Spotify Customer Service Issues

I have been charged for Spotify Premium for the past two months despite using the free app and not having the premium features. I signed in through Facebook, and it seems there is a mistake as I am still paying £9.99 per month. I am really frustrated and want to cancel the subscription and receive a refund, but I can't find where to do that. I need urgent help with this issue as I cannot afford these charges. Additionally, I purchased a £30 Spotify voucher on Amazon for my daughter for Christmas, but the code was not recognized as the numbers came off with the sticker. It has been quite a disappointing experience overall.

I am having trouble updating my email address linked to my premium account. The email got hacked and is no longer accessible. I have been charged the monthly fee for the premium service subscription. Customer service mentioned they would send me instructions to change my password, but the account is no longer valid. If this issue cannot be fixed, I will need to cancel the service and request a refund. - Vic Legend (Vic Langhorne)

I am experiencing unauthorized charges from Spotify on my bank account. Despite canceling and replacing my card, the charges continue. I suspect my ex-boyfriend is still using my card. I have informed my bank, but the issue persists. I need assistance to receive a refund and stop these charges.

I am new to Spotify and noticed a monthly charge on my bank statement from Spotify USA for $14.99. The purchase was by Jane Parks on April 13th, [redacted], in New York, NY under the category of cable, satellite, and other pay TV/radio services. I am unsure how to stop this charge as I attempted to log in with my email address, but it was not recognized. Can someone guide me on how to resolve this issue?

Good day, For over 2 years, I have been trying to cancel an additional payment that is being charged to me. Every time I contact you, I am told that the issue is unknown, the account being charged cannot be found, and countless justifications are provided. My question is, will I receive a refund for all the monthly charges for the unjustified billing over the past 2 years? I have a family account without any issues, but there is an individual charge that I am not aware of. Can you assist me with this matter? I will provide you with my details: Name: Gabriela Soto Valles Emails for possible accounts: [redacted], [redacted] Ending digits of the card being charged additionally: - Individual package: [redacted] The charge is processed between the 09th and 11th of each month. The most recent charge was on July 09, [redacted]. I look forward to your solution and comments, thank you!

I need assistance in canceling my Spotify Premium subscription, which costs $9.99 monthly. I have been unable to cancel it online as there seems to be no Premium account linked to my current email address, [redacted], just a free account. The only other email I've used is [redacted], which is no longer active. I did not provide this email during the Spotify signup process. I am unable to recall my Spotify account number. Despite requesting a recovery code via email, I never received it and suspect it was sent to my obsolete Google email. I am unsure how Spotify accessed this outdated email address. In addition, I am unable to remember my password. How can I prevent Spotify from charging me every month without my permission?

Hello there, I am reaching out because I am getting married at the end of August. I have been compiling some wonderful playlists for the occasion. My phone contains the music I have downloaded and used for creating these playlists. Since I lack wifi at home and solely use my iPhone as an iPod without cellular data, I only recently connected to the internet and discovered my Wedding Folk playlist was missing. This was very upsetting as I had put a lot of effort into it. Throughout the week, I painstakingly reconstructed my Wedding Folk playlist and other important ones from around [redacted] of my favorite downloaded songs, all done offline. When I connected to the internet via an Ethernet/iPhone adapter yesterday, I hoped to sync my playlists with my desktop to save the new data. However, today I found that at least four crucial playlists, including those meant for my wedding, have disappeared again. I attempted to recover the playlists, but the system indicates that no lists have been deleted. I am baffled by this situation and would greatly appreciate any assistance.

Hello, I received the following email from Spotify: Dear Daniel, Upon using your Spotify account, you have agreed to the Spotify Terms of Service. Unfortunately, your account has been suspended due to alleged unauthorized activity violating our terms, possibly involving unauthorized downloads. To restore your account, please contact Customer Service to confirm your commitment to not download unauthorized content in the future. Thank you, Daniel Boris

I recently got my Capital One credit card and noticed two charges from Spotify that I did not authorize. I am unfamiliar with Spotify and did not create an account. Should I reach out to Capital One about this issue? The charges were $15.99 each, dated 6/25/[redacted] and 7/16/[redacted]. Thank you.

It appears that my adult son has taken over the Spotify account I initially set up for him using my email address. I discovered that there are still charges being deducted from my bank account for two subscriptions, even though I canceled one of them a year ago. I would like to disassociate my son's account from mine and have him create his own account. I attempted to address this issue last year, but it was challenging as there is no available phone support. I request assistance in stopping the unauthorized charges from being withdrawn from my bank account moving forward.

