Supercell Customer Service Issues

Hello, I am trying to recover my very old Clash of Clans account that I created. I cannot recall the email I used to link the account to. I initially thought it was connected to my current personal email, but when I attempted to log in, no verification code was sent. The account is approximately Town Hall level 8 or 9, likely 8, and the original name set for it was "Ross." Possible emails associated with the account could be: - [redacted] - [redacted] (This email was deleted, but I remember linking it to the previous one) - [redacted] I am eager to regain access to this account and believe the current email should be [redacted] Any assistance in recovering this account would be highly appreciated.

I have been playing Clash of Clans for more than 3 to 5 years. I dedicated a lot of time to improving my base and recently upgraded my Town Hall to Level 13. However, after taking a short break, I couldn't log in and realized my account had been hacked. Before the hack, my account details were Town Hall level 12, in the clan Kavanam Warrior, and my player level was around [redacted] to [redacted]. Now, I have found my account but it has been moved to a different clan, Flor de Mayo, and my player level is [redacted]. I would greatly appreciate any help in recovering my account. Here are my account details: - Tagname: #208LOGPC - Player name: Alber - Town Hall: 13 - Former Clan: Kavanam Warrior - Current Clan: Flor de Mayo - Player level: [redacted] Please assist me in regaining access to my account. Thank you.

I love playing Clash of Clans so much that I have six IDs and two clans. On December 17th, a new member joined my clan and we started chatting. He asked how many IDs I had, and I mentioned my multiple IDs and the rebuilding of my clan. He then asked me to promote my second ID to leader as proof. I did so, only to find out later that my second ID had kicked everyone out and someone else was now the leader. Shortly after, my third ID that I used for donations became inaccessible. I contacted in-game support without much help. Now, Team Supercell, I urge you to return my accounts to me. I may have lost my clan, but I have put a lot of effort into these IDs. I've attached a screenshot for proof. My clan tags are NK Power Stone (#20RJ8JJ8Y) and Wing Crusher (#28C22GURC). My IDs are Prince (#YJ8Q28LJO) and Donator (#Y9V2CJUYU). I'm willing to provide any necessary information to reclaim my IDs. I await your response.

I have been an avid Clash Royale player for the entire six years of its existence. Recently, I upgraded to a new phone and encountered difficulty logging in as I couldn't recall my Supercell ID. A clan member shared my player ID and our clan ID with me. Despite attempting to recover my account through the in-game settings, I received error messages stating that the information was incorrect, leading to a ban for alleged account phishing. I am in need of Supercell's assistance to lift the ban and aid in the recovery of my account.

I am a town hall 14 player who has been genuinely playing Clash of Clans for 5 to 6 years. I have never cheated, used any unauthorized apps, or engaged in any ban-worthy behavior. Yesterday, I attempted to recover my second Clash of Clans account using my main account. However, after 3 to 4 hours, I found my main account banned for 31 days due to alleged phishing activities. I am extremely frustrated by this situation and am considering filing a complaint. Any advice on what steps I should take would be greatly appreciated.

I am inquiring about why my account was banned for 31 days. I believe it was due to mistakenly flagging it for phishing activities because I have multiple accounts. Unfortunately, I lost access to my email and desperately need help to recover it. I have been dedicated to this game for over a decade, specifically playing Mobile Legends since Clash of Clans isn't popular in my country. I hope to have my accounts restored as it's a current trend for me. Instead of an immediate ban, I wish a warning would have been issued. It's important to note that I have multiple accounts, which can be verified through the history records. Due to losing my email and screenshots, my main account is crucial for account recovery. I'm puzzled why contacting customer support resulted in a ban rather than assistance. I am seeking clarity on the purpose of appealing my case and reaching out for help if this is how issues are addressed. Thank you.

My accounts have all been compromised, including my clan ownership. Upon trying to log in, I was shocked to see that all game data had been erased from my accounts. This is impossible as I have been using these accounts for four years. How could your security system allow someone to hack into three accounts simultaneously and transfer ownership to a different email address without notifying me? I am extremely disappointed by this situation.

