Spirit Air Customer Service Issues

My elderly, disabled parents, who have mobility challenges, had a flight booked over 2 months ago to arrive at the airport on August 2nd at 6:20 a.m. Unfortunately, upon arrival, they were informed that their flight had been canceled. They reached out to me for support as they were struggling to get assistance at the airport. Despite contacting the corporate office and supervisors, we have not received any assistance yet. This flight was crucial as it was for my mother, who is battling cancer and had a very important appointment. They canceled the only alternative flight, which would have involved a 12-hour layover, but that was the only option to get my mother to her destination. Unfortunately, both the headquarters and corporate staff have been unhelpful and unkind. I am hopeful that someone can provide the support we desperately need.

I traveled from Charlotte, NC to Fort Lauderdale, FL on August 5th. I was charged $[redacted] for being 10 lbs over the weight limit, which I found excessive given the additional checked bag fee. Moreover, my bag, along with 10 others, wasn't loaded onto the plane. Upon landing, no Spirit staff informed us, leading to unnecessary stress. Eventually, a passenger located the baggage claim office where we discovered our bags were left in Charlotte, with retrieval set for midnight. This was extremely inconvenient before my cruise departure the next morning. The late-night flight was delayed, and after a long wait, I retrieved my bag at 1 am. Due to the airline's disorganization, I request a refund of the $[redacted] overage fee. My attempts to address this in person and over the phone were unhelpful, with rude staff directing me to non-existent email options. Frustrating experience overall. Thank you.

I flew from New Orleans to Florida on a connecting flight and unfortunately, my bag with the code QHEQHM didn't make it onto the plane. I was informed that Detroit Metro Airport (DTW) has 5 flights daily, so I was hoping for some progress this morning. I arrived on a Spirit Airlines flight at 12:30 am. The bag is a black and white Puma logo duffel with two handles, shoulder straps, wheels, and a handle for pulling. I allowed them to zip up the handle, which may have hidden it from view. The bag weighed 32.5 pounds. I need my bag back urgently; please assist me in locating it. Thank you.

On my return flight, ID929F, as a disabled individual, I unfortunately fell while disembarking the plane. Despite requesting to re-board due to my difficulty standing, the agent denied me access back onto the aircraft. No assistance or wheelchair was provided. I had to lodge a complaint with a supervisor, who offered to call an ambulance. Due to my background working in an emergency room, I declined. Currently undergoing physical therapy for four sessions, commuting by Votran bus, and facing medication restrictions pre-visit, I am requesting a refund for the trip or a round-trip ticket for my children and me when we travel to Michigan again. Kindly contact me at [redacted] due to my impaired vision.

Due to a car accident, I had to cancel my flight for August 31. I am now looking to book a flight to leave on Monday, September 4. I need assistance in getting a refund to be able to book a new flight. I had reached out to Spirit Airlines immediately after the accident and my booking code is CIDEGW. The original flight was leaving from BWI Baltimore, Maryland to Houston, TX at 12:25pm. I am hoping to secure a flight for September 4 at the same departure time. I was informed that there is a flight at the same time as the one that was canceled. Your help in processing the refund so I can rebook would be greatly appreciated.

I purchased 2 tickets for a flight from ATL to DTW on Sept 2, flight NK3902 departing at 6:50 pm. Despite arriving at the baggage check-in by 5:08 pm with a prior request for wheelchairs, we had to wait until 6:30 pm to be transported to the departure gate. When we finally reached the gate, the plane had already boarded. The stewards claimed we were no-shows and resold our seats, instructing us to contact customer service for a refund. After some arguing, we settled in seats 21A and 21B. I have evidence of purchasing seats 2D and 2F and documented our actual seating arrangements. I am seeking a refund and compensation for the troubling experience. Despite numerous attempts to contact Spirit Airlines, I have not received any response. The service was substandard, and the incident left me frustrated and with a headache. The airline's poor service quality is evident, even in small details like serving inedible noodles during the flight.

