Spotify Customer Service Issues

I have a long-standing Premium account that I opened years ago. My username is [redacted]2, as indicated in the Account section on the phone app. However, I am encountering difficulties logging in on my laptop. When attempting to reset my password, I am informed that there is no email linked to this account. My email address is [redacted] I urgently require assistance as I must update my payment details and safeguard my playlists. Additionally, I am unable to access my account on other devices presently. Thank you for your help. Best regards, Karen Podgurski Shepherd

On October 2, [redacted], I signed up for a three-month free trial before being charged. My Order ID is [redacted][redacted]. On January 5, [redacted], my account was charged $9.99. I attempted to call on January 8th but could not reach a customer service representative. Through your online system, after several challenging steps, I managed to unsubscribe from services I never used. It took a significant amount of time to cancel through your website, which doesn't make it easy. Finally, I successfully canceled. Surprisingly, there was another $9.99 charge on February 2nd. I am requesting a refund of $9.99 for February 2nd and no future charges.

I recently signed up with Spotify for Artists to work with DistroKid for uploading my music. After receiving Artist Verification and having my first release added, I discovered I had another Spotify music account already set up. Upon deleting the old account, I am now unable to log back into my Spotify Artist account. An error message states that no email is associated with the account in red. It is crucial for me to regain access to my account promptly before encountering any further issues.

I have a standard account registered under the email address [redacted] However, my daughter, A. Parker, is currently paying for a premium service using an email address I can no longer access. This has resulted in me being unable to use the premium service even though it's being paid for. I kindly request your help in locating the premium service/account tied to her payments and transferring it to my current email address. Your prompt assistance in resolving this matter would be greatly appreciated. Mike Meares

I have noticed recurring monthly charges on my credit card for premium Spotify, which I believe may be unauthorized use by my ex-girlfriend. My email is [redacted], and her email is [redacted] Despite trying to find a way to contact Spotify to stop these charges for the past few months, I have been unsuccessful. I am seeking a refund for the unauthorized charges, as I have never had a premium Spotify account and no longer wish to be charged for a service I do not use. If this issue is not resolved promptly, I will be reporting it to Capital One as fraud.

My mother mistakenly requested a refund for a month of Spotify that she paid for on my behalf, unaware I had reimbursed her. Consequently, my long-standing Spotify account, which included over [redacted] meticulously selected songs and was linked to a family plan, has been unexpectedly deactivated. She has acknowledged her error and regrets the misunderstanding. I am eager to reinstate my account, as Spotify is integral to my life. I am prepared to use my own credit card to cover the charges and am distraught over the potential loss of my music collection. My account is linked to my Facebook profile under the name Chloe Melissa Taylor. Please assist me in restoring my account as soon as possible. Thank you.

I was charged £9.99 to my MasterCard for an account I no longer use. The Spotify account I have used for over 5 years is "slimshady995" with the email [redacted] I have been using the free service since August last year. I have a learning disability and low income from a part-time job, and this charge will greatly affect my finances. I plan to upgrade to premium again in the future when my situation improves. Please consider refunding the charge to assist me during this challenging time.

I received the full monthly premium charge of $10.85 on Feb. 10, [redacted], while I had been on a $5.42 promotional rate. My family no longer uses the service. I discovered my daughter has her own account being charged separately, and she is a broke college student. Please cancel the subscription linked to the email [redacted] The account does not seem to be a premium one, so I do not understand why I am being charged the premium price. Kindly cancel it immediately. I will not accept any additional charges to my account.

I used the username Spotify provided and the password I set up during the special deal for Spotify Premium and Hulu on 5/12/19. I have been paying monthly since 6/12/19. Today is the first time trying to use Spotify, but it won't accept the combination of the username emailed to me and either the new password created today or the original one. Hulu works fine, but I'm facing issues with Spotify. I've already spent nearly an hour on this and need it fixed. I've paid $70 so far and don't want a hassle every time I try to access it. Assistance required urgently.

My premium account, active for over 5 years, expired following an incident last month. Someone accessed my profile and raised my account payment from $10 to $15. Despite receiving assurances that it was resolved and I would keep my Spotify + Hulu bundle for $10, I didn't receive any confirmation emails or transcripts. Consequently, my account is no longer premium this month. As a dedicated premium customer for over 5 years, I'm hopeful for assistance with this matter.

I signed up for the student Spotify bundle with Hulu and Showtime for $4.99. My Hulu account got unexpectedly canceled, and I'm now being charged $9.99 for Spotify without access to the other services. I'm not willing to pay this. I want a refund and retain my student account with the bundle, or I can cancel my Spotify subscription altogether. As a student, I should still qualify for this deal.

