Supercell Customer Service Issues

I recently tried to recover an old account after forgetting my login details. I contacted customer service and after answering questions from the O.T.T.O Bot, I was connected to a representative. I provided information about when the account was created and devices used, but I was unexpectedly banned for phishing despite providing accurate details. The account ID I am trying to reclaim is #20JQPLQCQ, possibly associated with [redacted] The devices I used include a Samsung Galaxy S4, Motorola Droid, and Acer Liquid Zest Plus T08, dating back to 2[redacted] and [redacted] onwards. The game was installed in Mississauga, Ontario, Canada. I hope Supercell customer service can review this and assist promptly. I value my account and provided these details sincerely to access it without any issues.

Hello Supercell, I am writing to address the issue with my account foxmaster #8J0J9UC2C, which was banned due to potential account phishing activities. I am seeking your assistance in recovering my account as it was mistakenly suspended. I was trying to assist a friend with account recovery, but due to a lack of some essential details, I unintentionally breached the rules and regulations set by Supercell. I sincerely apologize for my actions and assure you that I deeply respect and enjoy playing on your platform. I have learned from this experience and pledge to adhere strictly to the rules going forward to avoid any similar mishaps. As the leader of my clan, it is vital for me to have access to my account to maintain activity levels, which is why I am requesting your leniency in this matter. I am hopeful for your understanding and appreciate your prompt attention to this issue. Thank you.

I recently tried to access my Clash of Clans app on my iOS device, but I discovered that my account has been permanently banned for "account phishing." While I did try to access a different account, it was actually my own old account named "Skywalker" at town hall level 8 or 9. However, I am unable to remember the Game Center login details or passwords for that account, so I am no longer interested in recovering it. I simply want to appeal the ban so I can have a fresh start in the game and enjoy playing again.

Hello, Today, I picked up a "Hay Bench" from the top road of FarmPass. I already own one that I purchased a few months ago. The new bench was obtained from completing a farm pass task. While trying to place it on my farm, it ended up going sideways. In my attempt to reposition it, I accidentally placed it in my "stash" instead. Unfortunately, I have searched through my stash items and the bench is nowhere to be found. I believe I should have two of them. I would appreciate any assistance in locating the missing Hay Bench. Thank you! Tranquility Base ❤️

Hello, I kindly request your attention to my recent communication regarding a ban on my account. My name is Yanis Barra, and I previously reached out to address the issue. I want to emphasize that my email was recently compromised, and I have reported this to the police, with the case currently under investigation. Upon your request for evidence, I am prepared to provide documentation of the complaint filed. I seek guidance on where to submit these materials, as I am uncertain of the correct channel. I am fully aware of the Supercell code of conduct, specifically the prohibition against purchasing, transferring, or selling accounts. It is evident that the hacker aimed to profit illegally. I deeply enjoy playing Clash of Clans, a game I cherish for the valuable connections it has enabled. I am committed to adhering to your rules and am willing to cooperate fully. Thank you, and have a pleasant day/evening.

This morning, my brother Liam was upset with me about something. He accessed my phone with the password he knew and played a game, but unfortunately lost and apparently said some hurtful things. Despite rejoining the clan and apologizing, I was unfairly banned for a week for actions I didn't commit. Feeling sick to my stomach and almost in tears, I am frustrated with Liam for causing this situation. He even took my phone from me and typed something censored which I couldn't see. I am willing to change my phone password and make amends, as I am desperate not to be banned for a whole week. I regret missing out on completing my recently purchased pass royale, for which I even mowed the lawn to earn. I truly hope that someone can review my case and lift the ban.

Dear Supercell Support team, I am reaching out for help as I have forgotten the password for the email account linked to my Supercell ID, which is connected to my Clash of Clans account. I have been trying to resolve this since August [redacted], but so far, only bots have been addressing my concerns. Despite filling out the lost account section with all the required information, I have not had any success. I finally discovered this contact form as a new way to communicate my issue. The details of my Clash of Clans account are as follows: Name: $$Arun$$ Player Tag: #2YJP9J0G2 Creation Date: January [redacted] Last Active: August [redacted] EXP Level: [redacted] Town Hall Level: 12 Builder Hall Level: 7 Season Pass Purchases: July [redacted] and August [redacted] Lost Email Account: [redacted] I have played diligently for almost seven years and have invested in my progress by purchasing two season passes. I have successfully recovered my Clash Royale and Brawl Stars accounts linked to the same email through direct messages to Supercell staff. I kindly request your assistance in transferring my Clash of Clans account to my new email ID's Supercell ID. I appreciate your help in recovering my account. Thank you in advance.

I attempted to recover my lost account associated with Supercell ID that was on an iPad mini using iOS9. Due to it not meeting the iOS11 requirement, I contacted Supercell support with hope of retrieving my account. After answering some questions from a support agent, I was unexpectedly banned for allegedly engaging in account phishing, without receiving any prior warning or sufficient explanation. I am seeking to have my account with the ID #YV90G9JJR unbanned. If this results in a permanent ban, it would be disappointing as I believe I have not committed any misconduct from my standpoint.

