Spotify Customer Service Issues

Good afternoon, I was offered a 6-month free trial of Spotify Premium by Citybanamex, with charges starting from the seventh month. I accepted the offer on February 3, [redacted]. Queries: 1. I have not received a Spotify account number. 2. It's unclear how I can cancel if needed. 3. I am unsure of the monthly payment amount. 4. I don't know if I am already a Premier client. 5. I would like to access my account details. 6. Please send a tutorial on the benefits. I provided my email address, [redacted], to the bank. Kindly respond to my queries via email and provide a contact phone number. The bank transaction already reflects the charge and simultaneous credit. My name is Victor Rene Solis Zurita, from Huatulco, Oaxaca, Mexico.

Hello, Yesterday, I switched my Spotify account to a family plan but then realized it was only for people living in the same house, so I switched back to a student plan. However, today when I tried to log in, it said my password was incorrect. I suspect my parents may have tried to use the family account and caused this issue. The email associated with my account is an old one that I no longer use, and I can't access the verification code sent to my old phone from Venezuela. I'm wondering if there's a way to reset the password or disconnect the current account. My account username is sofiaalcaldetrujillo with the email [redacted] Thank you.

Hello, I am having trouble logging into my account with the username Natalieeeeek and the email [redacted] I have attempted to reset my password multiple times today but keep receiving the error message "incorrect username or password" even though I am certain they are correct as I just reset them. I am unable to access my account on any platform, including desktop, iPhone, and Mac due to this login issue.

This morning, I noticed a $14.99 charge from Spotify which is strange because I only use the free version. I spoke to TD staff, and the charge apparently went through around 4:30am EST. I checked Spotify pricing and couldn't find a $14.99 option. My account still shows as the free version. I want the charge removed and to keep my free Spotify package.

Hello, I am Iris Hassenforder, and my Spotify account is under the username ihassenforder with the email [redacted] Unfortunately, my email account was hacked in November [redacted], preventing me from accessing my Spotify account as I can't remember the password and no longer have access to the email. I am willing to provide previous passwords and bank details to prove ownership of the account. Despite still paying for the subscription, I cannot access my Spotify account. I request to update my email to the new one provided for communication and to reset my password. How can I verify ownership of the ihassenforder account and proceed with the email update? Thank you, Iris Hassenforder

I have a premium Spotify account, which should allow me to play my playlists without interruptions. However, I have noticed that after listening to one playlist for a while, Spotify inserts songs into my playlist based on my listening habits. I do not want these suggestions, and it is frustrating when unwanted songs are added. For example, when I was working out and playing my upbeat playlist, a slow song suddenly played. I later discovered that Spotify was adding songs from its own playlist based on my other playlists. This is incredibly annoying, as I expect to play what I want without interference. I am considering switching to a different music streaming service if this continues.

I noticed a Pre-Authorization debit on 2/12/21 from Spotify USA, NY in my bank account today, which is unusual since I have never used my debit card for any purchases, only for ATM transactions. The $9.99 charge for Spotify seems to be unauthorized, as I did not sign up for it. I plan to contact my bank's dispute/fraud department to resolve this issue. Your prompt action to cancel this charge and the Spotify account would be greatly appreciated to avoid further inconvenience. Thank you for your attention to this matter.

I have noticed a recurring charge of $10+ on my wife's Capital One card for Spotify over several years. We cannot recall having a Spotify account or any link to this charge on any of our devices. We have checked her email accounts [redacted] and [redacted] without finding any relevant information. Kindly investigate this matter and reach out to me for any additional details necessary. I am eager to understand the reason for this charge and would like to cancel it if needed.

Some of the songs are not working on my account. I am having trouble playing music by artists like Michael Jackson, Pop Smoke, Pooh Shiesty, and Disturbed. I would appreciate it if you could look into this issue because I am subscribed to the service and expect it to work properly. It seems like there has been a recurring problem for a while now. I am open to a solution, even if it involves providing a complimentary six-month subscription to make up for the inconvenience. It is frustrating that customer support is lacking, and I believe there are restrictions on certain music. I may consider switching back to SoundCloud if this problem persists. Please address the technical difficulties as soon as possible. Thank you for your help.

Some of my songs are no longer available on Spotify. After some back and forth, I was informed that my distribution company, DistroKid, may have been involved. DistroKid denies any involvement and claims Spotify blocked my songs without their knowledge. Spotify insists the songs were removed due to suspected fake ratings, which I never manipulated. I always promoted my music through legitimate paid channels and can provide evidence. I request proof of the alleged fake ratings and seek a peaceful resolution before considering legal action. I hope this misunderstanding can be clarified to protect my music and prevent such issues in the future. Thank you for your assistance. Best regards, N.

