Spotify Customer Service Issues

Hello, I've been a Spotify user for more than two years. Recently, I updated my debit card and the monthly payment failed due to the card change. I can't access the email linked to my account anymore. I don't want to lose all the music and playlists I've collected over these two years by creating a new account. Could you please reset my password? The old email is [redacted], and my new one is [redacted] For security purposes, feel free to ask me any verification questions. Please send your response to my current email. Thank you, Arriana W.

Hello, I recently reviewed my bank statements and noticed that you have continued to charge me £9.99 monthly for a premium subscription even though I canceled it over a year ago when I switched to YouTube Premium. I'm currently facing unemployment due to the COVID-19 situation, and every penny counts. I kindly request a full refund since I haven't used your service during this time. It seems there might have been confusion between accounts. The one being charged is associated with Facebook and an email that I only use for logging into Facebook. Your prompt assistance with this matter would be greatly appreciated. I can be contacted at +[redacted]65. Thank you in advance for addressing this promptly. Best regards, J McConkey

Please refrain from withdrawing funds from my checking account. For the past three months, you have been debiting $9.99 monthly, leading to overdraft charges of $34 from my bank each time. Despite multiple emails and attempts to reach out via chat, I haven't been able to use your services since I downloaded the app in October [redacted]. I am urgently requesting you to cease these transactions. I am considering this as fraudulent activity and can provide evidence. I insist on a refund of the charges, including all $34 overdraft fees dating back to October [redacted], to be reversed. This is no longer a request; it must be resolved immediately. My contact number is [redacted] for further clarification.

I added a few local files to an existing Spotify playlist. The songs play well on the desktop but are missing from my iPhone. Although the playlist is downloaded, these local files are not showing up on my iPhone. I understand I may need a separate playlist to play local files on mobile, but I prefer having all my music, including local files, in one playlist. Can you advise on how to achieve this? Your assistance would be greatly appreciated. Thank you.

Hello, I am Carlos Martinez and I am exploring the opportunity to network and create not only exciting nighttime parties but also daily events and perhaps charity gatherings. The goal is to promote strong community values, emphasize the importance of relaxation, and provide an escape from challenging times. By incorporating music and partnering with a hotel brand, the vision is to offer a unique and enjoyable experience that allows guests to unwind, have fun, and focus on what truly matters. It's about bringing back a sense of community, financial stability, and the joy of living in the moment without regrets. It's a chance for people to come together, appreciate life, and find stress relief in a comfortable setting.

Hello Spotify, I am currently experiencing an issue with my student account status. I have been a loyal student plan subscriber for a long time, but recently my premium subscription auto-renewed to a regular one, which was a surprising and disappointing change. I have noticed that I was charged student plan rates for an extended period and then suddenly switched to regular rates last year, which has left me feeling frustrated. I am unable to update my account back to a student status. It seems like it might be related to my account being linked to Facebook with an incorrect birthdate. Additionally, I am having difficulty providing my correct student email address from Harvard ([redacted]) for verification purposes. For reference, my account username number is [redacted]. Kindly reach out to me at [redacted] instead of bradwelch11 to assist me in resolving this issue.

I have been repeatedly charged for Spotify despite not having an account. After updating my debit card information, I was still charged on the new card. My son, aged 42, has his own Spotify account and pays for it independently. Unfortunately, I am unable to access any Spotify support as I do not have an account and prefer not to create one. I may have used a free trial in the past but never signed up permanently. When attempting to retrieve my password using my email address, it was not recognized, even though it has not changed in over 5 years and I only have one email address.

I have been consistently billed monthly for a Spotify account that I do not possess. Despite changing my card details in the past to address this issue, I prefer to avoid undergoing the card replacement process once more. My son maintains his own Spotify account, which is funded by his separate banking arrangement. The prospect of contacting my bank and enduring lengthy wait times on hold is daunting, especially considering the likelihood of them suggesting another card replacement. As a retiree without access to transportation, obtaining a new card would pose significant inconvenience. My reliance on online shopping for groceries and bill payments, funded through my direct-deposited social security, further complicates this situation.

Hola, tengo un problema con mi cuenta premium. Alguien la ha estado utilizando para reproducir canciones y álbumes de música electrónica que no he seleccionado. A pesar de cambiar la contraseña, siguen accediendo desde países como Países Bajos, Estados Unidos y Alemania, mientras yo estoy en México. Necesito asistencia urgente para solucionar esta situación, ya que estoy pagando por un servicio que no puedo disfrutar adecuadamente. Agradezco su pronta atención.

I have a premium Spotify account that charges me $10.66 monthly on my Discover card. However, on 4/15, I was surprised to see a charge of $62.51 on top of my usual $10.66 fee. This unauthorized charge has left me puzzled as I never consented to it or received any prior notice. I urgently need clarification on why this extra charge appeared on my credit card statement without my approval. Being a loyal Spotify member, I wish to resolve this matter promptly. If the issue is not rectified, I am prepared to dispute the unauthorized charge with my credit card company.