I encountered issues with my travel experience on August 29th. Despite arriving at the airport on time at 6:00 AM, I faced challenges with the staff. After being initially told the plane was closed, I had to plead for assistance. Eventually, a helpful lady allowed me to check my bag, but then I was informed I couldn't do so and had to remove certain items if I wanted to board the flight. This caused me to discard personal belongings and even liquor. While the flight didn't depart until around 8:15-8:20 AM, I was still confronted by an agent on my return trip who claimed I hadn't paid for my baggage, though I had used my credit card for it. I would like a refund for the baggage fee and acknowledgment of the poor treatment I received. I am considering taking further action if this issue isn't addressed promptly, as I have evidence of my timely arrival at the gate.

I recently received my confirmation email from Spirit Airlines and noticed that the big front seats I selected and paid for were not included in the booking. After contacting customer service, I was informed by three different representatives and a supervisor that no seats had been chosen. This is not accurate as I specifically selected the big front seats. I was advised to pay again for the seats, which I find unacceptable. These seats are essential for my fiancé, a retired NFL player, who requires the extra space. I am not seeking a refund, just requesting the seats I initially selected. Dealing with this issue has been challenging as I continue to be told that I did not choose any seats, despite knowing that I did.

Upon returning to St. Louis from our Las Vegas trip on August 20, [redacted], I discovered my luggage was missing from the carousels at Lambert airport. After reporting my name and confirmation number LDV2YI at the baggage desk, they informed me that my luggage was still in Las Vegas and assured me it would be delivered to my door, which unfortunately did not happen. Despite my efforts in contacting multiple individuals and numbers, including filing a claim (File ID CBTNK[redacted]9), and the mention of a possible warehouse, I have yet to receive my belongings. The lost luggage contained approximately $[redacted].00 worth of items such as clothes, shoes, camera, hair styling tools, souvenirs, toiletries, and personal belongings. I am reaching out to inquire about the compensation that your airline can provide for the mishandling of my luggage. Thank you. Pamela L. Rose

Regarding Flight NK [redacted]; Booking Confirmation # GF31MS Dear Sir/Madam, I arrived in DFW from Cancun onboard Spirit Flight NK [redacted] on Sunday, September 17th, [redacted]. Upon returning home, I discovered that my belongings, including my makeup, had been tampered with and items were missing. Despite initially thinking it might have occurred during routine handling, further inspection revealed multiple missing makeup products. My makeup bag was still in my luggage, confirming that the items were not lost accidentally. Missing items included over 10 Mac lipsticks averaging $20 each, three Mac pencils at $18 each, Anastasia Beverly Hills eyebrow powder and highlighter at $25 and $35 respectively, along with mascara, face powder, and brushes. Though the value may seem insignificant to some, the loss is significant to me and a breach of privacy and security. I trust airport staff to prioritize passenger safety rather than pilfering personal items. I am filing a formal complaint with Spirit and TSA through their provided channels. A companion on the same flight also reported a stolen Louis Vuitton bag from checked luggage, filing a police report. With multiple reports of missing items on this flight, I urge you to investigate further given the presence of airport security cameras. Sincerely, [Initials]

To whom it may concern, I have always had positive experiences with your airline in the past. Recently, however, I have encountered disappointing customer service. After my flight time was changed, I requested an earlier flight but was informed there would be a $[redacted]+ charge for the change. I was then directed to rebook using a cancellation credit, which I could not use due to my flight being in the "wrong category". This situation has left me feeling frustrated. I have been a loyal customer of your company, but this experience has been overwhelming. I am seeking a full refund of my original ticket as the changes were not within my control, and I continue to incur additional expenses. Please see the details below. Thank you, Tanya Phillips Itinerary Cancellation Please carefully review the information provided in this document. Please refrain from responding to this email, as the reply address is designated for outgoing documents only. YOUR CONFIRMATION CODE OFZ8NV Booking Date: Monday, August 21, [redacted] Customer Information Tanya Phillips Ruby Phillips Purchase Price: Original Purchase: $[redacted].00 Passenger Usage Charge: -$21.98 Other: -$49.80 Donation to Spirit Charitable Foundation (NonRefundable): $0.22

I was on a bus from Las Vegas airport when another passenger accidentally took my luggage. The incident happened at terminal 1. I was on the plane NK1800 yesterday morning. I am hoping the person who took my luggage might realize and return it. My black suitcase with 2 wheels contains unique items like a CPU laptop bag, 3 navy blue notebooks, a CPU power cord, and a white phone charger. Notably, there is a pink Las Vegas hat near the CPU bag.

