the account belongs to me. My account email is either [redacted] or [redacted] (more likely the latter). My name is Sergio Escalante Ortiz, and my friend's name is Samuel Muñoz Ramirez. I hope to resolve this misunderstanding promptly.

Hello, I need assistance with separating my account due to a community issue. The name on the account is Aliambiratur located on block 14 with reference number 2QVRLU9LC#. Each country has different regulations, all changes should be processed the same day. The email linked to the account is [redacted] to verify that the community in question follows the rules and does not receive harm. It is essential to proceed with caution. I noticed unauthorized devices connected, such as J7, Honor X9PRO, as well as REDMI 9, indicating potential security risks. I am amazed at how things vary. The individual using unauthorized devices is not registered on Google. The authorized account owner is [redacted] Please provide help promptly. My patience has worn thin after more than 9 years of waiting.

Dear Sir, I am Aryan. I regrettably lost access to my Clash of Clans account due to a Supercell ID scam a few years ago. This incident deeply affected me, as the account held sentimental value after playing the game for nearly five years at that point. My attempts to reach out to Supercell have unfortunately been futile, with no assistance provided. If possible, I kindly ask for your help in resolving this matter. The account's connection to my Google Play account before Supercell ID can serve as verification. Thank you for your consideration and any assistance you can provide. Sincerely, Aryan

I recently switched phones and attempted to access my Clash of Clans and Clash Royale accounts, but I did not receive the verification codes via email. I initially thought it was an issue with Gmail. However, after a month, I discovered an email stating that my account had been transferred to a different email address, even though I did not authorize such a change.

Good morning, Supercell! I am Jacob H., an avid Brawl Stars player since its launch. Recently, after switching to my new Android Galaxy phone, I encountered a ban message for account sharing when logging in. I have moved my account across various devices and believe this ban to be a misunderstanding. I assure you that I was solely transferring my account. Please inform me of any necessary proof, and I will promptly provide it. Thank you.

Dear Supercell Support Team, I hope this message reaches you in good health. I am reaching out regarding an issue I am facing with the team chat feature in Brawl Stars and would appreciate your help in resolving it. After conducting a thorough investigation, I recently discovered that the team chat function in Brawl Stars mandates users to be over 16 years old. Unfortunately, I do not recall specifying my age during the initial account setup, so I am unsure if I met the age requirement at that time. Now that I have turned 16, I would like to request unlocking the team chat feature in my Brawl Stars account so I can actively engage and communicate with my team members.

I recently discovered that my Clash of Clans account with Supercell was compromised. The individual who gained access has not only taken over the account but also added 2-factor authentication. I am unable to log in as the Supercell ID was changed by the scammer. My gameplay history is visible on my Play Games account, which directs me to use the Supercell ID. I am seeking assistance in reclaiming my account from the unauthorized user.

Hello, Super Cell company. I have a village stolen under the name "Unknown Identity" (#YLRRLY9CP) and the ID is ([redacted]). The town hall level is 14, and the device I played the game on is a Samsung Note 10. It was stolen around May 14, [redacted]. I've tried contacting you through the game for help and support, but your bot is not responding and keeps closing the conversation. Now, I am waiting for your help in recovering my village.

Hello, I would like to discuss my lost Clash Royale account. A few days ago, I lost access to my account due to multiple Gmail account logins on my device. Recently, someone accessed my Clash Royale account and activated account protection, locking me out of my own account. When I tried to log into my Gmail account, I discovered it had been hacked and I was unable to recover it. I have all the necessary information about my account except for the recovery codes as the hacker linked their phone number to my account. I have reached out to the game support multiple times but have not received any assistance. Any help or tips you can provide would be greatly appreciated. Thank you.

I activated account protection for my Supercell ID on Clash of Clans. Unfortunately, my account was hacked, and the hacker disconnected my Gmail ID from my Supercell ID. Now I'm unable to regain access to my account through any means. When I reached out to the Supercell team via email or support portal, they directed me to use in-game help and support to submit a request. However, every time I try to use in-game help and support, the bot responds with the same error message even though I provide accurate information. The bot seems ineffective and cannot resolve my issue. I would appreciate assistance in recovering my account.

