Spotify Customer Service Issues

Hello. I cancelled my Spotify premium subscription last month, or at least I thought I did. Unfortunately, I was just charged for this month as well. It seems that the cancellation didn't go through completely. I would like to request a full refund of $9.99 for the mistaken charge. The subscription I inadvertently paid for is active from December 8th to January 7th, with the last payment made on December 8th. Today is December 12th. Can you please advise if I can receive a refund and ensure that the subscription is effectively cancelled this time?

Four months ago, I faced an issue with my Spotify account login. Without access, I couldn't cancel my subscription. Believing my account was deactivated, I created a new one. In the following months, I noticed continuous weekly charges of $10 despite not using the account. I seek a refund of $40 as there was no activity on the account, and I had been unable to utilize the service.

Hello, I am a Spotify playlist curator under the username bekypequi. On 12/1/21, I received an email notifying me that one or more of my playlists were in violation of Spotify's terms and conditions without specifying the exact breach. I suspect my account may have been compromised, but I assure you I have never engaged in purchasing bots, followers, or playlist placements. I operate with platforms like Submithub, Playlistpush, and Soundcamps to transparently grow my playlists. Despite reaching out to Spotify support multiple times, I have not received clarification or the opportunity to present evidence proving this may be an error. Initially, I had 14 public playlists, but after the email, one disappeared and others couldn't be set to public again even though they still exist and can be accessed through specific URLs. Currently, my account is active, but I am unable to make certain playlists public or create new ones for public access. I seek assistance in resolving this issue promptly. Thank you for your attention.

I recently discovered that I have been charged twice a month for the same service without realizing it. I had been subscribed to the higher-tier package to share with my husband, but I was unaware of the additional charges. After reviewing my statements, I noticed the double billing. For verification, you can reach me at [redacted] Thank you for looking into this matter. Sincerely, Amanda T.

I am having trouble with my current interaction with a customer service representative named "Pearl" regarding an unexpected monthly charge of $24 on my account. I am hesitant about providing my credit card information as I am not familiar with Spotify and feel unsure about this process. I am not tech-savvy and am confused about what services Spotify offers. I did not sign up for Spotify and would like a refund for the charges. I am feeling overwhelmed by this situation and would prefer not to be prompted for my credit card details again. My name is Laura K., I can be reached via email at [redacted] or by phone at [redacted]. I am hoping to speak with a representative to resolve this matter as I have been unable to find a contact number for Spotify.

I have been using Spotify Student for a while now. Recently, I noticed that it went back to full price without my knowledge after having a student discount. I'm uncertain how many payments have been charged at the full price accidentally. Having to reapply for the student discount yearly is frustrating. This situation has occurred three times without my awareness. I am seeking a refund for the full payments made in between the student discount periods. If this is not possible, I will consider canceling my subscription. It's disappointing to see a company possibly taking advantage of students in this way.

I have noticed that there is a recurring charge of approximately $18 CDN on my MasterCard each month. I did not authorize these charges and I would like them to be stopped. The charge on my statement shows as Spotify P1815B5AB7 from Stockholm, with the last charge being on Nov 21, [redacted]. Can you please cancel this membership and ensure that my credit card will not be charged again? I would appreciate a confirmation that you have received this message. Thank you!

I recently noticed a charge of $9.99 on my credit card statement from Spotify, but I never authorized this payment. I have never been a member or paid for any services from Spotify before. Can you please refund this amount of $9.99 back into my account? Thank you. My name is Markus M. The last four digits of the card that was charged are: [redacted]. If you require further information, feel free to contact me at [redacted].

Hello, I have noticed a charge on my credit card statement for Premium, but I am unsure which account it is linked to. I recently transitioned from a family account to an individual premium account. To stop the extra charge, I need to cancel the recurring payment on the other unidentified account. I believe I may have accounts under [redacted] and [redacted], and there could be a third unidentified account. If necessary, I can provide the incorrect credit card number over the phone for further assistance.

I deleted my Spotify account, and now I'm having trouble creating a new one with my email address. When I try to sign up, it says the email is already in use. When I attempt to log in, it tells me the password or username is incorrect. I even tried logging in without a password, but it just says something went wrong. Clicking on the reactivation link informs me that the account no longer exists. I would appreciate assistance in setting up a new account using my email: [redacted]

My name is Mark Beahm, and I use the email [redacted] However, there is another email address ([redacted]) linked to my account, which is not mine. I was enjoying free premium until Dec 22, but it abruptly stopped over two weeks ago. I keep seeing ads from Spotify offering me 3 months of free premium, which I should already have. I need the incorrect email removed from my account.

