Supercell Customer Service Issues

Hello Supercell, I've been trying to recover my secondary account as I changed devices and couldn't remember the email linked to it. I would appreciate your help as it's unfair to be permanently banned due to a game error assuming I wanted to steal an account. I've been playing for 4 years and losing my account this way is unjust as I am innocent of the identity theft accusation. The ban states it's for "impersonation in an account," but I was only trying to recover my own account. How could I be stealing from myself? I hope you can assist me, friends. I would greatly appreciate it. 🙏😭

I recently switched devices and realized that the email address I entered for my secondary account was incorrect. I reached out to Supercell through the in-game support for assistance. Everything was going smoothly until I received a permanent ban for allegedly attempting to impersonate someone else's account. I was only trying to recover my secondary account, so it feels unfair to be accused of such actions. It's been painful for me as I've been playing Clash of Clans for 4 years without any issues. I always play by the rules and respect other players. Being permanently banned feels unjust. I've been trying to seek help everywhere to recover my banned account, which was at TH13 and took a lot of effort to build. It's disheartening that the game made a mistake in banning me this way. I hope for assistance in resolving this problem because being banned without reason is not fair.

Hello friends! I am requesting the removal of the ban because I have never attempted to steal an account in all my time playing Clash of Clans. My intention was solely to recover my own account that I've had for a long time. I changed devices and forgot the account's email. I contacted support, but my account was suddenly permanently banned for attempted identity theft. I'm a loyal player of Clash of Clans for 4 years and it hurts to see my account banned unjustly while just trying to recover it. I hope someone can help me regain access to my account as I used to. Please assist me to resolve this issue quickly. Thank you for your understanding and help.

Hello everyone! I'm requesting the removal of a ban because I have never attempted to steal an account in all the time I've been playing Clash of Clans. I was just trying to recover my own account that I have had for a long time, but I changed devices and forgot the email associated with it. I contacted support, everything seemed fine until suddenly I was kicked out of the game. Upon trying to re-enter, I discovered my account had been permanently banned for identity theft attempt. This came as a shock to me as I was just trying to reclaim my own account. I'm here seeking assistance as the game support advised me to seek help through this method for better chances of recovering the account. I've been a loyal player for 4 years and it pains me that my account is banned unjustly. I hope someone can help me resolve this issue promptly. Thank you in advance for your understanding and assistance.

Last night, while playing Clash of Clans, I asked my uncle if I could recover his old account that he had given me. He confirmed that it was possible as he had recovered his account the night before. Assuming the same, I tried to recover his Town Hall 11 account. Unfortunately, my account got banned after attempting this. I had invested $30 in purchasing diamonds to strengthen my base with builder upgrades. It's frustrating that my account was permanently banned without understanding the situation or my intentions from last night. All I wanted to do was try and restore his old account.

Dear Support Team, I recently discovered that my player tag, #22QC2CP2U, has been banned for allegedly phishing another account. There seems to have been a misunderstanding as I was only trying to assist my friend, [БЛЗТ]костян, with his account which was blocked due to sharing. I attempted to return his account through automated support but was unable to do so. Subsequently, I was unaware that my actions may have led to a ban on my own account. I now realize the mistake and seek your assistance in resolving this matter. I would appreciate it if you could review the situation and consider lifting the ban on my account. If needed, please reach out to my friend at +[redacted] (67) [redacted] 07 77 to verify the situation. Thank you for your attention to this issue. Sincerely, [Initials]

I have been playing Clash Royale since its release, and I'm frustrated with the imbalance in matchmaking. It's disheartening to face a level 13 player with maxed cards when I'm just at level 10. The disparity in levels seems unfair, especially when dealing with opponents who have dropped trophies intentionally. This issue is not unique to me; my friends who also play are experiencing the same problem. The game used to be balanced, but now it feels skewed and illogical. I hope the game developers can address these concerns and restore balance so that players like myself can continue enjoying Clash Royale. It's disappointing to see my reliable deck from Arena 7 struggle against unexpected matchups like being defeated by a few low-cost cards. Despite criticisms to "get good," I feel competent in the game but frustrated by these recent challenges.

