Spotify Customer Service Issues

Hello, I recently received an email requesting a password reset for my Spotify account, but I do not have a Spotify account. Can you please provide guidance on what steps I should take in this situation? Thank you, Cecilia

I am frustrated with the multiple issues I am encountering with my account. My girlfriend and I share a duo account under the names Carli McKenzie and Cory Witzen. Despite entering the correct password, the system repeatedly tells me it is incorrect. I tried to reset the password, but the link I received via email was expired. Frustrated, I created a new account under the alias Joe Blow because any attempt with my name redirected me to the same error. I even paid for a premium account, was briefly logged in, then suddenly got kicked out and couldn't log back in. Now I'm stuck with two unusable accounts. I need my corywilt33 account restored, and I'm willing to forfeit the Joe Blow account for a refund or credit. It's clear both accounts are linked to my bank card. This experience with Google Play is incredibly frustrating.

I may have had a Spotify account years ago but deleted it. I do not know the username or password and have not used it in a long time. I received an email about someone logging into my Spotify account, which is fraudulent. Please delete any old accounts linked to my name or email. Thank you. Andrew F. [[redacted]](mailto:[redacted]) [redacted] [redacted]

Yesterday, I received an email notifying me of a login to a Spotify account linked to my email ([redacted]), which I don't own. I accessed the website and changed the password using the same email address. Today, I got another email saying my email address changed from [redacted] to [redacted] Does this indicate the account deletion? SPOTIFY EMAIL: Hello, this is Spotify. We wanted to inform you that your Spotify account's email address was recently altered. Previous email: [redacted] Current email: [redacted] Kindly remove my email from your system. Your prompt assistance is appreciated. Bernadette B. [redacted]

Hello, my name is Anthony. I am a Spotify user and I have recently been experiencing issues. As a free user, I used to be able to easily add music tracks to my personal playlists by tapping on them. However, I am now unable to access an artist's music tracks and add them to my playlists. I'm not sure why this has changed, but I hope this information helps you understand my issue. Thank you.

I recently discovered recurring charges of $9.99 on my CREDIT ONE BANK credit card statement from 6/2/19 to 8/2/19 by a company I didn't recognize called Spotify. Despite not authorizing these charges and being unaware of any services rendered, the credit card company concluded the charges were authorized due to their recurring nature. They advised me to contact Spotify USA for a refund. I only found the letter from CREDIT ONE BANK regarding this issue on 7/15/20 and attempted to reach Spotify but couldn't speak to a representative. Given the current economic circumstances, the $39.97 refund would be significant to me. I am determined to resolve this matter and would appreciate guidance on how to proceed. Thank you for any assistance you can provide.

My daughter purchased a 2-person premium account on Spotify using my card, but I can't log in with my username and keep receiving a password link. Despite changing my password, the issue persists, and now I'm unsure what my current password is. I need my email to be associated with my account as my username alone isn't sufficient. Trying to log in via Facebook brings up my daughter's account, although she hasn't used my phone for Facebook. I've been a premium member for over a year but had to cancel due to these problems. I urge for a quick resolution to regain access to my premium account and enjoy my playlists on Spotify again. Thank you.

I am having trouble finding official playlists for New Mexico music on Spotify. To address this issue, I suggest reaching out to a group of knowledgeable individuals who can create top-notch New Mexican playlists for a fee. Below are the contacts of some individuals who possess significant expertise in this area: - Michael Brasher ([redacted]) - Heidi Brown ([redacted]) - Jerry Dean ([redacted]) - Enrique Lamadrid ([redacted]) - Mario Lucero ([redacted]) - Matt Martinez ([redacted]) - Kevin Otero ([redacted]) - Beulah Sunrise ([redacted]) Of these contacts, the top five candidates ideal for this task are Jerry, Enrique, Mario, Kevin, and Beulah. Jerry, a record producer, boasts the largest catalog of New Mexico music labels. Enrique, a professor at UNM, specializes in the Department of Spanish/Portuguese. Mario is an indie expert who has created an encyclopedia on the subject. Kevin hosts a weekly top 10 New Mexico music show on KANW, and Beulah hosts Native Music Hours.

I believe someone has used my personal information without my consent to create a fake Facebook Spotify account where they are broadcasting my life as if it were a studio for profit. I have been struggling with addressing this issue as I lack the necessary knowledge in cyber-related matters. Despite my efforts, I feel isolated and unable to find support, even after reaching out to the authorities multiple times over several years. I am concerned for the safety of my children in this situation. My name is Nino Rodriguez, and I have faced significant challenges, including losing my family multiple times and experiencing personal setbacks. I am hoping Spotify will contact me at [redacted] to discuss this matter further and seek resolution to this violation of my privacy and basic human rights.

Someone has accessed Spotify using a similar email to mine. I use the free version and want to ensure I am not charged. Additionally, I am receiving emails in Dutch, which I do not understand. My email is [redacted], and the other account uses [redacted] (without the "dot" after donna). I received an email from Spotify detailing a new login from the Netherlands on Aug 14, [redacted], at 9:10:36 PM CEST. They provided steps to secure my account, including changing my password, signing out everywhere, and reviewing authorized applications. I appreciate the advice to ensure my account's security and will follow the recommended steps. Thank you for your assistance. Best, D.K.