Hello, my name is Karan. I have been playing Clash of Clans since [redacted] and have 3 accounts. I'm encountering issues logging into one of my accounts. I shared that account with a friend a few months ago when I was less active in the game, but now that I am playing again, I can't access it. I receive an OTP in my email, but when I enter it, it says the game was not found and to log in with another account. I tried to recover my account through the help and support, but all my IDs are banned. This is my last resort to reach out for assistance. I will send you an email with more details. Thank you for your help.

Hello everyone, I'm Ridham and I made a big mistake that I deeply regret. I want to apologize for giving my account to individuals I've never met but are my in-game friends. Unfortunately, they are causing issues by interfering with my account and the hard-earned gems I have accumulated. Due to my busy schedule, I was unable to be online frequently, and when I did log in, they persistently asked for access, which I eventually granted. I now realize my error and seek assistance. I am the rightful owner and can provide detailed information about my gaming history, the device I use, and that the account is linked to my Gmail. Though I can access it, they can also do so, and I want to regain full control. I promise to never repeat this mistake. Thank you for your understanding and support in rectifying this situation.

Dear Sir, I am reaching out to seek assistance regarding my account on Clash of Clans. Unfortunately, my account was stolen by someone I considered a friend, who then changed the Supercell ID associated with it. I am quite fond of my COC account and would deeply appreciate your help in resolving this matter. My friend took advantage of my trust by asking for my Gmail to play the game and later obtaining the verification code from my device to alter the Supercell ID. He is now attempting to sell the account to another party. Despite my efforts to reach out to him, he has cut off communication by changing his contact information and relocating to another city. I am left with no means of retrieving my account. Your assistance in this regard would be greatly appreciated. Here are the details of my account: Account name - Drift King Player tag - #28Q9LQPGR Email - [redacted] Thank you for your help.

Player Tag: #2PYOV2U9Y I was banned from the game chat while trying to recover my old game account. I believe I was mistakenly accused of phishing other players' accounts, which led to the ban. I am seeking to have my account reinstated because I did not engage in any wrongdoing. I provided all the correct information about my lost village, but the situation was mishandled by a chat moderator who decided to ban my account instead of assisting me. I am aware of the terms of service regarding phishing and understand the consequences of attempting to access another player's account. I am hoping for a fair review of my case and the restoration of my account.

Player Tag: #2PYOV2U9Y 1) How I Got Banned? I was banned from the game chat while trying to regain access to my old account. 2) Code of Conduct: Regarding the handling of the situation and accusations of phishing other players' accounts. 3) Why I Want My Account Back: I seek the return of my account because I believe I was wrongly accused of phishing by a chat moderator during my attempt to recover my lost village, providing accurate details. 4) Terms of Service: I understand the Terms of Service clearly, noting that phishing and any attempt to access another player's account will lead to account disciplinary measures. Accepting offers to access accounts is also a violation.

Hello, I'm reaching out because my Clash of Clans account has been hacked. Here are the details: Tag: #ROR29GJU Account Name: NIGHT FURY Townhall Level: 11 (upgrading to 12), Level [redacted] Clan: Unknown I needed my friend's assistance to obtain this information. The hacker changed the account email and now has full control over it. Previously, the account was named Suveera and had a Power level of [redacted]. A similar incident occurred about a year ago, but this time I was logged out due to the email change. I apologize for the delay in reaching out; I was unsure how to contact support when this happened. I'm now 13 and seeking your assistance in resolving this issue. Could you please transfer the account back to its original email, [redacted]? Thank you for your prompt attention to this matter.

I am trying to regain access to my old gaming accounts, Drg and fancy, which I both played and owned. I shared that one of them was linked to my husband's email. They requested purchase verification, which I couldn't provide after six years. I tried to explain the situation to support as I wanted to play with my teenage sons on these accounts. Despite my efforts, my son's account got banned. It's frustrating as I see no reason why I can't access my accounts when my dad had no trouble accessing his. I was accused of phishing, which I found confusing. I am eager to be in touch with management to resolve this issue. I can prove my identity with legal ID verification in Google and Apple, so I am puzzled by the accusation that I am not who I claim to be.

