StubHub Customer Service Issues

Order #[redacted]34 I appreciate the refund for my order, as mentioned in your recent email. I just want to confirm that the refund I received covers the entire amount including fees, as indicated in the email snippet provided below: “Your refund is for the total amount you paid (including fees) and will return to your original payment method” I encountered problems trying to use a gift card in my StubHub wallet and the seats didn't have valid numbers, so I'm relieved to receive this refund. Looking forward to seeing the credit on my credit card statement soon. Thank you for your assistance.

I received an email from StubHub stating that my tickets have been sent, with the assurance that I would receive them soon, if not already. The email was received on Tuesday, and since then, I have been diligently checking my inbox, junk folder, and deleted items repeatedly. I even conducted a test by sending an email to the specified @privaterelay address mentioned in the email and confirmed the test email was received. I have verified that there are no firewall or security blockers preventing the ticket delivery. It seems that either the tickets were never sent or were sent to the incorrect address. How can I ensure that I receive the tickets I purchased?

I recently found a great deal on a pair of Twice concert tickets in Section T25 on StubHub. However, after checking Ticketmaster, StubHub, SeatGeek, and Vivid Seats, I couldn't find any Section T tickets available for resale. I'm now uncertain if Section T25 will even be open for the concert at State Farm Arena in Atlanta on Feb 24th, [redacted]. The tickets I bought are for Suite T25, Row AA, Seat 5 and 6. I'm hesitant to book my flight and hotel without knowing if I'll be able to access Section T.

Hello, I purchased four tickets from the StubHub website yesterday. Two tickets are for the Inter-Liverpool football match and the other two are for Atalanta-Olympiakos. After receiving an email confirmation, I noticed there is an option to "add attendee info." However, when I clicked on the option and logged into my account that I just created yesterday on StubHub's site, I only see options for current and past orders, but there is no information available. How can I successfully add attendee information? Your assistance is greatly appreciated.

Hi, I wanted to share my experience with selling two tickets for the Billy Joel concert at Madison Square Garden on 5/11/21. I provided my PayPal information for the payment of $[redacted] but have not received it yet. I have been receiving daily emails requesting more PayPal information, but the details are unclear. The email linked to my account is [redacted] and it can accept US dollars. Unfortunately, I do not have a US bank account. I previously emailed Stubhub UK without success, and I appreciate any assistance with this matter. Thank you, StephenCarrigan

Dear StubHub Team, I am writing today to follow up on the refunds I am still waiting for regarding the tickets I purchased for two specific events: Turkey vs Wales (Event Code: 7R2V1E2U4Z63) and Turkey vs Switzerland (Event Code: 7R2N1D2B5845). In your email sent in May [redacted], you mentioned that €[redacted].46 for Category 1 tickets for Turkey vs Wales and €[redacted].02 for Category 1 tickets for Switzerland vs Turkey in the European Football Championship [redacted] would be refunded to me shortly. However, I have not received any updates or refunds since then. I kindly request that you provide me with an update on when I can expect to receive the refund for these tickets. It's worth noting that the credit card I used for the purchase is no longer valid. Could you please transfer the refund to my new card instead? I am happy to provide you with the card details upon request. I appreciate your prompt attention to this matter. Best regards, Malahat M.

Dear StubHub Team, I am writing to follow up on the refund for tickets I purchased for the events Turkey vs Wales and Turkey vs Switzerland. In May [redacted], I received an email from you stating that a refund of €[redacted].46 for Category 1 tickets for Turkey vs Wales and €[redacted].02 for Category 1 tickets for Switzerland vs Turkey at the European Football Championship [redacted] would be processed shortly. However, I have not yet received the refund in my account. I kindly request an update on when I can expect to receive the refund for these tickets. Additionally, I would like to inform you that the credit card used for the purchase is no longer valid, so I request that the amount be transferred to my new card. Please let me know how we can proceed, and I will provide you with the new card details for the refund transfer. Thank you.

