Supercell Customer Service Issues

My player tag is anandvna #YJVV0JYUU. One day, a scammer infiltrated my clan, claiming to offer their maxed Town Hall 14 in exchange for my account. Falling for this trick, I messaged them on WhatsApp as instructed. They asked me to create a new email for them to connect their Town Hall 14 to my Gmail. Not knowing the process, they seized control of my account, asking for a 6-digit code from the new email. When I realized my Town Hall 13 was compromised, I reported the incident to Supercell support, but received no response. Desperate to reclaim my account, which I've been playing for almost one and a half years, I seek assistance in resolving this matter.

Dear Sir or Madam, I am feeling hopeless regarding the situation with my game account. I made a mistake by trusting a stranger who offered to share their account for clan games. Unfortunately, it turned out to be a scam. I provided the person with the required information, and they blocked me afterward. Now, I am unable to access my Town Hall 13 account under the player tag YJVOJYUU. This incident has caused some of my clanmates to become inactive or leave. I have proof of my account ownership and the conversation with the scammer. I am reaching out for help in resolving this issue as it has deeply impacted me and my clan. I have attached a screenshot of my ID for reference and can provide more evidence if needed. Please assist me in recovering my account and rectifying the changes made by the scammer. Your prompt help would be greatly appreciated. Sincerely, [initials]

I recently switched from a Samsung S9 to an iPhone. Unfortunately, when I tried to access my account on the new phone, I was banned for 31 days. I used my brother's Android phone to contact support via Google Play to resolve the issue and restore access to my account "beastking2.0." I am now locked out of my main account on my new iPhone 12 as I had just opened the app and have not completed the tutorial. It's frustrating not being able to access my account on the new device.

Hello Supercell, I accidentally deleted my old village and a new one synced to my email, but I cherished my old village since I had spent a lot of time on it. I have been trying to reach out for help from the in-game support, but only get automated responses from OTTO without any real assistance for a few years now. I desperately need your help to recover my old village with the following details: Village Tag: #LYLCJ8Y2, Village Name: JOHEB AKIB, Town Hall Level: 10, Experience Level: [redacted], Clan Name: GLOBAL LOYALTY. Please, I urge you to help me this time and not disappoint me. Every attempt to contact via email directs me back to the game where only the unhelpful OTTO responds. Kindly assist me promptly in retrieving my old village.

Hello, I seem to have lost access to my account. My Clash of Clans account was linked to Google Play Games. Unfortunately, I noticed that Google Play Games is no longer on my phone. This has left me feeling quite upset. I am seeking assistance in recovering my Clash of Clans account, which goes by the name "Open Challenger." The name tag associated with it is #LL8UURUCP, and it was at Town Hall level 9. This account holds significant value to me, and I would greatly appreciate any help in retrieving it. If there are any further questions or concerns, please feel free to reach me via phone at [redacted]. Thank you for your assistance.

I used to be an avid Clash of Clans player until my phone was stolen while my account was in the middle of a war. The account, a Th12 one at the time, was being used by my clanmates who needed access to it to continue the fight in the war. I understand that sharing accounts is against the rules and can result in a ban, but I did it to support my clan. Unfortunately, when I tried to regain control of the account by removing the Supercell ID, I was locked out because I didn't know the devices my clanmates were using. This led to confusion with Supercell thinking there was suspicious activity on the account. I have started a new account with the tag #QRYUVJQCC and would appreciate any assistance to resolve this issue. You can reach me via email associated with my Clash of Clans account. Thank you for your help.

Good morning Supercell, Last Friday on October 8, [redacted], I last played my game through my Supercell ID account using this email. When I decided to return to playing my game using this email address, I found that my Supercell ID was disconnected, and my game village was missing, and I couldn't locate it connected to my email. I need Supercell's assistance to reconnect my game, my village with the following details: Player tag: #LJJLRJ Player name: CHAMPION Player level: [redacted] Village hall level: 14 Clan name: Not available I often purchase Gold Pass for my village using this email. I haven't received a response to the email I sent regarding this issue. I need confirmation as soon as possible so I can start playing again. Thank you

On October 12 at around 6 am Central Time in Winnipeg, Manitoba, Canada, I received a text from my clan mate informing me that my account was being accessed by someone else. Despite initially doubting this claim, upon checking, I discovered that indeed, my clan leader was correct. An unknown individual, with a Russian name, had taken over my account and made changes. After noticing an email verification request in Russian, I promptly changed all my email passwords. Despite my efforts, I now require an unlock code to access my account. I have documented the entire incident and have screenshots of the conversation where this imposter meddled with my account and clan, using my resources. How can I regain control of my base? Despite contacting customer service and having my account still accessible on my phone, I find the process confusing. I am ready to provide all my evidence to rectify this situation. Your assistance would be greatly appreciated. Thank you. - Vance

Dear Supercell, I am requesting the return of my account or a refund for the money I spent on gems. My account was banned due to a misunderstanding while I was helping my younger brother recover his account. He is only 10 years old and didn't know how to resolve the security issue. During the recovery process, I mistakenly provided the wrong information about the devices used to log into the account, which led to the ban. I understand the need for account security, but I assure you that I had no harmful intentions towards my brother's account. I have always adhered to the fair play policies and was even planning to purchase a gold pass. I kindly ask for the reinstatement of my account as I believe I have not violated any rules intentionally. Thank you.

Please assist me in recovering my TH12 village. Support team, I am pleading for your help as I have not received any response yet regarding my issue. It's frustrating to have dedicated four years to building that TH12 village and now facing this challenge without any assistance. I urge you to help me restore my village. Thank you for your help and support.