I recently updated my email from [redacted] to gmail.com. I gave my Galaxy 10 phone to my son, who has the same name as me, and took his old Galaxy 9+. Unfortunately, I accidentally broke the screen and decided to upgrade to the Galaxy 22 Ultra. While using the Content Transfer app, I discovered that the COC app did not transfer. After reinstalling it, I encountered an issue where a verification code was being sent to my old yahoo email. Despite reaching out to support and providing my Supercell ID, Torts in Farm4USA, I was unfairly banned for allegedly not owning the account. When I contacted them again for assistance or to speak with a supervisor, they did not respond, which I found unprofessional and discourteous. I have invested a significant amount of time and money into developing my TH14 account and want to avoid any confusion with my son's account, Thetaker. I am willing to provide evidence, such as photos of the phones with supercell ID screenshots or my son's contact information, to verify my ownership. I am prepared to confirm my ownership through the credit card linked to my account for purchases or by any other means necessary, but I need COC/Supercell to address this miscommunication and incorrect accusation of cheating promptly. This situation has been upsetting, and I simply want to update my email on my account to continue playing my game without facing any bans or unfair treatment. I hope to resolve this matter promptly to avoid any further negative experiences that may deter me from continuing to support the game financially.

I want to regain access to my old account that I haven't used in a while. I recently joined a new school with a Coc clan, but they are lower level than my main account, so I want to use my old, lower-level account. The details of my lower account are: Name: Maxy, ID: #8LJVYVGQR, TH:6, Clan: ReD_clan. I tried to reconnect using the email [redacted], which I believe was linked to it, but it's no longer connected to Supercell ID. When I reached out for help, I couldn't recall some account details, leading them to suspect I was trying to access an account that wasn't mine. As a result, my main account got banned for 31 days, and now I'm worried. I'm fine with losing the other account, but I really don't want a ban on my main account, where I've played daily for years. I'm also friends with my old account on my main account, if that information helps in any way.

I am experiencing issues with my "LuckyPaws gobs" account after falling victim to a phishing attempt. Despite my efforts to recover it using my current email, I was unsuccessful. I am concerned that the perpetrator may target my Clash Royale account linked to the same Supercell ID. The account was at Town Hall 14 and was associated with a closed clan named Lucky’s Legion. It was created towards the end of last year during the release of the Christmas log. I have invested money in customizing the account and have been inactive for some time. I recently received a Discord friend request from the person who phished my account, displaying my account's picture with the message "Rip LuckyPaws gobs." The player ID linked to the account was #Q2RGLG2R9. Unfortunately, it seems the account may have been deleted, resulting in the loss of my progress. I possess screenshots as evidence of my ownership and would appreciate assistance from a customer service representative.

Dear Supercell Team, Subject: Appeal for Ban I am writing to appeal for the ban on my account "Name: ミDeadCarlTH9ミ" with an XP of [redacted] and tag #QYJRGU020. I acknowledge my past behavior was disruptive, which led to this situation. I spent 7 to 8 months building this account to Town Hall 9 with Legend League status. I regret engaging in inappropriate communication with a member of my clan and understand now that it was a violation of your rules. I assure you that I have learned from my mistakes and will not repeat such behavior. I sincerely apologize for any inconvenience caused and respectfully request for the ban to be lifted. I value the time and effort I invested in this account and hope for a second chance to play within your guidelines. Thank you for your consideration. Best, Carl

I need help urgently. I attempted to access my clash of clans account on my new iPhone and during this process, I aimed to update the email to my regular one for better security. However, while discussing this change with a clash of clans support representative, they locked my account for safety reasons and then abruptly ended the conversation without resolving the issue. Currently, I am unable to access my account as it requests a verification code which I have not received via email or any other means. Nevertheless, I can confirm my ownership of the account through the email linked to it. My username is Jamaican Man, a player at Town Hall thirteen, Level [redacted], within the clan named “Clash Crusaders.” My account ID is #2R2YQQC8R. I am eager to have my account unlocked, and I now prefer to retain the existing email due to the complexity of changing it. I value this account as it holds years of progress, and I sincerely wish to regain access. Thank you.

I need assistance urgently. Today, while logging into Clash of Clans, I was unexpectedly banned for 31 days due to an "account phishing" allegation. This is inaccurate as I've been using my account for seven years without any issues. I have proof of my in-app purchases dating back to March 1st when I bought the battle pass. I've been a devoted player of Clash of Clans and Clash Royale, playing daily and abiding by the terms of service. I seek to have the ban lifted or reduced as it unfairly affects me. I have all the necessary verification to show that the account belongs to me. The ban may have occurred when I was trying to contact Supercell Support for another locked account, but the misunderstanding led to this situation. The banned account's name is "Russo," associated with the Clan "Clash Crusaders," at level [redacted], Town Hall eleven. You can contact me at [redacted] Account ID- #YUG9CVRO.