My husband and I recently upgraded to new Samsung cell phones with our service through Rogers in Victoria, BC. I make monthly payments of $17.11 on my Visa, Lynn Lodge's VISA. After transferring our data to the new phones, a glitch occurred. Originally, we both enjoyed Spotify without any commercials. However, now my husband, Douglas Hugh Lodge, at the same address, is hearing commercials on his phone. I had requested two separate accounts when setting up Spotify, but it seems that was not activated. This causes our liked songs to sync, even though we have different music tastes. I am willing to pay more for separate accounts if needed. Additionally, when I am listening at work through a Bose speaker, my husband's login interferes with my song selections, forcing him off Spotify. I believe my initial Spotify password was "cooperpooper." If these issues cannot be resolved, I may need to cancel my subscription. I hope we can fix the commercial problem and set up separate accounts, as we both enjoy using Spotify. Thank you for your assistance. Regards, Lynn Lodge Email: [redacted]

I am experiencing issues with my Spotify account that I cannot access since moving to Mexico. Despite being charged $10.72 monthly by Dolores State Bank in Dolores, Colorado, I have been unable to hear music on Spotify due to commercials while locked out of my email. I am Virginia Sutherland, and my account number is [redacted] [redacted]. I am seeking assistance to either regain access to my email addresses, [redacted] or [redacted], or to cancel my subscription. Unfortunately, I am unable to send emails from my current computer and struggle with technology as my son initially set up the account. If I update account information on my phone, can I later use it on my desktop? Any help in resolving this matter would be greatly appreciated. You can reach me at [redacted] for a text message. Thank you.

I'm experiencing an issue with playing Spotify from my iPhone at home to my Apple HomePods. While Spotify plays correctly on my car's head unit via CarPlay, at home, the audio frequently cuts in and out when using my HomePods. Oddly, I can play YouTube videos flawlessly on the HomePods from my iPhone. On my iMac, I can play Spotify through one HomePod without any problems. However, my current macOS Catalina doesn't support playing iMac audio through multiple HomePods. In contrast, iOS supports playing audio through all three HomePods at once, which works perfectly for YouTube videos but not for Spotify. This leaves me with no option but to listen to Spotify through my iPhone's internal speakers at home. Assistance would be greatly appreciated.

Hello, my name is Susan Watson currently in the UK and heading back to Australia in September. I have a Spotify Premium account; however, after changing my phone plan, I can only access the free version of Spotify. I recently updated my email to [redacted] and used to log in with the username susanwatson64 and the old email [redacted] My Australian phone number, which I will resume using next month, is [redacted]; for now, I can be reached at 07[redacted]48. I have been a premium member for many years and urgently need to regain access before my flight. Thank you for your assistance.

Hello Spotify Support, I seem to have been locked out of my account suddenly. I have not changed my password recently, so I am confused as to why it is not working now and has logged me out across all my devices. Trying to reset the password has not been successful as I am not receiving the reset email. Since I have used this account for a long time, I am unsure which email it is linked to, despite checking all possible ones for the reset email. My premium account is associated with the username kassidyemiller, and I have been using it regularly for years with many playlists that I am very attached to. This situation is new to me, as I was using my account just a few minutes before the issue arose. I would really appreciate your assistance in recovering my account or guidance on how to proceed, including the option to cancel my membership if necessary. I await your response. Thank you.

I recently started releasing music and used a distributor app, Record Union, to submit my music to various platforms. However, upon release today, August 30, I noticed it's under "Various Artists" instead of my profile, Trinady Ice. I have tried contacting the distributor, but no one is available until tomorrow. Before the submission, I created a Spotify account and tried claiming what I believed was the correct profile, but it seems to be linked incorrectly. I attempted to disconnect my Spotify from Facebook and redo the claim without success. I would appreciate any help you can provide. Thank you.

I believe that someone is accessing my Spotify account without my permission. I have already changed the password once, but a device that does not belong to me keeps logging in. I will change the password again, but it seems this unauthorized individual keeps accessing my account, interrupting my playlists and music. I have not shared my password with anyone, so I am puzzled as to how they are gaining access. This has become a recurring problem and I am at a loss. Could you please explain how this breach is happening despite password changes? Is it possible to identify the name of the unfamiliar device and its location? If this issue persists, any advice on how to handle it would be greatly appreciated as it is disrupting my listening experience.

I have noticed that I am being charged twice monthly for my Spotify subscription on two different credit cards. The charges are both listed as Spotify, but I am unsure of how long this has been occurring or why payments are being taken from two cards. To resolve this issue, I need to remove one of the credit cards from my account and have the subscription fee charged to only one card. I also request that the excess payments be credited back to me and applied to future bills until the overpayments are reconciled. I really enjoy using Spotify and want to continue the service, but I cannot afford to pay double each month. My name is Joe P. from Victoria, BC, Canada. If possible, please contact me at [redacted].

I have a Spotify account under the username '[redacted]' with the password 'California1996'. Unfortunately, the Facebook account linked to my Spotify has been deactivated. Therefore, I am requesting to cancel my subscription on that account. I will also inform my credit card company to stop any further payments. The payment made for September [redacted] should be the last on that account. For any questions or concerns, please contact me at [redacted] Thank you for the excellent service provided. I hope to return soon. Best regards, Pheno

I linked my Spotify account to my Facebook, which I've since permanently deleted. Recently, I acquired a new phone and realized I couldn't remember my password to log in to my Premium account with almost a decade's worth of saved songs. I've tried various passwords to no avail. I can verify my identity and payment information, but I need assistance with a password reset. It's frustrating to encounter this issue without live customer support available. The email associated with the account is tied to my former university in Miami and no longer accessible. I hope this can be resolved; otherwise, I may have to cancel my subscription.