I received an email at [redacted] informing me that someone accessed my account from China. I use a Duo account with my wife. I changed my password but encountered an issue with my wife's account. Her correct username is [redacted], but on her account, it displays as 00svh37v9koudeg3itoegkzn0. I suspect this is linked to the unauthorized access. I am hesitant to reset the password using this username. I hope to resolve this without canceling Duo as it would require starting over. Any assistance would be greatly appreciated. Thank you. - Tom L.

Hello, I recently received a complimentary 6-month gift card. However, when I attempted to redeem it on www.spotify.com/redeem using the provided pin code, an error message appeared. Despite several attempts, the issue persists. The retailer suggested contacting Spotify directly. How can I resolve this matter and successfully redeem the gift card?

I received a new android tablet as a gift. While setting it up, a Spotify icon appeared. Unfamiliar with Spotify, I clicked on the icon and a black screen with a slider at the bottom showed up. I slid it, and music started playing. Surprised, I closed it immediately and deleted the icon. There was no agreement made, as there were no words on the black page. Days later, I found £9.99 charged to my bank as a payment to Spotify, even though I didn't input my bank details on the tablet. I contacted my bank, and they blocked any further payments. They suggested I reach out to you. The only info on the tablet is my email: [redacted] Could you investigate and refund the £9.99? I didn't authorize any payments to Spotify. Thanks, B. Hunt

I've been charged on my Amex card for a Spotify subscription linked to a user who is no longer with us, making it impossible to reset the password due to their deactivated email. The username is [redacted] I would appreciate assistance in resetting the password, as I am unable to access the email account. If resetting the password is not viable, I am considering canceling the current account and starting afresh. Additionally, I urgently require receipts for charges from January and February. For communication, please reach out to me at [redacted] via email, text, or phone.

I noticed that funds were deducted twice within the last day from my checking account. I suspect fraudulent activity because I had previously canceled my subscription to SPOTIFY over a year ago. I was unaware that my credit card information was still on file and being used for ongoing charges. It is crucial to investigate this promptly. For urgent assistance, please reach out to me at [redacted]. Your prompt attention to this matter is greatly appreciated. Thank you, Deirdre Grace

I have noticed two charges from Spotify on my bank statement today. One charge is for $5 as expected, but the other charge is for $10. A few months ago, I had an issue with my previous account, causing it to be inaccessible. As a result, I had to create a new account using my student email address to benefit from the student discount. However, I have been charged $15 per month for premium services since then, which is incorrect. According to the timeline, there should not be any $10 charges from Spotify after I created my current account. I kindly request a refund of the $10 charge as the account has not been in use since its creation. Thank you for your assistance.

Hi, I no longer have access to the email I used for my Spotify account. Could you please delete the account associated with [redacted]? I've tried to create a new account with my current email, [redacted], but it says an account already exists. When I tried to reset the password for that existing account, it said no account was found. I'd appreciate it if you could delete both accounts linked to [redacted] and [redacted] I'm unable to use Spotify Premium with my current account, so I'd like to cancel it and use my [redacted] email for a new account. The username of my current account is 31r2dqa26qgsk5msvx35ny5d3ixy.

I have been a long-time subscriber to Spotify Premium using the username rcnick-US. After receiving a notice to update my payment information, which I thought I did by changing my billing zip code, I was downgraded to the free service unexpectedly. Although I authorized a charge with my bank's fraud department, Spotify charged me twice on 2/18/21. I cannot access my account anymore, and I am frustrated with this situation. I would like to reinstate my Premium access and receive guidance on how to do so. If possible, I prefer to resolve this over the phone at [redacted] or via email at [redacted] I hope to hear from someone soon regarding this matter.

Dear Sir/Madam, Our group of students from Haaga-Helia University of Applied Sciences is currently undertaking an HRM project course and seeking a case company to collaborate with. Our focus lies in exploring ways to enhance Learning & Development in the context of progressive Remote Work during and after the pandemic. The information gathered will be used solely for educational purposes. We kindly request from the company: - Any existing materials on the subject of Learning & Development, if available - An interview, either face-to-face or remote In return, we offer: - A thorough analysis of the company's challenges - Potential solutions to address current issues - Insights from our perspective on possible improvements We would greatly appreciate your assistance and eagerly await a response, hopeful for future collaboration. Best regards, MUBBA students

I'm experiencing an issue with my Spotify account. I may have inadvertently created a duplicate account and would like to ensure I only have one. I have a premium subscription that covers my entire family. Currently, I'm using an account that is prompting me to upgrade to premium, which makes me suspect I have an extra account. Please assist me with this matter. Here are my account details: Email: [redacted] Payment method: American Express ending in [redacted] Name: Gary Gadeski