StubHub Customer Service Issues

I bought tickets for a Fleetwood Mac concert and had issues with my seat assignments as they were given to someone else. Contacted StubHub customer service and they provided replacement tickets promptly. However, the new seats did not meet my expectations. Although the new seats were not terrible, the experience was ruined by the inconvenience and sitting next to inconsiderate people. I was disappointed as I had hand-picked my original seats. Reflecting on how the original seats would have enhanced my experience, I regret using StubHub and will reconsider in the future. I hope to receive a refund for the unpleasant experience caused by someone else's error.

Hello. I need assistance with my StubHub listing. The tickets I have are in the PIT, but the closest option I found to select was Prime Orchestra. The ticket row is AAA, but it's not displayed on the map. I'm concerned that buyers might be confused about the location. The Listing # is [redacted]. The actual ticket location is PIT (pit orchestra), row AAA, in front of prime orchestra seats. I want buyers to understand why these tickets are priced higher. I'm also worried that the row AAA is not visible on the map, making buyers think it's a mistake. I understand changing the map might be complex but suggesting to add a note that some events have PIT seats might be helpful. The rows for the PIT section are AAA-CCC. Thank you.

I purchased tickets for a Clippers game on StubHub, expecting them to be delivered through Flash Seats. Unfortunately, the app didn't function properly, leading to frustration. After a lengthy wait on hold, I managed to access my account on a computer, transfer the tickets to another email, and download them via the AXS app. However, the transfer was subsequently canceled by AXS, causing additional confusion. While StubHub has been reliable in the past, I encountered significant issues with the Flash Seat delivery method. Despite expecting an email that never arrived, I eventually sorted it out after about an hour of effort. Hoping for smoother experiences in the future.

I recently sold an all-session ticket to the AAC Tournament in Memphis for $[redacted]. The buyer later contacted Stubhub about a refund because the first day ticket turned out to be general admission, unlike the other days with the assigned seat as indicated on the booklet (Section [redacted] Row B Seat 13). Even though the original price was $[redacted], the buyer was unhappy. After speaking with Stubhub, I was informed that my credit card was charged $54.83. Despite being told that the charge would be reversed due to the venue's error, I have yet to see the refund reflected on my credit card statement.

I purchased what I believed were suite tickets for Hamilton at the Saenger in New Orleans. However, upon arrival, I discovered they were handicapped tickets behind the suite with no access to the suite's amenities. The box office confirmed that suite ticket holders are entitled to complimentary food and drinks in the suite lounge, which I was denied. My tickets, labeled Suite C seats 5 & 6, did not provide the experience I paid for. The Saenger advised against buying tickets from Stub Hub, stating that these tickets were misrepresented. I am seeking a refund for the price difference as I paid $[redacted] each plus a $[redacted] handling fee for tickets that should have cost $[redacted]-$[redacted] each.

To the concerned party, I am writing to express my extreme disappointment with the ticket listing process for the March 15th Wizards vs. Charlotte Hornets game. I encountered issues with a supposed buyer named "Tiffany Myers" whose email address, "mobiletransfertickets+[redacted]," appeared to be a scam. Despite sending the tickets as requested, the sale was canceled by StubHub before the game, leading to unauthorized charges on my American Express card. The customer service representative, Akeem, provided no resolution and seemed disinterested in rectifying the situation, leaving me frustrated with the entire experience. I urge StubHub to refund the erroneous charge promptly and provide clarification on this matter. This incident has left me reluctant to utilize StubHub's services in the future. Your prompt attention to this matter would be greatly appreciated. Sincerely, B.H.

I am reaching out to address an issue regarding a recent ticket purchase for Melissa Etheridge at Indian Ranch. Upon reviewing my receipt, I noticed an overcharge of $77.54. When speaking with customer service, I was informed that this discrepancy was due to a computer glitch failing to account for the fees. While I understand technical issues can arise, it is disappointing to be charged more than the amount listed on my receipt. I kindly request a refund for the overcharged amount to rectify this situation. Moving forward, I hope for a resolution to this matter to avoid negative feedback and potential escalation through external channels. Your prompt attention to this matter is greatly appreciated.

