Supercell Customer Service Issues

Since the last update, the game has stopped working for me. It either stays on the home screen or closes by itself. The last time I played, I joined a league match, the game was running fine, but it got stuck loading into the match. I thought it was my internet, so I exited the game and tried to re-enter, but it wouldn't let me in. I decided to uninstall and reinstall the game, but the issue persisted. I noticed that the loading screen image was very different from the Christmas theme, as the characters were dressed similarly to the movie "Aladdin." Since then, I haven't been able to play. I hope you understand my situation. Thank you.

Hello, I recently tried to recover my old account but unexpectedly got banned on my new account for "Account Phishing." As the rightful owner, I provided all the requested information, only to face a ban without any prior email or warning messages. I have invested money into my new account and hope to continue playing without interruptions. I kindly request that my account be unbanned so I can continue enjoying Clash Royale on my new phone and new Game Center. Thank you for your attention, and I eagerly await your response.

I need help getting back into my Clash of Clans account. I can't remember all the devices I used to access my village, and I don't know the exact month when I created it over 6 years ago. I do have some receipts for gems purchased in [redacted] that are linked to the account, but it seems this information wasn't sufficient. Now, I'm locked out of Clash of Clans. The email responses I received seem automated and don't address my specific problem.

I've been attempting to reach out through the in-app messaging service, but the support provided has been unsatisfactory. Despite providing accurate information, my accounts have been blocked unjustly. As the clan leader, waiting for 31 days is not feasible. I possess ample evidence to verify my identity, including details from our WhatsApp group. I urgently seek assistance in recovering my accounts without unnecessary delays. I remain hopeful that this request will be successful.

Bonjour, Je vous contacte car mon compte Clash of Clans a été banni de façon permanente pour une raison inconnue. J'ai tenté de récupérer un petit compte que j'avais créé il y a longtemps, ce qui peut expliquer mes réponses approximatives. Je n'aurais jamais essayé de voler un compte, car je suis conscient des conditions d'utilisation. Mon compte est banni depuis plus d'un an, donc je vous prie respectueusement de le débloquer. Merci pour votre compréhension.

My account got banned because it was claimed that I shared it. When I contacted support, the bots mentioned that multiple devices had access. I am aware of this as all the devices belong to me. I have a Samsung Galaxy S9, a Huawei P9 Lite, a Huawei P20 Lite, an iPad 6th generation, and an iPhone XR. I was hacked in the past and couldn't do anything about the ban. Additionally, I was always told it was related to "inappropriate behavior," which wasn't the reason for the ban as I haven't done anything of the sort. I have over 70 purchase receipts from my account, showing every purchase, which I know by heart. I kindly request that they unlock the account after review, so I can create a new email to which the account can be assigned. Please, I just want a chance to get my account back. I await your response. Regards, L.

I recently encountered an emergency situation which caused me to accidentally make a purchase in the game. While managing a child-related issue, I inadvertently tapped on the purchase option. I believe I accidentally spent $75 in the process. Can you please assist me in stopping or reversing this transaction? I will refrain from accessing the game until this matter is resolved. This purchase was a mistake, and I have never made such a transaction before. Thank you, J. Letarte

Hello, I received a ban when I attempted to recover an account from six years ago. Unfortunately, I was mistakenly flagged for potentially providing false information about the ownership of the account. I am eager to have my account unbanned promptly since I believe I have not violated any rules. I am scheduled to lead a clan in a week, and I don't enjoy playing on any other accounts. Clash is a significant part of my daily routine, occupying eight hours each day. I am reliant on my main account and would find it challenging to go a month without access. My player tag is #UJPQ9JVC.

During my conversation in the account recovery chat, I shared details regarding my previous coc account. I attached a screenshot of an email receipt to clarify the information. Surprisingly, right after uploading the screenshot, my account was banned from the game without any chance to appeal or explain further about the screenshot. The receipt contained all the transaction details, making me confused about the reason for the ban since the provided account information was accurate.

Good afternoon. I need help with getting my Clash of Clans account unbanned. I have been playing for a long time, and I recently got permanently banned for allegedly using third-party software. I had my account hacked before, managed to recover it, and then unexpectedly got banned permanently. I find it puzzling since I have always played on an iPhone, and I do not understand how I could have hacked the game on that device. Any assistance in resolving this issue would be greatly appreciated. The banned account is a TX10 account under the name "dj1gga," and it has been inaccessible for about 5 or 6 years now.

I believe that someone is accessing my Clash of Clans account through their own Supercell ID. I have been trying to contact Supercell for assistance but have not received a response. Can anyone provide guidance on how to reclaim my account? I have lost access to my account information. If you require assistance in recovering your game account, please provide the following details: Player Tag: #P92LL90GR Account Name: Darklord Level: 11 Clan: None 1. Date of Account Creation: August 17, [redacted] 2. Device Name: Redmi 5 3. Previous Account Name: Kukava Manish Explanation: Due to college exams, I took a break from playing Clash of Clans for two weeks. After returning, I discovered that my Supercell ID had been hacked and removed. I have a Gmail address and additional information related to my game. Any help in reclaiming my account would be greatly appreciated.