Subject: Refund Not Received - Event Tickets 7R2V1E2U4Z63 and 7R2N1D2B5845 Dear StubHub Team, I am writing to inquire about the refund for my tickets to the events Turkey vs Wales and Turkey vs Switzerland. In your email from May [redacted], you mentioned that you would be refunding €[redacted].46 for the Category 1 tickets to the Turkey vs Wales event and €[redacted].02 for the Category 1 tickets to the Switzerland vs Turkey event. However, I have not yet received the refund in my account as promised. I kindly request an update on when I can expect to receive the refund. Please note that the credit card I used for the purchase is no longer valid, so I would appreciate it if you could transfer the refunded amount to my new card, which I will provide the details for. Thank you for your attention to this matter. I look forward to your prompt response regarding the refund for the tickets. Sincerely, [Initials]

Hello, I recently bought two tickets for the Nutcracker at Boch Center Shubert Theater in Boston with order number: [redacted]13 for the December 18th 1 PM show. Despite wearing masks, we were unable to enter because we did not have our vaccine cards with us due to lack of prior notification. Since this requirement was not clearly stated, I kindly request a refund of the total ticket cost of $[redacted].20 to be processed promptly. Thank you, Zarifa

Subject: Refund Request for Event Ticket Purchase Dear [Redacted], I am writing to request a full refund for the ticket I purchased. Unfortunately, I will be unable to attend the event if it is postponed to a later date. I kindly ask you to process the full refund for my order. Please feel free to reach out if you need any further information to assist with the refund process. My order number is #[redacted]76. Thank you for your attention to this matter. Sincerely, Ryan

Dear Penn Basketball Fans, Unfortunately, the game between Penn and James Madison at The Palestra has been canceled due to COVID protocols within the James Madison men's basketball program. Penn is working on rescheduling with another opponent, and more details will follow. Season ticket holders' tickets will be valid for the rescheduled event. For single game ticket holders, you can exchange your seats for another [redacted]-22 Penn Men's Basketball game or request a refund by completing the Penn Ticket Inquiry Form by Wednesday, December 29 at 2:00 PM. Refunds will cover the ticket cost only. Any unexchanged or refunded tickets after the deadline will convert to account credit for a future [redacted]-22 Penn Men's Basketball game. If you bought tickets through a third-party reseller, please contact them directly for exchange or refund options. For further inquiries, reach out to [redacted] Thank you for your understanding. #FightOnPenn Penn Ticket Office

Hello, I bought tickets to Wicked on Broadway for December 30th at 2 pm. Originally, I was informed that I could bring my 7 and 9-year-old kids if they had a negative Covid test. However, the rule changed, and now they need to be vaccinated. Unfortunately, I don't have enough time to get them vaccinated before the show. The theatre couldn't assist me as I bought the tickets through your platform. I would like a refund under these unexpected circumstances. I was aware of the initial rules, but they were modified without warning. I'm hopeful for some assistance. Best regards, Bryan

I've been attempting to contact Stubhub for months about the canceled Lady Gaga concert at MetLife Stadium in NJ, originally scheduled for August 19, [redacted] and rescheduled for August 19, [redacted]. I have not received any instructions regarding whether the tickets will be refunded or if we are waiting for new dates. The only communication I got from Stubhub was that the event was canceled. Dealing with Stubhub feels like dealing with a black box, making it extremely challenging to address any issues with them.

I, Cameron H., bought two tickets via StubHub in February [redacted] to see "Charlie and the Chocolate Factory" at the St. Louis Fabulous Fox Theatre for $[redacted].20 (OrderID #[redacted]41). The event got canceled, and I was informed via email about a coupon valued at [redacted]% of my order on my account, expiring on December 31, [redacted]. I recently tried to redeem the coupon due to the resumption of events, but I can't locate it in my account. The StubHub Wallet prompts me to input a code, which I never received. I am eager to resolve this issue promptly and would be grateful for assistance in retrieving the promised coupon before it expires.