Добрый день, прошу помощи с проблемой, связанной с взломом моей учетной записи. Каждый раз, когда захожу в аккаунт, замечаю изменения: улучшения зданий, вступление в кланы, атаки и т.д., которые не делала я. Кто-то другой играет от моего имени, угрожая использовать все ресурсы, изменить имя и создавать проблемы в чате. Через соцсети требует обмен аккаунтом или выкуп. Прошу помочь избавиться от этого, чтобы могла наслаждаться игрой без проблем. Спасибо за внимание! Жду вашего ответа.

Hello, my name is Billy F. I attempted to retrieve my old Clash of Clans account by creating a new one. However, when I answered the questions asked by Andreas, my account was banned. The old account was created around April [redacted] or [redacted], during my time in middle school. Unfortunately, I don't have any receipts as proof. Now in college, my friends and I decided to play again and I wanted to regain my old account due to the time and effort I had invested in it. I never linked it to an email. Despite my efforts, when I tried to recover it, they mentioned my account would be banned. The old account's ID is #29CG9GLY, and the new one is #LUQVQPURQ. The old account is in Clan Stags Baseball and the new one in Claver101. I'm hoping to resolve the ban and retrieve my old account to play with my friends. Thank you for your assistance.

I would like my account reinstated. I was banned without prior notice while helping my friend regain access to their account. My account was just recovered recently before this ban occurred. I am puzzled as to why I am being prevented from playing the game despite the assistance I was providing. The player in the game even welcomed me back and helped me with basic gameplay, only for me to be banned afterward. Please review my account history to verify this sequence of events. I am eager to continue playing, so I request that you lift the ban on my account promptly.

I am reaching out on behalf of my elderly mother who had her Heyday account locked and she was banned. She is 76 years old and didn't realize she was violating any rules. She accidentally played on two different devices, thinking she was able to do so and when her account got locked, she mistakenly started over using my grandson's account. We both were unaware that this was against the game's policy. She spent hundreds of dollars on her account and just wishes to have access to it again. We are not tech-savvy and have been unable to resolve this through Heyday's automated system. Her farm is called Granny's Place in the Dennis Valley neighborhood. The reference number I have from a previous conversation is #[redacted]80. I am seeking assistance from a real person at Heyday to help resolve this issue for my mother. Thank you for your help.

I tried to transfer my old Clash Royale account to my new phone, but I got banned even after providing two receipts and all the necessary information, except for my old username that I changed three years ago and no longer remember. I learned that I could link the account to my Supercell ID, which I did, but I'm still banned on my new phone, preventing me from playing. I reached out to support via email to request being unbanned, but unfortunately, I have yet to receive a response.

Upon logging back into Clash Royale, I was shocked to discover that I had received a 2-day ban for disruptive behavior with no clear explanation or method to appeal. My username, inferno dragon, is not offensive, and I always maintain a positive and respectful attitude towards others in the game. As the leader of my clan, which has been active for 7-8 months, I ensure that our interactions are always friendly. I am truly baffled by this sudden ban and frustrated by the lack of communication or avenue to address this issue. After nearly 5 years of dedicated play, it's disheartening to face a ban without proper justification or recourse. I believe there should be better mechanisms in place for handling bans, reports, and providing feedback to players in Clash Royale.

Hello, yesterday my Clash Royale email was hacked (I now have full access again) and now a stranger is on my account, and my name has been changed to some Arabic for [redacted] gems. :( Please log out all devices connected to my Supercell ID so a new confirmation code is required. Clash Royale Info: - Player Name: Royal Ghost (but it has now been changed to some Arabic) - King Level: 11 - Arena: Challenger 2 - Previous Clan was German Knights, current is Mc Koks - Player Tag: #YPG2LY09U - Previous gems: [redacted], now only [redacted] due to the name change (please change my account back to Royal Ghost and return the [redacted] gems) - Gold amount: [redacted],[redacted] - Email Address: [redacted]. You can also contact me at the email [redacted]. If you have more questions, you can contact me at either [redacted] or [redacted]. Regards, Robin

I received a permanent ban for disruptive behavior. I admit to using inappropriate language, such as the word "fuck." However, I want to clarify that when using this language, I was referring to myself and not directing it at anyone else. I believe the ban was too severe considering the context. If I am not allowed to be unbanned, I kindly request that the individual who reported me be banned for one week instead. Additionally, I would like to transfer my mini pekka card from my banned account to my new one.

Hello, a few days ago my account was temporarily blocked (I will tell you the reason later) with the tag #P9VV0YQ9G of my village which was eventually permanently blocked. This happened because of my friend who had access to my village on his phone as I logged in a couple of times on his phone, but I didn't expect him to do this. What did he do? He started messaging Technical Support at the same time as me (when my account was temporarily blocked) without my knowledge, pretending it was his account, and chaos ensued leading to a permanent ban. I truly hope for your help, please review the ban. It's heartbreaking to lose the village I've spent 5 years on. I created it back in February [redacted], I beg you to help me, this village means a lot to me.

I have a Clash of Clans account with a level 12 town hall linked to an email address that could be compromised. I am seeking guidance on changing the email associated with my Clash of Clans account to a different one as a precaution. Currently, I can still access the email account. I aim to update the CoC account with a new email due to concerns about an unknown "Family Manager" linked to the email. Should it be necessary, I am prepared to delete the email account. I confirm that I can access both the email and Clash of Clans account.