On December 24th, someone hacked my iPad and accessed my Clash of Clans accounts. I witnessed them using my account to disrupt my clan, Iron Edge (#9LRY9290). The hacker used the account "Fury" and shared the email [redacted] They promoted their account, Master (#QQLJ9GVGR), to leader, evicted all clan members, and shut it down. They also stole my accounts "Thor" (#VUPPVOU9) and "Ares" (#8PRLPRQCVV) from the clan "Clan War Mafia" (#P8CVGU99). Despite regaining control of Thor temporarily, it got suspended for phishing. Support acknowledged my issue but later stopped responding. After steps to recover Thor, it was suspended again, and now it shows as non-existent. I request the restoration of my three accounts and control of Iron Edge, with Master removed. Multiple witnesses can verify my ownership, and Thor and Zeus are featured on the OTBgaming YouTube channel.

Supercell seems to be causing issues beyond just reclaiming gems. I had purchased a special offer for €30, which included 20,[redacted] coins and 10 megaboxes. While I received the coins, the game crashed after opening the 2nd box, causing me to lose 8 boxes. Instead of resolving this issue fairly, Supercell deducted [redacted] gems from my account, even though my purchase was unrelated to gems. This deduction amounts to around €[redacted], far more than the value of my initial order. I simply wanted what I paid for and it seems unjust to penalize me for a game error. It would have been reasonable for Supercell to remove the coins and allow me to repurchase the offer. Unfortunately, their support has been lacking and their actions have soured my gaming experience, especially on my birthday, December 24th.

My Clash of Clans account linked to Google Play, Supercell ID, and Gmail ([redacted]) has been compromised. Someone else is accessing it and playing. I need assistance in resolving this issue. Details: - Player Tag: #9P0809U9C - Clan Tag: #2PJU9P0P9 - Clan Name: Current clan= Kerala - Account Level: Town Hall Level 13, XP Level [redacted] - Account Name: Formerly known as Lord z, currently named 69.

I believe someone else has gained access to my Clash of Clans account. It is linked to my Google Play, Supercell ID, and Gmail account under the email [redacted] They are entering and using my account without my permission. I need assistance to secure my account. Here are some details: Player tag: #9P0809U9C Clan tag: #2PJU9P0P9 Clan name: Current clan= Kerala Account details: - Town Hall level: 13 - XP level: [redacted] Account name: - Former name: Lord z - Current name: 69

I have a Clash of Clans account that was not connected to Supercell. I've played this account for the past 4 years and reached Town Hall 13. Last month, my Gmail was hacked, and I lost access to my account. After seeking help from an expert, I managed to recover my Gmail. However, the hacker connected my village to Supercell using their personal email, and now I can no longer access my account. Please assist me with this issue.

Supercell ID: R H Y M E Hello Team, My account has been suspended due to alleged phishing. I want to clarify that I was attempting to recover my account, which was created 5 years ago with the username RHYME GD, as I couldn't link it to Supercell and therefore couldn't log in. I've reached out to your support several times but haven't received any responses, and our chat was inactive for 30 minutes. Could you please lift the ban on my account, as I believe I've been mistakenly accused of phishing? I appreciate your prompt attention to this matter. Thank you.

I accidentally made a purchase when a random offer popped up while logging into my account. I obtained Bibi from the boxes included in the offer and received some coins. Approximately [redacted] gems were deducted, leaving me with about 40 gems. I intended to save for the Brawl Pass, so I would appreciate a refund of the gems. I have not used Bibi or the coins received.

Dear Support Team, Over a year ago, I found myself banned in Clash Royale for "account fishing" when I tried to recover my childhood account under the username Axryle. I've been playing since [redacted] and am now 20 years old. Despite my clear explanations and willingness to start fresh if restoration wasn't possible, I was instantly banned without any dialogue. This experience left me frustrated and disheartened. While I'm eager to play again, the ban without communication was upsetting. I acknowledge the quality of your games and wish to continue being part of the community. Please consider revisiting my case. I assure you, my intentions are genuine. You can find my iCloud under [redacted] with the username Axryle, a unique identifier I hold dear. Sincerely, Axryle

I used to have an account on a previous phone connected via Facebook. Unfortunately, my Facebook account was hacked, and I never created a new one. My game account is a town hall level 10 where I've invested real money. Upon logging in, it says the account is recognized but not linked to a Supercell ID. I skipped the tutorial and created a Supercell ID, yet I'm unsure how to link it to my original account. I would really appreciate any guidance on recovering my account. Thank you!