Overnight, I opened Clash Royale and noticed I had changed clans without my action, and my deck was different. When I checked my old clan, I saw that I had left the clan after insulting them. While playing Brawl Stars, I accidentally used up all my [redacted] gems and [redacted] coins. Fortunately, Clash of Clans remained unchanged. However, when I returned to Clash Royale, my deck had changed again. In Brawl Stars, I got disconnected during a game. After school, I discovered I had been banned from Clash Royale for two days. In Brawl Stars, I saw the person unlocked a new character. I'm reaching out because everything happened this morning after nothing unusual yesterday. I played Brawl Stars after coming home from school and decided to contact support. I want the person expelled from my Supercell account and don't want to lose my Clash Royale or Brawl Stars progress. I asked them why they were doing this, but they didn't respond. They even changed their names on Supercell and Brawl Stars. I love Supercell games; please help me!

Subject: Appeal for Account Ban Dear Supercell Team, I am writing to appeal for the ban on my account. My name is Carl, and I deeply regret my disruptive behavior. I am seeking your assistance in unbanning my account, which I spent 7 to 8 months building up to a Town Hall 9 with Legend League status at level [redacted]. I invested numerous hours in achieving this progress, only to see it taken away suddenly. The incident that led to my ban involved another player in my clan who engaged in inappropriate behavior towards me. Regrettably, I responded in kind without realizing the severity of the consequences. I have since come to understand my mistake and am sincerely sorry for my actions. I assure you that I will not repeat such behavior in the future and acknowledge that I violated your rules. I humbly request that you reconsider my ban and allow me to continue playing. I appreciate your attention to this matter. Account Details: Name: ミDeadCarlTH9ミ Level: [redacted] Player Tag: #QYJRGU020 Thank you for your understanding. Sincerely, Carl

Subject: Appeal for Account Unban Dear Supercell Team, I am writing to appeal for the ban on my account. My name is Carl, and I sincerely apologize for my disruptive behavior. I am seeking your assistance in lifting the ban on my account. I have invested 7 to 8 months in building my TH 9 ID, which reached the Legend League and level [redacted]. Achieving this milestone was a significant accomplishment for me, and losing it due to my actions is regrettable. The incident that led to the ban occurred when a player from my clan engaged in inappropriate communication with me, and I unfortunately responded in kind. I now realize the seriousness of my behavior and acknowledge my mistake. I assure you that I have learned from this experience and will not repeat such actions. I understand that I violated your rules, and I am sincerely sorry for that. I kindly request you to reconsider the ban on my account. I have taken the time to thoroughly read and understand your terms and services to ensure that I comply with them in the future. Should you require any further information, please contact me at [redacted]. My in-game details are as follows: Name: ミDeadCarlTH9ミ Level: [redacted] Thank you for your attention to this matter. Sincerely, Carl

Dear Supercell Team, My name is Carl, and I am reaching out to sincerely apologize for my previous disruptive behavior. I humbly seek your assistance to lift the ban on my account. It took me 7 to 8 months of hard work to build up my TH9 ID, reaching the Legend League and level [redacted]. I invested numerous hours into achieving this progress, and losing it all at once has been disheartening. The ban stemmed from an argument with a player from another clan, where I regrettably engaged in heated exchanges. At the time, I was unaware that my actions could result in a permanent ban. I now realize my mistake and genuinely ask for your understanding and forgiveness. I deeply regret my behavior and assure you that I will not let it happen again. I acknowledge that I have made past violations of your rules and have since learned from them. I have made multiple attempts to appeal for the removal of the ban, only to be informed that I had breached the terms. I swear that my recent conduct did not involve any offensive language, harassment, or inappropriate topics. My account details are as follows: Player Name: ミDeadCarlTH9ミ Level: [redacted] Tag: #QYJRGU020 Email: [redacted] I implore you to reconsider and lift the ban on my account, as it means everything to me. Thank you for your time and understanding. Sincerely, Carl

Supercell overcharged me for a $10 purchase, charging me $20 instead. This double charge situation is frustrating, and I want my account to be corrected. I do not wish to lose the extra gems in exchange for a refund; I simply want the $10 excess charge returned. Thank you for addressing this promptly to avoid further inconveniences.

I have been playing COC for a while now, primarily on an iPhone. Recently, I switched to an Android phone but faced difficulty transferring the game. Despite contacting support and providing proof of my account with a screenshot of my first purchase, which is always the gold pass, my new phone got banned for alleged phishing activities. While I can still play on my old phone, it's not very reliable, and I would like to have everything on my new device. However, after attempting to seek further assistance, I was informed by support to refrain from asking for help for a while, which was disappointing. I am in need of help to resolve this matter. I value security measures but believe caution should be exercised to avoid wrongful accusations. Assistance in unbanning my account and ensuring a smooth transition to my new phone would be greatly appreciated.