Spotify Customer Service Issues

Hello, My name is Reece Hall. I attempted to sign up for the family premium plan, but the app displayed an error message. I'm quite confused about this situation. Jennifer Hall, another family member who was the account host, tried to invite me to join, but the process was unsuccessful. I have been facing this challenge for several months now. I seek assistance in resolving this matter. I would appreciate it if you could get in touch with me promptly to guide me through the solution. Thank you. Best regards, Reece Hall

Hello, my name is Reece Hall, and I need assistance with an issue with Spotify Premium. The account owner, Jennifer Hall, has encountered difficulties upgrading the account to premium, which affects the entire family. The app displays an error message when attempting to update. I am unsure of how to fix this problem. Please contact me via email to provide guidance on resolving this issue. My date of birth is 11/23/06, and our ZIP Code is [redacted]. I appreciate any help you can offer. Thank you. Sincerely, Reece Hall.

I have recently started a new job and encountered unexpected bills that strained my finances. I have paid for the service twice, firstly using Ms. Shelia Harper's card and then my own, Mr. Bobby Lee Derest. However, there was an issue with Ms. Harper's phone. I am willing to resolve any outstanding payments and will have the funds on the card by Saturday. I plan to review both card statements to clarify the situation. I kindly request your patience until Saturday to complete the payment. Thank you, Mr. Bobby Lee Derest

I'm Nicholas H. and I use [redacted] for my account. My student discount is expiring, and I need to cancel my student premium subscription that includes Hulu and Stars. I'm trying to switch to Hulu Live but can't because my Hulu account is still linked to Spotify. I've been dealing with this issue for nearly 3 hours now and it's really frustrating. I intended to sign up for Spotify Premium after canceling my Student Premium to avoid double charges, but now I'm reconsidering due to the hassle of managing subscriptions. If you could please cancel my current Student Premium account, I'd greatly appreciate it. If you want me to remain a Spotify customer after this, I'd require some form of compensation or a discount because the past 3 hours have been incredibly difficult and unproductive. Please let me know what assistance you can provide.

Hello, I was recently enjoying the music from my playlist "Unwind and Relax RITUALS." However, when I accidentally pressed the favorite icon 💚, I lost track of the playlist. Although I found it in the "Recently Listened" section, there was another playlist with the word RITUALS that I also misplaced and cannot seem to recover. Could someone assist me in locating this playlist? Thank you.

I do not have a Spotify account, and I suspect my son may have used my debit card without authorization for a one-time purchase. This charge is unacceptable and will be reported to my bank as unauthorized. If not resolved, I will escalate it as fraudulent, incurring consequences and fees for Spotify. The charge appeared on my Truliant Federal Credit Union card ending in [redacted], with a refund expected promptly for the October charge. I seek confirmation via call or email once the refund is processed. Your prompt attention to this matter is appreciated. Thank you, Walter F. Stanton, PMP SCGI Corporation Huntersville, NC [redacted] www.scginc.us

I have been attempting to cancel the Premium service I am being billed for without access. Below is part of the email exchange with Virgilio from Customer Service: Hi, Still awaiting a response. Can you confirm if Customer Service is working on resolving this issue of continued charges for a service I do not have? I would like to escalate this matter to a supervisor. PQ -----Original Message----- From: Accounts <[redacted]> To: Accounts <[redacted]> Sent: Tue, Oct 27, [redacted] 5:31 pm Subject: Re: Account - I want to cancel Premium [ redacted ] Hi Virgilio at Customer Support, I am still waiting for your response. I have provided all the necessary information. The recurring Premium charges are evident on my bank statement monthly. If I do not receive an update from you this week on resolving this issue, I may have to consider legal action. PQ -----Original Message----- From: Accounts <[redacted]> To: [redacted] <[redacted]> Sent: Sat, Oct 24, [redacted] 6:29 pm Subject: Re: Account - I want to cancel Premium [ redacted ] Virgilio, I am still being charged for a service not in use. I have communicated this earlier and attached a chat transcript confirming rectification, yet the charges persist. I request a refund for the months of erroneous charges and to halt the Premium service. Once this is done, I am open to revisiting a Premium subscription. Let's resolve this promptly. PQ

This is Cindy, using my husband's PayPal account. I contacted PayPal in October to cancel his account due to his passing and financial constraints. Despite this, charges have continued to occur on my bank statements. I am unable to manage these additional charges, especially as I'm struggling with expenses like health insurance. Please assist in canceling the account or contact me at [redacted] so I can do it over the phone. Thank you.

I am requesting an immediate refund of all funds and the cessation of any unauthorized recurring charges on my U.S. Bank credit card. I am unsure why Spotify is billing my credit card since I have never created a Spotify account or authorized any charges with my U.S. Bank credit card. I previously disputed a $9.99 charge with U.S. Bank in October [redacted], leading to the replacement of my credit card and its subsequent activation. Despite this, on November 12, [redacted], I received another unauthorized charge from Spotify USA for $9.99 on my U.S. Bank credit card ending in [redacted]. Sincerely, J. Wann Jr.

