Supercell Customer Service Issues

Hello Supercell, I need assistance with a recent purchase issue. I have multiple villages, with my primary village being Methador #9JQ2LU800, while the second village is used for providing troops to my main one. I mistakenly attempted to purchase the Gold Pass for my second village, THE__SHILEDS #QLJQQLLR, instead of my main village. I do not require the Gold Pass for THE__SHILEDS and would like to cancel the purchase and receive a refund. I apologize for the error and hope that Supercell can assist me with correcting this payment mix-up. Thank you.

Hello, I am seeking assistance as my game account has been locked. I have two accounts, and I allowed my brother to play on one without logging out. Subsequently, my main account, where I have made purchases, was banned for 31 days. I have tried to recover it to no avail. This game is significant to me as I have dedicated a lot of time and money to it. Despite my efforts to contact support, I have not received any help, and it seems like only premium users are supported. I am requesting a review of my account to resolve this issue. I have unsuccessfully tried in-game support as well. Thank you. Player Tag: #PQGGC0QJC Account Name: $athish aathi Account Level: Town Hall 13, XP [redacted] Clan Name: Master of India

I lost my second village in Clash of Clans with the following details: Village name: "Out of Love" Clans: "Imagine Fight" and "RupshoR virus" under the tag #9UGCL9V8C, owned by Mizanur Rahman. The village is at level 14 with an XP level of [redacted]. My phone was reset after clicking on an SMS from the Play Store, and upon reopening the game, my phone number and Gmail were changed due to hacking on October 24, [redacted], at 3.00 pm. The game was first opened in [redacted]. I have used Samsung Galaxy Mini, Lenovo, Lava, Vivo, Nokia6, and currently Vivo1902_19. I also have an alternate ID under the tag #9R2L8GG28 with the name "Mizan" at XP level [redacted], which was last active in [redacted]. I have contacted support regarding this issue and provided the necessary information for verification. Thank you for your help.

I mistakenly thought I was corresponding with Support through email, but it turned out to be a hacker. I am attaching a part of the suspicious email for review: "Chief, You'll receive verification mails from our headquarters on the mentioned emails. Send us screenshots. Regards, Katy" On Sun, 7 Nov, [redacted], 9:02 pm Alan B, <[redacted]> wrote: I am seeking assistance to recover my original account, as I have invested significant time and money in it. I had 4 TH14 accounts, but now only have 3 accounts left. The other 3 accounts are also played on the same 3 devices at present: 1. Steelers Nation - [redacted] 2. yuckyak - [redacted] 3. YAKYUCK - [redacted] Please heed my request and provide guidance on how to regain access to my account. Thank you.

I am seeking assistance with recovering my Clash of Clans account, as I believe I was tricked. I am sharing an email exchange I had for reference: Dear Chief, You will receive verification emails from our headquarters at the provided emails. Please send us screenshots. Best regards, Katy Thank you for your cooperation. I am keen on regaining my initial account, as I have put a lot of time and money into it. Below are the details of my accounts and the devices they were played on. I am open to providing more information to prove ownership. Your consideration is greatly appreciated. Sincerely, Yuckyak --- I am struggling to retrieve my account and feeling disheartened. Despite providing proof of ownership, I was informed that the account's status cannot be changed. I am at a loss and seeking further guidance on how to proceed. Thank you for your time and assistance. Best, Yuckyak

I recently upgraded my phone and sold my old one, not realizing I hadn't wiped it properly. The buyer accessed my accounts, including my Clash Royale (CR) account. Friends noticed strange activity, and my account got permanently banned. I reached out to Apple support to wipe the old phone, but my CR progress of 4+ years got lost. My account, OahuPolarBear, was at level 13 with over 24 maxed cards before the recent update. I'm unable to access my player tag now. The ban was due to a hacker, not me. I'm asking for a review of the ban and reinstatement. If not possible, I hope for a similar account with the progress and resources restored. CR is more than a game to me; it's been a vital coping mechanism. Thank you for your help.

