Supercell Customer Service Issues

I've been attempting to log into my Android account, which was working fine until I returned from a vacation. Now, when I try to log in, I hear the background music but I'm stuck on the loading screen. After a few minutes, I receive an error message saying, “you have lost connection with the server. Check your internet connection and try again.” I tried deleting data, and it loads fine. I've had this account since high school and I'm worried about losing it. Can someone please assist me with this issue?

I need help accessing my Clash of Clans account. Supercell support mistakenly accused me of attempting to steal someone else's account and banned me. They also warned of a permanent ban if I sought support again. I apologize for the confusion. It's been years since I last played my Clash of Clans game, and I'm trying to recover my account using notes from my clan.

I am having trouble opening my game. The loading screen stops at 90%, and even after waiting a long time, I receive a notification about a lost connection. I tried logging in with a different ID and it worked fine, but when I tried with my original ID, the issue persisted. I can access other IDs on my phone except for the main one.

Mon compte Clash of Clans a été piraté, probablement par un ami, car il souhaite avoir le contrôle de plusieurs comptes, même ceux de ses amis. Mon village était au niveau 10 de l'Hôtel de Ville, mais le pirate l'a sûrement modifié. J'ai tenté de le récupérer sans succès. Un ami m'a dit que le pirate a probablement changé l'adresse email de récupération. J'ai signalé le problème dans l'onglet "Aide et Assistance" il y a plus d'un mois, mais je n'ai obtenu aucun résultat. Je vous en prie, aidez-moi, car je ne voyais pas l'intérêt de jouer à Clash of Clans avant, mais maintenant je m'y suis beaucoup investi et je trouve ça vraiment intéressant.

Name: [redacted] Townhall level: [redacted] Player tag: #****** Account level: *** I would appreciate it if you could carefully review my case regarding the account situation. I want to explain what happened. I was in the process of unlocking my account (Rhy) when there was some suspicious activity due to my brother occasionally logging in on his phone. Although I successfully recovered/unlocked it, I then encountered difficulties with unlocking (Frost) because of similar reasons. During the account recovery process for (Frost), I unknowingly used my main account (Rhy) causing confusion. Consequently, I received a notice of failed verification and a 31-day ban warning on (Frost). I own both (Rhy) and (Frost), but I lack the necessary resources to recover (Frost). The reason behind my attempt to recover (Rhy) was due to being without my devices as they were being repaired, leaving me to use my brother's spare phone for Clash of Clans. Facing difficulties with accessing my Gmail account on that phone, I proceeded with the recovery process for (Rhy). I believe I am innocent as I have not intentionally violated any rules. I am reaching out from (Frost) to clarify this misunderstanding. I kindly request the ban on my account to be lifted. Please don't hesitate to reach out if you need further information. Thank you.

Hello, I hope I am contacting the Clash of Clans Supercell support team. I am seeking assistance with getting unbanned from the game. I believe I was wrongly accused of phishing when I was trying to reconnect to my old Clash of Clans account. The system flagged me for trying to access someone else's account, but it was a misunderstanding. I would appreciate it if you could review my case. I am grateful for any help you can provide. At this point, I don't even need access to my old account if it will continue causing issues. I couldn't recall the account details as I last played in [redacted], and the email associated with it was deactivated due to inactivity. Please consider reinstating my account so I can enjoy playing again. I have invested nearly $[redacted] in the game.

I am frustrated with trying to get in touch with Coc agents. I have been attempting to explain my situation about my deactivated account. I had initially agreed to a refund for a Town Hall 12, mistakenly believing they would only deactivate the purchased Gold Pass. Unfortunately, they completely closed my account, not just giving a 30-day ban. I was unaware that deactivation meant a permanent ban, so I am extremely disappointed and have lost interest in my village.

I started playing Clash Royale and was unexpectedly banned for "Disruptive Behavior." My only interaction was asking my clan for help, but I never received any cards, so there was no unfair advantage. The ban occurred a few months ago, and I don't have the account name or any contact information linked to it. I believe this ban was unjustified. Please reach out to me promptly.

I attempted to login to my Clash of Clans account at approximately 8:15 am on December 13th, only to discover that I have been suspended for 14 days. I have never faced a ban previously and did not receive any notification or explanation for this two-week ban. While a two-week ban seems severe, I am confident that my behavior did not warrant such action. I have not used any third-party software and can provide evidence if required. The only questionable conduct I can recall is moving between clans while requesting troops, which as per my understanding, does not violate any terms and conditions. I am puzzled by the lack of details provided and suspect that I may have been unfairly reported by another clan, possibly during a war. I am anxious about facing a permanent ban if this issue is not resolved promptly. I have been an avid player of this game for over seven years. I urgently require assistance in appealing this ban and guidance on preventing future bans. Although I cannot recall my Supercell ID, I use the name Mark in Clash of Clans and belong to the Kappa Sam clan.