The website is too confusing for me, and I couldn't hear any music. I saw Spotify music on my smart TV, got interested, and installed the application. A code appeared for me to enter on my laptop at spotify.com/pair, but the code box didn't show up. Consequently, I set up an account with my Mastercard, assuming I could cancel my subscription anytime. I couldn't find any option on the Spotify music application to cancel the account, even though the site instructed to click there to cancel. There was no cancel option available. I enrolled in a free 3-month promotion. Please cancel my account, and I will notify Mastercard not to accept charges from Spotify.com.

I currently have two Spotify accounts. One of them became inactive as I couldn't recall the login details; it's my preferred account. The other one is a premium account I activated after losing access to the first. Exciting news, I managed to log back into my old account recently! Can I transfer my subscription to this old account? I'd love to start using it again. Thank you, Michelle

My son's account got deleted, and he is banned from using Snapchat. I created this account in my name so he could find out the reason for this. How can he regain access to his account? We are currently in a museum in Germany looking at a piece of moonrock displayed under glass. He made a Snapchat joke about the museum's moon piece and ended up being deleted. His username was Jules_Heck. We are desperate to know how he can recover his account, which he had for over five years including all his memories.

I recently downgraded my Spotify premium account for a month. However, after trying to reset everything, I can no longer access my account. I am unable to re-upgrade back to premium. Currently, I am left with a non-functional Spotify account, unable to use, delete, or take any action. My frustration is mounting as all I wanted to do was make a payment. I discovered that payments cannot be made through the app, so I attempted online but to no avail as the page freezes and remains unresponsive.

We recently discovered that we have been charged for a subscription to Spotify, a music app we do not use, but we were unaware we had signed up for it. We are uncertain about the number of months we have been charged. We have tried to cancel, but it has been impossible. We have attempted to contact the phone number listed on our credit card statement multiple times, but to no avail. There is also an international number provided, but we have been unable to connect through that either. All we are looking for is assistance in canceling this subscription to prevent further charges on our credit card. Your help in this matter would be greatly appreciated. - M. Droste

I am inquiring about the existence of an account under the email [redacted] I believe I inadvertently deleted it while trying to remove my granddaughter from my account, who had accessed it without permission. In the process of trying to delete her account, I accidentally deleted my own. I am hoping to have two or three accounts deleted to start fresh with a new account. If any of these accounts are paid, please ensure my banking information is also removed from them. Carolyn Tucker-Copeland

I ordered a Barbie Dreamhouse from www.dreamhousebarbiedolls.com but received an Alice in Wonderland puzzle box instead. The company charged me $59.95 plus tax and shipping. They falsely advertise brand name toys like Barbie, claiming to be affiliated with Spotify. I need a refund and urge you to investigate this sponsor that's deceiving customers. My name is JoAnn D'Amico. You can reach me at [redacted] or by email at [redacted] I have more details about the purchase to share once I hear from you. This situation is concerning.

I have been a Spotify Premium subscriber for some time. Last October, I lost my phone and old number, which led to me losing access to my account tied to an inactive email address ([redacted]). I have been unable to retrieve my login details and due to the complications with my old email, I have faced challenges recovering passwords for other apps linked to it. I currently use the free version of Spotify after reinstalling the app on my new phone, but I miss the benefits of Premium. I hope to regain access to my original Spotify Premium account with the help of my two active email addresses ([redacted] & [redacted]), as I have been unable to reset my password for the inactive account. Your assistance in helping me recover my account would be greatly appreciated. Thank you, Elizabeth

I am writing to express my frustration as this is my second time complaining (first complaint was sent on 08/01/[redacted]). Despite purchasing a premium annual subscription for Spotify, I am still receiving advertisements. I have provided my bank statement as proof of payment, but no action has been taken. The last update I received was that the agent was investigating the issue, but there have been no further developments. Please address this matter promptly, or I will be forced to escalate it. I am extremely disappointed with the inefficiency displayed by your team. A dissatisfied customer.