Good morning, my name is Armand J. I am trying to locate my luggage that was originally on a Spirit flight to Fort Lauderdale and then to Philadelphia. Due to a flight delay, we couldn't make it home last night and have been informed that we can't leave until Tuesday. I am specifically looking for a black bag with white writing on it. If you have any information, please reach out to me via text. Thank you.

I arrived on September 9th for a funeral and to provide post-operation care for my aunt scheduled for September 11th, which was later rescheduled to September 18th. I adjusted my departure date to September 30th. Unfortunately, on September 18th, my cousin passed away, and the funeral was set for September 30th, the same day I was supposed to return to BWI. I had already paid $50 for the first rescheduling and was informed on September 18th that an additional $99 was needed to reschedule the flight for an October 7th return to BWI. I have attached supporting documents to prove that I am a caregiver for Wilmette Walker, a double amputee. She was hospitalized at Bayfront initially, had surgery on September 18th, was discharged on Thursday night at 10 pm, and then readmitted to St. Anthony's on September 22nd.

Upon landing, my luggage went missing. As a traveler not from the United States, and with my return in three days, waiting for five days is not an option. Even though I filed a claim, the airline requires receipts for the items in my bag, but being a cash-paying foreigner, I don't have any receipts or bank statements. It is crucial that the airline finds my bag promptly, or guides me on receiving compensation for the lost items.

I've been in touch with Cindy Robinson to try and use 2 vouchers for a December flight from Newark, NJ to Orlando, FL. She is now working part-time, which has made progress difficult. Due to holiday season restrictions, the hotel has limited dates, so I need both reservations done simultaneously. Please assist. I can be reached at [redacted]. I am Lisa.

I would like to have a conversation with someone from the corporate office. I prefer to have a verbal discussion rather than communicating via phone. As a long-time customer, I believe I am entitled to this option. I kindly request a callback at a suitable time, which would be after lunch Chicago time. My contact number is area code [redacted], and my name is T o n y a M a n n, Tonya Mann. Thank you.

Hello, I am Hyuna Cho. I recently cancelled my round-trip flight from Los Angeles (LAX) to New Orleans (MSY) booked through Kiwi.com. The PNR for these flights is DDF32V. The departure from LAX to MSY was scheduled for 9th December at 18:48, and the return from MSY to LAX on 17th December at 15:30. Kiwi has informed me that they have requested the cancellation from the airlines. I am anxious to know if you have received this cancellation request from Kiwi and kindly expedite the process. The urgency is due to a family emergency as my sister, who resides in Germany, has been in a car accident and needs my immediate attention. Unfortunately, there are no other family members available to assist her. I am on a tight budget and rely on this refund to make alternative travel arrangements and accommodations in Germany. Warm regards, Hyuna Cho

Hello, my name is Hyuna Cho. I recently canceled a round-trip flight booked through Kiwi.com from Los Angeles (LAX) to New Orleans (MSY) with the PNR DDF32V. The departure from LAX is on December 9th at 18:48, and the return from MSY is on December 17th at 15:30. Kiwi mentioned that they requested the cancellation with the airlines. I am inquiring whether Spirits has received the cancellation request from Kiwi.com. If the cancellation request has been received, could you kindly process it promptly? I'm anxiously awaiting this refund as I need to visit my sister in Germany urgently due to a recent car accident. There's no one else in Germany to care for her, so I must be there. Your swift assistance in processing the cancellation would be greatly appreciated, as I need the refund to arrange alternative flights and accommodations with my limited budget. Thank you, Hyuna Cho

I made a reservation through Expedia to visit my father before he passes (Reservation ID: KHW56Z). When I realized I booked the return flight for the wrong day, I contacted Expedia, who directed me to you to rebook the flight. I spent two hours on your online chat - 45 minutes waiting for a response and over an hour trying to get a simple question answered about changing to a later flight. Unfortunately, the staff never addressed my question, and the chat kept disconnecting due to inactivity. After reaching out to Expedia again, they acknowledged issues with Spirit and gave me a phone number. Despite a 45-minute wait, the Spirit representative could only offer a voucher for future travel. I'm now waiting to speak to a supervisor for further assistance. I am only seeking a full refund by now. Your customer service process seems designed to frustrate customers, with three hours to get a simple question answered being completely unacceptable.