Spotify Customer Service Issues

I have recently noticed unfamiliar charges on my bank statement related to Spotify, totaling $15.99, $9.99, and $15.99 in November. After speaking with my bank, they discovered additional suspicious charges dating back to May [redacted] in previous months such as August, September, and October. As a senior citizen on a fixed income, every dollar is significant to me, and I am unaware of these transactions as I had no prior knowledge of Spotify. I kindly request a full credit for these unauthorized charges. Your prompt attention to this matter is greatly appreciated. Regards, L. Shepard.

I seem to have two Spotify ARTIST accounts under my name, Steve Genereux. One account displays three of my previous albums: "Wired," "The Journey Home," and "My Backyard." The other account shows my latest release, "Alien Soup," from last year. Another upcoming album called "The Order of Chaos" will be released through CD Baby soon. I would like all five of my albums to be consolidated and show on a single page. I appreciate any assistance you can provide with this matter. Thank you.

On October 26, I reported a billing issue regarding my subscription. Marie G. investigated and identified unauthorized charges on my credit card. I was promised a refund and account security measures. However, I have noticed another charge in November and have not been refunded for September as initially informed. I kindly request immediate resolution of this matter. In the interim, I am taking precautions and replacing my credit card. Thank you for your attention to this.

I have noticed that I have been charged $9.99 twice a month for the past two months, and I am uncertain about previous months. I am requesting a refund for all the double charges. If this matter is not addressed, I will have to cancel my subscription and share a negative review about the service. I trust you can comprehend my disappointment as a loyal customer. Best regards, L. Stork

I have been an old user of Spotify and had created several playlists with both old and new songs while using a Sony Xperia handset. Due to technical issues, I have switched to a Samsung J7 with the same Jio SIM card for the last 15 days. However, upon opening the Spotify app on my new phone, I noticed that all my playlists and saved songs are missing. How can I recover all my saved songs? My mobile number is [redacted] and my email address is [redacted] I would appreciate any assistance in restoring my playlists. Thank you. Sincerely, Deepak

I am reaching out on behalf of my mother-in-law, M.T. My name is K.T. She has been consistently charged $9.99 by Spotify for the past 13 months, a service she did not sign up for or recognize. We encountered a similar issue in [redacted], where after speaking with your customer service, the unauthorized account was supposed to be canceled, and she was refunded. However, she is now being charged again since November [redacted]. M.T. is requesting a refund of all the charges and the immediate cancellation of any account tied to her name or debit card. For further communication, M.T. can be contacted at [redacted] or [redacted], or via email at [redacted] Your prompt attention to this matter would be greatly appreciated. Thank you.

Hello Spotify, My girlfriend signed up for a Duo account and although she got her service back, mine is still showing as off. I had a plan with my girlfriend, but now it's asking me to pick a new one. I'm not sure if our accounts are separate or linked together under the Duo plan. Could you please turn my Spotify back on? Thank you.

I don't have a Spotify account, but I noticed a charge for $11.30 on my bank statement from Spotify on December 1st. I want to resolve this issue as someone is using my bank card for Spotify services. My name is Amy S., I reside at [redacted] North 31st Ave in Hollywood, Florida. You can reach me at [redacted] or contact me via email at [redacted] I appreciate any assistance in this matter.

Dear Customer Service, I have encountered difficulties trying to reach someone for assistance and am seeking a prompt resolution to my problem. I have observed recurring charges for a Spotify premium subscription since April 28, [redacted]. While I use Spotify daily, I have never signed up for a premium account. Within my profile settings, it is stated that I am using the free version with ads, which aligns with my understanding. To prevent further unauthorized payments, I have contacted my bank. I would like to discuss receiving a refund for the previous charges. Thank you, Tori

After updating the Spotify app, I've noticed significant changes in its layout. I'm facing issues playing full soundtracks from my favorites list as it stops after 5 seconds. Moreover, I can't access music lists from various artists or play tracks directly from the selection list. The only way I can play a single track is through the search engine, but I can't choose songs from the listings. Does anyone know what's going on with the Spotify app? Any insights would be greatly appreciated. Thank you. - Rory

For the past couple of months, Spotify has been charging my old Cash App card. Someone hacked into my account, so I stopped using it. Recently, I requested and received a new card. I thought everything was resolved. However, after transferring money onto the new card, I noticed Spotify is still able to charge it. Can the company please refund the $17.09 they deducted? Thank you.