On Monday, March 18, [redacted], at 3:34 p.m., I sold a package of 3 tickets for Meek Mill, with Lil Durk and Kash Doll performing at Xfinity Theatre in Hartford, CT on Tuesday, March 19, [redacted]. I also sold 5 other tickets for the same event. Despite receiving multiple emails from StubHub, one claiming invalid tickets went to my scam folder. After noticing the unauthorized deduction from my account, I took all necessary steps to resolve this matter promptly. As an active StubHub seller, I've never encountered such an issue before. This is urgent for me as it impacts my upcoming travel plans. I provided a scan report showing the tickets were scanned at the event within a 2-minute window, aligning with the sale of y tickets. Despite contacting claim support numerous times over the phone, I have not received any further assistance. I seek your help in resolving this issue and would appreciate any additional steps that can be taken. Thank you.

I recently bought tickets to see Puddle of Mudd through your website. I was thrilled about the concert and spent hours searching for three tickets. One of my friends had never seen them, and I really wanted her to go. On the day of the concert when I tried to print the tickets from my order, I realized I hadn't received them. This was unusual for me, so I contacted your customer service. After being told to call back in an hour, I found out that the seller had canceled. This was very disappointing, especially when my friends and I were all ready to go and excited about the concert. While I have already arranged for a refund, I must say this experience has left me disheartened. I have always had good experiences with your site in the past, but this incident has made me consider looking for tickets elsewhere moving forward. Thank you, a disappointed customer, Shellby Terrin.

To the concerned party, I wanted to share my experience from this evening when I purchased Warriors tickets at 3:45pm. Upon arriving at the stadium at 5:30pm, I encountered difficulty gaining entry. Despite having never faced such issues with StubHub, this time, after buying the tickets through their platform, I was prompted to sign into a Ticketmaster account, where I lacked an existing one. Following contact with customer service, I managed to enter the game only at half time. Not only did I spend $[redacted] per ticket for just half the game, but I also spent $40 on a StubHub parking pass that proved ineffective. Consequently, I had to pay $40 in cash for parking, totaling $80 just for parking expenses. While I have been a repeat StubHub user, this experience has left me disheartened after spending a substantial amount to watch only a portion of the game. I would appreciate your investigation of this matter and consideration of a refund for what was intended to be a wonderful Sunday afternoon at the Oracle Arena.

I recently attended The Price is Right Live expecting to see Drew Carey but was disappointed to find a 3rd-class program without the main attraction. Many others I spoke with shared the same sentiment, discovering the change in lineup only the day before the event. My purchase information is [redacted] [redacted]. I, Ron Greenberg, can be reached at [redacted] or [redacted] The event took place on April 2 at 7:30 pm. I am seeking a complete refund due to feeling misled. The lack of Drew Carey's presence, the non-televised nature of the event, and additional expenses like pre-bought T-shirts and gas resulted in a disappointing experience. Kindly address this matter promptly and process a full refund. Thank you, Ron Greenberg, Tampa, Florida [redacted].

I recently bought tickets on StubHub for over $[redacted] but have not received the confirmation email about ticket availability. Despite being informed that the ticket "accept" email would be sent no later than April 4th for the Dallas Mavericks game on April 5th, I have yet to receive it. I checked my inbox and junk mail multiple times. With only 8 hours until the game, I am disappointed by the lack of timely communication. I would like this order cancelled promptly so I can secure alternative tickets. If this issue is not resolved today, I will switch back to using Ticketmaster due to the unsatisfactory customer service provided so far. I request immediate assistance on resolving this matter. Thank you, K. Magruder.

I bought a ticket for the Mets' opening day on April 4, [redacted], (order #[redacted]45). I purchased it at 12:30 pm for the 1:10 pm game. Despite living close to the stadium, I missed part of the game because the ticket didn't appear in my account in time. I called for a refund at 1 pm but was initially denied. After being put on hold for 14 minutes, the representative informed me at 1:14 pm that a refund couldn't be given, and coincidentally, my ticket had just arrived late in my inbox via the app. This poor service made me arrive at the stadium during the fourth inning. I have been a loyal customer of StubHub for years, but this experience has left me disappointed and considering other ticket sources. Regards, Joseph C. [redacted] (redacted)