Supercell plans to make game accounts permanent starting on 9/1/23, preventing disconnection thereafter. I perceive this as a threat to my account security. A link is provided to voluntarily disconnect the account before the deadline, but it entails a month-long inability to access Clash of Clans during the process, which appears excessive and unreasonable. I am interested in understanding the consequences of deleting my Supercell account and the reason for the lengthy deletion period. The level of control Supercell holds raises legal concerns, prompting me to question their business practices. I am worried about losing my game progress in Clash of Clans. I play for enjoyment, and dealing with this issue is more challenging than expected. Any insights or assistance on this matter would be sincerely appreciated.

I apologize for the recent incident involving my Clash of Clans account. A disagreement with my brother led to him falsely admitting to Supercell that the account was purchased, resulting in its suspension. Despite my attempts to resolve the situation, he showed no remorse. I have been unable to play for months and deeply miss my old account with the tag #29QGJR9JP under the name NG❤️Aviinab❤️YG. This account, associated with the Nepali Gorkas clan, holds sentimental value as it was created in Nepal around late [redacted] or [redacted]. I would appreciate any assistance in recovering my account. Please contact me at my new email address [redacted] or through WhatsApp, Viber at +[redacted][redacted]. My sincere apologies for any inconvenience caused. Thank you.

Dear Chief Nameste, I would like to extend my sincere apologies for the recent incident involving my brother and our Clash of Clans account. In April, we had a disagreement where my brother wanted to play on my account, but I was concerned about potential issues with account sharing leading to a ban. Unfortunately, my brother took matters into his own hands and falsely claimed ownership of the account to Supercell, resulting in the ban of the account. I was shocked and devastated by this turn of events, especially after not playing for several months and cherishing the memories associated with my old account. The account details are as follows: #29QGJR9JP Tag NG❤️Aviinab❤️YG. If possible, I would appreciate any assistance or guidance you can provide me in resolving this matter. Thank you for your understanding. Best regards, Avinab W.

Hi there, I have a question about changing the location of my supercell ID. I initially created my ID while playing overseas, but now I am back in my home country. I can't recall if I specified the area when I created the ID. As a result, on the local leaderboard in the game, my profile shows up under the wrong location. This issue has been bothering me, and I would greatly appreciate it if someone could assist me with this matter. Thank you so much!

Greetings, I have a question regarding changing the region in my supercell ID. I initially set up my ID while abroad, and since returning to my home country, I'm unsure if I specified the correct region during the creation process as it's been a while. Consequently, on the local leaderboard in the game, my profile continues to display the previous country. This issue is bothersome, and I would greatly appreciate guidance on how to rectify it. Thank you for your assistance!

I lost my Boom Beach account 4 years ago. After contacting Supercell's support system, I was given a different account with much lower progress. My original account was at Headquarters level 19, and I had the Shock Launcher. The lost account's name was "eliot29," while the one given to me was "Eliot 29" at Headquarters level 9, significantly behind. I would like to resume playing from where I left off, as starting over on a different account is not appealing to me. I would appreciate the opportunity to speak with competent staff to resolve this matter. Thank you.

Hello, I wanted to reach out about my Supercell ID account being hacked. I can still log in, but the account now shows a different email and phone number which the hacker must have added. I'm worried about losing all the time and money invested in this account and would greatly appreciate any help in reclaiming it. I am unable to access the new email as it belongs to the hacker. I have all the necessary information to verify my ownership. Your assistance is much needed. Thank you.

My Town Hall 13 account connected to Google Play was secured via SuperCell ID, which became inaccessible when my linked email was deleted. As a result, I can't receive the verification code to access my account. I have Google receipts for Clash of Clans purchases that can prove ownership. I am frustrated as Supercell support, contacted in-game, denies it's my account. This is distressing as I invested significant time and effort into the game. The email linked to my SuperCell ID that was deleted is [redacted] I'm appealing for assistance as I fear losing all progress in the game.

Today, I discovered that my Supercell ID account was hacked, and despite several unsuccessful attempts, I managed to regain access only to find myself in a Russian clan (written in Cyrillic) with my name changed and a different contact email. My original account was linked to the email [redacted]; my name was Phoenix, and I belonged to the tennis trio clan. The hacker spent my gems and the clan medals I had earned by renaming themselves FBI. Please help me.

My phone was hacked, and my account was stolen with the number and codes changed. I have been playing on this account for seven years. I tried to recover it by answering security questions, but failed because the hacker changed the phone number and codes. Here are my account details: Username: HoSaM Clan: Kings of Syria I want to restore it to my original account where I started playing Clash of Clans. I live in Turkey and created my account from this country. Most of the account top-ups were from my bank account at Al Baraka. Thank you very much. Email: [redacted]