Player Tag: #2PYOV2U9Y - Name: Shrimpoo - Townhall Level: 11 - XP Level: [redacted] 1) I was banned in the game chat while trying to recover my old account. 2) The mishandled situation I am involved in is blamed on phishing other players' accounts. 3) I wish to have my account reinstated because I feel I was wrongly accused of attempting phishing. The human chat mishandled the situation, resulting in my account being banned instead of helping me retrieve my lost village, even though I provided all correct information. 4) I have thoroughly read the Terms of Service and understand that phishing accounts is unacceptable. Any attempt to access another player's account will lead to disciplinary action. 5) I have provided detailed information about my old lost village to the bot and human chat. Feel free to verify the details: 1) Name: AB 2) Player Tag: #2G2RJ8G9 3) Clan: "As one" (previously) 4) Townhall: 11 5) XP Level: [redacted] 6) Email: [redacted] I am eager to provide further clarification to help in the process of retrieving my old village and lifting the ban on my account due to this misunderstanding.

I need assistance canceling all subscriptions under my minor grandson's name. We have been repeatedly charged hundreds of dollars for unauthorized subscriptions we have already unsubscribed from. These charges are appearing on multiple cards. I would like to speak directly with a customer service representative over the phone to resolve this issue. The situation is frustrating, and I should not be required to pay to speak with an "expert." It seems like his account may have been hacked, as the charges are occurring daily. We are seeking a refund for all the unauthorized charges. It is concerning how easily children can be conned. The lack of real human contact is disappointing. Even the expert chats require a fee, which is not acceptable. This practice is unfair and needs to be addressed promptly.

I have been playing Clash of Clans since [redacted] and created my account in March of that year. On February 7, [redacted], I changed my Supercell ID from '[redacted]' to '[redacted]'. However, after a period of inactivity due to personal issues, I recently resumed playing the game only to discover that someone else is now using my account, with the account name changed to LexyWasTaken (originally Sarthak > SARTHAK > NINJA). I am currently using a Redmi Narzo 30a, Redmi Note 4, iPhone 5s, Oppo A3s, and Samsung Core Prime. My account was created in March [redacted] in Agra, Uttar Pradesh, India. I have attached screenshots of my achievements and other important details. My Town Hall Level is 13, and I am seeking assistance in recovering my account. If further information is required, please let me know.

I previously reached out via email regarding my account recovery, but I missed the response time and the attempt was closed. I submitted a new request and provided a brief answer based on my Apple ID payment history, noting a 99-cent in-app purchase. However, this cannot be the date I downloaded the game. Later, I discovered my account was banned for 21 days due to alleged account fishing. I can confirm my identity, but I am having issues receiving the verification email at [redacted] as instructed by Supercell ID. My name is Chris Pifer, my account is named pifer1, and my town hall is at level 12. I would be able to provide details of some clans I've been in and my complete Apple ID purchase history. I hope to hear from you promptly to resolve this matter. Thank you for your assistance.

Player Tag: #2PYOV2U9Y Name: Shrimpoo Townhall Level: 11 XP Level: [redacted] 1) How I Got Banned: I received a ban in the game chat while trying to recover my old account. 2) Code of Conduct: I was accused of phishing other players' accounts, but the situation was mishandled, leading to unfair blame for phishing. 3) Why I Want My Account Back: I believe I was wrongfully accused of phishing and unfairly banned by a human chat representative instead of receiving help to retrieve my lost village. 4) Terms of Service: I have thoroughly read and understood the Terms of Service, acknowledging that phishing and attempting to access other players' accounts is strictly prohibited. 5) The Old Lost Village Details: I provided accurate information to the bot and human chat regarding my lost village, and I am confident in the details I shared.

Dear Supercell, I have encountered an issue with my account being banned for phishing, and I would like to provide some clarification. While attempting to recover a lost account, I mistakenly indicated that I had sold the account. In actuality, it was a friend who gained access to my Gmail, changed the password, and sold it on Facebook. I did not sell my account, and I deeply value the progress I have made on my maxed out TH9 village over the years. I am devastated by the ban and am desperate to have my account reinstated. I have proof of my initial purchase made on September 5, [redacted], and I plead for your assistance in unbanning my account. Your understanding and help in this matter would be greatly appreciated. Thank you.