Supercell Customer Service Issues

I reached out to player support regarding an old account from [redacted] for which I have lost the password. I provided my player ID and additional information to Aurora from support. Although I previously believed it was impossible to recover this account, I recently rediscovered our old clan, allowing me to retrieve my player ID. Customer support then asked for details about devices I had used in the past. Given the age of this account, recalling every device is challenging. I provided my phone model and two potential devices but could not remember all of them. Unexpectedly, I was banned without any warning, resulting in losing access to the account I have been using since. Having invested considerable time and money into this game, I believe this ban is unjust. I kindly request a response and the restoration of my account.

Yesterday, on January 26th, and today, January 27th, I encountered an issue with Brawl Stars on my phone. The game doesn't connect to the internet. It remains stuck at 20% loaded with the message "connecting to server." Interestingly, Clash Royale had a similar problem, stopping at 50% loaded. My iOS is up to date, and Wi-Fi works well for other apps. When I tried on a different device, it worked fine, but this one just won't load. I've attempted various troubleshooting steps, including rebooting and reinstalling the game, but the problem persists. How can I resolve this loading screen issue? I appreciate a prompt response.

I am trying to recover my old Brawl Stars account by providing the necessary details, but I am struggling to remember the answers to the security questions set up for the account. Despite my attempts to provide as much information as possible, the system is requesting more specific answers, which has led to me suspecting that my account may have been banned. Details of my old account for recovery purposes: - Name: windstriker - Player ID: #C0P9GYPP - Trophy Count: [redacted] - Level: 84 - Club: FUTURE - I am also the president of the club, which I joined after the global launch in [redacted]. In an effort to prove my ownership of the account, I recall playing with a player named Chong Ming, now known as *|Cruel Magic|*, with the player ID #JVU8JR0V on July 27, [redacted]. I hope this information can assist Supercell in verifying my identity as the rightful owner of the account. Details of the banned account: - Name: star x - Player ID: #CL890LGR - Trophy Count: [redacted] - Level: [redacted] - Club: FUTURE I have already reached out to Supercell via email, but my issue remains unresolved. I have lost significant progress due to the ban and sincerely request the help of both GetHuman and Supercell in lifting the ban on my Brawl Stars account. Thank you for your assistance.

I am seeking assistance in retrieving my old Brawl Stars account. I reached out to help and support for account recovery. Despite providing my player name, ID, and trophy count, I struggled to recall the answers to the three security questions. I answered to the best of my ability but was prompted for more specific responses, which may have led to a ban. Details of my old account for recovery: Name: Windstriker Player ID: #C0P9GYPP Trophy: [redacted] Level: 84 Club: FUTURE (I am the club president) I began playing shortly after the global launch in [redacted]. To prove ownership, I played with a player named Chong Ming, now *|Cruel Magic|*, ID #JVU8JR0V, on July 27, [redacted]. Details of my banned account: Name: Star X Player ID: #CL890LGR Trophy: [redacted] Level: [redacted] Club: FUTURE I have contacted Supercell via email but my issue remains unresolved. I have lost significant progress due to the account ban. I hope for assistance from GetHuman and Supercell in lifting the ban on my Brawl Stars account. Thank you.

Regarding: [[redacted]48] Subject: Supercell Hello, thank you for your message. This is an automatic reply to inform you that your request is now in safe hands. Please note that we are only able to process messages sent to the most relevant and appropriate addresses. Wishing you a great day, Your Supercell Team

I am trying to recover my old Brawl Stars account by following the steps in the help and support section. However, I am having trouble remembering the answers to the security questions required for verification. Despite trying my best, the system is not accepting my responses, possibly resulting in a ban. Account Details: Name: Windstriker Player ID: #C0P9GYPP Trophy: [redacted] Level: 84 Club: Future (Club President) Started Playing: [redacted] I played with a player named Chong Ming, currently using the account name *|Cruel Magic|* with ID #JVU8JR0V on July 27, [redacted], as a form of verification. Banned Account Details: Name: Star X Player ID: #CL890LGR Trophy: [redacted] Level: [redacted] Club: Future I have contacted Supercell via email but have not had my issue resolved, resulting in lost progress. I am hopeful that GetHuman and Supercell can assist in lifting the ban on my Brawl Stars account. Thank you.