I lost my second village in Clash of Clans. The village name is "out of love" with the first clan name Imagine Fight and the second clan RupshoR virus. The village is under the tag number #9UGCL9V8C, owned by Mizanur Rahman, level 14 with XP level [redacted]. Recently, on 24.10.[redacted] at 3:00 pm, my phone was hacked, and both my recovery phone number and Gmail were changed. I used various devices before settling on Vivo 1902_19. I also have another ID under tag number #9R2L8GG28, named Mizan, with an XP level of [redacted]. I hope to recover both my accounts as I have been a loyal player since [redacted]. Thank you for your attention.

I recently lost access to my Clash of Clans village named "Out of Love" belong to Mizanur Rahman. My first clan name is Imagine Fight and the second clan is RupshoR Virus ®. The village is under the tag number #9UGCL9V8C, under the name MizanurRahman, at level 14 with XP level [redacted]. Unfortunately, I faced an issue where my phone reset itself after receiving an unexpected SMS from the Play Store. After being locked out for 3 hours, my phone finally opened, but my Clash of Clans app was inaccessible as the hacker changed my recovery phone number and Gmail account. The hacking incident occurred on 24.10.[redacted] at 3:00 PM. I have used various devices over time, starting from Samsung Galaxy Mini, Lenovo, Lava Iris, Vivo, Nokia6, and currently using Vivo 1902_19. Additionally, my second ID under tag number #9R2L8GG28 named Mizan at XP level [redacted] was also affected. I contacted the support team back in [redacted] when my second ID was lost, and after providing them with an alternate Gmail account, my ID was recovered. I am hoping for your assistance in recovering both of my IDs. Thank you for your help, and I look forward to your response.

Dear Supercell, I have encountered an issue with my two accounts being locked due to suspicious activity. Recently, I had to take a break from the game due to a family emergency, and during that time, a clan mate played on my behalf during clan war leagues, which is against the terms of agreement. Unfortunately, when I returned and removed the devices associated with my accounts, I unintentionally locked myself out. I have been a loyal player for over 3 years and can provide proof of purchases and devices used in the last 2 years. I sincerely apologize for any unintended rule violation and assure you that I only sought to assist my clan during my absence. My first account ID is #LQRCQUU2 with the username "wreckingball," and my other account ID is #2CU9LRG08 under the username "jaw breaker."

I would like assistance regarding my account issue. I used to play the game years ago with the account Blairb69, but after reinstalling the game recently, I had to start over. Wanting to retrieve my old progress, I contacted customer support. After answering some verification questions, I received a ban for supposedly phishing. I assure you that I had no malicious intent. My account is associated with my phone number [redacted]. Please lift the ban so I can enjoy playing on my new account without any restrictions. Thank you for your help. - Blair B.

There was going to be a rotation in my clan, and I was the co-leader. Hackers attacked my Town Hall 3, then proceeded to lock my Town Hall 14. After unlocking it, they threatened me to leave the clan, or they would ban my account. Once I left the clan, they locked my account, resulting in a ban. I assure you that I did not violate Supercell's policy, and I am a dedicated player seeking justice. I have been playing the game since November [redacted], putting in hard work. Being banned in a single second after all these years is unfair. I trust Supercell, but the lack of proper response is disheartening. I want justice. I have not received a response yet. I am looking to discuss with an agent regarding my banned account. Here are my player details: Player Tag: #9GP9QV89J, Name: H@RSH, Town Hall: 14, XP: [redacted].

I need help with my clan issue. As the deputy leader, my Town Hall 3 got hacked, leading to my Town Hall 14 being locked. After unlocking, hackers threatened me to leave or face a ban. I left, my account got locked, and then it was banned. I haven't violated Supercell policies and want my account restored. I've played regularly and seek fairness. I've been a loyal player since November [redacted], following Supercell's terms diligently. Suddenly, my account was banned without proper explanation. I've put in four years of hard work, only to be banned unjustly. I seek justice and fair treatment from Supercell. I need assistance as my account was banned recently, despite not breaching Supercell policies. My player tag is #9GP9QV89J under the name H@RSH, Town Hall level 14, with an XP of [redacted]. Requesting resolution for this issue promptly.

