Supercell Customer Service Issues

I am reaching out regarding an issue with my SuperCell account. The email I am using is logged in on my friend's account as well, even though I changed it. Can you please assist me in logging out the SuperCell account from other devices? Here are my Clash of Clans account details: 1. Player ID name: Poseidon 2. Player Town Hall level: 10 3. Player Clan name: Golden Bird India 4. Player SuperCell ID: [redacted] Thank you in advance for your help, SuperCell team.

Dear Team, I was playing Clash of Clans on my iPhone when I encountered some issues that led me to reset my phone at the iPhone center. Upon trying to log back into Clash of Clans, I realized my ID is no longer accessible. I need assistance in recovering my ID since I put in a lot of effort to reach the level I was at in COC. Below are my details: 1. ID #CPG82L2U 2. TH 9 3. I used to be in the Clan named Dasa9isto1 but got kicked out due to inactivity. I have attempted to report this problem through Game Center, but the automated response I received from the BOT was not helpful. Appreciate your prompt assistance with this matter.

Dear Supercell, Today, my friend was banned for disruptive behavior. There was an argument between us, and he said some offensive things like calling me names. I believe the permanent ban is excessive. Even in the heat of an argument, I think a ban of 1 or 2 months would have been more appropriate. Please reply as soon as possible so I can provide further details.

I lost access to my account. After resetting my phone, the email linked to my Clash of Clans account was deleted. I've created a new Google account, but it is connected to Facebook, where my original Clash of Clans account was registered. The same Facebook account is still active on my phone. Kindly assist in recovering my previous Clash of Clans account with the tag #9g899jvvo. The town hall level was 7, and the username was Lovish Madaan. I would appreciate your help in restoring my Clash of Clans account. Thank you.

I've been having trouble logging into my Clash of Clans account despite multiple attempts. It seems like I've lost access to my Town Hall 9 account under the name SwAG MaSTEr- #GUPLU2J, and now when I try to log in, I'm directed to a Town Hall 1 account at XP Level [redacted], Town Hall Level 9. I was recently not in a clan, but I used to be a co-leader in the Faridabad India Level 10 clan. I would appreciate a prompt response. Thank you for your attention.

I recently turned the legal age to have an email, and I needed to reach out to you regarding an issue with my account transfer. Unfortunately, during the transfer, the HQ level was forgotten, I recall not having a medic but I did have rocket launchers on my base. The information got mixed up on my iPad. The account on iPad (1) was the correct one, with a high level and well-equipped base. I attempted to link it to iPad (2) according to the steps provided, but instead, iPad (2) linked to iPad (1) and resulted in me losing all my progress :( I'm hoping you can help me resolve this. Could we possibly chat through webchat or a similar platform? It would be great if you could provide me with around [redacted] potential bases, as my base had a unique layout, and I can even sketch out the design that I still remember. If we manage to locate it, would it be possible for you to create a Supercell ID for me to secure the account? I would greatly appreciate your assistance in this matter. Thank you.

I recently attempted to recover my old game account after losing access to it due to a phone incident a couple of years ago. Unfortunately, my account got banned for "account phishing" in the process. Despite my concerns about retrieving it, I assure you it was legitimately mine. It's disheartening to be accused of such, especially when I just wanted to continue where I left off without starting anew. Being unable to play the game now has left me frustrated and seeking resolution.

Two days ago, I used my account on my sister's phone as mine was lagging. She logged in, I played for a while, and then went to bed. The next morning, when I tried to log in on my phone, it asked for an unlock code. I didn't use any mods or play improperly. I'm upset that my account was banned. Could you please assist me in recovering it? I've been using this account since around [redacted] or [redacted]. Here are some details: Player ID: #289VCUUQU, Account Level: 66, The most recent update I made was a small cannon on the right side of the base. My account name is mess rid3rzz, and its previous name was devilz disciple. If I can't recover this account, I won't continue playing as I've dedicated years to reaching level 66 and acquiring [redacted]+ powder.

I upgraded from Town Hall 9 to Town Hall 12 during Winter Jam, using many magic items. I dropped from Master League 2 to Silver 3 for more loot and less defense. However, I didn't benefit as expected. After a day, I found myself in Gold 1 due to opponents surrendering after deploying their heroes. I lack a max army to match max bases in multiplayer battles, making it impossible to defeat or loot them. If there's a way to downgrade my Town Hall level or suggest another solution, it would be appreciated. My game tag is #PURY2PUGG. Thank you.

Since the recent TH13 update, my game has been experiencing issues. Despite having a 4G internet connection and over 30GB of free space, the game keeps crashing and disconnecting randomly. Initially, I could manage, but now the game won't load at all, which has been ongoing for a few hours. All other online apps on my device are working fine. I suspect these issues are due to bugs from the update. I believe it's necessary to address these problems before releasing updates to ensure a smooth gaming experience. Your attention to this matter is appreciated. Thank you.