I recently opened my clan and started CWL. I have been participating in clan games, wars, and donating troops actively. When I logged in today to participate in our second war day, I was surprised to see that I have been banned for 2 days. I have only been contributing positively to the clan by donating and congratulating members on promotions. I suspect there may have been a misunderstanding or someone from another clan who joined us may have reported me mistakenly. I have only communicated with my son in the clan, and he would not have reported me as he relies on my donations for war. My in-game name is Cyber Goddess, and my associated email is [redacted] I have encountered issues with Clash of Clans before, and I hope to have this situation resolved promptly. My son and I invest money in the game, but if such unjust banning occurs without proper investigation, we may reconsider supporting the game financially. I assure you I have not violated any rules or engaged in inappropriate behavior within our small clan. Please investigate and rectify this issue as soon as possible.

Hi, I'm Dev. Let me share with you what happened to my account. I attempted to change my Supercell ID due to suspicions of someone else using it. During the conversation with Supercell support, they asked me about 9-10 questions. I provided accurate answers to all, except for the starting date of the game as I couldn't recall it precisely. They locked my account assuming I wasn't the rightful owner. Now when I try to get the code to unlock it, they keep repeating that they have already addressed this matter and won't respond further, suggesting I wait to contact them again later. I feel this is unfair. Please assist me in retrieving my account. Thank you.

I am disappointed to have lost 2 bases without any valid reason. I was wrongly accused of phishing, but I have all the correct information now. Despite my efforts to prove my ownership of both accounts over the past 7 days, I have not received proper assistance. I was hopeful when given ticket number #[redacted]98 by Georgina, but I am still unable to progress in the game due to the automated system. It's frustrating that I cannot speak to a real person in-game, and my emails have been ignored. My village name is Genzkie, Level [redacted], Th 12, Tag:#2ggjgyp2c.

Supercell, my brother's account got hacked. My younger brother inadvertently shared all the account details when our account was inexplicably locked. The hacker, pretending to assist in unlocking it, has taken over my brother's account. Please assist, as my brother worked hard to reach Power 10 with Leon. The hacker known as Jaylee YT, now Troiter, likely targeted my brother's account due to his own being banned. The hacker has changed the password and SuperCell ID. Despite attempts, no SuperCell employees have contacted me. I have evidence, including screenshots of the hacker admitting to the deceit after joining my Brawl Stars team. Kindly respond and provide assistance.

Hello Supercell Customer Support, I am reaching out regarding the need to recover my account. Recently, I changed phones and discovered that my password had been altered two days prior when attempting to log in to Supercell ID and retrieve the verification code from my email. I have accessed my email from friends' phones where I noticed the password change on my account, and unfortunately, I am unable to reset it. I am facing difficulty reactivating my backup email as the previous .me address linked to it was canceled when my father ceased payment for it months ago. I have reviewed your help section (supercell.helpshift.com) which mentioned the possibility of account recovery by providing specific details like my username, Clan name, etc. Here is the information: - SupercellID email: [redacted] - Password: QisaPain149! - Username: pixelwookie99 - King Level: 10 - CR player tag: #R2PRJ2LV - Clash Royale: All cards obtained as of the healer update - Connected games: Clash of Clans and Brawl Stars I have invested in Clash Royale and would appreciate assistance in recovering all three games. If there are additional steps I can take to aid in this process, please let me know. Thank you, 'pixelwookie99'

Hello Supercell team, I am reaching out because I encountered an issue with my account and need assistance to recover it. Unfortunately, I haven't been able to get in touch through the Help and Support section due to some bugs that only generate automated responses and prevent me from contacting a customer agent. If you could assist me within the game, please reach out to me through my alternative game account. I have included my player tag below where you can contact me initially, and I will then be able to respond to your message: Player tag - #LC2PLLVLQ Kindly contact me using the provided player tag to help me recover my account directly in the game. Looking forward to resolving this matter with your help.

