Spotify Customer Service Issues

I have been charged by Spotify for the past two months for an account I don't use and was unaware of having. After finally accessing the account to cancel it, I couldn't find an option to do so. I removed my debit card from the payment method and blocked it but was still charged. Please cancel the account and refund the money. Check the login activity as I don't recognize the account or how it was created. It is linked to this email address.

I accidentally logged out of Spotify and am unable to remember my password to log back in. I tried using the Password Reset Form with my username but I am not receiving the reset emails since none of my current emails are linked to my Spotify account. The email linked to my account is outdated or forgotten. I am in a difficult situation where I don't have access to my password, linked email, or any connected accounts that can help me recover it. My mobile phone is the only device still logged in, but it doesn't display the email linked to my account. I'm stuck and wondering if there is any way for customer support to access my account using my username and help me regain access.

I am facing an issue where the songs I have downloaded are not playing. This has happened to me more than once and it is frustrating to be paying for a service that is not functioning correctly. I have tried deleting and reinstalling the app multiple times, as well as reconnecting to wifi for extended periods to retrieve my music, to no avail. Logging in and out several times has not resolved the problem. Despite having sufficient storage space on my phone, my premium Spotify account is not working as expected. I feel like I have been wasting money on a service that is not delivering. I would appreciate it if this issue could be resolved promptly.

I recently noticed two unauthorized charges of £9.90 on my bank account from Spotify, although I am using the free version and not the premium service. I am concerned about how they obtained my bank information and why they are deducting money without my permission. I request a refund and an explanation for these charges. I am eagerly awaiting your response.

I urgently need help with my Spotify premium account. The email associated with it is going to be deleted soon, and I am trying to update it. When I try to change the email in my account settings, it prompts me to enter the password for the new email, but it keeps saying it is incorrect. I have tried with different emails and I am sure the passwords are correct. I am reaching out to the Spotify team to assist me in accessing my account, resolving this issue, and providing an explanation for what is happening. My Spotify account with the username Amandagrace, linked to account wgq70x0179lm8av3g8el22xzt, holds a lot of personal importance to me, and I would be devastated if I lose access to it due to this email problem.

Good evening! I have a Spotify Premium account that I use on my cell phone but do not have access to the email associated with it. I would like to change it since I no longer use that email, but I can't do it through my phone because the "email" option on the Android app doesn't lead me anywhere; it's as if I'm not clicking on any option. I tried to access Spotify support, but since it requires a login and I don't have access to the email, I'm stuck not knowing what to do. I use Spotify on my Android device and on a computer, but on the computer, I have no access. My account username is Just Try. I would like to change my email to regain access to my Premium payment and have control, which I currently don't have. Thank you very much in advance!

Good morning, I am Stephanie, the Office Administrator at Bethel Pentecostal Church in Victoria, NL, Canada. Our church recently noticed two charges of $9.99 each from Spotify on our VISA statements. These charges have been appearing for the first time since we moved here in November [redacted], and no one at the church has initiated these transactions. Although we are interested in having an account with Spotify, we need assistance as we do not have the email address and password associated with the account. Any guidance on this matter would be greatly appreciated. As we have not been actively using the account, we kindly request a credit for the charges incurred in the last two months. Thank you for your attention to this issue. Stephanie Jenkins Church Office Administrator Bethel Victoria

I've come across numerous complaints about Spotify regarding being wrongly charged despite having a free subscription. I, too, have encountered this issue as I was charged $12.99 on a card not under my name. My username is unzpcopx6g5aqwstqriujxxqr, which does not reflect my identity. Due to a previous chat session on 6/5/21 lasting over an hour, which I unfortunately lost the reference number for, I have decided to start the process again. My email is [redacted], and my name is Patricia. The person I mentioned earlier is Lorene, with the email renesway2009. Lorene confirmed I had a free account. I request the cancellation of my subscription, removal of the unwarranted credit card charge, and termination of any unauthorized autopayments.

I have been enjoying Spotify Premium in the Philippines, linked to my cellphone number (+63[redacted]), for Php149.00 per month. After reformatting my phone in April [redacted], I had to reinstall the Spotify App. However, upon reinstallation, I am still getting ads and prompts to upgrade to Premium even after being charged on April 22, [redacted], and May 22, [redacted], each for Php149.00 on my Globe bill. I kindly request assistance in resolving this issue. I am puzzled by the double charges despite already paying and not experiencing ad-free listening for two months. Please rectify this problem or cease my subscription and reimburse me for the months without the expected Premium benefits. Thank you for your attention, and I anticipate a positive resolution. Best Regards, Donald S. A.