Hello, I am reaching out because I want to play Clash Royale once again. The game has brought me so much fun and joy, and I love playing it in my free time when I'm bored. Unfortunately, I was permanently banned due to a friend using my phone to say some horrible things in the game without my knowledge. I only discovered this when I logged on one day to find out I was permanently banned. I understand if I can't get my old account back, so I'm wondering if there is any way to reset or help me create a new account.

Hello, I have been struggling to reach out to your support team. I enjoy playing Clash Royale, and it has always been a source of joy for me. Recently, I was permanently banned because a friend used my phone without my knowledge and did some inappropriate things on my game account. I only discovered this after the fact, and I am desperate to rectify the situation. I am hoping for assistance in either recovering my old account, resetting it, or creating a new one so that I can continue playing Clash Royale. Thank you for your help.

Hello, I am reaching out regarding my account with the following details: Account: #LYQGCQLU8 Name: KrishStorm Town Hall Level: 12 Clan: Winners [redacted] I made a mistake of sharing the OTP with a friend to help me with a war attack, and now my account has been locked. Despite numerous chats with Supercell and providing all the necessary documents, I have not received a resolution. I kindly request assistance in retrieving my account or an explanation if this is not possible according to the terms and conditions. Thank you, Krishnendu Ganguly

Dear Supercell, I recently recovered account #8CUVQYYJ2, but when I attempted to recover it from account #9LVOLC2Q, you banned it without asking for verification, leading to a misunderstanding. I did not provide incorrect information. Please lift the ban on account #9LVOLC2Q. I can provide any additional proof if needed. Thank you. Tag: #9LVOLC2Q.

I recently received a two-day ban due to a friend's joke report while we were together. We were in class, having fun creating a clan when my friend, as a joke, reported me using the word Chantelle from a song by Roll Safe. Our intention was not malicious, and no harm was done. Playing this game daily, I value my progress and wish to be unbanned swiftly.

Hello, SUPERCELL company, I apologize if I wrote incorrectly. My account was blocked due to inappropriate behavior. The clan where I wrote offensive messages consists of classmates, and such messages are normal for us, as we did not intend to offend each other. Additionally, in our clan, there are individuals who unjustly complain about fellow clan members. That's all I wanted to say, thank you for your attention. Hopefully, you will lift the block, or else I will be ridiculed by everyone in my class. Goodbye!

Hello, I'm Benjie Calisin from the Philippines, and I respectfully need your support to address the unfair banning of my account. I acknowledge that I did not adhere to the account recovery rules, resulting in my account "LearnFromPisces" with the ID #80Q8LQLL being banned. It is important to me that this account is unbanned as it was not the one in violation. The account "CONFIRM" with the ID #PPR8QCQRP is the one that should remain banned, not my main account "LearnFromPisces." I seek your assistance in resolving this and appreciate your help in unbanning my account #80Q8LQLL. Thank you for your understanding and support.

I'm Benjie Calisin from the Philippines, seeking help to unban my account. I find it unfair that my account "LearnFromPisces" (ID #80Q8LQLL) got banned due to a violation on another account "CONFIRM" (ID #PPR8QCQRP). I respectfully request assistance in unbanning "LearnFromPisces", as it did not violate any terms. I admit my mistake in not following the rules but was unaware of the violation. I hope for a positive response to resolve this issue. Thank you.

I need assistance with accessing my old account. I reached out to support from my new and main accounts. Suddenly, both accounts were banned, which seems unfair. I recently purchased the battle pass and can provide a receipt on my main account. Kindly lift the ban on both accounts. I was not attempting to phish for accounts. I am eager to continue my progress on my main account, the Blue King.

Hello Supercell team, I originally reached out to you via email on Google Play, but was directed to contact you through the in-game help and support. I did not lose my account, but the reason for my communication is related to losing my clan (M-I-C) because someone was able to access my account and became the leader. Here are some details that may assist you: - Clan ID: #2PYCLLYUU - Current leader ID: #LGCUVLUUP - ID of the account that was taken over: #L0LU8QQRL - My old mobile: Huawei Y5 [redacted] - My current mobile: Redmi Note 7 - Leader's mobile type: Samsung A10 - Email address for the shared account: [redacted] I am willing to provide more information if needed. Thank you for your time and assistance. Have a great day.

I attempted to regain access to my old Clash of Clans account by following the steps outlined by Supercell. After providing my situation, I was instructed to wait for assistance from a person named Estaphaine. She inquired about the device and model the account was last played on (which I believe was an LG), as well as whether the account name was changed, which it was not. Upon checking for a response, I was shocked to discover that the account had been banned for phishing. I am adamant that I am not involved in such activities and I simply wish to retrieve my old account. The situation is frustrating as I have tried to communicate formally and respectfully. Being wrongly accused has become bothersome, especially given my adherence to rules and codes of conduct. I am hopeful to resolve this matter and regain access to my account.