I bought a ticket for the Mets' opening day on April 4, [redacted] (order # [redacted]45) for the 1:10 game. Although I purchased it at 12:30 pm and live close to the stadium, my ticket did not show up in my account in time for the event. When I called for a refund at 1 pm, I was initially denied. The customer service representative kept me on hold for 14 minutes, claiming to check on the refund, only to finally tell me at 1:14 pm that no refund was possible as the ticket suddenly appeared in my inbox, late. I ended up missing a third of the game due to this delay. Despite being a loyal customer with numerous purchases over the years, I am deeply disappointed in the deceitful and sluggish service provided by StubHub. I anticipate better treatment for someone who has been a long-time patron. Please consider compensating me with a credit for the inconvenience caused by missing part of the game. Thank you. Joseph C. [redacted] [redacted]

I would like to stop receiving daily messages from StubHub on my cell phone and email. I don't need updates on event tickets or reminders anymore. If I decide to purchase tickets, I will reach out to StubHub myself. While StubHub is a good platform for buying tickets, I no longer want these daily notifications. Please cease these messages promptly. Thank you for your attention to this matter. - JS

Hello, I need some assistance, please. I was charged a fee that I was unaware of for cancelling order #[redacted]61. This was my first time using StubHub to sell tickets, and I was not informed in advance about this charge. I request for some leniency in this situation and kindly ask for a refund to be issued along with a warning on my account. There was a misunderstanding on my part, and I cannot afford the hefty charge of $[redacted].41. I am currently facing financial difficulties and cannot bear this penalty. I would greatly appreciate it if someone could reach out to discuss this matter. I assure you that I will take all necessary steps to prevent this from happening in the future. Thank you, Dennis B.

I received an email regarding ticket sales from StubHub and wanted to verify its legitimacy. Here is the content of the email: Dear Hyman Rosenstein, You have sold tickets on StubHub and we require additional information to process your payment. Please log in to your StubHub account on your desktop computer and enter your "About You" information to confirm. Thank you for your cooperation. StubHub is a regulated payment institution in the EU and we are obligated by law to verify identities to prevent money laundering. For more details, refer to our user agreement. Your information will be kept confidential and secure. For any questions, contact us. Regards, James Woods Compliance Administrator StubHub UK: 0[redacted] +[redacted] 1 [redacted] [redacted] 22-24 Boulevard Royal, L-[redacted] Luxembourg, Luxembourg

I made an error on my order and would like to commend the outstanding customer service I received from the team at Stubhub. I mistakenly sent all three tickets to one person instead of two buyers. I reached out to Stubhub and was truly impressed by the level of service I received. The individuals who assisted me were Wade, Cassidy, and Brandon. Wade was the original helper, Cassidy contacted my buyer to inform them of the issue, and Brandon double-checked to ensure the tickets were sent to the correct buyer. Their professionalism, compassion, and efficiency were unparalleled. I have never encountered such informed and understanding customer service representatives. I wanted to share my positive experience and express my gratitude for their exceptional service.

We recently bought a parking pass for the Garth Brooks Concert at Ben Hill Griffin Stadium in Gainesville, Florida for $[redacted].53. When we arrived, we discovered the lot was free and we could park anywhere, rendering our numbered spot useless. If the lot had been full, our pass would have been worthless. The University staff mentioned the priciest lot was $50. Being unfamiliar with the area, we were willing to pay for parking. It's disappointing that the advertised "saved spots" weren't as described. I believe we were taken advantage of, and to rectify this, a refund for the ticket cost would be a fair gesture.

I sold tickets on your site and received confirmation details from both you and the buyer. However, on the day of the concert, over [redacted] tickets were removed from my account, claiming the buyer never received them. Despite my efforts to resolve this issue, I was informed that the tickets had already been used upon driving three hours to attend the event. I have spent numerous hours on the phone with unhelpful and rude customer service representatives without any resolution. I am requesting the charge to be refunded to my account as it appears there has been an error on your end. I am extremely disappointed and plan to file a complaint with the BBB and the attorney general due to this poor business practice. I have been unable to reach anyone in corporate and will escalate this matter to higher authorities to retrieve my money. This experience has been unacceptable, and I will share my grievances on various social media platforms and with the media to bring awareness to the lack of assistance provided by your company.