I am experiencing an issue where my personal music files from my computer have somehow appeared on Spotify. How is this possible? I would like to know how to play my personal songs on Spotify. I paid 7dk for assistance with these questions, but I was only met with automated responses that did not address my concerns. There was an attempt to upsell me on a private and insecure service without resolving the initial problem. The service has been extremely poor; despite the offer of unlimited questions for 7 days, not a single question has been answered. This feels like a scam. I have informed my bank that the 7dk payment should not be renewed.

I am currently a student who recently changed schools. I am encountering issues updating my profile to reflect my new school status. Your system does not recognize me as a student at my new school, even when I try to upload verification documents. I am also prompted to update my payment information, but the system is attempting to switch my subscription from student access to regular premium. This transition could result in being charged the full price before receiving the entitled student access pass refund. Rather than the discounted student rate, it would bill me at $9.99 per month. Unfortunately, contacting you by phone is not an option as it seems the company does not utilize phones. I am a student at King University (Online due to the pandemic) with the email [redacted]

Hi there. You would think that after paying Joe Rogan $[redacted] million, I would be able to find his podcast on Spotify easily. I tried on September first and only found a message from Rogan saying he will still be on YouTube and other platforms. Today, I tried again and couldn't find his podcast, just others talking about Rogan. Amazingly, Rogan isn't the first thing that comes up. It's frustrating that Spotify paid so much, yet his podcast isn't prominently featured. Someone at Spotify should really step up. They could have promoted his show better without spending more money. Hopefully, Rogan sees the frustration and addresses it. Come on, Spotify, wake up!

Hello, I am reaching out because my daughter was using a Spotify Account with automatic login details. Due to recent technical work on her computer, all settings were reset. Her phone was damaged, leading to a new device and phone number. Today, she created a new Spotify account with the email [redacted] We are looking to cancel the old account, which is linked to auto billing, as she no longer has access to the email or password associated with it. Is there a contact person who can assist in canceling the old account? Thank you.

I recently noticed that I was billed the full premium subscription rate instead of the student discount I should be receiving. I found out that student verifications need to be renewed annually, which I overlooked, resulting in the extra charge. Now, I am unable to log into my account as it claims my password is incorrect, and I am not receiving the reset link in my school email. How can I resolve this issue and request a refund for the overcharge? As a college student on a tight budget, I cannot afford the additional cost. Thank you for your assistance.

Name: Chris Lim Location: Singapore Subject: Assistance Needed I have been running an e-shop for over 6 months but have not activated it for online sales yet due to a recent hospitalization for nearly 2 months. Considering a possible relocation to the UK in mid-[redacted], I have two urgent concerns: 1. As I am not actively using my e-shop and still in the process of setting it up, can I suspend monthly payments until mid-[redacted] when I finalize the location of my business - UK or Singapore? 2. If I decide to operate from the UK, should I begin communicating with the local Spotify or continue as is? I appreciate any help or guidance you can provide. Thank you. Chris Lim

My Google email, [redacted], has been permanently deleted. This deletion also includes my Google account and any associated accounts. I do not authorize Google to be connected to any of my accounts. If you suspect any suspicious activity related to Google hacking, please inform me. Google and Apple have accessed my devices, changed passwords and used data without my consent. They have accessed information through deleted email addresses and unauthorized apps like TRACKVIEW. Uninstalled apps continue to use data without explanation. I have been a victim of privacy invasion by Google and Apple. Please be cautious of TRACKVIEW and avoid downloading it.

I have a pending charge of $16.23 on my account for some kind of family plan. I did not make these changes and I notified Spotify. They requested I send a screenshot of the account. USAA does not allow screenshots. My monthly payment is $10.81, due on the 10th of each month. Now, you are trying to take the money on the 7th, and I have previously had to remind you that my payment is due on the 10th of the month. I have had to cancel my Spotify account, cancel my debit card, pay an $8.00 overnight fee for my debit card. All because of your mistakes. I answered all of the emails from my email address on file, and because of your inability to handle the situation, you refused to figure out another way to work with me and verify my account. You had several people, I deleted them, and an address in North Carolina, where I have never been.

This is my first attempt to sync a local file to my iPhone. I found my MP3 file in the Local Files tab on the Spotify Desktop browser, added it to a playlist, and then clicked "Download" playlist. Despite having my iPhone connected to the same Wifi as my computer, the song is not appearing in its playlist. I have already followed the instructions provided on the Community pages, uninstalled and re-installed the Spotify app on both Desktop and iPhone, and attempted using various sources for my Local Files. Unfortunately, the song still does not display on my iPhone. Assistance would be greatly appreciated. Thank you.

Hello, I have an issue with Spotify. I registered with my email, password, and details as requested, but now when I try to log in, it says it's not working. It suggested contacting support. I was listening to music and my playlists before, even through Alexa, but now it's not letting me access it, showing error code [redacted]. Thank you.