I am in a situation where my friend's account got locked, so I messaged on their behalf from my account (Ragnar Lothbrok) to help unlock it. We often use each other's accounts when needed to keep our progress going. However, Supercell mistakenly thought I was involved in account phishing and subsequently banned my Ragnar Lothbrok account. I was unaware of the policy prohibiting sharing account details and now realize the seriousness of the situation. I have been playing Clash since [redacted] and deeply regret my actions. I apologize for my ignorance and promise not to repeat this mistake in the future. I kindly request to have my account unbanned.

I have a situation to share. Recently, my friend's account got locked. I attempted to help by reaching out from my account, Ragnar Lothbrok, to try and unlock it. Normally, we assist each other by logging into each other's accounts when one of us can't go online to maintain our progress in the game. Regrettably, Supercell suspected account phishing and consequently banned my Ragnar Lothbrok Account. I learned after the fact that sharing account details is prohibited, which I was unaware of. I had always considered it a friendly exchange between us without realizing the gravity of the situation. I have been playing Clash since [redacted]. I sincerely apologize for my ignorance of the rules and promise not to repeat this mistake in the future. I kindly request to be unbanned.

I used to play Clash of Clans around 3 years ago but lost access to my account due to a damaged phone and incompatible SIM card. I now have a new phone, SIM card, and Apple ID. I'm interested in retrieving my old account and can provide specific details like the account name, XP level, and town hall level to verify ownership. Despite attempting to create a new account and link it to Facebook, I couldn't retrieve my old village as I played before the introduction of Supercell ID. I am hopeful that assistance can be provided. I can be reached at [redacted]. Thank you.

I enjoy playing Clash Royale, and I've noticed patterns in my gameplay. When I win multiple matches then consistently face opponents with decks that counter mine, such as log bait, it seems like there might be algorithms at play. I don't mind if there are algorithms, but I would appreciate some confirmation of their existence. Similarly, in Clash of Clans builder base, I experience winning streaks followed by losing streaks despite using the same strategy. It's puzzling how this happens without some form of manipulation. I acknowledge that algorithms may not be foolproof, as there are instances where I could defeat an opponent using log bait who plays poorly.

Dear Supercell, I have been a dedicated player of your game for 6 years now and I must say, it's one of the best games I have ever played. The goblins in the game have always fascinated me with their design and intriguing background in the Clash of Clans universe. However, I believe they are missing a key character - a leader, a Goblin President. This new unit could bring a fresh dynamic to the game by having the power to steal a percentage of the enemy's funds, much like historical figures such as Harriet Tubman, Donald Trump, Obama, and Andrew Jackson. By introducing a strong leader for the goblins, you could add depth to their storyline and gameplay. I believe this addition would enhance the game experience for all players. Best regards, A Goblin Enthusiast

I shared my Supercell ID with a friend to play on his device, but now he's using my account to drop trophies, spend the [redacted] gems I purchased with real money, and open all the saved boxes. He's threatening to mess up my account if I don't join his team on the same server. Can you please remove my Supercell ID from his device? I'm worried about losing my progress and the money I've invested in the game. His player tag is #29GL9LPVY, and mine is #20202RLU9. My Supercell ID is [redacted]

Dear Sir and SuperCell, I am encountering an issue with my Clash of Clans account. Unfortunately, I have been permanently banned due to a misunderstanding. A friend of mine, who was trying to recover his account, provided false information in a message to you from my phone, causing confusion. I attempted to clarify the situation, but the ban was already in place. I have been an active player since December [redacted] and have always promoted the game to my friends. It is truly disheartening to have to start over from scratch, especially when my friends rely on me for clan activities. I sincerely apologize for the confusion caused by my friend's actions. Here are some account details that might help to resolve the issue: 1. SuperCell ID: [redacted] 2. Name: BaSilis 3. Clan: the gods 4. Player Tag: #QVV2V20L I hope we can resolve this misunderstanding and reinstate my account. I value my account and the time I have invested in the game. Thank you for your attention to this matter. Sincerely, BaSilis