I recently used the live chat customer service, and they are asking me to pay $5 for a trial for something. I have Spotify on my iPhone and iPad. On my iPhone, I signed up for a 3-month free trial for premium successfully. However, on my iPad, even with the same profile name, it shows a different username and does not mention "subscription-free." I am unsure how to change the username on my iPad to sync both devices. Also, I am uncertain if I am being charged for premium on the iPad. Now, I would like to cancel both accounts on my iPhone and iPad. When I signed up for the 3-month free trial, it mentioned I could cancel in the account settings before February 19, [redacted], but I am unable to do so. I do not wish to pay $5 for the trial or $46 per month to receive a simple answer to my query. I believe I should not have to pay for help given the nature of my question.

I recently tried to contact customer service through live chat and was asked to pay $5 for a trial of something. I have Spotify installed on both my iPhone and iPad. I signed up for a 3-month free trial of Premium on my iPhone successfully. However, on my iPad, under settings and account, the profile name is the same but the username is different and does not mention "subscription-free," only "premium." I'm unsure if I am being charged for Premium on my iPad and I would like to sync both devices by changing the username on my iPad. I now wish to cancel both accounts on my iPhone and iPad but I'm unable to do so as the free trial was supposed to end on February 19, [redacted]. I don't want to pay $5 for a trial and then $46 a month just to get a simple answer. Can someone please assist me with this issue promptly?

I've spent months curating my playlist named "Dad" with around [redacted] songs from various genres and decades. Spotify recently started playing songs from a radio playlist based on my "Dad" playlist instead of my carefully selected songs. The music is mostly from the 70s, overplayed classics that I want to avoid. I also have a mix of music from the 60s, 80s, 90s, and more. I'm unable to access my original playlist and need guidance on how to regain control of listening to my curated collection of [redacted] songs instead of the radio-based playlist Spotify is currently playing. Thank you.

I recently discovered that I have been billed for a premium subscription on Spotify, despite not having used the service in years. The charge was processed through my PayPal account, but I cannot locate any record of a premium subscription on my Spotify account. I kindly request a refund for the unauthorized charge and ask that any ongoing subscriptions be canceled. In addition, I plan to deactivate the free account I managed to find. Resolving this refund issue has been quite time-consuming for me.

Hello Spotify, I would like to address an issue regarding my account with SweetZekes Coffee Company. My name is Pamela Clark, and I signed up for a trial and started setting up my account in July [redacted]. However, due to family health concerns and the impact of COVID-19, I have not been able to complete my website, which remains unused. Despite this, I have been charged $31.03 per month, totaling $[redacted].15 from July to November [redacted]. I am kindly requesting a refund for this period during which the website was not in use. I seek the opportunity to restart the trial once I am able to dedicate time to finish the website and have it operational. Your understanding of the circumstances would be greatly appreciated. Thank you for considering my request. Sincerely, Pamela Clark

My 16-year-old daughter, Eleanor C., has been mistakenly charged $9.99 twice every month for a year. One charge is through PayPal on my credit card, which is fine. However, she's also being charged via debit to her checking account for the same month. We have decided to close the checking account to stop Spotify. There is at least $[redacted] owed to her due to all these double charges. It's frustrating that there's no way to call anyone to resolve this issue. - W. Cart, father [redacted]

I had a Spotify account created through PlayStation Network that wouldn't let me log in on another device. When I tried to change the password for that account, it got lost. When attempting to change the password and entering only the username of that account, I logged into a different account. Now, I can't access my original Spotify account that I was logged into before. How do I recover my main Spotify account?

Hello! I have a family plan and I'm attempting to listen to my music on my Windows laptop. I typically listen on my iPhone. My daughter set up the account, and I don't have all the log-in details to access it without altering the original account. Is there a way for me to listen to my playlist on my laptop without changing anything on the original account? I just need to add my laptop, but I'm unsure how to do it. I'm looking to play my music during Zoom meetings for work.

I have a Spotify gift card for 12 months at $99. I am having trouble redeeming it as I do not have a Facebook account. I have the gift card PIN ready, and my previous interactions with Spotify chat-support did not resolve the issue efficiently. I have attempted to activate my account multiple times without success. Please reach me at [redacted] or email me at [redacted] to assist with this matter. Having a brief conversation would likely resolve this issue in about 30 seconds. Thank you, Stephen Donatelli.

I have a question about streaming music. Can anyone tell me how the payment process works for artists? I am trying to help a musician with a mental disability who is very talented. We would like to know how long it takes to get paid, how many streams are needed, and how the payment is received. Thank you in advance for any assistance with this matter.

1) How can I prevent Spotify from automatically starting up on my laptop without my permission? I find it intrusive and frustrating. I want the program to remain idle until I choose to open it. I dislike it launching on its own as it uses up screen space and slows down my computer. Please advise on how to disable this feature. 2) I am interested in purchasing a year's subscription, but I have concerns about Spotify having control over my credit card if I forget to renew or cancel the subscription. I am considering switching to Amazon Music, YouTube Music, or a similar music streaming service. Thank you for understanding my preferences.