Hello, I speak Italian. I wanted to say that I have just changed my phone and installed Clash of Clans, Brawl Stars, and Clash Royale. In Brawl Stars and Clash Royale, my old account was in Arena 10 with [redacted] trophies and all the brawlers I had on the old phone. However, in Clash of Clans, I was at Town Hall level 9 with the name gdf_edo. If you can, please help me retrieve my Clash of Clans account. Thank you very much, and I apologize for the inconvenience, but I love Clash of Clans.

Hello, my name is Arpit. In February, a girl joined my clan BATTLETHRONE. She wanted to give me her account because she had exams coming up. She instructed me to log in with her Supercell ID in the settings by providing her email address. I followed her instructions, but then she mentioned not receiving the verification code. I proceeded to click on "Register Now." Since then, she has been playing with my account, and I am unable to access my village.

I am Danish Khan, and I have been playing Clash of Clans for the past three years. Recently, a player in my clan offered to give me their account as they were quitting the game. They instructed me to link their account to my email through the Supercell ID feature, but after following their guidance, my account got hacked. I am reaching out to Supercell for assistance as I have put a lot of effort into building my base and would appreciate their help in resolving this situation.

Good evening, I am experiencing a significant misunderstanding. I would appreciate your assistance. My email login is [redacted], my Clash of Clans ID is @suryahabibi, and I currently play three accounts on my device. The issue arose when I tried to change the email associated with one of my accounts. I contacted the support center and answered their questions, but it seems I mistakenly used my @suryahabibi account's email for the request, whereas this account has no issues. The actual problem lies with my second account under the email [redacted] I informed Supercell that I wanted to change the email and answered the questions, but now I find myself banned. I must have used the wrong account details when submitting the form. I kindly ask for your help in resolving this matter. Please consider unbanning my account as I am an active member of my clan and not engaged in any malicious activities. You can reach me at my email address provided for verification purposes. Thank you for your assistance.

Dear Sir, I have been an active Clash of Clans player for the past 2 years. Unfortunately, my Gmail account was recently hacked, and I am struggling to recover it. The Gmail account is linked to my maxed out Town Hall 10 base on Supercell ID. The individual who hacked my account is now actively playing on my game. I still have access to the logged-in account on my two phones. I kindly request your assistance in resolving this matter. I am prepared to provide any necessary information to verify that the account belongs to me. The details of my base are as follows: - Player Tag: #9JGPP9YYQ - Town Hall Level: 10 - Clan: N/A - XP: [redacted] (+[redacted]) - Affected Supercell Gmail: [redacted] Thank you for your help.

Hello! Dear Sir, I purchased a Clash of Clans account on June 26, [redacted]. However, two weeks ago, I encountered an issue where the game is requesting an unlock code from me upon entry. I am unsure why this is happening as there is no apparent reason for this request. I have tried reaching out through conversations, but unfortunately, no one seems to be reading or providing any answers. This has resulted in a loss of [redacted] trophies over the past two weeks. I seek your assistance in resolving this matter as I have invested a significant amount in gems to upgrade and strive for a legend status. Thank you for your attention to this matter.

Yesterday, I opened my Clash of Clans account, but it shows that my account has been permanently banned for Account Phishing. I have not engaged in any suspicious activities with my account. I have been playing Clash of Clans with that account since [redacted]. I recently purchased a new phone, OnePlus 7, and sold my old phone to someone without formatting it, which I realize now was a mistake. I have never attempted to access anyone else's account. I have tried to contact Supercell, but I have not received any response. I kindly request the ban to be lifted and for my account to be reinstated. Player Tag: #2QVLC0Q00 Experience Level: [redacted] Town Hall Level: 12 Various Names: Arun Prasath, *Dark Devil*✌️, ✨ᴀ ʀ ᴜ ɴ✨ Purchase Details: I purchased the Gold Pass on November 6 and can provide the receipt. Clan Name: Dark Riders I apologize if I inadvertently made any errors. Please consider removing the ban and allowing me access to my account again. Thank you for your assistance.

I play Clash of Clans and connected it to my Gmail account. I've returned after a break but can't remember my Supercell email. I can still see my base, so if I could recall my Supercell email, I could continue playing. I only need to know my Supercell email, not the password. Thank you.

I have misplaced the connection of my village to my Game Center ID under "[redacted]" and my Gmail account under "[redacted]". Unfortunately, I no longer have access to my iPhone, and my Gmail account was deleted approximately 3 months ago. The in-game details of my village are as follows: Player ID: #880UY9JRP, Game Name: Vansh, Town Hall Level: Town Hall 9, XP Level: [redacted], Current Clan: JABB [redacted] [Co-Leader], Previous Clan: All for Cards [Leader].

I recently experienced a car accident which resulted in a traumatic brain injury. As I try to navigate through this difficult time, I realize I am unable to access my gaming account. I believe my username on the game was Chris, and I reached Town Hall level 10. The email associated with the account might be [redacted] or [redacted], though I'm uncertain. Unfortunately, I also cannot recall my password. Given the significant time and resources I invested in playing these games, especially enjoying Boom Beach, I am eager to retrieve access to them. Any assistance in recovering my accounts would be greatly appreciated. Feel free to ask for additional information if necessary. Thank you for your support. Sincerely, Christopher Vassar