I attempted to recover my account on my iPhone 12 but was informed I was engaging in "account phishing" and subsequently banned due to my lack of access to the deleted email. However, on an older device where I was still logged in, I submitted another ticket, provided details of previous devices used and made a one-dollar purchase to confirm ownership. Despite this, I am unable to access my account on the new phone as the new account created in Clash of Clans was banned for "account phishing." I have proven that the account is indeed mine and now seek assistance in unbanning the incorrect townhall 1 account, so I can access my actual townhall 10 account.

I was attempting to transfer my account to my new iPhone 12. After downloading the app and submitting a ticket with my old school email, I was unexpectedly banned for "account phishing" despite it being my personal account. I managed to contact support through my old device and Jhan assisted me in transferring my account to my current email. However, the first representative, Stevens R., had still banned my account on the new phone, preventing me from accessing the game with my legitimate account. Despite proving that the account belonged to me, I was unjustly flagged for account phishing.

My account was compromised a week ago. To limit the damage, I swiftly downgraded from leader to member in the game and promptly reported the incident to Supercell. They locked the account, and following their suggestions, I reached out through a new account. Johan from Supercell replied the same day, and I answered his queries promptly. I voluntarily shared additional account details to speed up the process, and also bolstered security by changing my email password and providing an alternative email solely for this purpose. Despite my efforts to communicate through the new account, I have not received any responses beyond automated emails. I have repeatedly filled out their online help forms, but the responses have been unhelpful automated messages. I urgently require a verification code sent to my email to regain access to my account, but Supercell has not responded to any of my messages apart from automated replies for nearly a week.

I've recently received a 31-day ban on my Clash of Clans account without any explanation. This situation is frustrating. Initially, my account was linked to iCloud, but since I no longer have an iPhone, I am unable to recall the associated email address. Currently, I am using an android phone and attempting to regain access to my account. I have provided all the required information for verification, so why was my account banned? My family members are part of my clan, and the clan leader can offer necessary details to confirm my identity. Details of my account: - Town Hall level: 10 - Level: [redacted] - Clan Name: GORKHE NEPALI - Player Name: TOPHER SON - Clan ID: #PGLLLYPU - Last login: Approximately 1.5 years ago I urgently request a review of my situation. I have invested money in this game and seek resolution or at least communication to address this matter. Thank you for your attention to this issue.

Dear Clash of Clans Support team,**I recently discovered that my account has been banned for an undisclosed reason for ** days. This came as a shock to me, especially since my account used to automatically sign in through iCloud, which I no longer have access to due to switching from an iPhone to an Android phone. I have provided all the necessary details to recover my account, including having my clan leader confirm my identity. My Town Hall level is 10, my level is [redacted], and my Clan Name is GORKHE NEPALI. My in-game name is TOPHER SON. The last time I played was approximately * and a half years ago. I have invested money in this game, and I would greatly appreciate it if you could review my case and lift the ban on my account.**Thank you for your attention to this matter and I look forward to hearing back from you soon.**Best regards, TOPHER SON (PGLLLYPU)

I've been a Clash of Clans player for years, and some years ago, I created a clan called The Golden Ones. I had to take a break due to school and work. During my absence, leadership of the clan was given to SassyKS1971 (UY99GJUG) which I find unfair. I believe it's not right for the game to transfer leadership without consent. This incident has made me lose interest in playing the game. Despite reaching out to Clash of Clans support multiple times, my issue remains unresolved. My player ID is J9UVGPYY, player name Golden Tears, and my email is [redacted]

Upon logging in to review my base before bed, I noticed that a Hidden Tesla had been upgraded to level 10, and I received a pop-up notification stating "you have been banned." I want to clarify that I have never used any unauthorized services to gain an unfair advantage in the game or engaged in inappropriate behavior in the chat. I am uncertain about the reason for the ban and would appreciate more details about the duration of the ban and the possibility of having it lifted. I have been using this account since [redacted], adhering to Supercell's regulations and the rules of the clans I have joined. The situation has left me feeling confused and concerned about the status of my account (username: MiniNinja413).

I am currently facing a frustrating situation involving unauthorized charges on my account linked to my child's Apple account. I recently discovered a negative balance on my checking account due to significant unauthorized purchases made through in-app upgrades. This happened without my knowledge, as I was unaware that my child's device was linked to my debit card. Despite my previous credit card being removed and the father's card being closed, unauthorized transactions continued. Battling Covid in December led me to overlook these charges until my bank alerted me about suspicious activity. My daughter, who has a disability, unknowingly confirmed that she was being charged real money for in-app purchases as her Face ID automatically processed transactions. I never received any notifications or receipts for these purchases, totaling thousands of dollars. It is crucial for these unauthorized purchases to be refunded, as they were made without proper consent. Your prompt attention to this matter is greatly appreciated.