Hello, my name is Judith. I am reaching out regarding an issue with my Spotify account. Recently, I reset my phone and unfortunately forgot my account username. I attempted to check if it was associated with any of my email addresses, but it does not seem to be linked to any. Since I do not have Facebook, that cannot be the source either. I recall speaking with a customer support representative in the past, who mentioned a way to recover this information through the credit card on file. I am curious if it is possible to retrieve my account details using my card. I plan to provide my daughter's email address for communication, as she is more proficient with technology. Thank you.

Since May [redacted], my Spotify account has been charged twice. I have been a premium member for years through the Apple iTunes Store. In May [redacted], an interruption in service occurred, initiated by Spotify. Despite Apple confirming no payment issues, I renewed my premium subscription through Spotify due to the disruption. However, I have discovered that both iTunes and Spotify have been charging me since then. I request a refund for the duplicate charges and a resolution for this technical error moving forward. Please acknowledge receipt of this email promptly.

I am experiencing difficulties accessing music on my Spotify account. I initially tried to upgrade to a premium account using the app on my iPhone, but encountered issues. When attempting to set up a premium account online, I couldn't recall my password. Consequently, I created a new account with the email lindalittle77@ iCloud. However, upon trying to play music, I was redirected to my free account [redacted] registered on my iPhone app. Despite deleting the Spotify app and attempting to log in from the internet using my lindalittle77 account, it continued to link to the free littlecurly55 account. Unable to resolve this, and unable to access premium features, I opted to delete the entire account.

I am a Three.co.uk customer. Upon reviewing my usage and charges, I discovered I have been making monthly payments of £11 to Spotify through a third party called Boku via my Nationwide account in Northern Ireland. This payment was not authorized by me, and it does not appear on my bill. Additionally, I have been charged a monthly subscription of 9.99 euros to Spotify from my AIB account in the Republic of Ireland, reference number POEA17. I use the same Spotify account on both my phone and tablet. After contacting Three.co.uk and Boku, they have stopped the subscription but directed me to Spotify for a refund. I would like to understand how I unintentionally signed up for this service and request a refund for the excess payments made over the past year. Thank you, M. Mc Daid

I terminated my Spotify subscription in October. Despite this, I have been experiencing unauthorized $9.99 charges every two weeks. I make sure to empty my account to prevent these charges, but sometimes my income gets deposited overnight inadvertently allowing the charges through. I had to switch account numbers to stop the charges, but even after doing so, Spotify managed to charge me again about 2 weeks later. Even with the updated account and a block on the company, they still went through. My financial institution mentioned that companies can utilize Visa updater to obtain new card details of customers who have canceled their bank accounts. Has anyone experienced this issue and found a solution? I'm hesitant to switch banks as my current bank has been very supportive. Any advice would be appreciated. 😠😡🤬

I have attached the following documents: 1. Transcript of a 1.5-hour web chat with Spotify. 2. Copy of American Express payments for [redacted] ending in [redacted]. 3. New PayPal account for [redacted] and PayPal receipt. I would like to know the refund or credit for the inconvenience and when this issue will be resolved. The password reset emails are not coming through to any of my addresses. I had a chat session where the account [redacted] was canceled due to hacking, but the new account isn't working, and I can't reset the password. No emails are received in any folders. I need help transferring playlists to the new PayPal-connected account. Despite setting up a new payment, I still can't access any accounts. Could you please assist in resolving these issues? The [redacted] account was hacked, leading to unauthorized users and login issues since Christmas. These are the last four digits of the CC: [redacted]. Regards, Paul Foley.

I have been attempting to cancel a credit card payment with Spotify since September 1st when we relocated. Despite numerous requests to the bank, they are unable to halt the payments and advised me to contact Spotify directly. Unfortunately, Spotify does not offer customer service calls, so I am reaching out here to request assistance with canceling the payment. The account in question is linked to a joint TSB account with sort code 77-71-58 and account number [redacted]8 under the names D. H. Pringle and J. L. Pringle. Thank you.

I recently discovered that I have been charged for two accounts for over 6 months after reviewing my bank statement. Unfortunately, my online bank records do not show transactions beyond last week. I have always used only one account on two different phones, so it seems highly unlikely that I created a second account accidentally. I am requesting a refund for each month that the second account was active. It surprises me that the system did not recognize that both accounts share the same name, credit card information, and details. Can you please check the history of the more recent account, refund the overcharged amount, and cancel the subscription?

My parents and I have homes in Denmark, Maine; Norwood, MA; and Naples, FL. We are often in different locations, but we are looking to upgrade to Spotify Premium. We had a premium account in the past. I use an iPhone, and my mother uses a Samsung Galaxy, but she couldn't access her account. My 90-year-old father enjoys my playlists, and my mother wants to follow me and download them. How can we do this? My mother, Margaret Rahn, will turn 90 soon, so we need the simplest solution. Her phone number is [redacted].