When I opened Spotify, a message indicated the connection is offline, limiting access due to not having a premium account. After attempting to log out and back in, I encountered error code "auth:15" suggesting a firewall issue. endeavoring to modify proxy settings, I found them controlled by McAfee computer security. Following a McAfee fix, logging in once succeeded, yet the issue reoccurred upon reopening the computer. Should I repeatedly seek McAfee assistance, or is there an alternative contact for resolving this recurring problem with Spotify?

I have encountered an ongoing issue with Spotify charging me double for the past 6 months or longer, totaling over $[redacted]. I previously had one account registered under [redacted], but due to unauthorized withdrawals by someone I know, I had to change my email. Despite contacting Spotify multiple times about this problem, it remains unresolved. I demand a refund and insist on maintaining only one account. The lack of a contact number for customer support is frustrating. If this matter is not rectified promptly, I will escalate it to the better business bureau or even involve the authorities. It's essential for a reputable company like Spotify to address these issues promptly to avoid negative publicity. Please address this issue promptly.

I am currently on disability and do not use a music channel like Spotify. I have never heard of this charge before. I previously contacted you regarding this issue. I do not have children at home, am 55 years old, and rely on an $[redacted] monthly disability payment. The $9.99 charge was deducted twice, totaling $19.98, from my account. I urgently request a refund of this charge and ask for the money to be returned to my account promptly. I intend to report this matter to the Better Business Bureau and other relevant organizations as I find this situation unfair. The money was taken from my government card, and they will also be informed about this issue. I apologize for any directness but I have already reached out multiple times to resolve this matter. If I do not receive a response this time, I expect the refund to be processed immediately.

I have been charged $[redacted].82 by Spotify USA on my credit card for the past 18 months. I am not familiar with Spotify and have never used their services. I am unsure why my credit card was used for these charges. Kindly contact me via email at [redacted] My wife's name is S. Quale. We are both 75 years old and seek assistance in resolving this issue. I was recently asked for account details, but we have no association with Spotify other than these unauthorized charges on our credit card. Please refund the total amount deducted over the past 18 months. Thank you.

Hello, I closed my Spotify account around 2 weeks ago as I wanted to change my username and start fresh since changing it wasn't possible. I didn't have many playlists, so I decided it was a good time to create a new account. However, when I tried to sign up using the same email address, it kept saying it's connected to an existing account. I waited for over 10 days, thinking maybe there was a waiting period to reactivate an account, but it's been 12 days now and I still can't create a new one. When I try to sign in with my old password, it says it's incorrect, and the password reset links I receive expire immediately. My account is disabled, but it's blocking me from creating a new one. I had trouble finding a way to contact support without logging in. Can you please remove my email from Spotify so I can create a new account without any issues? Thank you.

I have discovered an account linked to my email address that I did not create. I suspect it may have been unintentionally set up by my father who lives with me. I did not authorize this account and do not wish to have it. The account is associated with a 4x4 ATV, and I have been receiving emails regarding payments which I did not make. I am concerned about this situation as I have no knowledge of this account nor your company. It is important to me to resolve this quickly as I do not want to be mistakenly associated with receiving payments. Your assistance in addressing this issue would be greatly appreciated. Thank you.

I am pleased to inform you that your Premium membership on Spotify now includes Hulu at no extra cost. This exclusive offer is only available for a limited time, so make sure to activate Hulu now to start enjoying this new benefit. Existing Hulu subscribers with the ad-supported plan can also take advantage of this offer by switching their billing to Spotify. Visit the link provided for full terms and conditions. If you prefer not to receive emails like this in the future, you can manage your email preferences in your Spotify account settings. Thank you for being a valued Premium member. Enjoy your music and entertainment on-the-go with Spotify and Hulu.

Hello! I am currently facing an issue with my Spotify account that I hope to get assistance with as I'm unsure of what steps to take. My account is connected to an old email address that I no longer have access to, and I cannot recall my password. Additionally, I do not own a Facebook account that can serve as an alternative login option. Despite my attempts to remember various passwords, I'm at a loss as to what my account password could be. I would have reached out through the support form, but it requires logging in, which is precisely the issue I am encountering. Regrettably, I do not have an alternative email. The old email associated with my account is @[redacted], but unfortunately, I cannot remember the corresponding password. I am hopeful that this matter can be resolved without creating a new account, as I have valuable personal playlists and a premium subscription. If necessary, I am willing to set up a new account with payment and cancel the existing one. Thank you for your help in advance. -Laurel

I am concerned about the automatic saving of my bank account details on Spotify even after canceling my Premium subscription. It is frustrating that the details are still being retained, allowing easy subscription renewal without requiring the CVC code. I wish to remove my bank details from the two other accounts I manage without having to replace them with another card. If this issue persists, I may have to permanently delete my account and the additional accounts. Despite this problem, I value Spotify and its services. Please assist me in resolving this situation promptly.

Good evening, my name is Gabriele Gimmillaro. I currently have an account with you as a university student. Previously, I had a standard account with approximately [redacted] days of payment already made. I request that the credit be transferred to my new account or that the amount be refunded to me. I have written multiple times from my account but have not received a response. I am waiting for an urgent reply to avoid having to report this issue to the relevant authorities. Best regards, Gabriele Gimmillaro.