I am having trouble accessing my premium account, but whenever I try to log in, it directs me to my son's free account, which seems to be linked to the same email address. I cannot remember my password and believe there may have been some confusion with multiple accounts. I want to ensure my premium account under the name "Salbathgate" with the email [redacted] is active and separate from my son's account. Please cancel the free account associated with my son Alby under the same email address immediately.

I recently reviewed my bank statements and found a recurring charge for Spotify through PayPal starting in April. I never signed up for Spotify, nor have I used PayPal for any payments. I'm looking to get a refund for these charges and to cancel the subscription to prevent any further unauthorized charges.

I recently discovered unauthorized charges on my bank statements from a company, and noticed a recurring monthly payment to Spotify made through PayPal. I did not sign up for Spotify as I use YouTube Premium and do not have a PayPal account. I would like a refund for the charges and to cancel the subscription to prevent any future charges.

I am encountering charges for Spotify on two bank accounts. I needed Spotify for my yoga playlists but couldn't access my old account. Despite setting up a new account, I'm still being charged for the old one I can't log into. Can you please merge my accounts and refund the duplicate payments? I only log into one account, but I prefer the old one, which I can't access. I've tried to reach out for assistance, but with no luck. If possible, please call me at [redacted]. My previous number was [redacted] if that helps. I have several email accounts, including virtualslvs@yahoo and susansebanc@gmail, among others. I'm uncertain which are linked to Spotify, but I suspect the first two. I've invested a lot of time and money in my playlists and can't afford to lose access. Dealing with double charges due to stolen cards makes this situation urgent. Thank you, Susannah Sebanc / Susan Sebanc

I recently attempted to sign up for Spotify Premium but my account is still showing ads, despite being billed for the premium service. I then tried to take advantage of the 3-month free promotion, only to be informed that I had already used it, which I haven't. I have never been a Spotify customer before and would really like to experience the ad-free service for 3 months as advertised.

I'm having trouble accessing my account and the playlists of music I downloaded. I recently switched to a new phone, but none of my music transferred over. I'm frustrated because I pay for this service, and I'm not getting any help through customer service chat. Even on my computer, I can't log in to my account. The website keeps prompting me to start a free trial, although I already have an existing account. I'd love to continue using this service if I can receive assistance to access my account. If not, I would like to cancel it immediately.

I currently have three Spotify accounts - one for school, one on my laptop, and one on my phone. I tend to use the one on my phone the most. Last night, I logged out of my phone account and logged into my mother's account so she could check her Spotify Wrapped. However, when I tried to log back into my phone account, it seemed to have logged into the account from my laptop instead. This account doesn't have my playlists or followers, which I prefer. I'm now unsure how to switch back to my original account.

Hello, I am having trouble logging into Spotify on my phone using my existing account under the username Ashley.evans9. Whenever I try to log in via email, I keep getting an error message saying my password is incorrect. I attempted to change the password through my laptop, which was successful, but I still face the same issue on my phone. Additionally, I am unable to receive any reset emails as they also result in an error message. Can someone assist me with this matter, please? Thank you, Ash Evans Email: [redacted]

I am interested in purchasing a Spotify Family subscription. I would like to share one account with my entire family, which consists of 5 people using about 5 devices. Is it possible to have just one account shared among them? My family members are not very tech-savvy, so having individual accounts may be challenging for them. I am looking for a simple solution with easy login credentials for everyone. Thank you for your assistance.