I'm feeling upset as my account, Lilultime2, got banned for phishing when I was only trying to retrieve my old account, Lilultime. It has been a while since I accessed my Clash of Clans base, and I couldn't provide accurate information. I kindly request Supercell to lift the ban on my Lilultime2 account. I feel the ban was unjust, and I have no intention of pursuing my old account any longer. Please consider unbanning Lilultime2. I have more to explain, but I fear it may affect my appeal negatively.

I would like to address my recent ban from Clash of Clans. Account: TIFTEUF Email: [redacted] I believe I haven't violated any game rules. I had one incident around 4 or 5 years ago, resulting in a two-week ban, but I have since followed all guidelines, regularly purchased the Supercell pass, and refrained from cheating. After noticing my game switched to Chinese despite playing from France, I wonder if this triggered the ban. I have never shared my account information. I sincerely request the reinstatement of my account, assuring you of my adherence to all regulations. Wishing you a great day, Best regards.

Hello, I am a player from China who recently came to the United States with my parents for academic reasons. My player tag is #U2GVJGCGU with a King Tower level of 9, and my Clan name is 娱乐至上. Unfortunately, I am facing trouble using my account established in China here, and I would be very grateful if my account data could be transferred to my new Supercell ID, which is [redacted] My Supercell ID is already connected with Boom Beach and Clash of Clans. I am passionate about Supercell games, and Clash Royale is my favorite. I hope to continue playing it in America. I understand that using a Supercell ID will provide a better experience playing from outside China, whereas Kunlun/Tencent might be better for Mainland China. Since my original account is linked with WeChat, I cannot contact you through that account, but I assure you it is secure. I am eager to transition to using Supercell ID and transfer my game data seamlessly.

I have recently been banned from Clash Royale and need assistance. About a year ago, I accidentally overwrote my level 11 account when switching to a new phone. I contacted support once and followed their advice to have a friend send a screenshot of my details, which was a helpful suggestion. The issue arose with my in-game name "SHADOWKILLA" being commonly taken, so I occasionally use a lower case L instead of an i. Additionally, my Player ID includes both letters and numbers (#92Y09YGLQ), and I wasn't sure if a character was a zero or the letter O. I was banned for phishing, served my ban period, and attempted to contact customer service again. Unfortunately, I have not been able to speak with anyone since being advised to provide a screenshot and try signing in. I am kindly requesting help to resolve this matter before being automatically banned again. I am eager to continue playing the game at the level I diligently achieved and likely invested money in. I am willing to provide any necessary information as proof of account ownership.

Hi, I need assistance with my main Clash of Clans account, as it has been banned due to my current login method not being supported in my region. I would appreciate help in creating a new login to recover my account. I have a Supercell account under the name Thedankspook, connected to my Clash Royale account belonging to Lebron James, with a King Tower level of 13. Could you please link my main COC account, Buk Lau 1 (#YCP02PRP), to this account to prevent this issue in the future? My main account details: - Main COC account name: Buk Lau 1 - Account tag #: #YCP02PRP - Clan name: awesomeness (Lv 19 - Doctorcrazy is clan co leader) - Account level: [redacted] - TH level: 13 with level 5 weaponized upgrade Key troops in my troop camp: sneaky goblin, wall breakers Favorite spells: haste and earthquake spells Unfortunately, I don't have a current screenshot of my village due to the login issue. I have invested significant time in this game and am eager to recover my progress. I am looking forward to your response. Thank you.

Hello, I was recently banned from my account for 7 days. I want to sincerely apologize for my younger brother's behavior. We both use the same account, and I was informed by a clan member about his inappropriate actions. I do not condone what happened, and I humbly request a warning for this one-time incident. Being banned for a week without prior warning or a chance to address the issue is disheartening, especially as I have never been banned before. Playing this game daily is a source of relaxation for me after work, and I assure you such behavior will not occur again. I am willing to ensure my brother no longer accesses my account, and if this rule is broken, you have my consent to permanently ban me. I hope you can consider my apology and respond promptly. Thank you.