Spotify Customer Service Issues

Hello, I urgently need to get in touch with you to stop and get refunded for a monthly subscription of €9,99 that is being charged to my credit card without my authorization! When I check my Spotify account with my email address, I see that I am not subscribed to Spotify Premium but am on Spotify Free instead! Please help me stop these charges on my credit card and identify the Spotify account using my banking details! I am looking forward to your response. Thank you, F.A. [redacted] [redacted]

I used to have my Spotify account on my old Android phone which is now not working. Unfortunately, I mistakenly created the account with an email similar to mine but not exactly the same. I am unable to access the reset password function because the email is not mine. I have a Premium account, so the payments are still being deducted from my bank account even though I can't use the service. At the moment, I can't log into my Spotify account to switch to a new device or even cancel my subscription.

I believe our credit card was mistakenly charged $9.99 through PayPal by the account [redacted], possibly connected to a new Spotify account with the email yannickreboh. Kindly disconnect the service to prevent future charges. Additionally, please issue a refund as we haven't utilized the service and should not be charged for it. We look forward to providing more details via email. Thank you for your attention to this issue. Regards, J. & N. Reboh

I am experiencing multiple issues that require urgent attention. In March/April, my daughter and I initiated a family account which was canceled at the start of May. However, her bank account was charged for May, unbeknownst to us until today. Had we been informed earlier, I wouldn't have restarted the service with my account at the end of June or beginning of July. This repeated charge after cancellation has eroded our trust in your services. We do not wish to continue with your services and urgently require a call from your team. If necessary, we will dispute the erroneous charges with our banks. I am disappointed with the cancellation system that falsely indicates completion. My name is Tanya A., reachable at [redacted], and my daughter's name is Noel A., at [redacted]. We anticipate swift resolution within the next few days.

On or around September 7, [redacted], Spotify charged me $10 without my authorization. I immediately contacted them and requested a refund, as I did not have an active account with them. Despite being assured that the refund was being processed, the money has not been returned as of today, September 21, [redacted]. I informed Spotify to close my account and refund my money promptly. I find it unacceptable for companies to take money without permission. I was initially told the refund would be completed by September 12-14. I expect this matter to be resolved by Wednesday, September 22, [redacted]. If not, I will take legal action to reclaim my funds. Your prompt attention to this issue is appreciated.

I am having trouble accessing my Spotify account on multiple devices after getting logged out. I usually log in through Facebook using my phone number but encountered issues this time. I attempted to log in with my email address [redacted], only to find myself in a different account named "rikiverrico" that does not contain any of my music or playlists, and it's not a Premium account. This account is basic, linked to my email but not to Facebook. However, my Facebook account indicates that it is still linked to my Spotify account with the same email address. Without resolution, I may need to cancel my subscription. Thank you for your help. - Riki L. Verrico

I have noticed that Spotify has been charging my credit card for the past two months without my authorization. When I attempt to cancel the service or stop the payments, it prompts me to sign in to an account. However, I do not have an account with Spotify and suspect that my credit card information was used without my permission to create this account. I kindly request assistance in resolving this issue. Thank you. - L. Pezzetti

I recently started using Spotify and mainly enjoy Christian music but listen to various genres. While I understand the need for advertisements, I noticed one ad that uses inappropriate language. As a Christian, I find it offensive and believe many others might feel the same way. I would appreciate it if this ad could be removed or aired on more suitable channels. I value using Spotify and recommending it to others, but this issue concerns me. The ad in question is "The history of loud..." Thank you for addressing this matter promptly. Best regards.

Hello, I recently received an email from Spotify stating that my account has been suspended due to unauthorized use of the service, potentially involving unauthorized content downloads. They mentioned that if I contact Customer Service and assure them I will not engage in such activities in the future, my account access may be restored. I am seeking clarification on what unauthorized use occurred, and how I can rectify the situation. Your help in resolving this matter is appreciated. Thanks, S. Vassilev

My friend has experienced a stroke and is struggling to access his Spotify account due to memory issues. He has attempted to cancel the bank card linked to Spotify but continues to be charged from his bank account, leading to ongoing charges. He is eager to halt the charges by canceling his account and settle any outstanding payments owed to Spotify. The complexity of this situation is overwhelming, and I am seeking urgent assistance for my friend. Please provide a direct phone number for us to speak with a representative to swiftly resolve this matter, as communicating via email has been challenging and time-consuming. Talking over the phone would be greatly appreciated for a more efficient resolution. Thank you.