I'm unsure how I ended up with your service, but I was shocked to see the $15.99 charge. I don't use the music subscription and never signed up with you. My current service costs me $14.99 a year, making your price 12 times higher. Please contact me via email to arrange a refund. Thank you.

I recently got a new phone and lost all my data on the old one. I've reinstalled Spotify Premium, but I'm unsure which account it's connected to. I noticed I'm still being charged monthly for the service. I need assistance in locating my account information to access it, or I'd like to have my payment card removed from the current account to link it to my new account. I don't want to pay for two subscriptions when I only need one. I would appreciate prompt help to resolve this matter efficiently.

I have changed my Spotify password multiple times, and yet my ex-boyfriend still has access to my account on his PlayStation. Even after attempting to "forget the device," he interrupts my music from my phone to play his own on his PlayStation. This situation is affecting my mood and day negatively. I have made numerous unsuccessful attempts to remove my account from his device. I would greatly appreciate if you could assist me in completely removing my account from his PlayStation.

I recently canceled a 3-month Premium free trial with Spotify before it ended, but I'm still being charged $14.99 monthly. Despite numerous attempts, I have been unable to reach Spotify. I don't have an account with them nor do I use Facebook or Google to login. I need Spotify to cease these charges immediately and provide a refund of $44.97 for the three months of charges. I also request an email to confirm receipt of this message. Please contact me at [redacted]

I recently discovered two fraudulent charges on my payment card and had to have it canceled by the bank. They are issuing me a new card, but it will take up to 10 days to arrive. My payment is due soon, and I am concerned about my account being canceled. I recently switched it from being linked to my daughter's account under the name Gretchen Niller to my own. I want to avoid any disruptions to my account. Thank you.

I noticed an unauthorized charge of $9.99 from Spotify USA on my credit card statement dated May 18, [redacted]. I didn't sign up for this service nor do I want it. I do not have an account with Spotify, so please remove this charge from my credit card statement. I am Patricia McCracken, and I do not wish to receive this service now or in the future. The charge appeared on my Barclays Mastercard statement for the period of 05/06/21 to 06/05/21. I would appreciate speaking with two live agents regarding this matter. It is unacceptable to be charged for a service I did not authorize. I am using my husband's computer, and my email is patriciamccracken0512 @ yahoo.com.

Dear Community, I want to address a recent charge on my RCI Mastercard statement dated May 18, [redacted], for $9.99 from Spotify USA in New York, NY. I did not authorize this transaction and do not wish to continue receiving this service or incurring monthly fees. I am disappointed by the lack of a free customer service number for assistance. For communication, you can reach me at [redacted] or [redacted] as I am currently using my husband's computer. I previously contacted support, but was redirected to a website prompting me to pay for assistance, which I did not intend to do. This experience has left me frustrated, and I would appreciate any help in resolving this matter. Thank you for your attention to this issue. Sincerely, Patricia McCracken

I have a peculiar issue with my digital identity theft that creates ongoing confusion. My Spotify account generates playlists and stations based on my interests, yet there are additional conflicting playlists that appear. Despite my enjoyment of the app, I am concerned about these conflicting elements. While I am not very tech-savvy, I suspect this issue may involve binary processes. One such playlist, "Time Machine," seems to link to music from [redacted] that I believe was stolen from me. I am puzzled by how and why this occurs. As a social security recipient, part of a protected class, I need to ensure my security measures are not compromised or used against me.

I am looking for guidance on canceling my Spotify subscription. I have been trying for over a year to reach a customer service representative but have been unsuccessful. Despite contacting my bank to stop the payments, they are still deducting funds from my account. When attempting to access my account, both through the website and Facebook, it indicates that there is no associated account with my email. My bank informed me that the payments are linked to the wallet on my phone, a feature I was unaware of until recently. After researching how to access the wallet on my device, I found no account or cards linked to it. How can I cancel my Spotify subscription without the ability to speak with a representative? The phone number provided, [redacted], directs me to a website that claims I do not have an account. I am in need of assistance. Thank you.

Hello, I recently received a message stating that I did not comply with the terms of use regarding downloads. I want to clarify that several individuals, including myself and my three children, have access to this account, and I struggle to monitor their activities. Upon investigation, it was discovered that the issue was related to reloading. I have strongly advised to discontinue this practice. I am aware of your stance regarding such actions. I would appreciate assistance in restoring access to my account. Thank you for your understanding. You can reach me at [redacted]

I received an email stating that my Spotify account has been suspended due to unauthorized use. I need help restoring access to my account as I have not violated the terms and conditions. The email mentions unauthorized content downloads, but I have not engaged in such activities. I would like to resolve this issue promptly. Thank you.