I'm reaching out about my son's lost account. He's been trying to access his old account, "yasyas account," but struggled with the security questions. After multiple attempts, he may get banned from his main account for 31 days due to this issue. This has been distressing for him, especially as I recently purchased a pass for him. It feels unfair to penalize him for struggling to recall the last playing date accurately. I hope we can find a resolution without accusations or misunderstandings. Thank you.

I attempted to recover my old account named yasyas along with my main th eleven account. Supercell asked me challenging questions that did not align with my request. Although the account dates back several years, they requested specifics like the exact last playing date and devices used, contradicting the reason for my request. Despite my best efforts to provide answers, I was accused of account theft, resulting in my main account yasnadyoopie th eleven being banned. Similar issues arose with my secondary account. Both accounts remain banned, and my lost yasyas account recovery is at a standstill. I hope Supercell can restore my main account yasnadyoopie and assist in recovering my old yasyas account. Disappointed with the Supercell support experience.

I attempted to recover my old account named yasyas, but Supercell asked me for specific details about the account that I couldn't recall due to its age. Despite my efforts to provide accurate information, they accused me of theft, leading to my main account, yasnadyoopie th eleven, being banned. Subsequently, my small account was also banned when I tried to resolve the issue there. Supercell's support process has been very frustrating, as my primary goal was simply to regain access to my old account. I hope to find a resolution to this situation soon as I am currently unable to access any of my accounts.

I have been playing HayDay since [redacted]. Recently, Supercell banned one of my farms for 31 days, accusing me of trying to take over the Somerset Farm, which I started in [redacted] and only played on my Apple iPad. Transitioning to a new device led to me unintentionally selecting the wrong farm and facing difficulties in restoring the correct one, Somerset Farm. While attempting to correct this with HayDay Support, my ban ensued. I now worry about being completely banned if I continue to pursue proving my ownership of Somerset Farm. Any advice on how to resolve this issue without further repercussions would be appreciated.

Hello, I hope this message finds you well. I wanted to bring to your attention that I recently received a two-day ban on Clash of Clans that I believe was issued mistakenly. I was banned for 'Disruptive Behaviour,' which came as a surprise to me. I have been actively playing the game and interacting with my friends from school in a clan. Unfortunately, some of my friends jokingly mentioned reporting me to see if it would lead to a ban. Thank you for considering my appeal. Best, Daniel

I had two Clash of Clans games saved on my phone, each with a separate village. I requested an agent to remove one of the villages to focus on just one moving forward, but was informed that I would not be able to play on my device for a month. It has now been nearly six months, and despite buying a new iPhone as suggested by a Supercell employee, I am still unable to access the game. The error message states that my account has been disabled due to a deletion request, even though my actual account is not deleted and I can still access it on friends' phones using Supercell ID. This issue seems to be related to my Apple account since it does not work on my iPhones but works on others with different Apple accounts. I only wanted to manage one village and did not ask for this problem. I hope for a solution to play Clash of Clans again on my new iPhone.

I am facing issues logging into my Clash of Clans account with the in-game name "Spirit," having Town Hall level 9 and being above level [redacted] (approximately). I haven't accessed this account in years, predating the implementation of Supercell ID. Recently, I attempted to log in and was prompted to create a Supercell ID. Unfortunately, it did not load my old village but started a new game instead. Feeling unsure, I disconnected from Supercell ID, but I am now unsure about the steps to recover my original village. I no longer have access to my old device for screenshots of the account or the player tag. However, my in-game account is linked to my Google Play account, which I can still access. I am eager to recover my cherished village and would appreciate any guidance.

Hello, In [redacted], I had my own village on Clash of Clans at around level [redacted], named "negapikartist." Due to not playing for some time and then reinstalling, I received a notification that my village could no longer be used. I had to rebuild it. I used Facebook to sign up and didn't know how Supercell ID worked at that time. I've tried several times to get my old village back but to no avail. I would appreciate it if you could help me retrieve it. Thank you very much for your assistance.