Hello, I am Kevin Dodson, a customer of your streaming service. My band, "MADRIGAL," has albums titled "Madrigal - 1[redacted] A Compilation Waiting & On My Hands" and "Madrigal - On My Hands." It has come to my attention that the wrong artist is associated with my music on your platform. The Artist icon leads to someone named Madrigal who is not me or my band. This issue needs to be rectified immediately as my music has been on your site since [redacted]. I am losing public relations and followers daily due to this error. Please assist me in setting up the correct artist page on your site or link to my Tunecore Artist page for reference. Your prompt attention to this matter is greatly appreciated. Thank you, Kevin Dodson - Madrigal

I received this email some time ago: By creating and using your Spotify account, you entered into a binding contract with Spotify and declared that you have read, understood, and accepted the Spotify Terms and Conditions and are bound by them. Spotify has determined that your account was involved in unauthorized use of the Spotify service, violating the terms and conditions, possibly including unauthorized downloads of content. Therefore, Spotify has blocked your access to the service. If you believe this was a mistake and/or you would like to regain access to your account, please contact support and confirm that you will not make unauthorized downloads of content from our service in the future. We will then grant you access to your account shortly. Spotify reserves all rights under the terms and conditions, agreements, and applicable law. This violation of the terms and conditions was not intentional. I must have made a mistake at some point. I will be more careful in the future and double-check the processes. There will be no more unauthorized downloads of content from your service in the future. I would like to regain access to my account. Best regards, Kurt L.

My son, Oscar Cowen, previously had a Spotify Family account, with me as a recipient. After switching to a single subscription to save money, we agreed he would return to the family plan. Oscar reinstated the family subscription and provided me with a link to switch over. However, my old Spotify account was linked to an outdated work email address, which I no longer have access to. I've since logged in with my current home email, [redacted], but my library and liked songs are missing. Unfortunately, I can't retrieve them from my old account due to forgotten password and inaccessible email. I would appreciate transferring all my playlists and saved songs from the old account to the new one.

Hello Spotify Team, I wanted to bring to your attention an ongoing issue with my playlist "rain + classical." Despite my attempts to make edits, I have consistently faced removals. Initially, I unknowingly used a still from a Studio Ghibli movie, leading to its removal, for which I apologize. Afterwards, I endeavored to use free images from Pixabay, only to have my content removed once more. Simplifying and sticking to the title "rain + classical" and a brief description of "helps me sleep" also resulted in removal. Even a slight alteration to the playlist name to “rain+classical” was not spared from removal. I am perplexed by the repeated removals citing inappropriateness and offensiveness without clarity on the specific concern. I am earnestly seeking resolution as this situation appears unjust and akin to a jest rather than a fair process. I look forward to a prompt response. Thank you, Dinda

Hello, I realized there was a $10 charge for Spotify on our bill. Even though I canceled my subscription almost a year ago and only have a free account now, I am being billed. Upon checking, my account only reflects a free membership. We need to review our past year's bills to see if we have been unknowingly charged monthly. Can someone please assist me with this issue? Thank you, S. Morgan.

Earlier today, I encountered issues with my Spotify app being offline despite being connected to the internet and without using offline mode. After researching solutions online, I attempted to log out and back in, but Spotify remained offline and prevented me from logging back in. Following further advice online, I uninstalled and reinstalled the app, only to still be unable to log in. Despite trying various usernames, emails, and passwords, including requesting a login code, I have been unsuccessful in regaining access to my account. Any assistance with this matter would be greatly appreciated.

I am a survivor of domestic violence and had to give up my phone and all the contents on it. I have been a premium member for nearly seven years and have an extensive music collection on my account that I can no longer access because I had to surrender the email and Facebook account linked to my Spotify. I now have a new phone and a new email, but I am unable to transfer my account to the new phone due to not having access to the original email linked to the account. Is there anyone in your IT department who can assist me in transferring my account from the old email to my new phone and email?

I noticed a recurring charge of $9.99 on my seldom-used debit card from Spotify. I didn't share my card details with anyone at Spotify, so I'm confused about how this occurred. I am seeking a refund for the charges and wish to stop any future recurring payments. I would appreciate the opportunity to speak with a representative to understand how this transpired. Please send me a phone number where I can reach you at [redacted] Thank you, Russell Y.

I have noticed that there have been recurring charges on my Work Credit Card from Spotify over the last four months. Our organization does not have or own a Spotify account. Can you investigate and remove our credit card information associated with the following transactions found on our VISA statements: - August 9---Spotify P165D4A20E---$18.39 (CAD) - September 9---Spotify P169E9FD8---$18.39 (CAD) - October 9---Spotify P17603F573---$18.39 (CAD) - November 9---Spotify P17E14F127---$18.39 (CAD) We will dispute the charges with VISA, but I wanted to bring this to your attention as well. Please feel free to contact me if you need further information or would like to discuss this matter. Thank you, The Governor General's Canadian Leadership Conference

I have noticed unauthorized charges on my Spotify account for approximately 3 months now. The debit card linked to the account was previously stolen, and I can provide the number upon request. I suspect the thief or someone connected to them may have access to the email associated with the account. Please cancel the account immediately and ensure the stolen debit card is removed from your system. I never signed up for this service and have never used it. Kindly refund the $9.99 per month deducted from my account. I really need this money returned due to the fraudulent charges. My emails are [redacted] and [redacted] Thank you for your help, Megan Amaya.