I sold my festival tickets two years ago and when the event was postponed due to COVID, I contacted StubHub to express my intention of keeping the tickets due to uncertainty about the new event date. I assumed ownership of the tickets after this communication. Subsequently, when the festival was postponed again, I decided to sell the tickets on StubHub. I believed the tickets were mine because I had not received any communication from StubHub after my initial message. Now, my recent ticket sale shows that I owe two tickets on my account. I was under the impression the first sale from [redacted] was refunded to me as there was no follow-up given the multiple postponements. I genuinely misunderstood the situation and would appreciate your assistance in resolving this matter.

Hello, I'm Lorrie Stern, and my listing ID is [redacted]. I sold a parking pass for the Orange Bowl Football Semifinal with order number [redacted]41. I shipped it early on Tuesday, December 21st, as requested by the deadline of Friday, 12/24/[redacted]. The tracking number is 1Z18V[redacted][redacted], and I have a receipt from UPS confirming the shipment. Despite shipping it promptly, there was a delay due to an error with UPS, which I contacted them about. The package was finally delivered on 12/30, after being incorrectly sorted and delayed. However, I was informed by StubHub that the sale was canceled due to the buyer not accepting the delivery change. I never received payment but was charged $78, which I request to be refunded. I have tried to resolve this with UPS, who advised me to contact StubHub for assistance in issuing a claim. I have been a loyal StubHub user for over a decade, and this situation has been very frustrating for me, as I am now out of pocket by $[redacted].

Dear Team, Yesterday, I had a phone conversation with your staff regarding selling 4 Elton John concert tickets in Montreal. As English is not my first language, I hope to clarify our discussion via this email. Two years ago, I purchased these tickets through billets.ca. Due to COVID-related postponements, I decided to sell them on Stubhub, assuming it was a secure platform for resale, as I couldn't resell them on the original site. The face value of each ticket was $[redacted], totaling $[redacted]. I reduced the price to $[redacted] for a quicker sale. After listing the tickets, they didn't appear in my pending items, prompting me to retry the process, but alas, I inadvertently listed the same tickets again. Regrettably, I incurred a $[redacted] penalty for this unintentional error, which I find excessive and unjust. Although Stubhub facilitates the transaction, I expected to know the buyer's identity and assumed a lengthy process due to the ticket quantity and seating location. To my surprise, both sets of tickets were resold without my knowledge, resulting in the penalty charge. I urge a review of this penalty, as it seems disproportionate to my mistake. I believe in good faith and hope this matter can be resolved amicably. Thank you for your attention to this matter. Sincerely, Mireille A.

I bought 2 tickets for Neil Degrasse Tyson on 1/17 about 3 ½ hours ago. I was expecting to receive them instantly via electronic transfer. However, I now realize that the tickets won't be transferred until the day of the show, making it difficult for me to sell one of them or give it to my husband, M.K. I just noticed the tickets show as General Admission, although previously there were no seat numbers. I need consecutive seats to sell them (row 1, Pit). Order #: [redacted]17. The delay in receiving them and the lack of seat numbers raise concerns for me. If I can't find a buyer or if my husband can't attend due to my illness, I would like to sell 1 ticket, cancel the transaction, or put both tickets up for resale to recover my costs.

Subject: Assistance Needed with Re-Booking my Trip I am reaching out about my previous order#[redacted]42. Due to the COVID-19 pandemic, we had to cancel our Spring Break trip in March [redacted]. Now, we are planning to re-book the same trip for March [redacted]. However, I have noticed that the credit of $[redacted].49 that we had with your company is no longer available. I opted not to receive a cash refund and instead allowed for our money to be held for a future booking, which has now caused this discrepancy. We were unable to use this credit sooner due to the numerous cancellations of events and venues because of the pandemic. I kindly request your assistance in reviewing this matter so that we can proceed with re-booking our trip to the Big Apple post COVID-19. Your attention to this issue would be greatly appreciated. Thank you for your support. Sincerely, Naomi

I bought a general admission ticket for the Arkansas vs Auburn basketball game on 2/8/22. However, when I arrived at the event and tried to scan the ticket using the QR code scanner, it didn't work. The scanner directed me to another entrance. Even when I went to the recommended entrance, the QR code still didn't work. As a result, I was denied entry and had to buy a different ticket to attend the game.